executive and professional development catalogue 2016-2017

Executive and Professional Development 2016-2017 Programs

trainatsmu.ca

Take your career to the next level.

Let’s get started.

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PROGRAM NAME

B 2016–2017 Executive and Professional Development

Contact InformationPhone 902.420.5638 or 1.800.877.0874Fax 902.420.5284 or 1.866.511.7111Email [email protected] Website trainatsmu.ca

mailto:epd%40smu.ca?subject=


PROGRAM NAME

For more details and to register visit trainatsmu.ca 1

The choice is yours.

Finding the training you need when you need it is critical. That’s why we offer you so many options. Take a look: – More than 50 courses and

11 certificate programs – A flexible 10-month schedule – A talent development package

with up to a 30% discount

Exceeding expectations.

At Saint Mary’s, learning is multi-faceted and fun. Here’s some of what we offer: – Courses that enhance your insight

and your expertise – Acknowledged experts with

experience in the subject and in training

– Opportunities to forge a new network, both colleagues and friends

Learning above and beyond.

You need training that translates into enhanced skills and greater on-the-job expertise. We deliver programs that enable you to: – Use what you’ve learned right away – Understand current trends and

address real-world scenarios – Take best practices back to

the workplace

Something to talk about.

No matter what the subject, the issue, the opportunity, communication is critical to success. At Saint Mary’s, we offer courses tailored to meet your diverse communications needs in a variety of topic areas including: – writing emails, policies,

briefing notes, procedures – interpersonal, presentation – conflict resolution – numeracy – management – leadership – project management – grammar, punctuation

and proofreading

Change is in the air.

We’re driven to ensure our programs meet your needs by: – Extending timeframes by a year for

completing our certificate programs (except for partnered and cohort-based certificates)

– Providing options for learning that combine online, paperless and in-person instruction

– Changing certificate pre-requisites to make it easier to start right away

– Offering most programs in our downtown location within easy walking of the ferry, the bus, and underground parking as well as in the Sobey Building on campus

Some things never change.

You can always count on us to: – Provide excellence in the classroom – Offer courses that are relevant to

your world and meet your goals – Develop programs that fit your

schedule and hone your skills

Skills to succeed. Take the next step.


PROGRAM NAME

2 2016–2017 Executive and Professional Development

Dig deeper. Discover more. Take the next step. 11 CErTifiCaTE ProgramS

Building a Workplace-of-Choice – Deal cleverly with complex business

environments and challenges – Improve your core managerial,

strategic, and analytical skills

Business Communication – Improve your written, oral, and

interpersonal skills – Become a more effective and

efficient communicator

Engaging Stakeholders – Discover how to lead successfully in

a fast-changing and complex world – Make sound decisions that will stand

the test of time

NEW oNLiNE financial management – Unlock the mysteries of financial

statements – Make better-informed financial

decisions

NEW managing Conflict – Explore key strategies, concepts

and methods to resolve conflict – Hone your communication,

negotiation, and mediation skills

managing Today’s Workforce – managing Self, others, and the organization – Discover how to achieve the results

demanded by a complex, diverse work environment

– Understand how to manage people to attain the best results – for everyone

Professionalism for the Hr Practitioner – Delve into all aspects of HR:

recruiting, interviewing, legal issues, compensation

– Hone your professional skills and enhance efficiency

Project management for the Project associate – Increase your effectiveness and

project practitioner knowledge – Prepare to tackle the PMI

certification exams

Skills for New managers – Gaining fundamental skills in the

specific areas you need – Learn from the experiences of other

new managers

Team Building and group Dynamics – Discover how best to develop positive

group dynamics – Understand how to diagnose and

intervene when teams are in trouble

masters Certificate in Project management – Master the nine key areas of project

management – Develop the knowledge and tools you

need to consistently deliver projects on time, on budget and within scope

PROGRAM NAME


Learn from leaders in their field. Take the next step. Together.Learn – and enjoy

– Our instructors are recognized experts. They have the educational background and the hands-on experience to ensure participants gain insight into best practices, current thinking, and first-hand examples.

– Our instructors develop tailor-made courses. These are based on feedback from former participants and the latest research.

Ultimately, it is about equipping you with practical skills and a broader awareness of the issues.

Learn – and apply

– Facilitators are leaders in their fields. They come from the Sobey School of Business. They come from businesses they own and operate. They come from the local community.

– They are professional instructors and professionals in their own right. Collectively, their research, knowledge and direct understanding represent the most contemporary business practices, skills, and strategies available.

All of this is yours to apply once you are back in your workplace.

Learn – and advance

– Going above and beyond is second nature to our facilitators. Taking a course with us isn’t about sitting back and soaking things up — it’s about diving in and rolling up your sleeves.

– Our facilitators will keep you engaged and informed. Group work, individual exercises, discussion, and information sharing are all on the agenda.

We’ll even show you a trick or two with a balloon.

Dig deeper. Discover more. Take the next step.

A great instructor is engaged, detail oriented, and brings out the best

in participants. MATTHEW SARTY





Page Fall 2016 Winter 2017 Spring 2017

Sept. Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June

Communication and Conflict Resolution Programs

Certificate in Business Communications 6

AIM Higher – Advanced Internet Marketing for Organizations

7 16-17 24-25

Building Trust within the Organization 7 28 3

Business Writing Skills 7 11-12 8-9 8-9

Editing Essentials 7 21-22 3-4

Essential Design Skills for Presenters and Trainers new 7 30-31 23-24

Grammar, Punctuation and Proofreading Boot Camp 8 31-1 20-21 19-20

Improving Interpersonal Communication 8 15-16 6-7 5-6

Individual Writing Analysis 8

Strategic Communications for Government Professionals 8 25-26 24-25

Writing Effective Policies and Procedures 8 1-2 1-2

Certificate in Managing Conflict new 9

Confronting Conflict and Change 10 30-1 8-9 12-13

Foundations of Conflict Resolution new 10 21-22 22-23

Managing and Resolving Conflict in the Workplace new 10 14-15 10-11

Negotiation and Dispute Resolution ReVISeD 10 22-23 17-18

Third Party Neutral new 10 25-26 15-16

Project Management Programs

Certificate in Project Management for the Project Associate

11

Masters Certificate in Project Management 12

The Project Management Course 13 26-28 30-1 29-31

Using Microsoft Project® Workshop 13 5-6 1-2

Effectively Addressing Risk and Change Management in Projects

13 7-8 18-19

Scheduling and Time Management in Projects 13 23-24 14-15

Scope Management and Stakeholder’s Expectations in Project Management

13 27-28 26-27

Financial and Human Resources Programs

Certificate in Financial Management – new OnLIne 14

Certificate in Professionalism for the HR Practitioner 15

A Manager’s Guide to Financial Management 16 23-25 21-23

Budgeting Essentials 16 6-7 5-6

Compensation Planning Basics for HR Practitioners 16 6-7 19-20

Legal and Human Rights Issues at Work 16 25-26

Talent Selection, Development and Retention 16 1-2 19-20

Table of Contents and Calendar


Page Fall 2016 Winter 2017 Spring 2017

Sept. Oct. Nov. Dec. Jan. Feb. Mar. Apr. May June

Management and Leadership Programs

Certificate in Building a Workplace-of-Choice 17

Certificate in Engaging Stakeholders and Leading Change

18

Certificate in Managing Today's Workforce 19

Certificate in Skills for New Managers 20

Certificate in Team Building and Group Dynamics 21

Foundational People Leadership and Management

Applying Strategic Thinking 22 28-29 12-13

Building Strong and Successful Teams 22 23-24 18-19

Coaching and Development for Performance new 22 17-18 5-6

Developing Managerial Effectiveness 22 20-21 26-27

Essential Facilitation Skills for Team Leaders 23 27-28 7-8

Essentials of Managing People 23 23-24 15-16

Influencing Behaviour and Developing Potential 23 2-3 8-9 15-16

Leadership Skills for the New Manager 23 7-8 5-6

Mentoring Fundamentals for Mentees 24 17 20

Mentoring Fundamentals for Mentors 24 15-16 18-19

Recognizing and Managing Personality Differences 24 18-19 17-18

Understanding People Dynamics 24 14-15 21-22 29-30

Leadership Excellence: People and Organization

Aligning Team and Organization: The Personal Approach 24 6-7 1-2

Creating a Respectful Workplace 25 13-14 10-11

Critical Thinking and Strategic Problem Solving 25 14-15 8-9

Developing Engagement Practices 25 5-6 10-11

Engaging Stakeholders 25 13-14 10-11

Ensuring Effective Organizational Structure 25 12-13 22-23 21-22

Fostering Workplace Excellence 26 16-17 8-9

Making Change Work 26 28-30 29-31

Maximizing Your Management Effectiveness 26 24-25 30-31 26-27

Policy in the Modern Organization 26 9-10 27-28

Page

Certificates

Certificate in Building a Workplace-of-Choice 17

Certificate in Business Communications 6

Certificate in Financial Management – new OnLIne 14


18

Certificate in Managing Conflict new 9

Certificate in Managing Today’s Workforce 19

Certificate in Professionalism for the HR Practitioner 15


11

Page

Certificate in Skills for New Managers 20

Certificate in Team Building and Group Dynamics 21

Masters Certificate in Project Management 12

Other

Supporting Healthy Workplace and Community 27

In-House Training 28

FAQs 28

The Fine Print 29


PROGRAM NAME


BUSINESS COMMUNICATION PROGRAMS

No matter what your role, you need to be able to communicate. Over 70 percent of our workdays are spent interacting

with others, so communication is an activity that we rely on heavily. The Certificate in Business Communications allows you to build a certificate to fit your requirements, whether to improve your interpersonal, written or verbal skills. Once you complete one writing course, you can decide what other communication skills you want to work on.

Here are some ideas on how to choose from the courses listed below to improve your daily communication. As a team member or team leader, you need to have well-developed interpersonal communication skills to get your ideas across clearly. An equally important facet of communication is presentation skills. Being able to present an idea with confidence is critical when seeking the support of decision-makers or influencing a certain outcome.

