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100 Old Orange Park Road Orange Park, Florida 32073

Serving Since 1959.

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Dear Care Provider,

Since 1959 Atkinson’s Pharmacy has been providing quality pharmaceutical services by

listening to the needs of our health care partners and their residents / patients. Over the

past five decades we have remained committed to providing the best service with approved

medication compliance and reliable distribution avenues.

Over the years, Long Term Pharmacy practices have advanced and we have made the

necessary investments to improve our efficiency and remain compliant with new

government mandates. Our utilization of advanced automated robotics, dispensing systems,

electronic medical records (EMARS) and E-prescribing have allowed Atkinson’s to remain

very efficient and reliable. Our growing staff of clinical pharmacists has allowed us to

expand our services and elevate the level of our customer care.

In addition to your resident’s medication needs, we also offer a complete catalog of

medical supplies which we remain very competitive to all larger suppliers. Atkinson’s

carries a full line of Durable Medical Equipment for purchase or rent to help provide

complete comprehensive care. Lastly our complete compounding pharmacy of both sterile

and Non-sterile products.

With our CARE 360 Campaign we have instituted a direct line of communication with

both the Administrator as well as the Director of Nursing. This allows us to remain fervent

in our efforts to bring the best possible services to the residents of your community.

We are confident in our ability to deliver the highest quality of care within a manageable

cost factor and welcome any additional suggestions you may be able to offer that would

assure an even greater result for your residents.

We would welcome the opportunity to share more about Atkinson’s Pharmacy and would

also appreciate the opportunity to earn your business. Please contact me by any of the

attached methods below. I look forward to speaking with you soon.

At your service,

Todd Smith

Director of Business Development.

W. 904-264-7578 C. 904-773-3550

ToddSmith@Atkinsonpharmacy.com

www.Atkinsonpharmacy.com

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Executive Summary of Atkinson’s Healthcare. 100 Old Orange Park Road, Orange Park, FL 32073

904-264-7578

www.AtkinsonPharmacy.com

Atkinson’s Pharmacy is a locally owned and operated Regional Institutional Pharmacy

company that has been serving residents in the Jacksonville area for over 50 years. For

over 25 years we have been providing long term care pharmaceutical services in North

Florida to residents of Skilled nursing, Assisted living and Correctional facilities.

Our Mission Statement -

To become an integral part of your team with a focus on providing excellent outcomes for

your residents through our many services including prescription processing and delivery,

Medical records maintenance via direct interface with your medical records system or

Paper charting, clinical intervention, staff training and cost containment, Specialty

Compounding, Durable Medical Equipment and Medical Supplies.

It is our goal that you consider Atkinson’s a partner in the health maintenance of your

residents and to rely on us to provide solutions through our expertise and experience in

serving clients in the North Florida region for two generations.

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Operating Executive Team Structure – Our competitive advantages would be that we are a local company. Atkinson’s is not a

franchise or a part of a large chain of corporately supervised pharmacies. We provide

specific clinical, operational and financial services from our offices in Orange Park, Florida.

This structure provides advantages. Our “billing people” interact with our “filling people”.

This provides better results when dealing with formulary issues, individual preferences and

cost control.

We also have our medical records staff interacting with pharmacists constantly to make

sure that your medical records are complying with your individual desires. Our staff and

owners all live in the community and have a vested interest in maintaining strong

relationships with your staff, residents and their families.

Atkinson’s is a Chapter “S” corporation and since 1993 has been owned and operated by

the second generation of a local family. Atkinson’s currently employs forty fulltime

employees.

Customer Service Strategy.

Atkinson’s strives to provide excellent customer service by working with your staff to

determine your needs and expectations.

The next step is to develop “Standardized Operating Procedures” specific to your

organization which are communicated to all our departments.

Through this process we develop a consistent, reliable model that we use to guide our

services for your facilities.

Things change so as your staff or ours discover better ways of serving you, our model is

modified to continually enhance and strengthen our relationship.

If a service failure should occur, your staff will have direct access to the clinical

director and operations director of our company to immediately address any

situation.

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Management Team -

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Robert Allen, President of Atkinson’s Pharmacy. Rob is the chief executive officer and has been with the corporation since 1981. Mr. Allen

is responsible for shepherding the clinical and operational staff that makes up our company.

He is part of the second generation ownership team and has over 30 years’ experience in

all aspects of pharmacy operations and management.

