experts in connecting clients with the right technology ...infrastructure as a service, virtual...
TRANSCRIPT
www.aticti.com
Experts in connecting clients with the right technology solutions
2www.aticti.com
Page 3Our Values
Page 5About ATI
Page 6Meet our team
Page 8Services & Solutions
Page 9Why ATI?
Page 10UCaaS & VoIP
Page 12Cloud & Network Services
Page 14Where You Work
Page 15Market Trends
Page 16ATI Cloud Connection
Page 17Maintenance & Support
ATI Footprint
Page 18National Georedundancy
Page 19Moving? We Can Help
Company & Team
Services & Solutions
Business Trends
ATI Support
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OUR VALUESOur Values reflect who we are & what we've stood for as a company since 1983, providing & recommending the best technology solutions to our clients
Total Customer CareWe develop relationships that make a positive difference in our customers' organizations.
QualityWe provide outstanding products & unsurpassed service that together, deliver premium value.
Integrity & AccountabilityWe uphold the highest standards of integrity in all of our actions & are accountable for delivering on our commitments.
TeamworkWe work together to meet the requirements of our customers.
Respect for PeopleWe value our people, assist in their development, and reward their performance.
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At ATI, we’ve built a
reputation on delivering
the best cloud solutions
& onsite VoIP services — no matter your
industry, existing infrastructure or budget,
we’ll find the right fit for your voice,
cloud, network, & software needs.
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A B O U T AT I
O ur 30+ year tenure in the industry has allowed us to vet all the major providers, and learn their
strengths and weaknesses, so you don't have to.
Founded in 1983, ATI is your one stop shop for all your telecom, cloud, and software needs. From 10 to 10,000 employees our customer base includes private, not-for-profit, government, municipalities, and Fortune 500 businesses with over 5,000 customers nationwide. ATI has partnered with the top service providers to operate as your single point of contact for all your businesses communications products and cloud solutions. Making sure our suite of product offerings will always stay at the forefront of the current industry technology. We provide cradle to grave support for our clients through scalable platforms with streamlined migration paths thus delivering total investment protection for the life of your onsite or cloud solution.
Your continued relationship with us goes beyond our initial sale, as we are certified to not only install, but support our main product offerings throughout their lifetime. Our products include: IP Business Phone Systems, Contact Centers, Collaboration & Conferencing, Network Cabling, as well as Data Switches & Servers. ATI installs & supports the Gartner Magic Quadrant Mitel MiVoice 250 & Mitel Connect; we then compliment these with a full network IP infrastructure including: Cabling, PoE’s, Firewalls, and Servers including Virtualization.
Our Solutions Include: Unified Communications, Cloud, & Software as a Service. We recommend the leading geographically redundant data center solutions for hosted servers, switches, phones, data backup, disaster recovery, business class internet, SD-WAN, Skype for Business, Office 365, and Hosted Exchange.
We’re experts in connecting clients with technological solutions that simplify business critical apps and increase communication.
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M E E T O U R T EA M
Account RelationshipsSales & Management Team
A single dedicated point of contact for pre-sales, installation, and years after of support. You'll be paired with one of our tenured account managers with an average of 20+ years with ATI. Our customers have trusted us with each technological transition, from TDM to VoIP, and now Cloud, and to whatever lies ahead.
Project ManagementCommunication Experts
Our team will lead you through the implementation process from start to finish. No matter if it’s one or one hundred sites we’ll setup your system at our facility and work out all kinks to eliminate unnecessary issues when we go live at all your locations.
ServiceHelp Desk, Technicians, Cabling
Professional and knowledgeable on-site staff greets service calls during business hours, followed by on-call technicians 24x7x365. Hundreds of years of combined technical expertise with SLA's in the hours, not days. In-house union & non-union low voltage cabling team ties our single cohesive group together.
630 505 7500 ati_cti atinaperville
100%
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100%
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Cloud & Network Service Master AgentsExpanding the ATI SaaS portfolio throughout the world
Working through a technology services distributor, ATI can obtain quotes & solutions quickly & confidently with preferred pricing & greater negotiating power. We're able to leverage national engineers with expertise on every technological solution to supplement our local Cloud Connect implementation team. ATI gets quick access to multiple qualified suppliers without having to negotiate individual contracts, while also having the reputation and freedom to apply true neutrality & vendor agnostic selections.
TECHNOLOGY SERVICES
Voice
Data
Network
A N E X T E N S I O N O F AT I
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S E RV I C ES A N D S O LU T I O N S
Cloud Compute
Cloud computing is a secure & fully managed georedundant data center solution for your
network infrastructure. Including: Infrastructure as a Service, Virtual
Desktops, Disaster Recovery & Data Backup, Document Management, &
Outsourced IT. Enable remote workers access to all their data from any
device, while also freeing up your IT staff to focus on priority projects.
UCaaS
Unified Communications as a Service is a fully managed hosted OPEX
solution for your applications on any smart device. This includes things like: IM & Presence, O365 & Hosted Email, Audio & Video Web Collaboration & Conferencing, Contact Centers, Skype for Business, