executive summary - pennsylvania state university committee... · web view2005/02/08 · blended...

Blended Learning/Video CommitteeFindings and Recommendations

DRAFT

May 15, 2008

Final Deliverable DocumentDate: May 15, 2008

Program Title: Blended Learning/Video Committee

Confidential Page 1 Penn State University



1. INTRODUCTION 2

2. EXECUTIVE SUMMARY 3

3. OUR KEY FINDINGS 5

4. TECHNOLOGY SYNOPSIS 7

Polycom 7Media Site Live 8Adobe Connect 9Elluminate Live! 10

5. OPPORTUNITIES TO ENRICH THE ADULT LEARNER ENVIRONMENT 11

6. ADDITIONAL METHODS FOR VIDEO DISTRIBUTION 14

7. APPENDIX A: COMMITTEE ROSTER 168. APPENDIX B: PENN STATE VIDEO CONFERENCE SYSTEMS PER CAMPUS 179. APPENDIX C: PENN STATE VIDEO CONFERENCE SYSTEMS PER TECHNOLOGY 1810. APPENDIX D: CAMPUS (NON-UP) H.323 VIDEOCONFERENCE SYSTEMS 1911. APPENDIX E: VIDEO TECHNOLOGY COMPARISON CHART 2012. APPENDIX F: FACULTY GUIDE TO TEACHING THROUGH VIDEOCONFERENCING 2113. Appendix G: Initial Charge Document 22




1. INTRODUCTION

The growth and success of Penn State’s World Campus has demonstrated that a strong market exists for 100% Online Instruction. However, there may also be a significant market of learners who would appreciate a hybrid course model whereby learners could leverage online delivery and also have periodic opportunities for face-to-face interaction with their instructors and peers. It is important to recognize that learning environments should not be considered zero/sum and that growth in hybrid courses does not necessarily translate into a reduction in demand for online instruction. Both delivery formats could grow concurrently and successfully serve different market segments with different learner profiles and educational demands.

By way of definition, four methods of course delivery were considered:

1. Face to Face Instruction – 100% of instruction is delivered in a face-to-face environment. Historically, Face to Face Instruction has been the most common method of course delivery.

2. Online Instruction – 100% of instruction is delivered in an online environment. Although

technology can offer the ability to see and interact with the instructor in real-time, learners do not physically congregate at a common location for instruction.

3. Blended Programs – when a group of courses are offered within a larger program umbrella. Some

courses are offered as Face to Face Instruction and other courses are offered as Online Instruction. With Blended Programs, individual courses are either 100% Face to Face or 100% Online.

4. Hybrid Courses – an individual course where at least 40% of the material is delivered in an Online

format. The remaining instruction is delivered as Face to Face Instruction.

The objective of this committee was to determine how Penn State Continuing and Distance Education can become a significant provider of blended learning and video based courses and programs across the Commonwealth and beyond. With a 24-campus system, Penn State has a unique opportunity to offer video-based delivery of courses to learners geographically dispersed throughout the state.

In terms of project scope, the committee focused on the equipment and available technologies required to deliver blended programs and hybrid courses across the Penn State Commonwealth. This committee did not consider the pedagogical aspects associated with blended programs or specific hybrid course development.




2. EXECUTIVE SUMMARY

Since the initial kickoff meeting on 3/18/08, the Blended Learning/Video Committee has worked collaboratively to: (1) Evaluate the current video technologies used at Penn State, (2) Document the equipment deployed across the campuses and (3) Summarize the key elements that ultimately contribute to a successful blended learning experience. To become a leading provider of Blended Learning, Penn State should consider the following:

(a) Broadcast classroom for CEUP. Although Polycom equipment exists in the Outreach building to broadcast instruction from CEUP, there is not currently a room designated for blended learning. After considering a number of options, it is recommended that 119 Outreach serve as the broadcast location for CEUP. Although it is recognized that 119 Outreach is a currently multi-purpose room, the Committee believes it provides the best accommodation, lighting and student access compared to other rooms within the Outreach building.

(b) Equipment for CEUP. There are currently two Polycom units (model: VSX 7000) located in the Outreach building (121G and 225). However, both of the existing Polycom units are mobile units that cannot be reconfigured to accommodate a fixed broadcast environment. Therefore, a new Polycom unit (VSX 7000 series) will need to be purchased to accommodate 119 Outreach. In addition, if 119 Outreach is to be designated for CEUP broadcast, ancillary equipment will need to be purchased. Penn State’s Telecommunications and Networking Services (TNS) organization typically requires 6-8 weeks to perform a complete site design (audio, video, lighting, etc.). Given the room size, it is likely that 42 inch flat panel monitors will be required and delivery quality audio transmission will be challenging given that 119 Outreach is currently a multi-purpose room.

(c) Equipment at Campuses. Abington and Great Valley are the only two campuses that do not have a 7000 series Polycom unit (they have VS512 units). Those two campuses could be upgraded to 7000 series units to be consistent with other campuses. Another opportunity is to upgrade monitors from CRT to flat screen monitors (Plasma, LCD, etc.) at many campuses and/or provide document cameras where needed.

(d) Faculty Training. Because functionality varies per technology, there should be a comprehensive training program for all faculty teaching hybrid courses. Penn State currently utilizes four different technologies, each with unique features and functionality to accommodate distant learning: (1) Polycom, (2) Adobe Connect, (3) Media Site Live and (4) Elluminate. It is important for faculty to understand the nuances of each product and determine which product is most suitable for their students. Another key consideration is to provide faculty with an incentive to develop and teach hybrid courses. The Committee recommends two approaches to encourage the faculty to build hybrid courses: (1) Provide training compensation, (2) Provide course development compensation. Although it is possible that some faculty will naturally embrace the available technology, the prevailing




thought of the Committee is that there will need to be some financial incentive to generate interest and adoption from the majority of the faculty.

(e) Support Resources. Regardless of technology, it is clear that faculty need support to develop and deliver hybrid courses. Instructional Design & Development resources are needed to build the course and operational support resources are needed to support the faculty during course delivery. This will allow the faculty to focus on presenting the course content without being distracted or burdened by the technology.

Although Penn State is fortunate to have much of the key equipment already deployed across the campuses, there should be some additional focus on identifying faculty training needs and support resources.




