expertise center user guide for d-link channel partner user v2.4

8/8/2019 Expertise Center User Guide for D-Link Channel Partner User v2.4

1/22

CCeerrttiiffiiccaattiioonn

PPrrooggrraamm

EExxppeerrttiissee CCeenntteerr

for Channel Partner

User Guidev2.4


2/22

Doc Version 2.4 July 2010

CertificationProgram:ExpertiseCenterUser

GuideforChannelPartner

- 2 -

General InformationD-Link Expertise Center is now ready to invite partners to participate in its Certification

Program and use its material and training tools.

This document provides an overview of DCS/DCP application and a step-by-step guide to help

user through the entire process of registering to completing the examination.

D-Link Certification Program Expertise Center

The D-Link Expertise Center is an on-line system that makes up the key component of the D-

Link Certification Program. Those who wish to participate are required to register before they

can access any of the programs valuable resources and/or apply for a test.

D-Link Channel Partner Portal and Expertise Center

D-Link Channel Partner Portalis created with the objective to provide an effective

communication framework between Partner and D-Link to serve as the partner portal within

each region. This portal also provides a complete education platform for D-Link Certification

Program Expertise Center.

Channel Partner in Expertise Center

Partners who wish to access the Expertise Center must first be registered as a member at D-

Link Channel Partner Portal.

For more information about partner registration and access to Expertise Center, please

contact D-Link Account Sales. Information on D-Link Certification Program will be described in

the following pages. If you have questions or suggestions about the Certification Program

Expertise Center, please feel free to contact us at [email protected].


3/22




- 3 -

Application Flow in Brief

Login to Partner

Portal and access

Expertise Center

Exam application

approved

Attend DCS

written test

Register to

become a user of

D-Link Partner in

local Partner

DCP Lab Test

application

DCP Lab Test

schedule

arrangement

Attend DCP

Lab Test

Apply for DCS

written test

DCS written test

scheduling

DCP written test

application

Exam application

approved

Attend DCP

written test

DCP written test

scheduling


4/22




- 4 -

What do you want to know?

The following are some commonly asked questions regarding DCS/DCP examination.

Q. How do I begin?A. Begin by first registering with D-Link Channel Partner Portal to become a user.

Q. Where can I find the way to Expertise Center?A. Look for an embedded link or section entitled D-Link Certification Program. If you have any

difficulty finding the way to Expertise Center, please contact the D-Link Account Sales for

assistance.

Q. How do I apply for DCS examinations?A. In the menu bar, select the section Certification Program' and follow its instruction to complete

the process for examination application.

Q. Where can I obtain the DCS reading material?A. In the menu bar, select the section Knowledge Base to download the respective DCS materials

for reference.

Q. How soon can I schedule to take an examination?A. You can schedule to take your examination any time after 24 hours from the time of application.

Q. Can I reschedule my examination?A. Yes, you can. Please go to the section Certification Program to select the link to your original

scheduled examination and at the Examination Time, change the time accordingly and click the

Submit button.

Q. What if I want to cancel a scheduled examination?A.

You can cancel a scheduled examination, but the same examination will only be available for re-application after THREE days.

Q. Can I close my browser during the examination? What if my Internet connection goesdown?

A. DO NOT close your browser while your examination is in progress or when it has exceeded thescheduled time slot. In case of Internet connection failure, if you are still taking the examination

within the scheduled time slot, please reconnect to the Internet and continue your examination

by refreshing your browser, otherwise, the examination session will be closed.


5/22




- 5 -

Q. Will I be able to finish my examination if I started it nearly at the end of the scheduledtime?

A. Yes, but you MUST NOT close your browser or disconnect from Expertise Center.

Q. How do I know my examination result?A. Your examination result will be analyzed and shown after the question sheet has been

submitted.

Q. Where can I find my profile?A. The user profile is maintained at each D-Link Channel Partner Portal. No user profile is

maintained at the Expertise Center.

Q.What is DTID? How can I get one of it?A. DTID stands for D-Link Test Identification which is a unique ID for the person who has passed

any of the DCS examination.

Q. Can I directly login to Expertise Center?A. No, users who are partners must login to Expertise Center through the D-Link Channel Partner

Portal.

