EMILY WELCH75 Strawberry Hill Road | Acton, MA 01720 | (617) 312-0663 | emilywelch1@gmail.com

HUMAN RESOURCES PROFESSIONAL

HR professional with 15 years of key management experience and a Juris Doctor Degree. Combine a unique blend of HR leadership and business acumen to develop and spearhead HR strategies that improve processes and programs. Successfully implement best practices and methodologies to deliver large scale HR projects on-time. Solid track record of providing human resources leadership, direction, organizational support, and mentorship to employees and leaders.

AREAS OF KNOWLEDGE & EXPERTISE

HR & Employment Law Policy & Procedures Design HR Strategy Development Compensation & Benefits

Leadership Development/Management Change Management & Reengineering Program Development & Execution Talent Acquisition & Management

Recruitment & On-Boarding Employee & Team Relations Organizational Development Six Sigma Greenbelt Certified

PROFESSIONAL EXPERIENCE

BANK OF AMERICA | Boston, MA 06/2005 – PresentProcess Design Manager, Human Resources, 05/2014 – PresentDirect projects associated with full cycle recruiting and workforce planning. Manage adherence to all Global Human Resource Policies, Guidelines, and Code of Ethics. Lead HR strategies to enhance processes within Global Human Resources in the areas of background check program evolution, international hiring and due diligence, and staffing and background screening playbooks.

Spearheaded the redesign of a global background check model to reduce enterprise risk by limiting variability in adjudication internationally.  

Led design and implementation of a new platform to automate background check components by job code and consolidate results into single program.

Oversaw international hiring and due diligence by ensuring Global Background checks aligned with domestic standards and processes.

Developed a Surge Support program to cross train employees in other functions during times of increased background check volume.   

Sr. Business Controls Specialist, Global Delivery Management, 05/2012 – 05/2014Collaborated with process managers and support partners to review eight areas and identify processes to determine “auditabilty” for audit proofing. Supported development and execution of Supplier Relationship Management routines, processes, and analysis. Partnered with Supplier Relationship Management associates to ensure deliverables were timely and within quality expectations. Worked with suppliers and Supplier Relationship Managers to mitigate audit issues.

Completed Six Sigma Greenbelt Certification; played an integral role on Green Belt project to identify self-identified audit issues and reduce co-employment risk within vendor contact centers. 

Managed “Great 8 Analysis” developed by team for process rigor and controls. Educated business partners about Co-employment Guidelines and associated risks.

Process Design Manager, Human Resources, 10/2010 – 05/2012Managed contractor payroll system through MSP and VM software to ensure systems aligned and interfaced with internal procurement system. Conducted data analysis and reported findings to all business lines. Ensured adherence to all Global Human Resource Policies, Guidelines, and Code of Ethics. Developed strong relationships with upper level management.

Served as Business Lead for the following projects: Enhanced Contractor Background Check Program Design and Implementation of Fingerprinting Program for Contractors Development of web based training course on “Managing Blended Teams” available to all US

employees Implementation and oversight of Co-employment Guidelines Development and Implementation of Web Based Training Course on Managing Blended Teams

of Employees and Contractors

CONTINUED

Expansion of US MSP into CanadaEMILY WELCH PAGE TWO

PROFESSIONAL EXPERIENCE, continued

Implementation of Vendor Management System (Fieldglass) Expanded contingent workforce by 4000 people within 4 months as a result of successful program

and vendor management.

Staffing Relationship Manager, Global Human Resources, 03/2008 – 10/2010Functioned as Business Lead for development and implementation of enterprise-wide MSP for contract labor. Worked closely with peers, stakeholders, and executives to ensure timely delivery of enterprise-wide projects and requests. Developed search and sourcing strategies. Executed diversity recruiting strategies to exceed diversity initiative goals. Administered all new processes and compliance procedures. Teamed with LOB in support of all human capital transactions.

Managed $400M in temporary labor spend, domestically. Collaborated with GHR Legal to ensure compliance with Fair Labor Practices and Employment Law. Partnered with Supply Chain to update contracts to reflect current domestic and global staffing

requirements (initial contract creation and ad hoc). Worked with Supply Chain to conduct RFP for new contracts and updated services.

Recruiting Manager, Human Resources , 06/2005 – 03/2008Recruited, interviewed, and hired management level candidates for Banking Center Channel. Performed full cycle recruiting for candidates at various band levels. Instrumental in mentoring and training new hires. Administered benefits for new hires. Served as Day One training leader. Executed diversity recruiting strategies to exceed diversity initiative goals.

Awarded “Recruiter of the Quarter”. Promoted from “Officer” to “Vice President” within one year. Worked with corporate security on Employment and Education Verification. Ensured hiring practices followed Equal Opportunity Guidelines and hires were within compliance

guidelines.

DANIEL ROBERTS, INC. | Boston, MA 01/2002 – 06/2005General ManagerManaged temporary and permanent Administrative and Accounting staffing services. Recruited and placed temporary and direct hire candidates for Finance and Accounting, Legal, and Administrative roles. Administered payroll for internal employees and contractors as well as benefits for internal employees. Hired and trained Recruiters and Account Managers.

Generated 75% of new business accounts. Maintained division sales and placement revenue numbers.

Earlier Career HighlightsLAKESHORE STAFFING | Boston, MA 03/2001 – 11/2001Director of Staffing Services/Branch Manager

Led recruitment and placement of temporary and direct hire candidates for Finance and Accounting, Administrative, and Information Technology positions throughout Greater Boston area; managed/trained staff.

ROBERT HALF INTERNATIONAL | Cambridge, MA 07/1998 – 03/2001Branch Manager, 05/2000 – 03/2001

Oversaw branch of multiple lines of business. Recruited, hired, and trained a staff of 15. Managed a budget of more than $5 million. Grew branch’s billed hours and revenues.

Division Director, 10/1999 – 05/2000 Recruited, hired, and trained a staff of five. Grew division’s billed hours by 50% positioning division

as one of the Top 20 divisions worldwide. Won Chairmen’s Club Award for ranking amongst the Top 20 in sales worldwide.

Senior Staffing Manager, 05/1999 – 10/1999Staffing Manager, 07/1998 – 05/1998

EDUCATION

SUFFOLK UNIVERSITY LAW SCHOOL | Boston, MA 05/2007

Juris Doctor – JD, Admitted to Massachusetts Bar Association, 2007 Awarded First Runner-up, Best Memo amongst first year students, Spring 2004

CORNELL UNIVERSITY | Ithaca, NY Bachelor of Science in Marketing and Finance

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