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[event] [date]. Languages work! A guide to careers with languages. [presenter]. Why business needs people with languages …. 75% of the world’s population does not speak English Other European countries are aiming for people to have skills in three languages - PowerPoint PPT PresentationTRANSCRIPT
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[event][date]
Languages work!A guide to careers with languages
[presenter]
© CILT 2004
Why business needs people with languages …
75% of the world’s population does not speak English Other European countries are aiming for people to
have skills in three languages 60% of British trade is with non-English speaking
countries Buy in your native language, sell in the customer’s
language British business has the poorest language skills in
Europe – 1 in 5 aware of losing business
© CILT 2004
Why business needs people with languages …
British businesses lose £millions every year because they can’t speak their customers’ language – many don’t realise they have a problem!
Expanded EU means even more mobility and contact with foreign languages
The Internet and globalisation mean that in business your next customer could be anywhere
A linguist with English mother tongue is extremely valuable
© CILT 2004
Six key messages
1
Two career paths
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Languages plus work experience
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The right organisation
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Which languages where?
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Language bonuses
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Room for all levels
© CILT 2004
Two career paths
Specialist language occupations– Translation, teaching, interpreting
Occupations with languages– e.g. bilingual accounts, market research,
international sales, bilingual customer support
1
© CILT 2004
%Business Services 25.3Wholesale & Retail Sales / Maintenance 11.5 Banking & Finance 10.8Public Administration 9.2Manufacturing 9.0Education 8.0Community / Social / Personal Services 6.9Transport / Communications 6.9Health / Social Work 5.3Hotel / Restaurants 4.4
International Organisations 0.2
*statistics supplied by Keith Marshall, Bangor University
Interpreting or Translation 1.6%
The jobs new Languages graduates do – 2002
© CILT 2004
Languages plus work experience
Importance of both – in specialist and non-specialist occupations
Ways of doing this:– holiday work experience, year abroad,
combined degree/course, TEFL, working exchange, part-time work
Popular work / language combinations:– IT, Finance, pharmaceutical
2
© CILT 2004
The right organisation
Three things will dictate whether an organisation needs languages – Industry– Type of organisation– Functional area
3
© CILT 2004
Organisation examples, by industry
Specialised contact centres – Prestige International Telecommunications – T-Motion, Vodafone Travel and tourism – British Airways Market research – Voxpops, NOP Media – BBC, Reuters Car manufacturing – Peugeot Banking/finance – HSBC, Citibank IT – IBM Public services – MI5, NHS
© CILT 2004
Organisation types
Companies with any part of this profile like languages …– multinational or internationally networked– facing non-English speaking customers– foreign-owned– technology/telecommunication-driven– web-based– exporting/importing services or products
© CILT 2004
Functional areas
Where communication is most important …– Sales– Marketing & PR– Customer support– Research– Also HR, IT, Finance in multinational organisations
© CILT 2004
%French 45German 36Spanish 22Italian 12Dutch 5Japanese 3Chinese 3Russian 2Arabic 2Portuguese 2
Source:Languages NTO / CILT audits
Which languages where
What companies want …
4
© CILT 2004
Different languages for different jobs
Private sector– European and world languages (e.g. Finance –
Arabic, German, Italian)
Public sector– Community languages (Panjabi, Urdu, Welsh,
British Sign Language …)
Value of rare languages
© CILT 2004
Language bonuses
Perks of the job– Travel– Responsibilities– Funding support– 8–20% extra salary– Use of non-linguistic skills – listening, cultural
awareness, summarising
5
© CILT 2004
%Medicine / Dentistry / Vet Science 0.4Education 3.1Law 3.6Architecture / Building / Planning 3.8German 4.6French 4.8All Modern Languages 5.5Mathematical Sciences 6.2 English 6.5Psychology 6.6Business / Administration 6.7Humanities 6.9Sociology 7.1Engineering / Technology 7.8Computing 8.9Media Studies 9.5
*statistics supplied by Keith Marshall, Bangor University
Unemployment rates among new language graduates in the UK
6 months after graduation, 1996–2002
© CILT 2004
And 18 months down the line
Survey in 1999 ‘Working Out’ Only Maths and Computing more employable
Cu
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Unemployed 3.7 2.2 5.4 5.1 4.5 2.4 2.5 0.5 3.4
© CILT 2004
Room for all levels
Operational usefulness from switchboard to contract negotiation
Value of cultural understanding Ice-breaker Continue learning with IWLP, evening classes,
teach yourself, spend time in the country
6
© CILT 2004
CILT’s resources
Website www.cilt.org.uk/careers BLIS Jobs www.blis.org.uk/jobs BLIS Courses www.blis.org.uk/courses Careers factsheets ELP & awards Languages Work initiative
© CILT 2004
Find out more
CILT, the National Centre for Languages– [email protected]– 020 7379 5101
www.cilt.org.uk