3. OUR KEY FINDINGS

Through our group discussions and technology demonstrations, the committee concluded that technology is only one of the key factors that ultimately contribute to the success of a hybrid course. To properly leverage technology and create an enriched learning environment, blended learning should also consider the following elements: Audience Awareness One of the most important considerations with blended learning is to clearly understand the intended audience and the desired learning experience. Some technologies are better suited for live, group-to-group, synchronous video (Polycom) while other technologies may be more appealing to individual desktop environments (Adobe Connect, Elluminate). Understanding the desired learning environment for the student will help identify the technologies available to the faculty. Dedicated room to support synchronous video with proper room design To achieve the best results for live, group-to-group, synchronous video, it is recommended to have a dedicated room that has been properly designed to accommodate distant learning. There are many considerations regarding lighting, audio equipment, display monitors, tables and seating that need to be optimized to create an enriched learning environment for the faculty and the students. Multi-purpose rooms that are frequently reconfigured create challenges with room set up time and increase the likelihood of equipment breakage and/or malfunction. Faculty development & training The transition from face to face instruction to blended learning requires sufficient faculty development and training. Without proper training, the faculty will be challenged to effectively leverage the technology and deliver the coursework in an integrated manner. As such, a comprehensive training program should be implemented to insure that the faculty are properly trained and are proficient with a specific technology before a blended learning course is taught. Operational support for faculty Another key consideration for blended learning is to provide the faculty with operational support during the instruction. Each technology offers unique aspects that need to be properly managed during instruction. For example, Polycom requires operating cameras, establishing an audio bridge and/or slide-ware. Adobe Connect requires camera operation, audio setup and chat room monitoring to support live Q&A. Therefore, operational support during the instruction is recommended to allow the faculty to focus on the delivery of content and interaction with the students. Dedicated bandwidth and QOS requirements Video content delivery requires sufficient bandwidth to insure a positive user experience for the faculty and the remote student. All Polycom systems are supported by Penn State’s Telecommunications and Networking Services (TNS) organization. As such, TNS provides dedicated bandwidth and remotely monitors all Polycom sessions. In contrast, Adobe Connect does not run on a dedicated network therefore bandwidth availability is variable and could result in faculty competing with local resources/students for




bandwidth. To provide a consistent, high-quality learning environment, it is recommended to have dedicated bandwidth to support video delivery. System monitoring & support Given the cost and complexity of the equipment required to support blended learning, it is also recommended to provide local system monitoring and support. Both faculty and students need to have confidence that the equipment (cameras, audio, monitors, etc.) will function properly. For shared classrooms rooms that are frequently reconfigured, the likelihood of equipment breakage/malfunctioning is increased therefore, local support should be available to diagnose, troubleshoot and resolve equipment-related issues. Proper Instructional Design & Development Another key consideration for successful blended learning is to have the proper Instructional Design & Development for the hybrid courses. Transitioning a course from 100% online or face to face instruction to blended delivery requires effort from faculty and IDD to build the course in a way that leverages technology and presents the material most effectively. Engaging faculty early with IDD resources is an important aspect of building successful hybrid courses. Classroom availability Although it may appear to be rudimentary, classroom availability is currently considered a major constraint for blended learning. Many of the rooms used for blended learning are also used for face to face instruction. Proactive logistical planning and visibility into classroom availability will help align technology-equipped classrooms with blended learning instruction.




4. TECHNOLOGY SYNOPSIS

Polycom

(a) Product/Technical Capabilities This product is used for live, group-to-group videoconferencing or teaching (synchronous) with two-way audio and video. The system is capable of connecting many peripherals into the videoconference to enhance the presentation. Ex: document camera, computer, DVD/VHS player, etc. System capabilities do vary from campus to campus; however, with funding all campus systems could be upgraded to like/matched capabilities.

(b) Target Audience Using Polycom as a two way videoconferencing unit limits your audience to a location where they also have two way videoconferencing capabilities. Polycom brand does connect to other brands of videoconferencing equipment.

(c) Campus Deployments All Penn State Commonwealth Campuses and Extension Offices are currently equipped with some level of Polycom videoconferencing and most major corporations have video conferencing capability.

(d) Technical Support Penn State TNS offers full service maintenance on all Polycom equipment. Training is available within Penn State; however, there is a need for instructor assistance/training before course development occurs. There should be a dedicated person within the producing unit to set up, train and operate this equipment for distance classes. Comment: Polycom equipment can be used for multiple purposes. The College of Engineering currently uses this equipment to capture audio/video that is produced for delayed usage in distance classes. Students can watch the video either as live classes are presented, or on-demand video at a later time. In some cases, the video is produced separate from a live class and used as an on-demand video file.

There is also new software available that allows anyone with a static IP address and a high-speed connection to hold a PolyCom session (or attend a PolyCom session) right on their personal computer -- using the same Web cam and speaker/mic/headset that they can use for Adobe Connect. There are many ways to reach distance students. If the goal is to work with Commonwealth Campuses to draw students to their location, then interactive connections of some sort with faculty at University Park are essential and Polycom is the closest you can get to that “ being in the same room with the instructor experience”. If the goal is to get distance courses to




remotely located students at their home or work place then Adobe Connect, MediaSite Live or Elluminate will also work.

It is recommended to build courses that can be offered in various ways to allow the use of multiple technologies within a single course. This approach will allow Penn State to leverage its complete set of available technical resources within a given course.

Media Site Live

(a) Product/Technical Capabilities Media Site Live is a solution that supports a one-to-many method of distributing content. The technology can be used for lecture capture but is not considered a synchronous, group-to-group video solution. Although there are upfront licensing costs for the server components, there are no end user licenses required to access via the desktop.

In terms of product functionality:

The presenter utilizes the Mediasite Recorder to synchronize the audio with visual aids and instantly streams them both over the internet. The benefits include:

> Reach out to everyone at once> Improve communication across department, campus or geographic boundaries> Personally convey the significance of your message> Reduce travel, work interruption and downtime

Others view the presentation through the Mediasite Viewer using any standard web browser. They can watch at their convenience, either live or on-demand. And you can interact with them through polls and Q&A. The benefits include:

> Boost collaboration and team morale> Eliminate distractions to enhance retention> Reduce costs with less travel> Get competitive with just-in-time information to complete projects more quickly

The Mediasite server software provides the ability to manage a growing library of presentations. The benefits include:

> Secure confidential presentations for viewing by only authorized users> Organize and categorize webcasts in online catalogs to bring order to your presentation

archive> Index and search your saved presentations to easily find important information> Customize presentation content to make it accessible for all users (Section 508) and brand

the viewing experience with your logo, colors and message> Report on viewing activity to see who is watching what, when and for how long> Scale reliably to meet growing demand, confidently supporting hundreds to thousands of




simultaneous presentations and maximizing your enterprise infrastructure

(b) Target Audience Desktop/laptop users - home/office

(c) Campus Deployments Media & Technology Support Services has 6 MediaSite Live units – one is portable and five are installed in classrooms at University Park: 108 Wartik, 371 Willard, 112 Kern, Thomas 100 & Foster Auditorium in the Pattee Library. Technically, MediaSite Live can be installed in any of the 234 General Purpose Technology Classrooms at University Park campus. A small video camera mounted on a tripod is used to capture the image of the presenter. Connections for audio and VGA feeds can be made in the podium. One constraint is the short period between classes – it takes approximately 25 – 3o minutes to set-up the camera and MediaSite Live unit. Another constraint is the capturing process of the computer images uses jpegs, so video or animation embedded in a Powerpoint presentation cannot be sent. EMS has a MediaSite Live unit installed in 112 Walker, IST has one in the Cybertorium (113 IST) & Hershey Medical Center has eight units installed in their facilities.

(d) Technical Support Technical support is provided by Penn State Media & Technology Support Services and Sonic Foundry (vendor).

Adobe Connect

(a) Product/Technical Capabilities Adobe Connect is a Web-based desktop video conferencing system that works on individual users' personal computers. This Flash-based tool is cross-platform, supporting Windows, Macintosh, and Linux. Although no local client is required, there is a "Sharing Add-in" that must be installed for sharing applications and files through the Share pod.

