Lorraine Beard - Head of Digital Technologies and Services SCONUL WINTER CONFERENCE 2014

Eureka! – changing student perception of the Library at the University of Manchester

Innovation & Strategy

“At Manchester we've taken a strategic and bold approach and encouraged the library to be part of the university's decision-making discussions as well as being very vocal in what we can do to help achieve university goals”

“Library Futures: The University of Manchester Library” The Guardian, Wednesday 7 August 2013

Innovation Group

• Platform for new ideas • Champions innovative projects • Dual staff/student focus • All levels and departments

Eureka! – the concept

Eureka! - the brand

Doing things differently

Enabling skills

Eureka! Winner 2014

• Jack Green – delivering books to students

• ‘Click and collect’ • Amazon lockers for collection

Customer Insights

• PC/desk availability • finding a book • sharing reviews • student well being • storage – laptops and books

Quick-Wins

• Textbook Rescue • Living plant project • Book trolleys • Ear plugs • Umbrella Stands

Well Being

• Tai-Chi classes • Relaxation techniques • Bowen therapy • Now – exploring sleep pods

BookedIn • Rewards based • Share reviews/ resources • with The University of Glasgow Library and Running

in the Halls

Eureka! – just part of our story…

• Embedding innovation within our culture • Link to strategy • Customer-led

Innovation and Culture Change

• More risk taking • Encourage creativity • Don’t be afraid to fail • More questioning

Real value of Eureka!

• Student-led service innovation • Student skills • Impact – Library profile • Changing student perception • New partnerships