And finally, regardless of your role, improving your writing skills will increase your ease and effectiveness in keeping people informed to maintain strong working relations. If your goal is to improve your confidence and skills as a communicator then the Certificate in Business Communications is a good place to start.

Certificate RequirementsThe certificate must be completed within a two-year period. Participants must complete the required Business Writing Skills seminar plus two elective seminars.

Required Seminar• Business Writing Skills —

Writing for clarity and conciseness 2 DAYS October 11-12, 2016 February 8-9, 2017 May 8-9, 2017

Choose 2 Elective Seminars• Editing Essentials — How to edit that

first draft for effective communication 2 DAYS November 21-22, 2016 April 3-4, 2017

• NEW Essential Design Skills for Presenters and Trainers — All about how people learn and remember

2 DAYS January 30-31, 2017 May 23-24, 2017

• Grammar, Punctuation and Proofreading Boot Camp — Learn how to avoid the most common grammatical mistakes

2 DAYS October 31- November 1, 2016 March 20-21, 2017 June 19-20, 2017

• Improving Interpersonal Communication — How to communicate successfully

2 DAYS December 15-16, 2016 March 6-7, 2017 June 5-6, 2017

• Strategic Communications for Government Professionals — Key strategies for sifting through the information to make recommendations

2 DAYS January 25-26, 2017 April 24-25, 2017

6-Day Certificate Program

Fee: $2,195

Register for the Certificate in Business Communications and receive a discount of $100 off the regular price of your third seminar.

Individual Writing Analysis: Completion of each writing-related seminar in the Certificate in Business Communications entitles you to register for an additional analysis session. See page 8 for details.

Certificate in Business Communications

COMMUNICATION PROGRAMS


AIM Higher – Advanced Internet Marketing for Organizations

This two-day interactive online marketing training is designed to equip marketing and communication practitioners with the knowledge and understanding of how their social media platforms can more effectively reach customers. This will include everything from launching a social media campaign, building a social media presence and learning how to manage it more effectively. This seminar is intended for marketing and communication practitioners who have a working knowledge of social media basics and active social media accounts in Twitter and Facebook (at minimum). Successful local and global case studies, theory, practical experience and knowledge of best practices will be used to support participants through a step-by-step process of creating the best social media and online marketing strategy for their organization.

Requirement: Participants must have active accounts on Twitter and Facebook and are required to provide their own laptop/tablet with power cord. Internet access will be provided.

Course InformationFacilitator: Lianne PerryFee: $765 + HST2-Day Seminar: November 16-17, 2016 April 24-25, 2017

Building Trust within the Organization

Earning the trust of your clients, partners, suppliers and your co-workers is critical to your long-term success. Whether your goal is to increase revenues or build your reputation with your clients, trust is crucial. This one-day seminar is designed to give employees the tools, skills and action plans required to master the steps to building, strengthening and protecting trust. Natalie Doyle Oldfield will share the Building Trust Model™ and the Eight Principles of Building Trust© with seminar participants. The model incorporates the scientific indicators, dimensions, and criteria individuals use to determine to trust. Everyone in an organization has a part to play and this seminar will give you an opportunity to commit to individual initiatives to build and strengthen trust.

Course InformationFacilitator: Natalie Doyle OldfieldFee: $420 + HST1-Day Seminar: November 28, 2016 May 3, 2017

Business Writing Skills

For the first time in history, writing has become the most common form of communication in the workplace. Unfortunately, the growing volume of written communication has resulted in an increased error rate, the need to prepare multiple pieces of writing when one would suffice, and readers who are offended and frustrated by the tone of the writing. This class will help participants understand the keys to successful written communication and put those skills to the test. The principles on which effective written communication are built will be explored along with the four elements of effective organization and how to ensure an appropriate tone.

Participants will receive a copy of The Language of Success by Tom Sant.

Required Seminar for the Certificate in Business Communications. See page 6.

Eligible Seminar for Individual Writing Analysis. See page 8 for details.

Course InformationFacilitator: donalee Moulton, BA Fee: $7652-Day Seminar: October 11-12, 2016 February 8-9, 2017 May 8-9, 2017

Editing Essentials

Uncertain how to make your writing clearer, crisper, and more engaging? This class will help. Whether you are sending an email to a colleague or writing a report for senior management, it is essential that your writing be clear, concise, and concrete. It’s equally imperative that the writing be well organized so that it flows smoothly and logically. First drafts don’t do this. It takes rewriting and editing to make your written communication in the workplace the best — and most effective — it can be. This course will look at the different types of editing, the elements of successful editing, and tips for honing your rewriting and editing skills. The course will also

look at how to distinguish between changes that have an impact and those that are simply fussing with words on the page.

Participants will receive a copy of The Copyeditors Handbook: A Guide for Book Publishing and Corporate Communications by Amy Einsohn.

Elective Seminar for the Certificate in Business Communications. See page 6.


Course InformationFacilitator: donalee Moulton, BA Fee: $7652-Day Seminar: November 21-22, 2016 April 3-4, 2017

NEW Essential Design Skills for Presenters and Trainers

If you are a trainer, presenter or leader who is interested in how people learn and how you can incorporate educational best practices in your design and delivery, this two-day workshop will be of interest to you. Helping people develop new skill, knowledge and attitude requires more than the ability to ‘cover material.’ Effective learning design requires insight into how people learn and remember, and effective design skills can turn a boring subject into an interesting one. Together they can turn something you don’t look forward to delivering into something enjoyable for both you and your participants.


Course InformationFacilitator: Alison McEachern, MEdFee: $7652-Day Seminar: January 30-31, 2017 May 23-24, 2017

Working with an instructor who helps apply context

and meaning to information is what makes a learning

experience truly memorable.

CHERIE VISSERS-BOWES, HOMEBRIDGE YOUTH SOCIETY


COMMUNICATION PROGRAMS


Grammar, Punctuation and Proofreading Boot Camp

Commas, semi-colons, split infinitives, and typos. Atten-hut! Grammatical and proofreading errors call into question your ability and your organization’s credibility. Getting it right builds confidence — for you and your reader. Grammar, Punctuation and Proofreading Boot Camp will help you understand modern English usage. The course will also explore the difference between American and British usage and what is accepted as the gold standard in Canada. Tips and techniques will be covered to enhance your use and understanding of the rules of grammar and punctuation. Proofreading techniques will also be discussed so that you can catch mistakes before your readers do. Participants are encouraged to bring their grammar gripes and proofreading peeves to class.

Participants will receive a copy of The Blue Book of Grammar and Punctuation by Jane Straus, Lester Kaufman, and Tom Stern.



Course InformationFacilitator: donalee Moulton, BA Fee: $7652-Day Seminar: October 31-November 1, 2016 March 20-21, 2017 June 19-20, 2017

Improving Interpersonal Communication

Your success in whatever role you take on is highly influenced by your ability to communicate your thoughts, needs, and concerns in such a way that the recipient is open and able to understand them. Equally critical to any successful communication is your ability to understand what others are communicating to you. Communicating effectively is a process that is rife with pitfalls and traps that can sabotage your communications and consequently your relationships. In today’s environment there are many more modes of communication and these modes, whether social media, email, texting, phoning, or face-to-face can be very effective when used in the right context but can also create misunderstanding or misinterpretation of the message.

In this seminar we will explore the communication process. We will work on how to build rapport and identify techniques in developing positive confrontation skills and delivering feedback to improve and build on new and existing relationships.


Course InformationFacilitator: Michael Kennedy, BSc, CAE, MEd Fee: $7652-Day Seminar: December 15-16, 2016 March 6-7, 2017 June 5-6, 2017

Individual Writing Analysis

Do you wonder if your writing is effective? You can find out through an opportunity developed in response to demand from participants in our Certificate in Business Communications.

This is an option to continue your learning through a personal writing analysis from our communications instructor, donalee Moulton. You will receive written feedback on key writing elements including completeness, conciseness, clarity, and grammar. As well, a comprehensive readability analysis will be completed to assess the reading level of the writing and readers’ ease of understanding.

Requirement: Enrollment in the Certificate in Business Communications. Completion of each writing-related seminar entitles you to register for an additional analysis session.

Course InformationFacilitator: donalee Moulton, BA Fee: $255 + HST/session

Strategic Communications for Government Professionals

Issues wane. Or they explode. They can fade from front page coverage or they can dominate the news. The difference between issues that are resolved successfully and those that escalate is how well they are managed. This course looks at issues management within government at all levels and how employees can contribute no matter what role they play in the process.

This hands-on program will help participants prepare briefing notes, policy statements, and other materials that are clear, targeted and useful. It will focus on preparing materials that quickly and succinctly capture the essence of an issue, the complexities of the issue, and the potential courses of action.

Participants will receive a copy of Plain Language in Government Writing: A Step-By-Step Guide by Judith Gillespie Myers.



Course InformationFacilitator: donalee Moulton, BA Fee: $7652-Day Seminar: January 25-26, 2017 April 24-25, 2017

Writing Effective Policies and Procedures*

Policies guide an organization’s decision-making and bring a consistency to those decisions. They also provide much-needed direction for employees, customers and others. That presumes, of course, that users can decipher the policy language. Often legalistic, dense and elevated, the language of policy can stand in the way of compliance and support. During this two-day course, you will learn how to write clear and effective policies and develop a template for policy preparation. The difference between policies and procedures will also be reviewed and participants will write a detailed procedure. Be forewarned though: you may need gloves to complete this procedure.

Participants will receive a copy of 7 Steps to Better Written Policies and Procedures by Stephane Page.

Course InformationFacilitator: donalee Moulton, BA Fee: $765 + HST2-Day Seminar: February 1-2, 2017 May 1-2, 2017

* NOTE: To understand more about Policy in the Modern Organization, see page 26.

