Advanced Performance and Trending Dashboards

ReliaTel 4.0 delivers expanded management intelligence that significantly increases operational efficiency, directly benefitting

both the management staff and the voice and network teams of Enterprises and Managed Service Providers (MSPs).

ReliaTel 4.0 Capabilities Include:

New ReliaTel version 4.0 is specifically designed to deliver intelligent information in a manner that significantly streamlines the

workflow of how technical teams anticipate, diagnose, and resolve service-impacting issues. When operations staff can

reduce the number of screens, clicks, and sources they must use to find, diagnose, and accurately resolve issues, the results

are tangible increases in operational efficiency that directly lower support costs, improve voice and network service levels, and

boost the overall ROI of converged communications investments.

+Advanced Performance and Trending Dashboards

+Enhanced Fault Management Alarm Portal

+Alarm Blacklisting Capability

+Prioritized Traceroute

+AccessPlus Extended Remote Access

+Agentless Windows Server Management

ReliaTel dashboards provide graphical views of devices,

network segments, or specific client environments through

“heat maps”, severity charts and trend lines. MSPs can

segment performance views by client, and provide each

client a custom dashboard specific to just their environment.

ReliaTel d

trend views that can be customized based on user roles and

business objectives. Further, dashboard users have complete

alarm management capabilities directly within the dashboard

portal to immediately view, diagnose, and resolve issues.

ashboards provide both real-time and aggregated

Expanded Management Intelligence to Increase VoIP and UC Operational Efficiency

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New ReliaTel 4.0 Advanced Dashboards deliver deep visibility into operations performance, providing a singular, unified view of

real-time metrics that can affect a particular device or logical group of assets. The dashboards enable IT management to

visualize key performance indicators and metrics as they occur. Support teams use the dashboards to speed response times

and expedite diagnostics and resolution of issues that affect voice and network quality, performance, and service levels.

ReliaTel 4.0 Performance Dashboards Include:

+Pre-defined out-of-the-box dashboard views of both alarm status and key performance metrics for all managed assets

+User options to utilize pre-defined layouts, or create customized views of available metrics

+Administrator options to define default dashboard layouts for specific end-users

+Pre-defined “best practices” metrics provided by device class, with options to enable/disable metrics for data collection

+Thresholds for metrics designated at a class level, with the option to override thresholds at the device level

+Wide variety of metrics, including CPU, disk, memory, bandwidth, network utilization, ping response, and more

ReliaTel Version 4.0.0Version 4.0.0

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Optimized Fault Management Alarm Portal

Alarm Blacklisting Facility

ReliaTel 4.0 provides a new optimized Fault Management Alarm Portal to significantly streamline the workflow of operational

teams responsible for diagnosing and resolving faults before they impact service levels. All alarm handling activities are

integrated into the portal, including extensive alarm filtering, in-line alarm edit capabilities, and instant “right-click” access to

interactive diagnostic actions specific to the type of alarm and device involved. Through the new Alarm Portal, navigation is

streamlined by eliminating the need to use multiple separate panes, which increases the productivity and efficiency of

operational teams. The new Alarm Portal includes:

+Right-click access to all alarm diagnostic actions, alarm history, and alarm details

+In-line alarm editing capabilities to quickly access, edit, acknowledge, and clear alarms

+Paginated alarms list for increased performance when managing large volumes of alarms

+Enhanced performance handling for multi-select and mass changes to alarms

+Additional filter capabilities to perform more complex alarm selection criteria

The ReliaTel 4.0 Alarm Blacklisting Facility enables users to create dynamic customized rules that suppress alarms based on

user-defined conditions and unique events that are considered unimportant when managing faults within the environments.

Operations teams are often burdened by large quantities of alarms that do not

represent priority issues, and do not require immediate attention. This alarm

“noise” clutters screens, and slows the process of addressing critical issues that

need attention. Through ReliaTel Alarm Blacklisting, much of the unnecessary

“noise” of non-critical alarms can be eliminated by limiting the active alarms view

to just the relevant alerts. As a result, operations teams can focus on the

important alarms and issues facing the organization.

Users with “operate” permissions within ReliaTel can create Blacklist rules based

on any event. Future occurrences of that event which match the rule conditions

will not produce alarms. Alarm Black List capabilities include:

+Instant access to Alarm Blacklist rules from the new Fault Management Alarm Portal

+Rule creation using regular expressions

+Audit trail of events that were disabled due to Alarm Blacklist rules

+Segregated view of blacklisted alarms that identifies which rules(s) triggered the blacklist event

+Blacklist management view identifying the user initiating the Blacklist rule and the number of hits to the rule

The ReliaTel 4.0 Alarm Portal provides

all relevant fault management

information in a single view, enabling

voice and network operations teams to

work more efficiently and productively.

As a result, ReliaTel directly benefits

Enterprises by reducing the overhead

costs of supporting their converged

voice network, increasing user

adoption, improving business

processes, and increasing the overall

voice service levels that impact both

internal and external customers.

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ReliaTel Version 4.0.0Version 4.0.0

Prioritized Traceroute

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AccessPlus Extended Remote Access

The ReliaTel 4.0 Prioritized Traceroute facility enables operations teams to quickly pinpoint the specific network segment where

issues are occurring, for both network infrastructure issues as well as VoIP call quality issues. Through Prioritized Traceroute,

users can instantly launch an on-demand traceroute session to any managed device or IP address to immediately troubleshoot

any type of IP route. Using ReliaTel Traceroute cuts down diagnostic time, helps expedite problem resolution, and aids in

identifying the origin of issues in the IP network and the call transport infrastructure which need to be addressed.