Features of the system include the ability for all meeting participants to broadcast and receive both audio and video. Also included is the ability to display JPEG images, PowerPoint presentations, MP3 audio files, and Flash files, including FlashPaper, animations and videos. Live chat, polls, and emoticons supplement the live audio and video broadcast for communication and interaction. Note pods allow Presenters to display notes and text as well as allowing Attendees to interactively enter and edit text. The collaborative whiteboard can be used to display drawings as well as to provide a means for participants to interact.

(b) Target Audience Because of its ability to connect participants via the Internet, Adobe Connect allows for delivery of courses anywhere in the world at anytime. Essentially, this tool can reach any




desktop computer or conference room computer/projection system anywhere around the globe that has an internet connection. Because of the bandwidth required to receive audio, video, and graphic content, hardwired, high speed internet access is recommended as opposed to using wireless or dial-up connection services. Users need to be very comfortable with technology and need to know up front that they may be required to purchase a headset and Web cam.

While the reach of the audience is limitless, C&DE's goal is to serve Pennsylvania first, then the nation, then the world. With that being said, the committee recommends that large scale use of Adobe Connect be focused primarily within Pennsylvania first. Once scalable models are developed and implemented, further expansion of a "borderless classroom" can be explored.

(c) Campus Deployments Adobe Connect replaced Breeze when Macromedia and Adobe merged and has been in use at Penn State in a pilot phase during the past two years. Currently over 32,000 Adobe Connect meetings are held each month throughout the Penn State community. Adobe Connect is used by all campuses to deliver course lectures and materials; for faculty, staff, and students to hold meetings and share visuals; and as a social networking tool. Adobe Connect is available to all faculty, staff, and students free of charge. ITS continuously offers user support and training.

(d) Technical Support Technical support for Adobe Connect is provided through a collaborative partnership between Teaching and Learning with Technology (TLT) and Consulting and Support Services (CSS), two units of Penn State's ITS system. General support is available to users through the ITS Help Desk during normal business hours. In addition to the Help Desk, users may submit questions to [email protected] or to the forums at the Penn State Adobe Connect Online Community at http://meeting.psu.edu. The Online Community site also contains resources, documentation, and tutorials specific to the Penn State community.

Elluminate Live!

(a) Product/Technical Capabilities Elluminate Live runs effectively on both Mac and PC platforms and on multiple operating systems including Windows 2000, XP, Vista, and Mac OS 10.2 or higher. Elluminate Live can be used on minimal bandwidth (56 kb), but DSL or higher is recommended if presenters are using any media or video in the session. The system supports full duplex audio, and video can be delivered as B&W, low resolution color, or high resolution color. The quality of video is determined by the moderator and by the participants independently. Based on the users system Elluminate Live automatically adjusts to meet the bandwidth available and monitors each participants connection, advising the moderator (through graphic representation) if a participant is lagging in receiving media or the presentation. As this is a hosted solution the university is not responsible for any servers nor for maintaining the system. Upgrades to the server software is automatic and the World Campus has the ability to determine when they




want to migrate to a particular upgrade or revision. For a full description of technical capabilities please see http://www.elluminate.com/v8/

(b) Target Audience The current audience for Elluminate Live usage is World Campus instructors and students. Heaviest usage is by students working on group projects. The product can also be used for large audience/class presentations, but this is not the strength of the product as its real strength is in facilitating collaborative work teams, small group presentations, and one-on-one office hours for students at a distance.

(c) Campus Deployments Elluminate Live! is used by faculty and students participating in World Campus courses. There is no fee to the students or to the academic program for use.

(d) Technical Support Technical support of the product is provided by Elluminate Live! to the World Campus administrators of the product. The Outreach HelpDeak provides training on Elluminate Live! for World Campus faculty and provides assistance for students. All software updates occur automatically when initiated by the vendor and the World Campus has the ability to determine when they want to change over to the latest version.

5. OPPORTUNITIES TO ENRICH THE ADULT LEARNER ENVIRONMENT

(a) Broadcast Capabilities for CEUP The current existing video teleconferencing (VTC) hardware for Continuing Education at University Park (CE@UP) is an ad hoc, mobile, wireless VSX-7000 in 121G Outreach Building (OB). Also a second mobile video teleconferencing cart is available for meetings and training sessions in 119 and 121H OB. Currently the wireless system only works on the first floor of the Outreach building and covers rooms 119 and 121G&H OB and does provide Quality of Service (QOS) at wireless connection speeds.

Audio Conference Calls (http://css.its.psu.edu/callcenter/audconf.html) are available in all rooms and are scheduled through the Penn State Call Center Audio Reservations Scheduler (814-863-3410, fax 814-865-1100. Special arrangements are necessary for calls outside of the Call Center’s operating hours (http://css.its.psu.edu/callcenter/).

(b) Room Configuration & Supporting Equipment Video teleconferencing sites (VTC) can be configured as either static or mobile platforms. The advantage with stationary systems is that they are designed by systems integration specialists to provide optimal audio and video broadcast quality; flexible illumination design that considers natural as well as artificial lighting; and utilizing mounting surfaces for optimal viewing of the monitors. In addition, these systems are more reliable and durable as they are designed to be more isolated from human interaction. They are also inherently upgradable to




incorporate additional broadcasting options in the future through additional hardware. Stationary systems are generally more expensive to install however. Mobile platforms are more flexible to deploy if dedicated rooms for VTC are unavailable. These systems are generally less expensive to install compared to stationary platforms. Unfortunately, mobile systems are much more fragile, take longer to setup before classes and are often restricted from optimal broadcasting quality due to awkward seating arrangements and microphone placement, smaller viewing monitors, and ineffectual room lighting.

In addition to a VTC unit (i.e. VSX-7000, http://www.tns.its.psu.edu/policies/vidmaint.html), supporting equipment is available to expand the capabilities of the broadcasting system. A document camera is an excellent choice for displaying printed or handwritten materials and small objects. A combination of multimedia projectors, TV’s and flat screen monitors are necessary for viewing remote sites and may be also used to view local or data information depending upon the capabilities of the VTC system. Permanent desktop computers or hook ups for laptop computers may also be added for use with People+Content (a Polycom developed proprietary standard to send two video channels within a single H.323 or H.320 call) or H.239 enabled VTC systems. Stationary VTC systems may also be upgraded with broadcasting bridges to provide mixing capabilities and outputs to the Internet and other video resources (i.e. WPSU). Phone bridges may also be combined with VTC systems to accommodate remote sites without VTC capabilities.

(c) Classroom Availability Assuming that the Outreach Building at University Park is the primary location of interest for the installation of a new or upgraded video teleconferencing (VTC) site, there were a number of rooms that were discussed as possible candidates: 119, 120, 121G&H, 223A, 241, and 324. The choice for installation must consider: the physical size of the room, the floor plan mechanics (windows, doors, columns, etc.), ADA access, off-hour (outside of the M-F, 8-6pm time window) access to the room, ownership, and scheduling procedures. Some rooms, like 121G&H, are a better choice when considering room size, though may not be ideal when considering room mechanics. 223A might also be a good choice when considering room size, although access issues make it a less-than-ideal choice for a VTC classroom. 119 features the best room mechanics, public access off-hours, and good availability, although the size of the room demands careful consideration to the design of a VTC system.

