example quality plan

CCC Sample Project Quality Plan

CCC Sample Project

CCC New Platform Programme

Quality PlanRegatta Quality Plan

Owner: Ciaran Whyte

Author: Ciaran Whyte

Date of issue: 19/06/03

Version: 01.0

Date created: 19/06/03

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© Copyright ABC Corporation 2003 of 20


0. DOCUMENT CONTROL

0.1. Change History

Version Date Description of Changes

00.1 28/02/03 Initial version

00.2 22/05/03 Re-issued in line with

01.0 19/06/03 Final version updated

0.2. Changes Forecast

Quality Plan to be revised prior to the start of each Project Phase. Next planned update will be with Phase 2 deliverables (Micro Design, Build and Unit Test) on 11th July 2003.

0.3. Distribution

Name Organisation/Role

Author(s)

Ciaran Whyte

Reviewers

Approvers:

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© Copyright ABC Corporation 2003 ABC Confidential Page 3 of 11


0.4. Related Documents and Forms

Item Reference Description of Document

1 CCC Contract signed 31st December 2002

2

3

4

5

6

0.5. Table of Contents

0. DOCUMENT CONTROL....................................................................................3

0.1. Change History.......................................................................................................3

0.2. Changes Forecast....................................................................................................3

0.3. Distribution..............................................................................................................3

0.4. Related Documents and Forms..............................................................................4

0.5. Table of Contents....................................................................................................4

1. PURPOSE OF DOCUMENT...............................................................................5

2. QUALITY OBJECTIVES....................................................................................6

3. QUALITY ASSURANCE CHECKPOINTS.........................................................7

4. QUALITY ROLES AND RESPONSIBILITIES....................................................9

5. PROJECT DELIVERABLES............................................................................11

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1. PURPOSE OF DOCUMENT

The purpose of this Quality Plan is to describe the Quality Objectives of the Sample Project, to describe what deliverables are to be produced by the Sample Project and how they will be created, reviewed and approved, and also to describe what extra reviews need to be performed to ensure the quality of the Sample Project management processes.

The quality of the Sample Project and its deliverables is the responsibility of everyone in the Sample Project Team.

This Quality Plan contains:

Project Quality Objectives

o Overall quality objectives of the Sample Project

Quality Assurance Checkpoints

o Checkpoints that are added to the Sample Project Plan to perform reviews in order to ensure the quality of the management processes. All Quality Records from these reviews will be filed on the Sample Project Team Room.

Quality Roles and Responsibilities

o Roles and related Sample Quality responsibilities of all key stakeholders

Project Deliverables

o All types of Sample Project Deliverables along with defect detection techniques to be applied. All Quality Records from these reviews will be filed on the Sample Project Team Room. Names of the owners, reviewers and approvers of each deliverable are identified in the Sample Deliverables Register. Deliverables will not be considered as complete until all rework from the review has been incorporated in a final version of the Deliverable.

This Quality Plan is for Solutioning activity only and will be reissued for Micro Design & Build deliverables by 11th July 2003.

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2. QUALITY OBJECTIVES

The Quality Objectives of the Sample Project are:

To ensure that the Sample project strives to meet the ABC Corporation objective of ‘being World Class in everything we do’.

To satisfy the quality needs of the Project Sponsor and key Executive Stakeholders

To have no critical or high severity incidents as a result of Sample implementations

To have minimal low severity incidents as a result of Sample implementations

To achieve a smooth CCC Programme organization transition to supporting the new infrastructure

To exceed the Customer quality expectations and as a result to improve customer satisfaction

To deliver the Project which meets agreed Customer and ABC requirements

To deliver the Project in line with agreed cost plans

To deliver the Project in line with schedule commitments

To minimize any rework to approved deliverables

To identify defects as early as possible in the Project lifecycle

To have no deviations from any CCC Programme standards and processes

To have no deviations from any New Platform Programme standards and processes

The objectives of this Sample Quality Plan are:

To define all Sample Project Quality Processes and Reviews

To ensure that all Sample Project deliverables adhere to quality processes

To define all Sample Quality Records

To ensure that the Sample Project Team are aware of when and how quality activity is to be performed for each deliverable

To ensure that all CCC Programme processes are adhered to by the Sample Project

To ensure that Sample Quality responsibilities are understood by each key Sample Project Stakeholder

The detailed tasks and their schedule to achieve these objectives appear within the Sample Project Plan.

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3. QUALITY ASSURANCE CHECKPOINTS

Checkpoint Defect Prevention Technique

Participants (owner is underlined)

Quality Record Produced

End of Project Startup

Review that all startup activities completed

ano Meeting minutes and formal record of baseline levels

CCB Reviews of project plans (end of each phase)

Review by Change Control Board of project effort spent and estimates to complete

CCB members

ano

CCB minutes

Immediately prior to release of an external deliverable

External Deliverable Acceptance Review

Programme Office

C Whyte

Deliverable Owner

Deliverables Acceptance Record

BLR Reviews of design material (Solution Outline & Macro Design)

Solution Review (technical review)

ano

C Whyte

Other SE architects as required to conduct review

Project Team members as required

BLR minutes

External reviews of Solution Outline and Macro Design documentation

Review by external party C Whyte

ano

external reviewers

Project Team members as required

Meeting minutes

Findings of Reviews with completed action plans

Phase 1 Exit Review (end of Solution Outline and Macro Design)

Phase Exit Review (management process review)

ano

C Whyte

ano

Other Project Team members as required

Meeting minutes

Deliverable completion status

Completed Phase Exit checklist

Actions carried forward to next Phase

PDD Review prior to release to customer

Proposal QA Review ano

C Whyte

ano

Other Project Team members as required

Meeting minutes

QA Report

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4. QUALITY ROLES AND RESPONSIBILITIES