Q. What is the examination rules and regulation?A. The rules and regulations are as follows:

Condition Rules & Regulations

Reschedule anexamination

Complete this action 24 hours before the scheduled date. Nolimit to number of times

Cancel anexamination

Complete this action 24 hours before the scheduled date, andre-application available after three days

Absent for anexamination

Same examination module for re-application only available afterseven days

Failed an

examination

Same examination module for re-application only available after

three days

If you wish to find out more details regarding the examination application, please

refer to the following description in this document.


6/22




- 6 -

Examination Application Step by Step

PreparationBefore applying for the DCS/DCP examinations, you must first be registered in the D-Link

Channel Partner Portal as a partner.

As a partner, you will see an embedded link Expertise Center which will guide you to the

D-Link Certification Program web site. Please contact D-Link Account Sales should you be

unable to find the related information.

The following screen capture is an example of D-Link Internationals Channel Partner

Portal showing where to find the Expertise Center after successful login. Please note that

the Partner Portal interface may differ for different regions.

Channel Partner Portal


7/22




- 7 -

How to Apply for an ExaminationThe application process for the online written examination is the same for DCS and DCP.

Application for DCP Lab Test however is slightly different.

If you are already a registered partner, please follow the following steps for examination

application.

DCS/DCP Online Written Test

1.Access Expertise Center from your D-Link Channel Partner Portaland you willautomatically be redirected to the Expertise Center.

NOTE: The Expertise Center is a real time online program for D-Link certification

examinations. This expertise system provides the necessary information to help you

through the examination.

You will find some of the following information at the information corner of the

Expertise Center home page:

User Name Registered location time** DST check box**

** Location Time and DST check box are based on the user profile. The DST check box will ONLY affect the Location Time

shown in the front page. Please note that the usage for this clock is ONLY to call users attention to the examination time.


8/22




- 8 -

2.Select Certification Program from the menu bar after successful login and you will seea list of all the available examinations for your selection.

3.Click on the Apply link to see details of the examination application.

The following information will be displayed.

4.Click the Submit button to proceed.


9/22




- 9 -


5.Once you have decided to go ahead with the registration for the examination, pleasecomplete the application by clicking the Submit button.

6.The examination application process is now completed and the system will do an auto-approve for the first two applications and guide you to the Examination Scheduling

page.


10/22




10 -


7.Select from the date and time you wish to take your written test and click the Submitbutton.

NOTE: The online examination is based on worldwide GMT time setting only. You will

therefore need to select the Daylight Saving Time check box if your selected

examination date is in the DST duration.


11/22




11 -

The following acknowledgement will be displayed.

8.Click on the OK button to exit.The following information will be displayed.

9.The Action/Status for the written test applied will now indicate Scheduled.

Description of Action/Status:

Apply: Examination is available for user to apply Wait for Approval: Examination application is still pending approval Processing: Examination application is in process and wait for scheduling Scheduled: Examination is ready to be taken as scheduled


12/22




12 -

NOTE: Remark in RED appended to the examination subject as shown below indicates

the latest status of an action taken that relates to the examination applied, such as a

cancellation, failure or other activities.

This means if a specific examination has been completed successfully, the entry will not

be shown at this page within the certified valid duration. For more information on

certified valid duration, please refer to the section Certificates in this document.

DCP Lab Test

The DCP Lab Test is only available when you have passed the DCP written test for the

same examination module.

1.Click on the Apply link for the DCP Lab Test application.

The following will be displayed.

2.Click the Submit button to proceed.


13/22




13 -

The following page with detailed description of the examination will be displayed.

3.Complete the application by clicking the Submit button.

NOTE: The schedule for DCP Lab Test will be arranged by D-Link which will be based on

the amount of people who have requested for DCP Lab Test in one examination subject.

How to Schedule an Examination with Processing Action/StatusFor the first two examination applications, you will automatically be directed to the

Examination Schedule page after your application. For the third examination application,

you will only be allowed to do the examination scheduling after your application has been

approved.

1.Go to the Certification Program page and click the Processing link next to theexamination name.

You will be directed to the Examination Information page where you will then be able

to specify the schedule by selecting the Examination Time, Date and Hour.

NOTE: The online examination is based on worldwide GMT time setting only. You will

therefore need to select the Daylight Saving Time check box if your selected

examination date is in the DST duration.


14/22




14 -

2.Click the Submit button to complete the examination scheduling.

How to Cancel an ExaminationIf you wish to cancel a scheduled examination, you can do so by following the steps

stated below.