(d) Instructor Training There are at least three different sources of pedagogical best practices for instructors unfamiliar with blended learning and/or video conferencing environments: their academic unit’s Instructional Designers (ID) or Instructional Technologists; the video teleconferencing (VTC) site’s technical contact; and the Educational Technology Services (ETS) white paper, “Faculty Guide to Teaching through Videoconferencing” (see Appendix F). When preparing the course, one possible starting place for instructors is to identify the typical user experience and compare that with the syllabus and course materials. This process will help to identify potential challenges to the student-centered learning outcomes of the course. Other blended learning-specific, pedagogical approaches are available from the sources listed above.




The three areas of technical training for instructors are: the room setup, connectivity issues, and available resources. Instructors are strongly suggested to show up 15 minutes in advance so that they may determine the proper functioning of the monitors, camera, audio equipment, remote control and any peripheral devices such as a document camera, SMART Board™, computer, and so on. Instructors are also encouraged to check the camera preset zoom settings to determine if they are appropriate for the upcoming session. The last part of the setup should include a review or drafting of guidelines for effective communication when broadcasting between more than two sites. These ground rules can be shared with the sites at the beginning of the session during roll call.

When the time comes to connect, there are some considerations that would need to have been determined before hand. The instructor (or staff support) would have needed to determine whether or not a video bridge would be necessary as they are employed in two situations: negotiation between Internet Protocol (IP, H.323) and Integrated Services Digital Network (ISDN, H.320) systems; or when more than two sites are to connect simultaneously. It is important to specify that there are telecom costs associated with ISDN connections whereas IP calls do not incur a charge. Calls between two IP sites may connect ad hoc via IP addresses or E.164 (five digit) aliases. Any technical support issues for Polycom sessions can be handled through the Telecommunication and Networking Services: Network Operations Center (TNS NOC, 814-865-4462). Video bridges (http://tns.its.psu.edu/Services/vidconf/videoBridge.html) can be scheduled for a single session through the Penn State Call Center (814-863-8906) or through an On-Demand service for re-occurring sessions through Informational Technology Services (ITS). Technical support calls during video bridge sessions can be made through TNS NOC (814-865-1036). Support calls with or without a video bridge will be handled through cell phone support through TNS NOC.

Adobe Connect… (awaiting Yvonne’s piece)

Elluminate Live! at Penn State does not need any training support since there is a technician present for every session.

(e) Operational Support Operational support would address marketing, materials and moderation of the blended learning courses. The programs and courses need proper marketing to identify the most suitable target markets, assess potential enrollments, provide adequate advertisement, and develop effective online resources for the students. Operational support would also oversee the methods of distribution of handouts, DVD’s, and other materials necessary for the courses. Instructional designers should also be available as resources in the development of strategies, goals, and course materials. Finally, operational support personnel could provide additional in-class support with remote site management, camera control, and switching between and/or control of peripheral equipment (document cameras, PC’s, etc.).




6. ADDITIONAL METHODS FOR VIDEO DISTRIBUTION(a) iTunes U Penn State University is well represented on Itunes U in a number of contexts. These include pod casts that serve as student/faculty resources and outreach marketing initiatives. A sample of the current Penn State Itunes U resources include:

“Public courses” IST 110, IST 402 The Smeal College of Business Faculty Lectures, Wall Street Bootcamp Management Development Programs and Service’s Faculty Biographies Schreyer Honors College – Welcome from the Dean College of Engineering – Sustainability, Biotechnology Pod casts Research Unplugged – pod casts highlighting current research at Penn State

Some important statistics and demographics related to podcasting and Itunes to support and expand this modality include: Itunes, the “parent site” to Itunes U, is the number 1 music retailer (surpassing Wal-Mart in April

2008) with 50 million customers. Since 2001 over 4 billion songs downloaded have been downloaded.

The 13-24 year old demographic is more deeply immersed in “Itechnologies” than before as these innovations become increasingly vital to the education process. (Taylor, 2008)

Itunes U provides an unprecedented level of flexibility, giving students 24/7 access to lectures and the ability to learn at their own pace. (Taylor, 2008)

The “Research Channel” is a University consortium dedicated to disseminate knowledge from schools and other sources to a global business audience – their market is the affluent and mobile 35-54 year old market.

“Podagogy” (Rosell – Aquilar, 2007) is the study of audio and video language learning resources, specifically for portable media players like the iPod.

Recommendations:

1. Identify additional forms of “podagogy” within Penn State University.

2. Review statistics (if available) on PSU podcasts (who is downloading, how are they finding them, how are they using them, etc.)

3. Explore podcasting ability/use with ANGEL.

4. Conduct focus group(s) among younger demographic market to identify emerging Itechnologies.




Penn State Video Streaming ServerIn addition to iTunes U, which downloads files directly to the user's computer, Penn State offers a centrally supported streaming video server. Rather than downloading files, the streaming server simply plays the files directly from the server, allowing instructors to include copyrighted materials in their instruction without violating copyright laws. Permissions can be set on a file-by-file basis to restrict access to video files. The streaming server is available to all faculty and staff to use for instructional purposes free of charge. As with iTunesU, a high speed Internet connection is required.

(b) DVD Another option for delivering courses, or parts of courses, is via lectures recorded on DVD. These lectures can be professionally produced using the Penn State Public Broadcasting studios, and can then be supplemented with print materials, online enhancements via ANGEL, and/or live instruction via local instructors at the campuses. This option allows for campus locations to take advantage of the expertise of faculty located at University Park. Granted, this is not as high-tech an option as the other technologies that we have reviewed, but this lower tech option has its benefits. Students need only a TV and a DVD player in order to watch the videos. There are no additional technical requirements needed, unless the course also includes ANGEL enhancements. Disadvantages of DVD-based learning include the lack of interaction between students and faculty and among students and the large price tag that comes along with in-studio video production.




7. APPENDIX A: COMMITTEE ROSTER

(Alphabetically)

Becky Beatty..........................Interim Director, CE@UP

Bill Bishop.............................Director of Audio Visual Services, Media and Technology Support

Yvonne Clark.........................Instructional Designer, ITS

Paul DeGategno.....................Director of Academic Affairs, Penn State Brandywine

Leslie Demmert......................Education Program Specialist, CE@UP

Annette Fetterolf....................Program Manager, Statewide Continuing Education

Erin Garthe.............................Program Planner, Health and Education Programs

Randy Ingbritsen....................Area Representative, Penn State Abington

Theodora Jankowski..............Professor, Penn State Wilkes-Barre

Dave Langton.........................Support Center Coordinator, Outreach Technology Services

Kent Matsueda.......................Instructional Designer, Continuing and Distance Education

David Norloff.........................Assistant Director, Strategic Opportunity Development, Continuing and Distance Education (committee chair)

John Park................................Assistant Professor, Management Development

Diana Ricotta.........................Assistant Director of Continuing Education, Penn State Dubois

Rick Shearer...........................Assistant Director of Instructional Design and Development

Wayne Smutz.........................Associate Vice President for Academic Outreach and Executive Director of Continuing and Distance Education (committee sponsor)

Deb Zimmerman....................Program Manger, Engineering, Continuing Education