Name Role Responsibility and authority

Director of CCC Delivery Sets Overall Programme quality objectives, agrees New Platform quality costs, manages escalated quality issues

Programme xxxxx Sets New Platform quality objectives, agrees Sample Project quality costs, manages escalated quality issues

Service Delivery Sets Service Delivery quality objectives, agrees Service Delivery quality costs, manages escalated quality issues

System & Service Delivery Sets Solution Integration quality objectives, agrees Solution Integration quality costs, manages escalated quality issues

Quality Assurance Sets Programme Quality standards and objectives

Reviews Sample External Deliverables to ensure conformance to Quality Standards and Processes

Provides advice & guidance on GS Quality Practices

Programme Office Sets New Platform Programme Plan standards, provides advice & guidance on ABC and CCC quality standards and objectives

Service Management Sets Sample Service Management quality objectives and agrees all Sample Service Change Plans

IT Operations Manager Quality of skill level of SD resource assigned to Sample Project

Sets SD standards and quality objectives

Handles all Sample SD resource management issues

Command Centre & Tech Leads

Quality of skill level of Command Centre & Tech Leads resource assigned to Sample Project

Sets Sample Command Centre & Tech Leads standards and quality objectives

Handles all Sample Command Centre & Tech Leads resource management issues

Software Support Quality of skill level of SST resource assigned to Sample Project

Sets SST standards and quality objectives

Handles all Sample SST resource management issues

Infrastructure Support Quality of skill level of Infrastructure resource assigned to Sample Project

Sets Infrastructure standards and quality objectives

Handles all Sample Infrastructure resource management issues

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Software Engineering (Architects)

Quality of skill level of SE resource assigned to Sample Project

Sets SE standards and quality objectives

Handles all Sample SE resource management issues

Test Manager Quality of skill level of Test resource assigned to Sample Project

Sets Test standards and quality objectives

Handles all Sample Test resource management issues

Chief Architect Quality of Roadmap and resolution of technical issues with other CCC Programme activities.

Overall Design Authority for Roadmap scope and approval for changes to scope

Quality of SE BLR Reviews

Chief Sample Architect &

Lead AIX Architect

Quality of skill level of SE AIX resource assigned to Sample Project

Quality of Overall Sample Design and resolution of technical interlocks with other Programme activities.

Overall Design Authority for Sample scope and approval for all design deliverables and changes to Sample scope.

Lead Application Integration Architect

Quality of skill level of SE Application Integration resource assigned to Sample Project

Quality of Sample Application Integration Designs.

Lead Infrastructure & Operations Architect

Quality of skill level of SE Infrastructure & Operations resource assigned to Sample Project

Quality of Sample Infrastructure & Operations Designs.

Performance Architect Quality of Sample Performance Designs.

Sample Test Plans & Strategy

Quality of Sample Test Strategy & Plans

Sample AIX Build Quality of Sample Project AIX Build activity

DB2 Design Quality of Sample DB2 design activity.

Tivoli Design Quality of Sample Tivoli design activity

SD IT Ops Development and Quality Manager

Sets SD development standards and quality objectives

Handles all Sample SD development method and quality processes issues

Storage Services Quality of agreed Storage Services activity in Sample Project Plan

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5. PROJECT DELIVERABLES

All external deliverables will only be released to CCC via the Programme Office and will follow standard CCC Programme processes.

Deliverable Type

Timing of Quality Activity

Defect Detection Technique

Participants Quality Record

Relevant Standards

Project Definition Report

Before obtaining plan approvals

Reviews Internal Stakeholders

e-mail Feedback

PM standards

Project Definition Document

(External)

Before releasing to CCC

Reviews ano

CCC Programme Office

e-mail feedback

CCC Programme

Before obtaining plan approvals

Workshop CCC Stakeholders

Minutes of meeting

Solution Outlines (external)


Walkthrough Internal Stakeholders

Deliverable Owner

Log of items raised

XX Method

SE standards

Before obtaining solution approvals

Workshop CCC Stakeholders

Minutes of meeting

Cutover Design Before obtaining design approvals


Log of items raised

XX Method

CCC Programme

Order Configuration Data

Before submission of order

Reviews Tech Line

ano

e-mail feedback

ABC Procurement

Macro and Solution Designs

Before obtaining design approvals


Log of items raised

XX Method

SE standards

Operational Designs (Command Centre, Support Model, Tivoli, Security)

ABCDEL 0806



ABCDEL 0806 Owner

Log of items raised

CCC Programme

Before obtaining HLD approvals

Reviews CCC Stakeholders

e-mail feedback

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Overall Test Strategy (external)



Log of items raised

GS Method

CCC Test Standards

Before obtaining strategy approvals

Reviews CCC Stakeholders

e-mail feedback

DB2 Designs Before obtaining design approvals

Walkthrough

Reviews

Internal Stakeholders

SSS DBA review

DBA review

Log of items raised

GS Method

CCC DB2 Standards

SSS Standards

Shark configuration documents

Before configuring ESS

Reviews ABC Log of items raised

Storage Services Standards

Pre-development Build Guides and Minimal Image documentation

Before using Build Guides in Phase 2

Walkthrough

Reviews

Internal Stakeholders

SSO Midrange review

Log of items raised

GS Method

CCC Development Standards

SSO Standards

Phase 1 Exit Checklist

Prior to Phase 1 Exit Review

Reviews Internal Stakeholders

e-mail Feedback

PM standards

ABC Programme

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