PROGRAM NAME


Certificate in Managing Conflict

Conflict is something everyone avoids, but avoidance does not help. The best solution is to develop the skills and knowledge so

that you can approach conflict with confidence. The Certificate in Managing Conflict is a natural fit; a three seminar certificate consisting of one required and two electives from a choice of three offerings.

The Foundations seminar focuses on your individual attitudes and approaches to conflict resolution with a large focus on effective communication skills. You will explore key strategies, concepts and methods used to address and resolve conflict effectively. This will minimize the impacts on situations, on yourself and others, and contribute to more healthy personal and work relationships.

The remaining three elective seminars allow you to focus. Workplace conflict has common elements and in this seminar you’ll work through everything from conflict coaching to the impact of technology and conflict resolution. Rounding out your options are hands-on seminars that will focus in the area of Negotiation and Third Party Neutral skills and strategies. The options allow you to pick and choose based on the experience you have already and the needs of your organization and the roles you’re likely to play in addressing conflict.

These seminars will have a large element of practice, application and feedback using role plays, exercises and simulations.

Certificate RequirementsThe certificate must be completed within a two-year period. Participants must complete one required and two of the three elective options.

Required Seminar

• NEW Foundations of Conflict Resolution — Powerful and practical approach to dealing with conflicts effectively.

2 DAYS November 21-22, 2016 March 22-23, 2017

Choose 2 Elective Seminars

• NEW Managing and Resolving Conflict in the Workplace — Conflict coaching and designing informal interventions

2 DAYS December 14-15, 2016 April 10-11, 2017

• REVISED Negotiation and Dispute Resolution — Get hands-on opportunities to negotiate, mediate and/or litigate

2 DAYS February 22-23, 2017 May 17-18, 2017

• NEW Third Party Neutral — Understand how you prepare, convene and support parties in conflict

2 DAYS January 25-26, 2017 June 15-16, 2017


Fee: $2,425

Register for the Certificate in Managing Conflict and receive a discount of $200 off the regular price of your third seminar.

Bridget is a wonderfully engaged facilitator. She knows her topic and demonstrated that both in her

workshop and sharing real life experiences. She validates and shows respect for all the learners in her course.

DOROTHY MILLER, IN VOLUTION LIFE EDUCATION OF WELLNESS

NEW


CONFLICT RESOLUTION PROGRAMS


Confronting Conflict and Change

Change is inevitable and often leads to conflict. People frequently have different perceptions and/or expectations of everyday situations which can also lead to conflict. Identifying your conflict style, developing appropriate responses and understanding their consequences is all part of the process. In this seminar participants will learn constructive processes and develop skills to help others deal with change and to handle conflicts in a positive way at work and in life.

Required Seminar for the Certificate in Managing in Today’s Workforce. See page 19.

Course InformationFacilitator: Michael Kennedy, BSc, CAE, MEdFee: $8752-Day Seminar: November 30-December 1, 2016 February 8-9, 2017 June 12-13, 2017

NEW Foundations of Conflict Resolution

Conflict is like air. It is all around us and unavoidable. It occurs in organizations, workplaces and relationships. Conflict situations are challenging to deal with, but they don’t have to be confrontational or destructive. Individuals are often unsure of how to approach situations in order to both: resolve the situation effectively and keep the relationship intact. This course will provide participants with a practical and powerful approach to dealing with conflicts effectively. The toolkit you leave with will include: knowledge, skills and techniques, and an introduction to a world-renowned process Interest-Based Negotiation (IBN) to deal with any situation.

Participants will receive a copy of Getting to Yes by Roger Fisher and William L. Ury.

Required Seminar for the Certificate in Managing Conflict. See page 9.

Course InformationFacilitator: Michael Petitpas, BEdFee: $8752-Day Seminar: November 21-22, 2016 March 22-23, 2017

NEW Managing and Resolving Conflict in the Workplace

This course will more closely examine some of the key communication and conflict management skills necessary to more effectively reduce and resolve conflict in the workplace. Participants will benefit from a close examination and practice using a “conflict coaching” model suited for employees at all levels within the organization. Electronic communication and how it impacts organizational conflict management will be discussed. There will also be a comprehensive focus on designing and delivering informal interventions to better manage and resolve complex, multi-party disputes in the workplace.


Course InformationFacilitator: Bridget Brownlow, BA, MA, Con Res CertFee: $8752-Day Seminar: December 14-15, 2016 April 10-11, 2017

REVISED Negotiation and Dispute Resolution

An ongoing challenge, at work and in our personal lives, involves the resolution of disputes. Despite the importance of resolving conflict in a fair manner, many managers have little training in the process. This seminar examines resolving disputes using interests, rights and power-based approaches and the advantages and disadvantages of such approaches.

Following a hands-on approach, you will have the opportunity to negotiate, mediate and litigate. Participants will be exposed to both traditional and interest-based styles of negotiation, with exercises designed to provide an effective opportunity to apply the concepts and techniques learned in class.


Course InformationFacilitator: Terry Wagar, LLB, PhDFee: $8752-Day Seminar: February 22-23, 2017 May 17-18, 2017

NEW Third Party Neutral

The impact of unresolved conflict affects us all, be it in our personal lives or in the workplace. Effective conflict management makes good sense from both a human resource and a financial perspective. Bringing conflicting parties together for the purpose of reaching mutually agreeable solutions can be challenging and uncomfortable. However, doing so effectively results in a healthier work environment and reduced costs associated with stress related absenteeism and more adversarial processes. This course will provide participants with practical and powerful skills, attitudes, and approaches that will help get them involved in a helpful and effective way. Participants will learn to assess, prepare, and convene a process to deal with these challenging and important situations.

Elective Seminar for the Certificate in Managing Conflict. See page 9.

Course InformationFacilitator: Michael Petitpas, BEdFee: $8752-Day Seminar: January 25-26, 2017 June 15-16, 2017

A training program is valuable when I can apply

it to my work and my career. DON DOIRON

PROGRAM NAME



Project Leaders! Increase your effectiveness and project practitioner knowledge, while preparing to challenge PMI’s PM certification exams. As a Professional, you and your organization will confirm that project management best practices are recognized, valued and applied within your organization.

Project Managers! According to recent research, 80% of high performing projects use a credentialed Project Manager. Become a certified Project Management Professional (PMP®) while becoming more proficient in the concepts, tools and techniques that underpin the certification exam. Enroll your project team members. Imagine the productivity and effectiveness of a team of people who understand project processes, speak a common language and use standard terminology.

Project Team Members! Fast track your career in Project Management. Be an integral part of your project’s success and get noticed for your project management savvy while preparing to become a Certified Associate in Project Management (CAPM®).

This eight-day certificate program is designed to prepare you to challenge and pass either the internationally recognized PMP® or CAPM® depending on your experience eligibility while giving you the tools and knowledge to be a more effective project leader and team member. Being a Certified Project Management employee will accelerate your career in Project Management and solidify your role as a knowledgeable project practitioner within your organization.

Certificate RequirementsThe Certificate in Project Management for the Project Associate consists of four two-day modules. The modules must be taken in order and completed within a one-year period.

• Module 1: Project Introduction and Project Integration — Learn about the project world, PMBOK® and project management terminology

2 DAYS November 22-23, 2016 April 4-5, 2017

• Module 2: Project Scope, Time and Cost Management — All about the Work Breakdown Structure and how to manage project duration


• Module 3: Project Quality, Stakeholder and Human Resources — How to manage within budget and other equally important aspects of the project


• Module 4: Project Communication, Risk and Procurement Knowledge Areas, Effective Communication Systems — How to plan for risk, procurement and communication


• Certificate with Optional Review Day — Tips/preparation and how to use the online CAPM® and PMP® Exam Simulators

1 DAY December 15, 2016 April 27, 2017

Please note: Students wishing to challenge the CAPM® or PMP® must qualify and book their exam date independently.


Facilitator: Judi Vincent, PMP

Select from two fee options:

Certificate Only: $3370

Certificate with Review Day: $3,790

Fall 2016 Session:November 22 – December 15, 2016

Spring 2017 Session:April 4 – April 27, 2017

Location: Sobey Building, Saint Mary’s Campus

Visit trainatsmu.ca for a detailed brochure.



http://www.smu.ca/academics/pm-for-project-associate.html

PROGRAM NAME


The Masters Certificate in Project Management

Offered in partnership with the Schulich Executive Education Centre, York University, The Masters Certificate in

Project Management is one of the most popular project management programs in Canada, now graduating over 1,000 participants per year. Master the nine key areas of Project Management that are tested in the PMP® certification exam.

Founded upon the Project Management Institute’s A Guide to the Project Management Body of Knowledge (PMBOK® Guide), this program gives you the knowledge and tools you need to consistently deliver projects on time, on budget and within scope.

Delivered by expert instructors with extensive real world experience, this is an outstanding program for any professional who is pursuing a career in the fast-paced field of project management.

Our flexible program schedule includes a blend of weekend and weekday modules.

This year we will be going green with digital learning materials that include an iPad with enhanced note-taking abilities.

Program Content

• Module 1: Program Introduction — Review course deliverables, expert instructors and teaching modules

1 DAY (Friday) November 18, 2016

• Module 2: Project Planning and Control —A complete foundation in successful planning and implementation

3 DAYS (Thursday – Saturday) December 1-3, 2016

• Module 3: Leadership, Communication and Stakeholder Management — Outstanding communication skills to ensure project success

2 DAYS (Friday – Saturday) January 13-14, 2017

• Module 4: Project Quality Management — Learn how to build quality measures into every project

2 DAYS (Friday – Saturday) February 10-11, 2017

• Module 5: Procurement and Contracting Management — Successfully manage key vendors and partners

2 DAYS (Friday – Saturday) March 3-4, 2017

• Module 6: Assessing and Managing Project Risk — Approaches to evaluating project uncertainties and risks

2 DAYS (Thursday – Friday) March 23-24, 2017

• Module 7: Effective Project Cost Management — Manage your projects through the lens of cost minimization

2 DAYS (Thursday – Friday) April 20-21, 2017

• Module 8: Filling in the Gaps and Final Exam — Review of key concepts and the Final Exam

2 DAYS (Thursday – Friday) May 4-5, 2017

• Module 9: Project Simulation 2 DAYS (Thursday – Friday) May 25-26, 2017

18-Day Certificate ProgramNovember 18, 2016 – May 26, 2017

Fee: $7,875 + $500 Supplemental Technology Fee (No HST)

All modules run from 8:30 am to 5:00 pm and include refreshment breaks, lunches, iPad, all teaching materials, and a certificate of completion.