In VoIP and UC environments, ReliaTel Traceroute enables support teams to trace the network path that calls have traveled,

and view detailed metrics and trending on a per session and per network segment basis to diagnose where call quality

degradation or performance degradation originated.

ReliaTel Traceroute results are delivered as live views, trend views for per session results, and per hop views for trace

analysis. The ReliaTel Traceroute facility allows priority tagging of traceroute sessions, and enables users to schedule

traceroutes to remote destinations. ReliaTel Prioritized Traceroutes include:

+Instant access to launch an on-demand traceroute session to any entity or IP address from a ReliaTel DAP

+Ability to schedule traceroute sessions to multiple remote entities or IP addresses

+Options to define traceroutes for ICMP or UDP with priority values for TOS/Diffserv

ReliaTel prioritized traceroute can be used

to baseline the unmanaged carrier routes

of SIP trunks for voice RTP sessions by

scheduling traceroutes to remote sites

based on setting unique packet priorities

for UDP sessions.

The ReliaTel 4.0 AccessPlus capability delivers a secured and standardized method to remotely access ReliaTel-managed

devices throughout both the Enterprise ecosystem, as well as the remote client environments of Managed Service Providers.

AccessPlus enables technicians to proxy access to both terminal and GUI based consoles of ReliaTel-managed devices, and

interact with those device consoles through the users preferred method.

AccessPlus speeds diagnostics and problem resolution, and is particularly beneficial for Managed Service Providers that need

access to clients' managed devices to resolve issues within SLA windows. Through AccessPlus, MSPs can significantly lower

operational costs by eliminating expensive and time consuming travel to client sites to resolve problems.

ReliaTel AccessPlus Provides:

+Remote access to devices using SSH, Telnet,

Windows Remote Desktop and VNC

+Ability to route access via remote DAPs for

secured remote access to devices

+Tunneled sessions allow users to utilize local

clients to establish access

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ReliaTel

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ReliaTel Key Business Benefits

About Tone Software Corporation

TONE SOFTWARE is a global provider of network monitoring and management solutions for converged telecommunications

and IT infrastructures. TONE's ReliaTel solution provides Enterprises, Managed Service Providers, VARs and Integrators with a

unified approach for managing and monitoring their entire ecosystem of converged communications and IT technologies,

supporting the industry's leading devices, networks and environments from multiple vendors on multiple platforms.

Based in Anaheim, California, TONE SOFTWARE is a privately held corporation, fully dedicated to delivering quality solutions

that serve its clients’ needs. For over 35 years, TONE has leveraged this client-responsive business model to build a solid

reputation for delivering premier software solutions, exceptional technology expertise, and unparalleled service and support.

Follow Tone:

ReliaTel is a registered trademark of TONE SOFTWARE CORPORATION. All other brand or product names mentioned

are registered or trademarked by their respective holders. Ó .Copyright 2012 TONE SOFTWARE CORPORATION

Version 4.0.0Version 4.0.0

Agentless Windows Server Management

ReliaTel 4.0 provides Windows server monitoring and management through an agentless design utilizing the standard WMI

interface. The agentless management approach provides significant benefits for both Enterprises and Managed Service

Providers by reducing the maintenance required to deploy and maintain Windows agents across all managed servers, and

eliminating the potential warranty concerns of deploying third party agents on Windows servers.

ReliaTel Windows server management provides real-time monitoring of both faults and performance metrics, including device

status, CPU utilization, memory usage, network I/O, disk space, and processes running.

Business Enabling Technology to Ensure Convergence Success and ROI:

nManages Broader, Deeper Range of Convergence Technologies and Service Factors

nIncreases VoIP and Convergence Service Levels, Quality, Availability, and Reliability

nManages all TDM, VoIP, UC and IP Telephony Platforms, plus IT Networks

nSupports Advanced Converged Communications: Collaboration, Workforce Mobility, etc.

Maximizes Total Cost of Ownership while Driving Strategic Business Objectives:

nProvides Unified Solution Across the Environment, Eliminating Multiple Proprietary Tools

nReduces NOC Overhead and Operational Costs, Lowers VoIP and UC Support Costs

n“Vendor-smart” Technology Extends and Augments Staff Expertise and Workflow

nIntegrates with Existing OSS Tools, Ticketing, Network Management Systems

nProvides In-Depth Alarm, Performance, and SLA Service Reports for Remediation and Planning

nAssures Converged Communications Investments meet the needs of both users and the business

Ensures IP Voice Quality, Network Performance, and Communications Service Levels:

nIncreases Real-Time Operational Visibility

nManages Faults, Events, Metrics, SLAs, Quality, QoE

nKnowledge Base Educates: Expands Staff Expertise and Ability to Support VoIP Network

nSpeeds Diagnostics, Mean Time to Repair, Increases Accuracy of Resolutions

nAutomates Maintenance and Recovery Processes, Improves Support Productivity

nProvides Key Quality, Performance, Capacity, CDR, Traffic Analytics, Alarming, and Reporting