Tudor Jones III, Director of Pharmaceutical Services. Tudor is our clinical head and has been with us since 1996. Tudor Jones is responsible for

all clinical operations of the pharmacy. He works closely with our clients to make sure that

our services are in line with their expectations. He has 33 years of experience in the Long

Term Care industry in the southeastern United States. He is Board Certified in many

practice areas of geriatric pharmacy including Infectious Diseases and is a tenured clinical

professor at several schools of pharmacy. Tudor is a registered and consultant pharmacist

in Florida and Georgia. Mr. Jones is a Veteran of the US Army.

Todd Smith, Director of Business Development. Todd is the newest member of our team. He brings over 20 years of sales and executive

level account management experience. He is responsible for making sure that we are

engaged with our clients to continually refine and improve the services we provide. Todd

advocates for the increased service needs of each community. Todd acts as liaison for all

community and regional events. Mr. Smith is a Veteran of the United States Navy.

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Bertha Rivera, RN. Educational Coordinator. Bertha came to Atkinson’s in 2001. Mrs. Rivera works closely with our facilities to provide

customization to meet the unique nursing needs of each facility. She teaches several

educational classes each month in the areas of staff development. She conducts on site

services such as Med- pass Review, Med Cart Audits and Med Tech Classes. Mrs. Rivera

is a Veteran of the United States Navy.

Kimberly Deal, Corporate Accounts Manager. Kim who is on the ownership team has been employed by Atkinson’s since 1972. Her

expertise is in areas of finance and accounting. Kim has a keen eye for detail and audits all

the charges that are ongoing at all facilities. She works directly with each facility daily to

ensure accurate billing and accounts payable. Kim is also our corporate HIPPA

Compliance Office.

Laura Cox, Private Accounts Manager. Laura has been a staff member since 1995 and has become our expert in dealing with

Medicare D plans, formularies, prior authorizations and other insurance billing issues. Mrs.

Cox works closely with the family members that are paying the pharmacy bills. She is

friendly, compassionate and efficient in dealing with all the issues that come with billing 3rd

parties for resident’s medication. Laura also will be working closely with members of your

staff to take a proactive approach to the billing process.

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A Brief Description of Pharmacy Services

Prescription Dispensing.

Comprehensive Quality Assurance Department.

Clinical Screening employing the latest DUR software.

Delivery Tracking Based on UPC Bar Code Scanning of each prescription.

Returns Tracking Based on UPC Bar Code Scanning of each prescription.

Automatic Refills of Routine Oral Solids available.

Compliance Packaging available.

Medication Regimen Review on every new admission within 72 hours.

Med Tech Certification classes for the ALF staff taught monthly. Initial and Re-certification

Course

In-house Medical Records staff for quality assurance performed by registered nurses

In-house Accounts Receivable for better satisfied families.

Dedicated staff for expediting narcotic orders.

IV preparation in USP 797 Compliant Clean Room.

Pharmacist participation in facility Q/A meetings.

Professional and courteous delivery drivers perform routine deliveries.

Pre-Admission drug pricing for better facility decisions.

In-house Prior Auth staff to navigate Medicare D plans.

IV certification and other educational classes available at reduced cost.

Compounded items available for special prescription dispensing for needs in wound care,

hospice care.

Med Pass reviews and cart audits.

Medical supplies available for Wound care, Urological, Nutrition, Ostomy, Diabetics,

Respiratory, Edema, Incontinence etc.

Electronic orders accepted from prescribers. Multiple levels of integration available for

facility electronic order processing from acceptance of system generated orders to full bi-

directional interface with pharmacy system.

Operational 24/7 365. We are open if you are open. We customize your deliveries based

on your schedule needs. We deliver 7 days a week as well as STAT orders.

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Safety and Quality: Atkinson’s Pharmacy uses a multifaceted approach to insuring patient Quality of service

and safety. Advanced technology assist us with maintaining that service to the highest of

standards.

Continuous Quality Improvement program in the pharmacy with regular

meetings to discuss positive and negative outcomes.

Pharmacists with Consultant Pharmacist licenses involved in the day to day

operations of the pharmacy.

All technicians are registered by the Florida Board of Pharmacy.

Document imaging software and pharmacy workflow software enable a copy of

the original order to be viewed at each step in the filling process from

prescription entry, to pharmacist verification, to dispensing, to pharmacist

quality assurance checking, to sorting for delivery.

Robotics are used to fill our faster moving products to reduce the chance of

human error.

1D and 2D Bar Coding is used throughout the system to help eliminate errors.

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Academic Affiliations - In the past 15 years, Atkinson’s Pharmacy has established academic affiliations

with the following nationally accredited schools of pharmacy and major universities.