This program is delivered in partnership with Schulich Executive Education Centre at York University.

Location: Sobey Building, Saint Mary’s Campus

Visit trainatsmu.ca for a detailed brochure.

http://www.smu.ca/academics/masters-project-management.html

PROJECT MANAGEMENT PROGRAMS


The Project Management Course

A project is any unique undertaking that creates a desired result. It contributes to one or more organizational objectives while achieving both project and product objectives. The five project management process groups, (Initiating, Planning, Executing, Monitoring and Controlling, and Closing) provide a comprehensive and practical view of an entire project from beginning to end.

The course provides a solid grounding in project management processes while recognizing the often neglected human side of project management. This is an ideal overview for anyone who is looking for a practical approach to managing projects. It includes a step-by- step approach and numerous techniques and templates.

Receive 21 PDUs towards your PMI® Continuing Certification Requirements.

Course InformationFacilitator: Kathryn Pottruff, MSPM, PMP or Sandra Martyn, PMPFee: $1,745 + HST or $2,705* + HST 3-Day Seminar: September 26-28, 2016 January 30-February 1, 2017 May 29-31, 2017


Using Microsoft Project® Workshop

Your projects just got a lot easier to manage thanks to our introductory Microsoft Project® software training workshop. This workshop format is ideal for managers and staff who are looking to improve their skills in using project management software. You will be led through practical exercises which illustrate the software’s many features. The two days will also cover tangible management issues including: setting up a project, scheduling and assigning tasks, allocating costs and resources, and tracking progress.

Requirement: Please bring your laptop computer and power cord. Your laptop must be installed with Microsoft Project® Standard 2013 (English), Standalone Version. Microsoft Project® 2010 and 2016 Standard Version users are also welcome in class.


Course InformationFacilitator: Kathryn Pottruff, MSPM, PMP or Sandra Martyn, PMPFee: $1,160 + HST or $2,705* + HST 2-Day Seminar: October 5-6, 2016 June 1-2, 2017


Effectively Addressing Risk and Change Management in Projects

Project Managers operate in an environment of risk and change. There’s no avoiding either, yet there are methods and techniques that can be used to identify and respond appropriately so that the success of the project is not jeopardized. Understanding and anticipating risk factors or implications of a change to the project is key. Determining what options and actions can and should be taken is critical to project success. Gain confidence that you’ll be better able to address risk in your next project by attending this interactive seminar.

Course InformationFacilitator: Hugh Richards, BA/ScFee: $875 + HST2-Day Seminar: November 7-8, 2016 May 18-19, 2017

Scheduling and Time Management in Projects

Ask any PM what skills they want to improve and you’re likely to find planning and reporting on the top of that list. If you do these activities well, you’ll have fewer issues on your projects. It’s not that PM’s don’t build a plan but that these plans are often deficient in some areas. Failing to allocate appropriate resources or consider the support reporting will require at the outset can spell challenges throughout the project.

This course is designed to help those involved in project management to better plan, report on and manage project tasks. The course will take a practical approach to building project schedules using project participant engagement techniques and industry standard scheduling

tools to build realistic schedules with achievable milestones. The course covers various project scheduling techniques such as resource allocation, dependency planning, date constraints, assumptions, risks associated with the schedule and how to report project progress through the use of project schedules.

Course InformationFacilitator: Hugh Richards, BA/ScFee: $875 + HST2-Day Seminar: January 23-24, 2017 June 14-15, 2017

Scope Management and Stakeholders Expectations in Project Management

Have you ever completed a project but failed to deliver on expectations to your project sponsor and stakeholders? Not an outcome you want to experience, but one that project managers can find themselves in if they haven’t invested the time and work of developing a project charter that has all the key elements for project success. Those elements include good reporting and communication tools and techniques. If those are in place, there will be no project surprises.

This course is designed to help those involved in project management build better project charters and better understand how to engage stakeholders and sponsors throughout the life of a project. Participants will identify and document key elements of a project charter and how to establish project team member and stakeholder roles and responsibilities. The course will review practical communications and project reporting tools and techniques. It will also focus on managing the three key project constraints: time, cost and scope; to ensure there is quality instilled in the process to manage these constraints.

Course InformationFacilitator: Hugh Richards, BA/ScFee: $875 + HST2-Day Seminar: February 27-28, 2017 June 26-27, 2017

* Register for both The Project Management Course and Using Microsoft Project® Workshop and save $200.


PROGRAM NAME



T he online Certificate in Financial Management is designed to help you become more effective in managing the

financial aspects of your organization. Completing the certificate will give you the knowledge to make better informed financial decisions and plan more effectively for the future.

For the first time ever all topic areas of this certificate are available online! This allows each participant to complete the three sessions at their own pace over a six month period.

Certificate RequirementsThe online Certificate in Financial Management consists of three sessions. They must be taken in order and completed within a six month period. Each session should take 4 – 5 hours to complete.

• Financial Literacy In this session you will learn how to unlock

the mysteries of financial statements. The online lectures will explain financial terms in an easy to understand manner. Each topic area features a set of questions that will test your understanding of the topic.

• Budgeting and Projections You will learn how to prepare a budget,

including balance sheets and cash flow statements and develop an in-depth understanding of how the financial statements fit together. Most participants find that the completion of this session helps them to see financial statements and budgets in a clearer light.

• Financial Decision-Making Building on the concepts learned in sessions

one and two, participants will learn how to approach a financial decision and determine the best course of action. Techniques include incremental analysis and capital budgeting.

Technical Requirements:The sessions are compatible with all modern browsers including Firefox, IE 9+, Chrome, Safari and Opera. They are also compatible with browsers of recent mobile devices (IOS and Android).

All three sessions will include:

• Highdefinitionvideosfeaturingfacilitator Debi Peverill discussing each topic.

• Visualaids,includingbulletpoints,examples,tables, etc.

• Manyexampleswillbeavailablefordownloadand print.

• ParticipantswillreceivetwodownloadableeBooks, Painless Financial Literacy (2015) and Budgeting Essentials (2015), both by Debi Peverill.

• Testquestionsandexercisestocompletefollowed by written and video answers throughout the certificate.

• Participantsmayre-watchsectionsas many times as they like, including tests and exercises.

• Participantswillhaveemailaccesstofacilitator Debi Peverill should they have any questions or need support.

Facilitator: Debi Peverill, BComm, CPA, CA

Fee: $975

Certificate in Financial Management

NEW Online Certificate

I break down massive amounts of information into a report that is understandable. The training cemented

a lot of things I already knew, and that was so reassuring. It gave me such a sense of accomplishment.

GERRY EVANS, MARINE ATLANTIC (CERTIFICATE IN FINANCIAL MANAGEMENT)

PROGRAM NAME


Certificate in Professionalism for the HR Practitioner

Build your skills in Human Resources with a six-day certificate packed with practical content and proven concepts to help you

become a knowledgeable HR practitioner.

Effective Human Resource Management, can positively impact the growth of an organization. You will learn the answers to the following questions: How will changes in demographics affect your organization’s hiring practices, employee relations or performance management systems? Does your organization have appropriate policies against harassment? Would implementing a compensation plan with a range of incentives better support your organization’s business objectives?

The Certificate in Professionalism for the HR Practitioner offers you an understanding of the many aspects and trends in the HR field and how they can be used effectively within your organization. This certificate is ideal for those with HR responsibilities and those working in specific HR roles.

Certificate RequirementsThe certificate must be completed within a two-year period. Participants must complete all three required seminars.

3 REQUIRED SEMINARS• Compensation Planning Basics for

HR Practitioners — Understanding the relationships between compensation, HR and business strategies

2 DAYS February 6-7, 2017 April 19-20, 2017

• Legal and Human Rights Issues at Work — Developing human resource policies that comply and respect legislation, and best practices

2 DAYS May 25-26, 2017

• Talent Selection, Development and Retention — Job fit and how to choose the right people for the right roles

2 DAYS March 1-2, 2017 June 19-20, 2017


Fee: $2,425

Register for the Certificate in Professionalism for the HR Practitioner and receive a discount of $200 off the regular price of your third seminar.

Please Note: The full Certificate in Professionalism for the HR Practitioner will not be available in 2017 – 2018.

All programs run from 9:00 am to 4:30 pm (unless otherwise noted) and include refreshment breaks, lunches, seminar material, and a certificate of completion.

Excellent broad range of information on compensation. Makes you think of the bigger picture about

compensation. STEPHANE J. HEBERT, DEPT. OF NATIONAL DEFENSE (COMPENSATION PLANNING BASICS FOR HR PRACTITIONERS)


FINANCIAL AND HUMAN RESOURCE PROGRAMS


A Manager’s Guide to Financial Management

Are you a manager and/or supervisor who needs to boost your understanding of all things financial? Do you find yourself in the awkward position of being responsible for budget issues but without the knowledge to use the numbers presented or understand what they mean? If you have answered “yes” to these questions, then A Manager’s Guide to Financial Management is right for you.

The program starts with basic financial literacy and then progresses to the interpretation of financial information you see on statements and reports. It is important to understand how the overall financial performance of your operation/unit is impacted by the management of working capital, financing choices or cost factors. You will leave this workshop with financial skills and knowledge which will take the mystery out of accounting reports and financial documents and allow you to make better financial decisions.

Participants will receive a copy of Painless Financial Literacy by Debi Peverill.