8. Appendix B: Penn State Video Conference Systems per CampusCampus Building Room 7 Codec TypeDickinson School Of Law Advantica Building 143 Sony IPELA PCS-TL50Dickinson School Of Law Advantica Building 102 Sony IPELA PCS-TL50Dickinson School Of Law Advantica Building Sony 30-1 Sony IPELA PCS-TL30Dickinson School Of Law Advantica Building 236 Sony IPELA PCS-TL50Dickinson School Of Law Advantica Building 254 Sony PCS1/SCCPDickinson School Of Law Advantica Building 148 Sony PCS1/SCCPDickinson School Of Law Advantica Building 119 Sony IPELA PCS-TL50Dickinson School Of Law Advantica Building 250 Polycom VSX-7000Dickinson School Of Law Advantica Building 142 Sony PCS-G50Dickinson School Of Law Advantica Building 114 Sony PCS1/SCCPHershey Medical Center Hospital CG 623 Polycom VS-EXHershey Medical Center Hospital CG 624E Polycom VSX-7000Hershey Medical Center Hospital CG 628 Polycom VSX-7000Hershey Medical Center Hospital C4702 Polycom HDX 9002Hershey Medical Center Hospital Lecture RM D Polycom VS4000Hershey Medical Center Hospital CG620 POLYCOM VSX 3000Hershey Medical Center Hospital H7142 Polycom VSX 7000Hershey Medical Center Hospital CG624F Polycom VS-EXHershey Medical Center Hospital C6831 TANDBERG 7000Hershey Medical Center Hospital C5620 Polycom VSX-7000

Hershey Medical CenterAcademic Addition II (Biomedical Research Building)

6832 Tandberg

Hershey Medical Center East Addition HCAR 1103 Polycom HDX9002Hershey Medical Center Hershey Out-Patient Psych 9 Polycom VSX7000Hershey Medical Center Academic Support Building ASB 3401 TandbergHershey Medical Center Academic Support Building Facilities Conf TandburgHershey Medical Center Academic Support Building 2102 Polycom VS512Penn S Worthington-Scranton Dawson Building D10 Polycom VSX-7000Penn S Worthington-Scranton Dawson Building 105 Polycom ViaVideo IIPenn S Worthington-Scranton Dawson Building D7 Polycom PVX version 6.0Penn S Worthington-Scranton Classroom-Library Building 1st floor Conf Polycom VSX-7000Penn S Worthington-Scranton Student Study-Learning Center 29 Polycom VSX-7000

Penn State Abington Sutherland Building (Miss Abby A.) 320b PolyCom ViaVoice II

Penn State Abington Woodland Building 116 Polycom VS512Penn State Altoona Eiche Library 128 Polycom VSX-7000sPenn State Altoona Sheetz Family Health Center 102D Polycom VSX-7000Penn State Beaver General Classroom Building 0.25 Polycom VS-EXPenn State Beaver Study-Learning Center 16 Polycom VSX-7000sPenn State Berks Franco Building 157 Polycom VS4000Penn State Berks Thun Library 109 Polycom VSX-7000ePenn State Berks Thun Library 145 Polycom VSX-7000ePenn State Brandywine Main Building 212K PVXPenn State Brandywine Vairo Library 201E Polycom VSX-7000




Penn State Brandywine Vairo Library 128 Polycom Via VideoPenn State DuBois Smeal Building 46 Polycom VSX 7000Penn State Dubois DEF 202 Polycom VSX-7000Penn State Erie Reed Building 3 Polycom VS323Penn State Erie South Cottage 100 Polycom Via-Video

Penn State Erie Research And Economic Develpoment Center 236 Polycom VSX-7000e

Penn State Erie The Irvin Kochel Center 69 Polycom VS-FXPenn State Erie Knowledge Park Ben Franklin Polycom VS323Penn State Fayette Eberly Classroom Building 107 Polycom PVXPenn State Fayette Eberly Classroom Building 204 Polycom VSX-7000sPenn State Fayette Eberly Classroom Building RM 116 Polycom VSX-8000Penn State Fayette Eberly Classroom Building 101C Polycom PVXPenn State Fayette Biomedical Technology Center 218 Polycom VSX-7000ePenn State Great Valley Great Valley Grad Cntr 102 Polycom VS512Penn State Great Valley Great Valley Grad Cntr 228 Main Picturetel Concord 4500ZXPenn State Great Valley Safeguard Scientifics Building Musser Auditori Picturetel Concord 4500ZXPenn State Greater Allegheny Frable Building 119 Polycom VS-FXPenn State Greater Allegheny Frable Building 120 Polycom VSX-7000Penn State Harrisburg Olmsted Building W117C (CDC) Polycom VS323Penn State Harrisburg Olmsted Building E306 Polycom VS-FXPenn State Harrisburg Olmsted Building E308 Polycom VS-FXPenn State Harrisburg Susquehanna Building 113 Polycom VSX-7000sPenn State Hazleton Library 12 Polycom VS-FX

Penn State Hazleton Butler Teaching and Learning Resource Center 203J Polycom VSX-7000

Penn State Lehigh Valley Academic Building 120 Polycom VS4000Penn State Lehigh Valley Academic Building 112B Polycom VSX-7000s

Penn State Lehigh Valley Lehigh Valley Corporate Center 120L Polycom VS323

Penn State Mont Alto General Studies Bl 124F Polycom PVXPenn State Mont Alto General Studies Bl 308 Polycom VSX-7000ePenn State Mont Alto Conklin Hall 202 Polycom PVXPenn State Mont Alto Conklin Hall 212A Polycom PVXPenn State Mont Alto Conklin Hall 205 Polycom VSX-7000Penn State Mont Alto Conklin Hall 211 Polycom PVXPenn State Mont Alto Conklin Hall 201 Polycom PVXPenn State New Kensington Blissell Library (Elizabeth S.) 44 Polycom VSX-7000Penn State Schuylkill Ciletti Memorial Library 107 Picturetel S4000ZXPenn State Schuylkill Classroom Building C110 Polycom VS323Penn State Schuylkill Administration Building Polycom PVXPenn State Shenango Sharon Hall 307 Polycom PVXPenn State Shenango Mcdowell Mem. Hall 110 Polycom VS512Penn State Shenango Library 103 Polycom VS4000Penn State Wilkes-Barre Commons Building 208 Polycom VSX-7000sPenn State Wilkes-Barre Science Building 2 Polycom VS-EXPenn State York 0964-000 CEO Office Polycom PVXPenn State York Main Building DAA Conf. Rm Polycom PVXPenn State York Main Building 31B(Default Rm) Polycom VSX-7000




Penn State York Main Building MCB 24 Polycom PVXPenn State York Main Building FPM1 Via Video Polycom PVXPenn State York Main Building SCS15 Via Video Polycom PVXUniversity Park Old Main 404 Polycom VSX-7000sUniversity Park Old Main 111N Polycom VS-FXUniversity Park Shields 2 Polycom VSX-7000University Park Computer Building 141 Polycom VSX-8000University Park Willard 23 Polycom VSX-7000University Park Willard 371 Polycom VSX-8000