Atkinson’s is positioned to expand these Academic Affiliations into future health

science programs, such as nursing, physical therapy and other public health

professions. Improving the accessibility, affordability and quality of health care

depends on greater teamwork and collaboration among pharmacy, nursing and

medical players. Atkinson’s is commitment to integrate professional education

among the future health science professionals which will result in better treatment

of our senior citizens residing in hundreds of long term care facilities. Our current

academic affiliations are listed below:

University of Florida, Gainesville Campus.

University of Florida, Jacksonville Campus.

University of Florida, Tampa Campus.

South University, Savannah, Georgia

South University, Colombia, South Carolina

University of North Carolina, Chapel Hill, North Carolina

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I.T. Integration and System Capabilities –

Atkinson’s Pharmacy embraces technology and is committed to incorporating

hardware and software that will help us achieve our goals of improved patient

outcomes, improved quality & safety, improved productivity and improved

communication.

Today, we are riding the newest wave of technology as facilities evolve into

electronic medical records and paperless systems. Many software companies are

developing their own way of handling these issues and we remain as flexible as

possible when dealing with each company.

We have gladly interfaced our pharmacy system with multiple EMAR software

systems. This provides a real time bi-directional interface to facilitate order entry

and fulfillment. Interfacing two totally different systems presents some challenges

but we are committed to work with each software provider to continually improve

the reliability of their software.

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Standard services include:

Orders filled in compliance packaging.

Medication Regimen Review on request.

Delivery daily, 7 days a week.

Proof of delivery on request.

Pharmacist on call 24x7x365.

Emergency medication kit formulary to your specifications.

Med carts for each nurses station

Treatment carts for each nurses station on request

Fax machines for each nurses station

Pharmacy staff participation in facility Q/A meetings

Maintenance of resident’s medical records, paper or electronic.

Telephone consultation by pharmacists

Resident billing account maintenance

Weekly cycle filling to eliminate manual ordering and reduce waste

Atkinson’s is operational every day of the year.

Additional Services: Medical Records – This monthly printing would include Physician Order Forms, Medication

Administration Records, Behavior Monitoring Forms, Treatment Forms, and

Customized Forms.

External Electronic Medical Records – Atkinson’s is currently interfaced with the following EMAR Software programs:

Accuflo. Matrix

American HealthTec. Eldermark

ALIS.

ALMSA.

Correctec.

Catalyst.

QuickMar.

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Additional services cont.

IV Nursing assistance - Available for facilities that do not currently

have a certified technician.

Subcontracted through an outsourced nursing company:

Excellence in Nursing Incorporated, www.yourivservice.com

Excellence In Nursing Incorporated provides 24 hour emergency and non-

emergency nursing services for the placement of Picc Lines, Midlines and

Peripheral IV lines throughout South Georgia and Florida. These charges are

submitted at our invoice cost and passed through without markup.

Atkinson’s Daily Meds. Atkinson’s pharmacy has implemented a Medication Management and Home

delivery program for Residents remaining at home, Rehabilitation patients

being discharged to their home as well as Independent residents of an Assisted

Living community. Working closely with Home Health partners with specific

pharmacy need for their customer and we are committed to finding the greatest

result. We are capable of resourcing Durable Medical Equipment, Medical

Supplies as well as Home Medication services.

Visit us at: www.AtkinsonsdailyMeds.com

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Institutional references available upon request. Atkinson’s currently services approximately 70 long Term Care communities

Within the Northeast Florida & Central region.

Medical Director References –

Gaines Martin M.D. Medical Director (904) - 994- 0102

Ammala Cantrell M.D. Medical Director (904) - 673-5553

David Samara M.D. Medical Director (904) - 451- 5378

George Platt M.D. Medical Director (904 - 264- 4510

Mark Messinese M.D. Medical Director (904) - 247- 7778

Michael Stephens M.D. Medical Director (904) - 264- 9293

William Sessions M.D. Medical Director (904) - 264- 8621

Stephen Gill M.D. Medical Director (904) - 264- 6404

Rick Sanders M.D. Medical Director (904) - 318- 7487

Zhi Jian Yu M.D. Medical Director (904) - 751- 6200

James Lowlor M.D. Medical Director (904) - 265-8209

Directors of Nursing References –

Willar Spencer, R.N. (904) - 278-4442

Pamela Bently, R.N. (904) - 731-8230

Linda Jones, R.N. (904) - 834-7578

Darcell McClelland, R.N. (904) – 646-4699

Latwanda Ford, R.N. (904) - 246-9900

Tamra Moore, R.N. (904) - 636 -0142

Jane Kowalski R.N. (904) – 724-4726

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Active memberships:

www.FHCA.org

www.Pharmview.org

www.FLAssistedLiving.com

www.ASHP.org

www.ASCP.com

www.PCCA.com

Technology Partners:

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