Course InformationFacilitator: Debi Peverill, BComm, CA Fee: $1,195 + HST 3-Day Seminar: January 23-25, 2017 June 21-23, 2017

Budgeting Essentials

If accounting isn’t your background, it can be frustrating when tasked with reviewing budgets or trying to understand how transactions are recorded. This two-day seminar will simplify budgeting, accounting, and allow you to focus on keeping track of your finances. Starting with basic journal entries, you will learn how each entry builds to create the final financial statements. Learn about the key steps in budget preparation including month-end accruals and adjustments. This course is taught in an entertaining and easy-to-understand format that will leave you with sound knowledge about the essentials of budgeting.

Participants will receive a copy of Budgeting Essentials by Debi Peverill.

Elective Seminar for the Certificate in Skills for New Managers. See page 20.

Course InformationFacilitator: Debi Peverill, BComm, CA Fee: $765 2-Day Seminar: February 6-7, 2017 June 5-6, 2017

Compensation Planning Basics for HR Practitioners

In today’s business environment, compensation comprises the largest expense for most companies. It is imperative that managers and HR practitioners understand what constitutes compensation, and how to effectively manage compensation-related activities.

This two-day seminar will analyze the complex relationships between compensation, HR and business strategies. Participants will explore key terms such as base pay, incentive pay, total compensation, as well as job evaluation and salary ranges. Understanding the foundations of compensation planning can be used to enhance the business strategy of organizations.

Required Seminar for the Certificate in Professionalism for the HR Practitioner. See page 15.

Course InformationFacilitators: Cynthia Dorrington, CPA, CMA Fee: $875 2-Day Seminar: February 6-7, 2017 April 19-20, 2017

Legal and Human Rights Issues at WorkHuman rights law has had a great impact on workplaces in the last two decades. HR practitioners are responsible for not only knowing and following the law, but also creating a dizzying array of policies, services, and programs to ensure legal compliance. HR practitioners need to acquire the hard knowledge and the human skills to deal with changing demographics and challenging ideas and attitudes in the workplace. This seminar will demonstrate good human resource practices and policies against harassment, explore the meaning and practice of employment equity, and look at key HR legal issues of the day.


Course InformationFacilitators: Larry Haiven, BSc, MPM, PhD and Judy Haiven, MA, PhD Fee: $8752-Day Seminar: May 25-26, 2017

Talent Selection, Development and Retention

Talent Management for any organization is a continuous process. This program will illustrate how each step of the process is equally important. Job fit has been determined by The Harvard School of Business to be more important than education, skill and experience. A comprehensive recruiting process can eliminate the gut reactions that frequently result in a wrong hire. On-going performance management, coaching and development have been proven to have a larger impact on retention than annual salary increases. In the end, it is the people that achieve the overall strategic objectives of an organization. You will leave with a personal plan of action that will identify next steps and personal development options.


Course InformationFacilitator: Brenda Fair, BA, CHRP Fee: $875 2-Day Seminar: March 1-2, 2017 June 19-20, 2017

A good instructor is knowledgeable. A great instructor takes that knowledge and

makes it both interesting and relevant. CLAUDE GAUDET

PROGRAM NAME


Managers can play a pivotal role in the success and impact of a workplace culture. That is, if they understand why

it is important and how best to support it.

Building a Workplace-of-Choice benefits those working in it and those you want to attract to work with you. Acting to implement and maintain the elements for a Workplace-of-Choice takes effort and commitment. It is important that the commitment is attained from all levels of the organization.

The foundational session, Fostering Workplace Excellence explores the concept as it has evolved in current practice. Central to this is the need to have standards and best practices which are subject to regular evaluation. You’ll discover in this seminar, that the elements for successful adoption of a Workplace-of-Choice approach can fit your department or unit, regardless of its size or scope.

The two follow-up seminars: Developing Engagement Practices and Creating a Respectful Workplace explore areas that most managers feel ill-equipped to approach. In large part, the challenge is to understand on what and where they should channel their focus.

Developing Engagement Practices starts with a look at workforce trends. By understanding who employees are and more importantly what they value, one can begin to look at systems and practices that may fit better. Creating a Respectful Workplace explores workplace climate across all temperatures. This seminar covers the preparation, implementation and evaluation stages for a respectful workplace initiative.

Managers can contribute and build workplaces of choice, in their unit, across a department or throughout an organization. This certificate builds understanding and capacity for managers to do just that.

Certificate RequirementsThe certificate must be complete within a two-year period. Participants must complete all three required seminars starting with the Fostering Workplace Excellence seminar.

3 Required Seminars• Fostering Workplace Excellence —

explore the costs and benefits of a Workplace-of-Choice


• Developing Engagement Practices — learn about the challenges and opportunities of attracting and engaging the new workforce


• Creating a Respectful Workplace — understand the true value of a respectful, inclusive, and harassment-free workplace



Fee: $2,195

Register for the Certificate in Building a Workplace-of-Choice and receive a discount of $100 off the regular price of your third seminar.

Certificate in Building a Workplace-of-Choice

I learned so much from my classmates and their real-world experiences.

It added to the overall training experience. IAN MACLEAN


PROGRAM NAME



In today’s world change is the routine. Half of everything you know about doing your job will be obsolete in 3-4 years — the trouble is

nobody knows which half.

To lead successfully in this fast-changing and complex world, you have to be able to engage multiple stakeholders and tap their strengths to create win-win-win solutions, get buy-in and commitment to ongoing change, and break away from ‘the way it’s always been done’ to create solutions that will work not only today, but tomorrow. On top of this, we are moving into the greatest labour crisis in history as the baby boomers retire en masse, and younger workers have different demands and expectations. They have zero tolerance for autocrats and bureaucrats — they want coaches and mentors, not bosses — and they want to be engaged in developing the strategies they implement. This certificate program provides you with the foundational skills you need to navigate complexity and lead co-creatively.

Participants will receive a copy of the book Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day by Michael D. Basch, upon completion of all three required seminars. The principles of this book are applied and built on through this certificate program and you will benefit from the lessons learned by the creator of FedEx’s systems for innovation, change and outstanding service.

Certificate RequirementsThe certificate must be completed within a two-year period. Participants must complete all three required seminars and the Applied Study Project in the Making Change Work seminar.

3 Required Seminars • Making Change Work — Apply a proven

process to ensure complex change will work in your organization


• Engaging Stakeholders — A proven framework for engaging stakeholders at all levels, within and outside your organization


• Aligning Team and Organization: The Personal Approach — How to skillfully align your organizational needs with your team’s needs

2 DAYS March 6-7, 2017 June 1-2, 2017


Fee: $2,745

Register for the Certificate in Engaging Stakeholders and Leading Change and receive a discount of $200 off the regular price of your third seminar.

All programs run from 9:00 am to 4:30 pm (unless otherwise noted) and include refreshment breaks, lunches, seminar material, and a certificate of completion.

Ravi’s innovative style made this seminar more valuable than most.

He presents ideas and methods I have not encountered elsewhere.

DEBORAH MACINNIS, NOVA SCOTIA GOVERNMENT (ENGAGING STAKEHOLDERS)

PROGRAM NAME


The complex diverse working environment of today requires greater flexibility, knowledge and skills than ever before to achieve the

results demanded by employers. Modern science has given us greater insight into the motivation of personal behaviour and also challenged the effectiveness of many traditional models of leadership and management.

The Certificate in Managing Today’s Workforce is designed to address these situations, giving the participant new insights, knowledge and skills in managing people to achieve the best results. Through exploring perspectives, heightening understanding, exploring new theories and models and developing practical applications, managers will walk away with a more complete picture of what is required to be a successful leader today.

This program is designed for managers with at least two years experience who are looking to assess the effectiveness of their current skills, further develop their potential and/or update their repertoire/toolkit to achieve better and sustainable results.

In every course, we answer why, what and how to make the changes necessary to reach your full potential. Through assessments, peer learning, and dynamic instruction, participants will develop awareness of their strengths and challenges. Relying on interactive learning principles, participants will engage in group discussion, co-create action plans, and build skills in a collaborative learning environment.

Certificate RequirementsThe certificate must be completed within a three-year period. Participants must complete all five required seminars.

5 Required Seminars• Maximizing Your Management

Effectiveness — discover your strengths, learn how to maximize them, and develop strategies to become more effective as a manager today

2 DAYS October 24-25, 2016 January 30-31, 2017 April 26-27, 2017

• Understanding People Dynamics — become familiar with some of the latest models in understanding people and learn ways to create a more engaging and trusting work environment

2 DAYS November 14-15, 2016 February 21-22, 2017 May 29-30, 2017

• Influencing Behaviour and Developing Potential — develop an understanding and skills in bringing out the best in people and create environments where alignment and collaboration are the norm

2 DAYS November 2-3, 2016 March 8-9, 2017 May 15-16, 2017

• Confronting Conflict and Change — learn constructive processes, develop skills to help others deal with change and handle conflicts in a positive way, at work and in life

2 DAYS November 30-December 1, 2016 February 8-9, 2017 June 12-13, 2017

• Ensuring Effective Organizational Structure and Process — examine and ascertain your organization’s ability to meet challenges to succeed in today’s environment.

2 DAYS December 12-13, 2016 March 22-23, 2017 June 21-22, 2017


Fee: $3,875

Register for the Certificate in Managing in Today’s Workforce and receive a discount of $500 off the regular price of your fifth seminar.

Certificate in Managing Today’s Workforce: Managing Self, Others, and the Organization


PROGRAM NAME


Certificate in Skills for New Managers

Ask anyone in management what advice they would share with someone wanting a career in management and you will get

lots of different answers. But a common thread is that it will involve learning. With that in mind, the Certificate in Skills for New Managers was developed to give you learning experiences to prepare you for that next position or help you become more effective in a new role.

Everyone’s path to management will vary, just as your education and work experience leading to that point is unique. The first step is to understand your skills and attributes and how they will translate into a role as a manager. Leadership Skills for the New Manager will provide you with an action plan, including what areas you may want to focus your next courses on.