NOTE: Cancellation must be completed within 24 hours before the examination

scheduled time. Once the examination has been cancelled, the same examination will

onlybe available for re-application after three days.

1. Select Certification Program in the menu bar and click on the Scheduled link toaccess the examination details.


15/22




15 -

2. At the Examination Time, click on the Cancel button and confirm your wish to cancelthe scheduled examination.

NOTE: Once the examination has been cancelled, the examination status will be

changed and extended information will be remarked in RED to notify you of next

application available date.


16/22




16 -

How to Reschedule an ExaminationIn order to reschedule an examination, you must complete the followingprocess

within 24 hours before the scheduled examination.

1.Select Certification Program in the menu bar and click on the Scheduled link toaccess the examination details.

2.Change the Date and Time accordingly and click the Update Examination Time buttonto complete the reschedule process.

Examination Absented

If you absent yourself from a scheduled examination, the score will be marked as Failed,

and the same examination will be available for re-application again after seven

days.

Examination FailureIf an examination is failed because of the score falling below average, the same


17/22




17 -

examination will be available for re-application after three days.


18/22




18 -

How to Attend an ExaminationAccess to Expertise Center before the scheduled time and be ready to begin the online

written test.

Each time slot is two hours, and you should begin your scheduled examination within this

two-hour time slot. This means you can login to take the examination any time within the

time slot.

For example:

The scheduled time slot is a. You login and start the examination at nearly the end of

scheduled time (b). The examination duration remains 90 mins (b+c), but you MUST not

log off or close the browser after the scheduled time has been exceeded (c).

DCS/DCP Online Written Test

Follow the steps below to take the examination.

1. Select Certification Program in the menu bar and click on the Scheduled link toaccess the examination details.

2. The following screen will be displayed.

1700 1800 1900 2000

b

a

c

Time Line


19/22




19 -

3. Once ready, click the Start button to begin your examination.4. The DCS/DCP online written test provides an easy-to-use interface for taking the

examination.

You should however take note of several points in the demo page below.

a. There are TWO questions in each pageb. There is NO backward option during the examination, so please check your

answer carefully

c. The User Name and Time Reminder is at the upper right corner and theExamination Name and questionnaire are in the middle as shown below

5. You can also leave your comment in the feedback box appended to the question, butplease note that time taken for giving the feedback will be counted in the

examination total time.

Lastname, Firstname


20/22




20 -

6. Once you have finished answering all the questions, click the Submit button to hand-in the answer sheet and you will have the examination results immediately shown on

the web page.


21/22




21 -

DCP Lab Test

You must finish the DCP written test in order to apply for DCP Lab Test.

The DCP Lab Test will be held at designated location by D-Link, and this is based onavailability of D-Link Lab. For more information, please contact D-Link Account Sales.

Receiving the TranscriptAfter completing the On-line Written examination, you will receive a notification with a

transcript summary of your score for individual topic category. You will also be able to

view and print your transcript from the Examination History at Expertise Center.

NOTE: The examination result is based on the understanding of product integrity,

therefore if three or more categories have the result of 0%, the examination will show a

Fail, and the score will NOT be displayed.


22/22




22 -

Certificates

DCS/DCP Certificates

Once you have successfully passed the certification examinations and are qualified for

DCS or DCP, a printed certificate will be authorized by D-Link to be sent to you. This

process will take approximately three months.

D-Link Test Identification (DTID)D-Link Test ID is a unique ID for the one who has passed the examination at DCS or DCP

level. This ID may also be used as a basis for certificate tracking.

Valid DurationCertification for DCS/DCP is valid for a period of 2 years to ensure the certification holder

is kept up to date with current trends in networking technology.

Recertification is required upon the expiry of certification validity. If no new version is

available for recertification after the expiry of certification validity, automatic validity

extension will be granted for another 1 year. However, once the new version is released,

registration for recertification will be available.

Missing or Reprint

In the event any of your certificates is lost or requires reprinting, please send email to

D-Link Account Sales and explain the situation in details. D-Link will then take further

action based on the email.

D-Link, D-Link logo, D-Link sub brand logos, D-Link certification logos, and D-Link product trademarks are trademarks or

registered trademarks of D-Link Corporation and its subsidiaries. All other trademarks are trademarks of their respective

manufacturers and owners. Copyright 2009 D-Link Corporation. All Rights Reserved.

expertise center user guide for d-link channel partner user v2.4

Documents