evora it: implementing interesting mobile projects around the world + customer transformation story...
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Global Solutions
Mobilize Field Service with SAP Work Manager
Mihai Oros & Timo Elbert
Introduction
Timo Elbert ▶ Senior Consultant - UX at Evora IT Solutions GmbH ▶ Responsible for UX Practice and mobile projects around
the globe
Mihai Oros ▶ Head of SAP Competence Center in OMV Petrom SA
in Bucharest, part of the OMV Group ▶ >10 years in IT Management using SAP technologies
Contents
OMV at a glance
Where did we start?
What did we do?
Where are we now?
Implementation details
Key take away
Next steps
Q&A
OMV at a glance
OMV at a glance
� Key figures:
OMV – an integrated, international oil and gas company
Downstream Upstream
► Worldwide exploration & production activities
► Mature core countries: Romania and Austria
► Approximately 85% of production in EU and OECD countries
► Production: 309 kboe/d ► Reserves:
1.09 bn boe 1P 1.81 bn boe 2P
Downstream Oil ► 3 refineries with capacity of 17.4 mn t ► ~4,100 filling stations in 11 countries ► 36% share in Borealis
Downstream Gas ► Gas sales business in CEE, SEE
and Turkey ► Gas logistics in Austria and Germany ► Gas-fired power plants in Romania
and Turkey OMV In Figures
SAP Competence Center highest priority is to safeguard the stable operation of SAP IT solutions
Part of Global Solutions IT -the internal Shared Service Center for OMV Group � Approx. 110 employees in Vienna and Bucharest � Main tasks:
� Optimize the efficiency of SAP operations � Support the implementation of new business requirements
Supporting more than 11.000 sap users in more than 14 countries
� SAP Products in use: ECC 6.0 IS-Oil
IS-Retail HCM ESS/MSS SRM
APO BW BobJ
GRC Portal Solution Manager
Work Manager
Where did we start?
E&P: explores, discovers and produces oil and gas worldwide
Oil 51%
Gas 49%
Production Share 2014
Started mobilizing maintenance operations for the biggest production country
95 102 76 95 82 105
2014
288
204
2013
303
206
2012
288
208
2011
318
212
2010
317
216
2009
221
Prod
uctio
n
in k
boe/
d
n International portfolio (all excl. Romania, Austria) n Core (Romania and Austria)
~66% of total production from Romania and Austria
Situation before the project
OMV Petrom Exploration & Production Maintenance business unit in Romania is using standard SAP Plant Maintenance to manage approx. 200.000 work orders per year.
Maintainable facilities � Flow lines & pipelines: >25,000 km � Productive oil wells: >7000 � Productive gas wells: >600 � Water injection wells: >700 � Gathering stations: >600 � Gas processing units: >30 � Tank farms: >50 � Compressor stations: >100
Process Pain points… � Planners prepare & provide working package to
technicians via paper � Technicians execute works and write details of
executed work on paper work package ( fault codes / catalogue, summary of executed work; split of activity timings; corrective notification if needed)
� Paper is reviewed by Quality Inspector � Technicians return work package to planners within
2 to 3 days after work completion � Work package provided is most of the time
incomplete, resulting in false data analysis resulting in ineffective actions taken to improve maintenance activities
What did we do?
Simplifying Work Order Process
• Avoid printing papers, physical hand-over of documentation, phone communications, a lot of travel time for the different actors involved, that in the current process lead to delays and alignment disruptions
Why?
• Implementation of a State of the Art Mobile application for SAP Plant Maintenance that will easily allow the field workers and quality inspectors to access SAP data (Work Orders, Notifications, Contracts, Master Data…) and remotely record Services, Activities and Materials Consumption
What?
• Assure the on-line and also off-line access to the relevant SAP PM data for the field workers for: • Instant data entry • Location-independent • Improved data quality through prevention of transfer errors
How?
Where are we now?
Assignment of work order
Access of work order information
Technical documentation and
work time confirmation Technical acceptance
� Work orders are assigned to Quality Inspectors by responsible planner and the orders are put in daily schedule
Assignment of work order
Access of work order information
Technical documentation and
work time confirmation Technical acceptance
� On the work place the Quality Inspector starts the work order using his laptop without connectivity
Assignment of work order
Access of work order information
Technical documentation and
work time confirmation Technical acceptance
� After the work is released, Quality Inspector creates time confirmation, completes the notification and documents executed activities.
Assignment of work order
Access of work order information
Technical documentation and
work time confirmation Technical acceptance
� All the information regarding the job is transferred to SAP PM in real time (when connectivity is available) so the work order could be verified by planner and closed in time
Implementation details
Project Timelines
SAP Work Manager solution was successfully implemented with minor enhancements in a very short span of 5 weeks from the workshops to the go live.