For many beginning in management, the responsibility of overseeing and developing budgets is a challenge because they don’t understand the concepts. For others, it’s figuring out how to think strategically, in line with the organization while keeping personal goals in mind. Every new manager must understand that a large part of their job involves human resources and so it becomes very important to learn how to best work together. Ultimately the responsibility

of every manager is to build processes that work — personally, for the team and for the organization. What you will be doing will change, so how you think about and approach that work will need to change.

Certificate RequirementsThe certificate must be completed within a two-year period. Participants must complete the required Leadership Skills for the New Manager seminar plus two elective seminars.

Required Seminar• Leadership Skills for the New Manager

— Develop a plan to prepare for a career in management


Choose 2 Elective Seminars• Applying Strategic Thinking —

Connects the elements of strategy for the organization to your role


• Budgeting Essentials — Learn how each entry builds to create the final financial statements

2 DAYS February 6-7, 2017 June 5-6, 2017

• Developing Managerial Effectiveness — Learn to Prioritize, Plan, Prepare and Perform

2 DAYS March 20-21, 2017 June 26-27, 2017

• Essentials of Managing People — HR is the role of every new manager, understand fundamental HR practices and how best to work together

2 DAYS January 23-24, 2017 May 15-16, 2017


Fee: $2,195

Register for the Certificate in Skills for New Managers and receive a discount of $100 off the regular price of your third seminar.

I found the information relevant and well presented. A good mix of activities, slides, videos and materials

made the learning easier. The humour helps as well! JULIE HANNAM, ANNAPOLIS COUNTY MUNICIPAL HOUSING CORP.

(LEADERSHIP SKILLS FOR THE NEW MANAGER)

PROGRAM NAME


A n effectively working team can accomplish far greater results than the same number of people working independently. However,

there are no guarantees that all teams will work well together. In the Certificate in Team Building and Group Dynamics, the focus is on team building and how best to develop positive group dynamics.

Teams develop in stages and each of those stages contributes to the overall development of a strong team. The time spent to determine how the team will work together, what the roles are for the various team members including the leader and what will be used to measure the team’s outcomes are all essential to team development.

All teams experience differing group dynamics and it is important to understand how you can and will work together despite differences. Team members and leaders who understand how to diagnose and intervene in group dynamics will also be able to confidently meet the challenges that inevitably arise within any group.

The courses in the Certificate in Team Building and Group Dynamics will help you focus on how to develop a team to work together to achieve success and manage team issues effectively and appropriately.

Certificate RequirementsThe certificate must be completed within a two-year period. Participants must complete all three required seminars.

3 Required Seminars• Building Strong and Successful Teams

— Learn the fundamentals of a strong team and how to create or develop a team that will successfully achieve its outcomes


• Essential Facilitation Skills for Team Leaders (previously Interventions for Effective Group Dynamics) — Develop your ability to observe and intervene in group dynamics effectively so that you keep your team members on track to achieve results

2 DAYS February 27-28, 2017 June 7-8, 2017

• Recognizing and Managing Personality Differences — How do different personalities and behaviour types interact in the workplace

2 DAYS January 18-19, 2017 May 17-18, 2017


Fee: $2,195

Register for the Certificate in Team Building and Group Dynamics and receive a discount of $100 off the regular price of your third seminar.

Certificate in Team Building and Group Dynamics

The opportunity to learn from others is a bonus

of classroom learning. I hadn’t anticipated how

important this would be. JACKIE STEVENS,

ExECUTIVE DIRECTOR, AVALON SExUAL ASSAULT CENTRE


FOUNDATIONAL PEOPLE LEADERSHIP AND MANAGEMENT PROGRAMS


Applying Strategic Thinking

This two-day seminar is for managers and employees responsible for developing, implementing or participating in strategic initiatives or projects within an organization. Applying Strategic Thinking is structured to enable you to identify and develop practical strategic and innovative thinking; you will have tools immediately applicable to the work environment. Your understanding of your role within your current organization and how to develop stronger alignment between personal strategy and organizational strategy will be enhanced. You will go through the process of identifying your organization’s strategic plan and begin to understand the strategic thinking that went into the development of the plan. Next you will work on understanding how to apply the concepts of strategic thinking to your day-to-day activities and utilizing the tools learned to enhance your work environment.


Course InformationFacilitator: Michael Sanderson, BA, MBA Fee: $765 2-Day Seminar: November 28-29, 2016 April 12-13, 2017

Building Strong and Successful Teams

Most workplaces operate within a team environment and depend on the strength and success of that team to achieve outcomes. This two-day course focuses on the workplace team and its value. As a foundation, it is important to examine the ways in which teams are created, developed and managed. Much can be learned from identifying the strengths of a fully functional team and the pitfalls of a dysfunctional one. Central to the success of any team is the ability of team members to communicate clearly with each other. This works best when established within the framework for the team and reinforced by team leadership. Once functioning, determining the impact of the team requires measurement and success is then determined by achieving the team outcomes. Participants will take part in interactive exercises which will lead to a better understanding of how to create or re-design a strong and successful team.

Required Seminar for the Certificate in Team Building and Group Dynamics. See page 21.

Course InformationFacilitator: Brenda Fair, BA, CHRP Fee: $7652-Day Seminar: November 23-24, 2016 April 18-19, 2017

NEW Coaching for Development and Performance

This program is designed to equip leaders with the skills required to become effective leader-coaches. If you have an interest in bringing out the best in people by helping them improve performance, communication, relationships, and team building, then this program is for you.

It draws from the most advanced knowledge-base in the field of coaching, Coaching Out of the Box™. A program initially developed for leaders who have limited time resources but a keen interest in developing coaching, as a key competency. In this seminar, the program is translated into a simple, intuitive and highly transferable framework that will help build coaching capacity.

Leaders will be introduced to the 5/5/5 framework for successful coaching, a powerful coaching technique that will enhance and grow communication and leadership skills.

Course InformationFacilitator: Harriette Schumacher, BA, CACE, CEC, PCCFee: $975 + HST2-Day Seminar: January 17-18, 2017 April 5-6, 2017

Developing Managerial Effectiveness

This two-day program helps new managers implement the 4 P’s (Prioritize, Plan, Prepare, Perform) of effective management in their work and as individuals. Participants will assess their strengths and weaknesses and develop goal plans for increased effectiveness.

You will look at time-use effectiveness from both an individual and organizational perspective. It is a great way to gain the skills necessary to build Continuous Improvement plans. Effectiveness includes both strategic, high-level planning and day-to-day prioritization and delegation techniques. The number one rated need for employees is to work for effective and efficient managers; this program will help you develop the skills to be that manager.


Course InformationFacilitator: Brenda Fair, BA, CHRP Fee: $765 2-Day Seminar: March 20-21, 2017 June 26-27, 2017

A great learning experience has three ingredients:

contemporary curriculum, engaging delivery, and

class involvement. LISA DEWOLFE



Essential Facilitation Skills for Team LeadersPreviously Interventions for Effective Group Dynamics

Participation is both a blessing and a curse. A blessing because it brings energy, commitment, and new ideas to our workplaces and communities and; a curse because the more people that are involved in a group process, the more challenging it is to get good work done. This workshop is designed to help anyone involved in group work keep their team members on track and achieve results in a harmonious and efficient manner. Whether you are a facilitator, supervisor or a committed team member, this workshop will help you develop your ability to design, observe and intervene in group dynamics effectively. Being educated in how to do this is key to confidently meeting the challenges that inevitably arise when a group commences its work.

Participants will receive a copy of Facilitator’s Guide to Participatory Decision-Making, by Sam Kaner, et al.


Course InformationFacilitator: Alison McEachern, MEd Fee: $7652-Day Seminar: February 27-28, 2017 June 7-8, 2017

Essentials of Managing People

This program is designed for new managers in both public and private sectors who want to explore key issues in managing people. Managers in all departments play multiple roles without having formal education or orientation in human resources management. This program will provide an introduction to “people” management for frontline managers and specifically focus on talent selection and development. Motivation, engagement and retention of the team is a day to day responsibility and one that can make the difference between a functioning team and a high performing team. This two-day session will be a lively, interactive seminar where participants will share their own experiences and learn from each other.


Course InformationFacilitator: Brenda Fair, BA, CHRP Fee: $765 2-Day Seminar: January 23-24, 2017 May 15-16, 2017

Influencing Behaviour and Developing Potential

It’s a generally accepted philosophy that people want to do well. The issue is that they may not even recognize, let alone know how to develop their potential. Most times bosses, employees, clients, and business partners may be unaware of the impact their behaviour or performance is having on others or the success of the organization’s endeavours. In this seminar you will discover the science behind motivation and what’s required to change attitudes and behaviours. Participants will develop their understanding and skills in bringing out the best in themselves, and others.

Required Seminar for the Certificate in Managing Today’s Workforce. See page 19.

Course InformationFacilitator: Harriette Schumacher, BA, CACE, CEC, PCCFee: $875 2-Day Seminar: November 2-3, 2016 March 8-9, 2017 May 15-16, 2017

Leadership Skills for the New Manager

So you’ve mastered your craft, you’ve learned the ropes. Now what? You have been, or will be, promoted into a leadership role. What does a manager really do? Management can be both challenging and rewarding and this two-day seminar will help you navigate this new role. Knowing what to expect will give you the confidence to jump in with both feet. The interactive nature of this workshop gives you ample opportunity to listen to and learn from the other participants.

Required Seminar for the Certificate in Skills for New Managers. See page 20.

Pre-Seminar Preparation: Self-assessment is a key ingredient in this seminar. To help you understand your current management competency, you will be asked to do an online assessment. When you complete the assessment, a report that is yours to keep and use during the seminar will be created.