University Park Transportation Research Building 127 VSX8000

University Park Ford Building 208 SonyUniversity Park Business Building 210G Polycom 8000University Park James M. Elliott Building 519 Polycom VSX-7000sUniversity Park Life Science Building 401 Polycom VS-FXUniversity Park Life Science Building 100 Polycom VS4000

University Park Information Sciences And Technology (Ist) Building 110 Polycom VS4000

University Park Information Sciences And Technology (Ist) Building 101 Polycom VSX-7000s

University Park Bank Of America Career Service Building 239 Polycom VS323

University Park Bank Of America Career Service Building 241 Polycom VS512

University Park Armsby 7B PolyCom ViaVideo II

University Park Land And Water Research Building 113 Polycom VS512

University Park Buckhout Laboratory (William A.) 212 vsx7000

University Park Agricultural Administration Building 403 Polycom PVX

University Park Agricultural Administration Building 122 vsx7000

University Park Agricultural Administration Building 106 Polycom PVX

University Park Agricultural Administration Building 106E VSX 7400S

University Park Agricultural Administration Building 407 Polycom Viavideo

University Park Agricultural Administration Building 403 Polycom VSX-7000

University Park Agricultural Administration Building 401E Polycom 512MP

University Park Agricultural Science & Industries Building 110 Polycom VS4000

University Park Agricultural Science & Industries Building 118 Polycom VS512

University Park University Support Building 2 Conf. room 120 Polycom VSX-8000University Park University Support Building 2 119a Polycom VSX-7000University Park Beam Business Admin 218 SonyUniversity Park Beam Business Admin 333 PCS1/SCCPUniversity Park Beam Business Admin 327 Sony PCS1/SCCPUniversity Park Beam Business Admin 330 Sony PCS1/sccpUniversity Park Beam Business Admin 410 Polycom VS323




University Park Beam Business Admin 319 Sony G50

University Park Housing & Food Service Building 208 Polycom VSX-7000e

University Park Sackett Building 327 Polycom VSX-8000University Park Hammond Building 218 Polycom HDX-9002University Park Hammond Building 308 Polycom VSX-7000University Park Hammond Building 307 Polycom VSX-8000University Park Engineering Unit C 305 Polycom VSX-8000University Park Hallowell Building 210 Polycom VS-FXUniversity Park Special Services Building 222 Polycom VSX 7000SUniversity Park Special Services Building 203 Polycom VSX 7400sUniversity Park Wartik Laboratory 108 Polycom VS4000University Park Wartik Laboratory 519 Polycom VS-FXUniversity Park Kern Graduate Building 102 Polycom VS323University Park Steidle Building 202 Polycom VS323University Park Deike Building Various Polycom VS323University Park Burrowes Building 409 Polycom VSX-8000University Park Burrowes Building 207 Polycom VSX-8000University Park Chambers Building 236 Polycom VS-FXUniversity Park Rackley Building 203 Polycom VS323University Park Rackley Building 403 Polycom VSX-7000sUniversity Park Park Avenue Bldg 110 Polycom VS323

University Park Health & Human Development East 102 Polycom VS-EX

University Park Health & Human Development East 101 Polycom VSX-7000e

University Park Sparks Building Room 7 Polycom VSX-7000e

University ParkNoll Laboratory For Human Performance Research (A. Robert)

127 Polycom ViewStation FX

University Park Penn State Conference Center Hotel McKinnon Polycom VS 4000

University Park Penn State Conference Center Hotel Varies Polycom VS4000

University Park Materials Research Institute Building 186 Polycom VS-FX

University Park Technology Center 101B Polycom VS323University Park Technology Center 115H Polycom VSX-7000AUniversity Park Outreach Innovation Building 121G Polycom VSX 7000University Park Outreach Innovation Building 241 VSX 7000University Park Arl Building (Addition Only) Varies PolyCom ViewStation EXUniversity Park Calder Square II Suite 400 Polycom VS-FXUniversity Park Rider Building 315 Polycom VS-FXUniversity Park Rider Building 509 Polycom SP 128University Park Rider Building 210 Polycom Viewstation SP128University Park Rider Building 508 Polycom VSX-8000

Desktop systemNot People+Content or H.239 Capable




9. APPENDIX C: PENN STATE VIDEO CONFERENCE SYSTEMS PER TECHNOLOGY

Sony IPELA PCS-TL50 Sony IPELA PCS-TL30 Sony PCS1/SCCP Sony IPELA PCS-TL50 Sony PCS-G50

Dickinson (Rm 143) Dickinson (Rm Sony 30-1) Dickinson (Rm 254) Dickinson (Rm 236) Dickinson (Rm 142)

Dickinson (Rm 102) Dickinson (Rm 148) UP (Beam Business Admin - 319)

Dickinson (Rm 236) Dickinson (Rm 114)

Dickinson (Rm 119) UP (Beam Business Admin - 333)UP (Beam Business Admin - 327)UP (Beam Business Admin - 330)

Polycom VS323 POLYCOM VSX 3000 Polycom VS4000 Picturetel S4000ZX Polycom VSX-7000Erie (Knowledge Park - Ben Franklin)

Hershey (Hospital - CG620)

Hershey (Hospital - Lecture RM D) Schuylkill (Ciletti - 107) Dickinson (Rm 250)

Berks (Franco - 157) Hershey (Hospital - CG 624E)Lehigh Valley (Academic - 120) Hershey (Hospital - CG 628)

Shenango (Library - 103) Hershey (Hospital - H7142)UP (Life Science - 100) Hershey (Hospital - C5620)UP (IST - 110) Hershey (Out-Patient Psych - 9)

UP (Ag Science - 110) Altoona (Sheetz Fm Hlth Ctr - 102D)

UP (Wartik - 108) Brandywine (Vairo Library - 201E)UP (PS Conference Center Hotel - McKinnon) DuBois (Smeal Building - 46)

UP (PS Conference Center Hotel - Varies) DuBois (DEF - 202)

Greater Allegheny (Frable - 120)Hazleton (Butler Teaching & Learning - 203J)Mont Alto (Conklin Hall - 205)New Kensington (Blissell Library - 44)UP (Shields - 2)UP (Willard - 23)UP (Buckhout Lab - 212)UP (Ag Admin - 122)UP (Ag Admin - 403)UP (University Support 2 - Conf 119a)UP (Hammond - 308)UP (Outreach - 121G)UP (Outreach - 241)Worthington-Scranton (Dawson - D10)Worthington-Scranton (Classrm Lib - 1st Flr)Worthington-Scranton (Student Study - 29)York (Main Building - 31B)

Polycom VSX-7000a Polycom VSX-7000e Polycom VSX-7000s Polycom VSX 7400s Polycom VSX-8000




UP (Technology Center - 101B)

Berks (Thun Library - 109)

Altoona (Eiche Library - 128) UP (Ag Admin - 106E) Fayette (Eberly - 116)

Berks (Thun Library - 145)

Beaver (Study Learning Ctr - 16)

UP (Special Services - 203)

UP (Computer Building - 141)

Erie (Research & Econ Dev Ctr - 236) Fayette (Eberly - 204) UP (Willard - 371)

Fayette (Biomed - 218) Harrisburg (Susquehanna - 113)

UP (Transportation Research - 127)