System Landscape
SAP ERP ECC 6.0
SAP ABAP Integration Framework Add-on
SAP ERP Add-on
SMP 2.3 Server
Eclipse IDE Agentry Editor for
Application Configuration and
Management
Agentry runtime
Work Manager application definition
SAP Jco
Firewall
Key take away
Step by step • Continuous improvement – phased approach
• Learning by doing (real field experience)
Stick to the standard • Allows quick project duration • Immediate benefits available • Various standard solutions available
Keep it simple • Ease the usage for technicians • Decrease implementation effort • Lower effort for operations
Key take away
2
3
1
Next Steps
Roadmap after initial implementation
Roll out new Windows Metro Clients
Upgrade SAP Smart Manager 5 to 6
Upgrade SMP 2.3 to SMP 3.0
Mobilize MMT ( Round Manager )
Roll out new iPad Air client
Upgrade Agentry to SMP 2.3
Continuous improvements ( several minor releases)
- Copyright Evora IT Solutions | 2015 -
Evora IT Solutions
Evora IT Solutions
• Offices in USA, Germany, India • SAP and Mobile expertise: Mobility &
Scheduling (Mobile Workforce Management)
• User experience expertise: SAP Fiori, SAP Screen Personas and Evora platform templates with SAP UI5
• Partnerships with SAP, ClickSoftware and leading System Integrators
• Close personal contact to current SAP leadership team
Portfolio
Mobile Solutions Schedule & Dispatch
Mobile Workforce Management
SAP Fiori SAP Screen Personas
Custom Applications
Design Services
Projects involving Evora’s Team Members
Evora IT Accelerators
EvoPlan
EvoMon
EvoGrid
EvoCheck
Various Evora IT components build on top of SAP Work Manager accelerate the project delivery by using best practize templates combining the power of technology with experience of optimized processes
Accelerators
Accelerators on top of SAP Work Manager
EvoPlan
Easily dispatch Orders
Provide your dispatchers a streamlined workflow to assign work
orders to their technicians
EvoMon
Monitoring and reprocessing tool
Change log
Technicians work not impacted
Accelerators on top of SAP Work Manager
EvoGrid
Manage your grid and plant in a more
efficient way
Downloading of master data and functional location structure including classification and measurement points
EvoCheck
Perform Inspections on your Assets
Depending on SAP backend
configuration three different approaches
to work with checklists
Leverage the SAP User Experience strategy
SAP User Experience strategy
Evora IT Solutions is the right partner for you to understand and adopt the SAP User Experience strategy. We support you in leveraging the existing tools and help you with adapting the strategy to your needs with dedicated design services for implementation, optimization and custom applications.
SAP Fiori
SAP Screen Personas
Custom tailored
applications
Design Services
SAP Fiori Services v Kickstart package (incl. setup + configuration of one application) v Optimization package (incl. process review + adaption of
existing Fiori application)
Evora Design Services
SAP Screen Personas v Kickstart package (incl. setup + re-design of one transaction) v Optimization package (incl. process review + re-design
transactions)
Evora custom tailored Solutions v According to your needs, we design and create custom
applications based on our project experiences and templates, state of the art technology and standard technology (e.g. SAP UI5)
Our approach
Initiate
Design
Implement
INITIATE As a first step, we discuss your business needs and assemble the right project components accordingly.
DESIGN It is important for us to understand your business processes and how you want to improve them with the new solution. Therefore, we collaborate together with your business and IT experts and your end users in a first workshop.
IMPLEMENT During the implementation phase, we work through the deliverables in an iterative approach and validate interim results together. Furthermore, we ensure a smooth handover to your IT experts and support you during a safeguarding period.
CONTACT US
WEB SITE www.EvoraIT.com
Evora IT Solutions Inc. 19 W. 34th Street, Suite 1018 New York, NY 10001, USA Contact: Christian Bartels Phone: US: +1 585 309 1417 DE: +49 151 55116458 Mail: [email protected]
Evora IT Solutions Pvt. Ltd. “Phoenix Primus” No. 590, 12th Main, HAL 2nd Stage Indiranagar, Bangalore – 560038 Karnataka, India Contact: Karthik Setty Phone: IN: +91 98809 80199 DE: +49 151 17126871 Mail: [email protected]
Evora IT Solutions GmbH Altrottstraße 31, 69190 Walldorf, Germany Contact: Gregor Bender Phone: +49 151 1712 6873 Mail: [email protected]
Contact Us
Q&A