Course InformationFacilitator: Brenda Fair, BA, CHRP Fee: $765 2-Day Seminar: November 7-8, 2016 April 5-6, 2017




Mentoring Fundamentals for Mentors & Mentees

Mentoring can be a powerful force. It can be a dynamic method to preserve or shift culture, develop current and future leaders, support diversity and integration. It can play a key part in an organization’s talent management processes, support change initiatives, and ensure knowledge transfer within an organization. Mentoring has proven to be extremely effective in engaging and retaining employees, recognizing and developing their potential and building learning capacity. Positive and constructive relationship experiences with quality mentors sets mentees up for achieving career success and overall fulfillment in their lives.

For Mentors AND MenteesWhat is unique about these two workshops is the integrated approach — both the mentor and the mentee step into a mentoring partnership with clarity, confidence and inspiration.

Both will get fundamental grounding in the five stages of the mentoring relationship including the preparation required to negotiate and enter into a successful long-term learning and development relationship. Both will gain an understanding of their responsibilities and the essential competencies required to make the mentoring partnership work.

Mentor Course InformationFacilitator: Kevin Schwenker, FCMCFee: $895 + HST2-Day Seminar: November 15-16, 2016 April 18-19, 2017

Mentee Course InformationFacilitator: Kevin Schwenker, FCMCFee: $475 + HST1-Day Seminar: November 17, 2016 April 20, 2017

* For either of these programs please contact [email protected] for details and to register.

Recognizing and Managing Personality Differences

We are all individuals with our own personalities. We know this yet we often treat each other as extensions of ourselves because there is safety in familiarity. This can cause difficulties, because while we often have many commonalities, there are still differences. Frequently these differences, whether in perception, belief, values, or expectations can take precedence and cause conflicting opinions or interpretations of situations. In this seminar we’ll explore the motivation behind different behaviours using different behavioural models, the role that perception plays in misunderstanding, and how to manage different or contrary expectations. We’ll look at assessing and managing our own behaviour, becoming more aware of others and building positive relationships, reducing or eliminating resistance, and getting commitment to achieving common tasks.


Course InformationFacilitator: Michael Kennedy, BSc, CAE, MEd Fee: $7652-Day Seminar: January 18-19, 2017 May 17-18, 2017

Understanding People Dynamics

The workforce of today is more diverse and complex than ever before. Expectations are higher and more demanding from employees, bosses, suppliers and clients. Depending on the life stage of individuals and even organizations, demands may be quite different and challenging. In this seminar participants will become familiar with some of the latest models in understanding people and learn ways and means to create a more engaging and trusting work environment.


Course InformationFacilitator: Michael Kennedy, BSc, CAE, MEd Fee: $875 2-Day Seminar: November 14-15, 2016 February 21-22, 2017 May 29-30, 2017

Aligning Team and Organization: The Personal Approach

When are people most productive? When you’re getting them to do what you want, or when you’re getting them to do what they want? In the organizational world we talk a lot about leadership for “employee engagement,” but what exactly is that?

In this course you will learn how engagement is, above all, about attitude. In leading a team, you have to become skillful at working with people’s attitude. The trouble is, attitude is personal, and we usually think business is not. We try any number of impersonal leadership models, strategies and incentives, and most of the time they don’t work; because to be an effective team leader you have to get personal. You have to be skillful enough to align what your organization wants with what your people want, so they eagerly give their best performance.

Participants will receive a copy of the book Keep Your People in the Boat, by Crane Wood Stookey.

Required Seminar for the Certificate in Engaging Stakeholders and Leading Change. See page 18.

Course InformationFacilitator: Crane Wood Stookey, MSc Fee: $875 2-Day Seminar: March 6-7, 2017 June 1-2, 2017

LEADERSHIP ExCELLENCE: PEOPLE AND ORGANIzATION

Training has been successful when my workplace benefits — and when my manager

compliments me on the positive outcomes we are experiencing. MARIA MACKINNON



Creating a Respectful Workplace

As a concept, respect sounds simple. In fact, practicing respect on a consistent basis is an emotional competency that requires awareness and practice. But the effort is worth it. Nowhere is this more evident than at work. Respect promotes cooperation, open communication, creativity, commitment and safer workplaces. The most current research shows it to also positively impact employees’ job satisfaction and physical health.

To be a “Workplace-of-Choice,” it is important to ensure a respectful, inclusive, and harassment-free work climate. This seminar is anchored in the principles of emotional intelligence, behavioural psychology and neuroscience. It will provide participants with the essential insights and skills necessary to create and maintain a respectful workplace environment, a critical step in becoming a “Workplace-of-Choice”.

Required Seminar for the Certificate in Building a Workplace-of-Choice. See page 17.

Course InformationFacilitator: Darlene Worth, PhD, CHRP or Sylvie Thibault, BA, MBAFee: $765 2-Day Seminar: February 13-14, 2017 May 10-11, 2017

Critical Thinking and Strategic Problem Solving

Organizational success requires leaders with exemplary problem solving skills — leaders who are adept at examining problems and opportunities critically, and implementing solutions that increase competitiveness and improve performance.

This seminar introduces you to a systematic and flexible approach for tackling challenging leadership issues. Drawing on cutting-edge best practices, the program offers a step-by-step process for problem solving, exploring alternatives, and generating highly creative solutions, applicable in any area of your business. Based on Alex Lowy’s book No Problem, the seminar provides examples, processes and

approaches that enable managers to quickly cut to the heart of strategic and organizational decisions.

Participants will receive a copy of No Problem by Alex Lowy.


Course InformationFacilitator: Alex Lowy, BA, MES Fee: $1,275 + HST 2-Day Seminar: November 14-15, 2016 May 8-9, 2017


Developing Engagement Practices

There are two main concerns when creating a Workplace-of-Choice: the systems put in place and a focus on the employee.

Many organizations suffer from the “that’s the way we’ve always done it” syndrome, leaving them with a disengaged workforce and a dwindling bottom line. The workforce of the 21st Century is much different and employee needs reflect the diversity of the workforce. Multi-generational and multi-cultural, today’s workforce has multiple expectations! To attract and keep the workforce that is necessary for success, organizations must create an environment that fulfills the needs and expectations of its employees on an individual basis. Understanding and achieving employee engagement is critical in the creation of an environment that allows each person to do his or her very best work, ergo maximizing organizational productivity.


Course InformationFacilitator: Darlene Worth, PhD, CHRP or Sylvie Thibault, BA, MBAFee: $765 2-Day Seminar: December 5-6, 2016 April 10-11, 2017

Engaging Stakeholders

In today’s complex world you need to engage many other stakeholders in your change initiative and get their ‘buy-in’ and commitment to moving forward. Often you need to engage them in co-creating the way forward, aligning many different agendas and needs.

As the old adage says, people don’t resist change. They resist being changed. One of the greatest reasons that most change projects fail is forcing change on others rather than investing the time to engage them and build their buy-in and commitment. This is especially relevant with the different demands laid out by younger generations in the workforce. They need to understand and buy-in to their work to be engaged. This course will provide you with a proven framework for engaging stakeholders both within and outside of your organization, and at all levels.


Course InformationFacilitator: Ravi Tangri, MSc, MBA Fee: $875 2-Day Seminar: February 13-14, 2017 May 10-11, 2017

Ensuring Effective Organizational Structure

Organizations are undergoing huge challenges in how they deal with today’s consumers/clients. There is an enormous need for structure that is fluid enough to deal with the rapid pace of change and consumer/client demands while also maintaining stability in the workplace. In most cases traditional hierarchical structures and silos no longer meet that need. Remote work sites can also exacerbate the problem; technology is both a curse and a blessing. Every employee is influenced tremendously by their organizational structure and processes. In this seminar participants will examine and ascertain their organization’s ability to meet these current challenges and what they can influence to succeed in today’s environment


Course InformationFacilitator: Michael Kennedy, BSc, CAE, MEdFee: $8752-Day Seminar: December 12-13, 2016 March 22-23, 2017 June 21-22, 2017

For me, great learning is an experience I never

forget. A situation arises and I am instantly taken

back to a course I can reference — and use to

achieve a better outcome. RON FOx




Fostering Workplace Excellence

Award programs that recognize “Employers-of-Choice” and “Best Places to Work” are common, but what do they mean and are they actually beneficial to an organization? The awards are used to promote the company to new recruits, but are there other benefits?

Quality standards and best practices identify several categories that require evaluation and focus. Some of these categories address Health and Wellness, Compensation, Leadership, Engagement, Culture, Recognition, Incentives and Benefit programs. How these programs are implemented is as varied as the organizations that adhere to them. To work, there must be investment at the top and commitment at every level. This seminar addresses the foundations of a solid program, what the challenges are and what is required. Participants will be provided with concrete examples and tools enabling them to move their organization toward becoming a Workplace-of-Choice.


Course InformationFacilitator: Darlene Worth, PhD, CHRP or Sylvie Thibault, BA, MBAFee: $765 2-Day Seminar: November 16-17, 2016 March 8-9, 2017

Making Change Work

Did you know that 70% or more of change initiatives such as re-engineering, quality, and mergers fail — and for the same reasons? Far too often change is done for change’s sake and is not truly innovative. Effective change comes from strategic, focused innovation. During this three-day program you will learn what the biggest mistakes are in designing and implementing effective change, and how to avoid them. You’ll learn the secrets to making change work for the complex challenges you face today — a structured process for addressing not only the change you want, but also the real roots of resistance to change from all parties.

You will apply the tools from this seminar in a live case study from your own organization and will receive an additional level of feedback from your instructor when it is completed.

Participants will receive a copy of the book Memory Jogger II by D. Ritter, F. Oddo and J. MacCausland.


Course InformationFacilitator: Ravi Tangri, MSc, MBA Fee: $1,195 3-Day Seminar: November 28-30, 2016 March 29-31, 2017

Maximizing Your Management Effectiveness

In this seminar participants will discover and build the foundation for effective, authentic leadership. Participants will learn about their natural leadership style and strengths, core values, and connect this to a vision for what effective leadership looks like today. They will discover what may be holding them back from achieving the success they desire. They will have opportunity to reflect on their own purpose, mission, and values and learn how to align and put into action goals that will guide them in attaining the personal results they seek. Participants will develop their own professional development plan designed to create a sustainable and successful future.