Mont Alto (General Studies - 308)

Lehigh Valley (Academic - 112B)

UP (Business Building - 210G)

UP (Housing & Food Service - 208) UP (Old Main - 404) UP (University Support 2

- Conf 120)UP (Health & Human Dev East - 101)

UP (James M. Elliott - 519) UP (Sackett - 327)

UP (Sparks - 7) UP (IST - 101) UP (Hammond - 307)

UP (Special Services - 222)

UP (Engineering Unit C - 305)

UP (Rackley - 403) UP (Burrowes - 409)

Wilkes-Barre (Commons - 208) UP (Burrowes - 207)

UP (Rider Building - 508)

Polycom HDX 9002 Polycom VS-EX Polycom VS-FX Polycom ViewStation FX

PolyCom ViewStation EX

Hershey (Hospital - C4702)

Hershey (Hospital - CG 623)

Erie (Irvin Kochel Center - 69)

UP (Noll Laboratory - 127)

UP (Arl Building, addition only - Varies)

Hershey (East Add - HCAR 1103)

Hershey (Hospital - CG 624F)

Greater Allegheny (Frable - 119)

UP (Hammond - 218) Beaver (General Classroom - 0.25)

Harrisburg (Olmsted - E306)

UP (Health & Human Dev East - 102)

Harrisburg (Olmsted - E308)

Wilkes-Barre (Science - 2) Hazleton (Library - 12)

UP (Old Main - 111N)

UP (Life Science - 401)

UP (Hallowell - 210)

UP (Wartik - 519)

UP (Chambers - 236)

UP (Materials Research Institute - 186)UP (Calder Square II - Suite 400)UP (Rider Building - 315)




TANDBERG 7000 Tandberg

Hershey (Hospital - C6831) Hershey (Biomed - 6832)

Hershey (Academic Support - ASB 3401)

Hershey (Academic Support - Facilities Conf)

Desktop Systems

Polycom PVX Polycom PVX v. 6.0 Polycom Via Video Polycom ViaVideo II PolyCom ViaVoice IIBrandywine (Main Building - 212K)

Worthington-Scranton (Dawson - D7)

Brandywine (Vairo Library - 128) UP (Armsby - 7B) Abington (Sutherland -

320b)

Fayette (Eberly - 107) Erie (South Cottage - 100)

Worthington-Scranton (Dawson - 105)

Fayette (Eberly - 101C) UP (Ag Admin - 407)

Mont Alto (General Studies - 124F)Mont Alto (Conklin Hall - 202)Mont Alto (Conklin Hall - 212A)Mont Alto (Conklin Hall - 211)Mont Alto (Conklin Hall - 201)Schuylkill (Admin Building)Shenango (Sharon Hall - 307)UP (Ag Admin - 403)

UP (Ag Admin - 106)

York (0964-000 - CEO Office)York (Main Building - DAA Conf. Rm)York (Main Building - MCB 24)York (Main Building - FPM1 Via Video)York (Main Building - SCS15 Via Video)




10.APPENDIX D: CAMPUS (NON-UP) H.323 VIDEOCONFERENCE SYSTEMS

Polycom VS323 Polycom VS512 Picturetel Concord 4500ZX Polycom 512MP Polycom SP 128 Polycom

Viewstation SP128

Erie (Reed - 3) Hershey (Academic Support - 2102)

Great Valley (Grad Center - 228 Main)

UP (Ag Admin - 401E)



Harrisburg (Olmsted - W117C)

Abington (Woodland - 116)

Great Valley (Safeguard Scientifics - Musser)

Lehigh Valley (Corporate Center - 120L)

Great Valley (Grad Center - 102)

Schuylkill (Classroom Building - C110)

Shenango (McDowell Hall - 110)

UP (Bank of America Career - 239)

UP (Land & Water Research - 113)

UP (Beam Business Admin - 410)

UP (Bank of America Career - 241)

UP (Kern - 102) UP (Ag Science - 118)

UP (Steidle - 202)UP (Deike - Various)UP (Rackley - 203)UP (Park Ave - 110)UP (Technology Center - 101B)




11.APPENDIX E: VIDEO TECHNOLOGY COMPARISON CHART

Polycom Adobe Connect MediaSite Live Elluminate Live!Facilitator (Sender) ExperienceSynchronous 2-way audio Yes Yes No YesSynchronous 2-way video Yes Yes No YesPresent to individual(s) Yes Yes Yes YesPresent to group(s) Yes Yes Yes YesPresent to multiple locations simultaneously Yes Yes Yes Yes

Present to in-person and distance audience(s) (simultaneously)

Yes

Yes, but successful execution requires

practice and experience and the

room needs an adequate sound

system (speakers and mics)

Yes Yes

Present Synchronous videos/DVDs Yes, from DVD player

Not dependable, depends on

bandwidth and computer processor

Yes, if pre-recorded Yes, from computer

Share documents/PowerPoints/still photos

Yes, with doc cam or laptop Yes Yes Yes

Synchronous 1-way whiteboard Yes Yes Yes Yes

Synchronous 2-way whiteboard No Yes No Yes

Synchronous 1-way computer demo/simulation Yes Yes No Yes

Synchronous 2-way computer demo/simulation No Yes No Yes

Group chat/text message (IM) capability No Yes No Yes

Participant polling capability No Yes Yes YesRecord the session for later use Yes Yes Yes Yes

Participant (Receiver) Experience

Synchronous 2-way audio Yes


practice and experience

Yes, but limited in viewing size. Yes

Synchronous 2-way video Yes


practice and experience

No Yes

Present/Demo/speak to instructor Yes Yes No Yes

Present/demo/speak to classmates/other sites Yes Yes No Yes

Watch Synchronous videos/DVDs

Yes Not dependable, depends on

Yes Yes




bandwidth and computer processor

View documents/PowerPoints/still photos

Yes Yes Yes Yes

Draw on whiteboard or display own computer Yes Yes No Yes

Chat/text message (IM) No Yes Yes, one way in YesParticipate in polls No Yes Yes Yes

Facilitator (Sender) EquipmentPolycom camera Yes No No No

Desktop/Other camera YesYes (Optional if

instructor wants to use)

YesYes (Optional if

instructor wants to use)

Television monitor Yes

No, but computer projector is required if there is a face-to-face

audience with the presenter

No No

Desktop monitor Yes Yes No YesAudio (telephone) Optional Optional No OptionalMicrophones Optional Yes Yes YesDocument camera Optional No Optional NoSmartboard Optional No Optional NoClassroom Yes Optional Yes YesComputer with wired Internet connection and speakers

Optional Yes Optional Yes

Classroom sound system that works with the computer's sound out

Yes

Yes, necessary if there is a face-to-face

audience with the presenter and remote

participants are broadcasting audio

Optional

Yes, but Not recommended. There

are better technologies to use in

these situations.

Participant (Receiver) EquipmentPolycom camera Yes No No NoDesktop/Other camera Yes Optional No OptionalTelevision monitor Yes No No NoDesktop monitor Yes Yes Yes YesAudio (telephone) Optional Optional No Optional

Microphones Optional Optional NoOptional, but

recommended for participation.

Classroom Yes No No No

Computer with dependable Internet connection and speakers

Yes Yes Yes

Yes, High-speed recommended if session contains media (videos or

multimedia).