Pre-Seminar Preparation: To help you understand your natural leadership talents, participants will have the opportunity to complete the Gallup Strengths Finder 2.0 assessment. The assessment will be completed online, prior to the class.


Course InformationFacilitator: Harriette Schumacher, BA, CACE, CEC, PCCFee: $875 2-Day Seminar: October 24-25, 2016 January 30-31, 2017 April 26-27, 2017

Policy in the Modern Organization*

Policy is the link between organizational intent and behaviour. It is reflected in what organizations do, and in what they do not do. When it is clearly articulated, communicated, implemented and managed, policy provides focus and consistency.

More and more organizations are opting to use documented policy statements and manuals as the primary means of providing that focus and consistency. However, many organizations struggle with what policy is, with when and how it is most effectively developed and applied, and with how to articulate it in ways that are relevant, appropriately comprehensive, and understandable. Too often they misstep and the results are policies that aren’t really policies; policies that have no impact or unintended impacts; and policies that aren’t implementable or enforceable.

Course InformationFacilitator: Rose Landry, BA, MPAFee: $765 + HST2-Day Seminar: November 9-10, 2016 March 27-28, 2017

* NOTE: To learn more about Writing Effective Policies and Procedures, see page 8.

I always apply what I learn wherever I can. I look for

opportunities to pass on the knowledge I have gained.

DEREK JOHNSON, ACADIAN SEAPLANTS LIMITED


PROGRAM NAME

Compassion Fatigue and Vicarious Trauma Education

Compassion fatigue is a normal consequence of working in the helping field. The best strategy to address compassion fatigue is to develop excellent self-care strategies. This six hour training session will enhance your coping skills and explore self-care techniques. You will develop an early warning system to help you recognize when you are moving into the caution zone of fatigue.

For anyone providing support for loved ones, it will enhance home life so that you can continue providing the necessary support and keep doing the work you love. On an organizational level, it will help reduce absenteeism and presenteeism, improve productivity and promote cohesion in the workplace.

Personal and Professional Boundary Setting

Boundary setting is something we need to do in both our personal and professional lives. A common expectation of work today is that those lines are fluid. It is up to us to draw the line and it is quite often a fine line that is hard to maintain

This workshop will enhance your skills in setting the necessary boundaries to protect both your personal and professional lives. It is a highly interactive three hours that incorporates a combination of solo activities, small group and whole group discussions of scenarios.

Workplace Bullying Education

Bullying happens at all levels of organizational structures. Workplace bullying promotes a toxic work environment and it must be addressed. The methods bullies employ include verbal, non-verbal, psychological, physical and humiliation tactics. All of these will contribute to decreased morale and productivity.

During this three hour workshop you will learn how to manage and cope with bullying in the workplace. Following through with strategies to address bullying will lead to a healthier environment where employees feel safe, engaged, respected and enjoy their workplace. This will improve the bottom line, increase productivity and foster a psychologically safe workplace culture.

Visit conted.smu.ca for more information on the facilitator and the program outline. For delivery of these training programs, please call or email: 902.420.5492 or [email protected].

Supporting a Healthy, Productive, Workplace and Community – Customized Training

Research has established a strong link between how health and well–being is influenced by work environments. A work environment that people are happy with is the ideal. For those without that, there are skills and strategies that will lead to a healthier and productive workplace, and an improved sense of well-being.

These three programs designed by Caroleann Simmons MacWhirter will raise awareness of common workplace issues and can be customized for your organization.



FAQsHow can I find the course that’s right for me?We’ve made it easy for you. On pages 4-5, all our courses are listed by topic. You can also visit us at trainatsmu.ca for the most current course list.

Will courses fit my schedule? Absolutely. Most courses run over two days; we also have three-day and one-day programs. Usually courses run from 9:00 a.m. to 4:30 p.m.

We are also introducing some on-line learning which can be completed on a schedule that suits you best.

Do I have to register, in advance?Yes, registering books your seat. It’s best to sign up at least three weeks before the start date. However, later registrations are accepted if a seat is available.

What is a required and an elective course?Required course: a mandatory course. However, when you take the course is up to you.

Elective: a course of your choosing. While a certain number of courses are needed to earn a certificate, you decide on the courses you want to take.

When do I receive program materials?Any pre-class assignments are provided prior to the start of the program generally in plenty of time to be reviewed by you. All other materials are provided on the first day of class.

What does my fee cover?Lots. Your registration includes all program materials (there is often a book with the class and always a kit folder), a certificate of completion, lunches, and breaktime refreshments. Some instructors, we’re told, even bring a little choclolate treat to class.

I need special accommodation. Can you help?You bet. Our programs are held in wheelchair-accessible facilities, and we’re here to help with any other requirements you have. Please let us know what you need two weeks ahead, and we’ll arrange everything.

How can I find out what’s happening at EPD?Check us out at trainatsmu.ca. Or better yet, subscribe to our e-newsletter by emailing us at [email protected].

For more information, contact us at:902.420.5638 or 1.800.877.0874 (phone)902.420.5284 or 1.866.511.7111 (fax)trainatsmu.ca (website)

In-house training offers organizations and employees significant benefits. These include:

– Providing a common foundation for applying new skills

– Diving deeper into issues

– Enabling full and robust discussions

– Focusing on issues and skills relevant to your organization

– Building content that matters to your organization, industry and sector

– Strengthening work teams through learning together

In-house training can be held at your place, saving travel time and allowing more from your organization to participate. The cost-effectiveness and convenience of this option makes it a great choice for many organizations.

In addition to training that is relevant, engaging and informing, we provide a full package of materials and a certificate of completion for each participant. For you, there is a comprehensive evaluation report highlighting outcomes and results

Finding out more about any of our programs as customized training is only a click or a call away. We can be reached at [email protected] or 902.420.5638, 1.800.877.0874.

Diversity defines our programs We offer customized training in many areas including specialized programs that support healthy workplaces and communities (page 27). Our mentoring program (page 24) is also available as a customized option.

Training as a team




mailto:epd%40smu.ca?subject=


The Fine PrintCheck In ProcedurePlease arrive 15 – 20 minutes prior to the start of your program. Proceed directly to the learning facility where you will be checked in and directed to your classroom.

Certificate of CompletionYour certificate of completion will be awarded at the end of the program.

Locations and ParkingSaint Mary’s University at the World Trade Centre• 8thFloor,1800ArgyleStreet,Halifax,NovaScotia• PARKING:Parkingisavailableatvariousdowntown

locations including the Prince George Hotel (1725 Market Street) and Scotia Square (2000 Barrington Street).

Saint Mary’s University Campus – Sobey Building• 4thFloor,SobeyBuilding,903RobieStreet,Halifax,

Nova Scotia• PARKING:Dailyparking(validfrom8amto5pm)

is available at Saint Mary’s University Campus for a fee of $10/day + HST. Permits are not required for evenings or Saturdays. Your permit and parking map will be provided upon registration. Parking fees are non-refundable and space is limited.

Hotel AccommodationsWe recommend the Prince George Hotel, 1725 Market Street, Halifax, Nova Scotia• Reservations:902.425.1986or1.800.565.1567.

Ask for the Saint Mary’s University Executive and Professional Development preferred customer rate.

Visit our website at trainatsmu.ca (Registration Details page) to find the access codes for our preferred rates for the Prince George Hotel as well as for: • CambridgeSuitesHalifax,1583BrunswickStreet,

Halifax, Nova Scotia Reservations: 1.800.565.1263 or 902.420.0555

and • TheLordNelsonHotel&Suites,1515SouthPark

Street, Halifax, Nova Scotia Reservations: 1.800.565.2020 or 902.423.6331

Certificate and Group Discounts• Registerforacertificateandreceiveadiscount

off the regular price of your last seminar in the certificate. See certificate program pages for details.

• A10%groupdiscountisavailablefor3ormoreregistrations from the same company that are submitted together for the same program. Separate registration forms are required for each person.

Payment Policy• Paymentisdueinadvanceoftheprogramstart

date. If your program requires advance readings/preparation, payment must be received before your material can be sent to you.

• Fees/datesarelistedwitheachprogram.• Feesincludeprogrammaterialandacertificate

of completion.• Allprogramsincluderefreshmentbreaksand

lunches. If you have any food allergies/dietary requirements, please provide notification with your registration. A substitute lunch will be provided.

• Fees,datesandfacilitatorsaresubjecttochange.

Cancellation, Transfer and Substitution Policy• Cancellationsreceivedaminimumof3weeks

in advance of the program start date will receive a full refund.

• Latecancellationsortransferstoanotheroffering(less than 3 weeks) for Saint Mary’s University programs will be subject to a 15% administration fee.

• Non-attendancewillincurthefullprogramfee.• Candidatesmaybesubstitutedifnoticeisprovidedin

advance of the program start date.• SaintMary’sUniversityreservestherightto

re-schedule or cancel programs due to insufficient registrations. In such circumstances, 2 weeks’ notice will be provided to program participants.

• SaintMary’sUniversity’sliabilityislimitedtoreimbursement of paid program fees.

Register today! Three easy ways:

ONLINE: trainatsmu.ca

FAx: 902.420.5284 or 1.866.511.7111

MAIL: Saint Mary’s University, Executive & Professional Development1800 Argyle Street, Suite 801, Halifax NS Canada B3J 3N8

Registration three weeks in advance of class is recommended.

For more information call 902.420.5638 or 1.800.877.0874

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Please photocopy this page and fax mailing label changes, additions, or deletions to 902.420.5284 or 1.866.511.7111. Thank you.

Our goal is to help you develop the skills you need today. And tomorrow.

For more information visit trainatsmu.ca or call 1.800.877.0874.


executive and professional development catalogue 2016-2017

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