Participant (Receiver) LocationInternal Penn State Classroom Facility Reservation required Optional Reservation required Optional, but Not best

use of technology.External Need Polycom or Optional Optional Optional, but Not best




Classroom/Meeting Room Facility

other brand of videoconferencing equipment, bridge may be needed to

connect more than 2 sites

use of technology.

Desktop/Laptop on a Penn State network No (Yes, in future) Yes Yes Yes

Desktop/Laptop within a business or organization No (Yes, in future) Yes; fire wall

challenges

Yes; firewall challenges if Not set

correctly

Yes; fire wall challenges

Desktop/Laptop in an individual's home No (Yes, in future) Yes Yes Yes

Current Deployments

Frequency of use

200+ classrooms available at all

campuses and 67 extension offices

Currently in transition from Beta to

permanent location, approximately 32,000

meetings/month

Deployed at 16 locations (does this mean classrooms? How many at UP? How many other

campuses?)

World Campus - used everyday by

instructors and students

Required SupportSupported by Penn State Telecommunications and Networking Services (TNS)

Yes No -- supported by ITS/CSS No No, Hosted solution

supported by vendor.

Supported by Penn State Media & Technology Support Services and Vendor (Sonic Foundry)

No No Yes No

Dedicated Network (LAN/IP Backbone) Yes No No No

Presenter support needed (equipment, camera, etc.) Yes Yes None

Optional, If instructor needs support

Outreach Helpdesk provides training.

Licensing

Unlimited license Yes Yes Approximately $25,000 per site

3-Year Contract for 100 Concurrent

Seats. (As this is a 24/7 solution for DE we have never come close to using all 100

seats at the same time)

Required TrainingFacilitator (Sender) Medium High None MediumParticipant (Receiver) Low Medium Low Low

Technology Support/IT Professional

Vendor provides technical support to

Elluminate administrators.

C&DE Delivery Unit Staff (CE, WC, POD, etc.)

Outreach Helpdesk provides training for

instructors and assistance to

students.




Technology Issues/Concerns

Facilitator (Sender)

Need bridge service to connect various

models; should limit to three or fewer sites for best interaction; Video over the internet is No charge. Conversion video has a per hour

fee.

Needs reliable, high-speed, wired Internet

connections

Set up time, high speed internet

connection

Can be used on 56k dial up modem, but recommend at least DSL if use media in

session. Also, can be used effectively

without a camera. An audio headset is recommended to eliminate audio feedback during

session.

Participant (Receiver)

Requires participant to be in a Polycom

classroom, either on or off campus

Needs dependable Internet connection to

participate; wired, high-speed (Not dial-

up) to present

DSL or higher

Can be used on 56k dial up modem, but recommend at least DSL if use media in

session. Also, can be used effectively

without a camera and microphone, but it is recommended that

students have ability for two way audio

communications to participate effectively.

Technology Support/IT Professional

Sometimes connectivity issues or

equipment failure

May be firewall issues; may be issues

if participants are using dial-up modems

May be firewall issues, but Not if

configured correctly

If a student is participating from a

company location with a firewall the

Outreach Helpdesk will work with them and their IT folks to assure Elluminate

Live will work through a secure port.

C&DE Delivery Unit Staff (CE, WC, POD, etc.)

Requires advance scheduling (but can be done on 1 hour

Notice for emergency meetings)

May be firewall issues; may be issues

if participants are using dial-up modems

Requires advance scheduling; may want

IT

If a student is participating from a

company location with a firewall the

Outreach Helpdesk will work with them and their IT folks to assure Elluminate

Live will work through a secure port.

Overall Benefits

Facilitator (Sender)

Easy to use; free connectivity within the

university system; dedicated classrooms

available

Easy to use with practice

Easy to use, archival, can connect with

SkypeEasy to use

Participant (Receiver) Easy to use Easy to use

Easy to use, No software needed,

local record (PC only) for CD to play later

Automatic Java applet downloads when first

used or when new version released. No

action required by




user other than to allow the auto

download. Toll-free customer support

availableTechnology Support/IT Professional

Easy set-up and maintenance







12.APPENDIX F: FACULTY GUIDE TO TEACHING THROUGH VIDEOCONFERENCING

http://ets.tlt.psu.edu/whitepapers/Faculty_VC_Guide.pdf


http://ets.tlt.psu.edu/whitepapers/Faculty_VC_Guide.pdf



13.APPENDIX G: INITIAL CHARGE DOCUMENT

Charge to Blended Learning/Video Committee

March, 2008

Purpose/Goal of Committee

To determine how Continuing and Distance Education can become a significant provider of Blended Learning and Video based courses and programs across the Commonwealth and beyond.

Desired Committee Outcome

A set of recommendations that outlines how C&DE can launch and operate a functional capability for delivering high quality learning experiences through blended and video based courses and programs.

Background

C&DE has not been highly active in the blended learning/video programming arena. There are selected uses. The World Campus uses Illuminate Live somewhat. CE@UP has occasionally used Pictel and video-streaming. While Distance Education previously engaged in Teleconferencing through a broadcast mode, once the World Campus moved into the web arena, essentially most video based and blended approaches halted.

This is not to say there isn’t a market for blended and video based programming. Some data suggests that perhaps only 20% of the overall online market wantß online exclusively. There is also data that suggests that there are as many learners participating through video as through online learning at this time. Even at Penn State, the College of Engineering has effectively used video for a long time.

All of this suggests that Penn State and C&DE may be under-utilizing these alternative delivery mechanisms. Should not C&DE be in a position to take advantage of all delivery media, using each as appropriate and for audiences as they need it? That’s the challenge. The Committee’s task is to help Penn State C&DE do that.




Issues to Address

Principles

--What principles should guide the establishment and subsequent implementation of a blended/learning and video capability?

Learning

--What’s necessary to ensure that C&DE provides high quality learning experiences through blended and video based programming rather than simply providing access?

Equipment

--What systems (Adobe Connect, Pictel, Illuminate????) should be utilized to give C&DE the capability of delivering high quality blended and video based courses and programs?

--What specific equipment must be purchased to make this capability a reality?

--What are the pros and cons of the various video based technologies available? What’s the best for Penn State C&DE?

Capacity

--What volume of activity (numbers of classes offered at once? number of students the system can handle?) should we develop the capability for?

Staffing

--One position has already been created that will provide support for the service and be located in the OB building. (See attached job description). Is additional support needed?

--What kind of support services are necessary at the campuses to make this capability functional across Penn State?

Launch Timeframe

--I want to launch the first courses delivered through this capability in the Fall, 2008 semester. Is that possible? Is that reasonable?




Budget

--What budget is required to launch the service?

--What budget is required on an annual basis?

Existing Resources

--Tentative plans are to locate the equipment in Room 119 OB in order to have dedicated space to maximize use of the capability

--$100,000 is available during the current fiscal to purchase new equipment

Constraints

Other Considerations

--How can C&DE and WPSU most effectively use this capability together?

Other Issues

Please identify them

Timeline

--The Committee should submit a report and set of recommendations no later than May 15, 2008.


executive summary - pennsylvania state university committee... · web view2005/02/08 · blended...

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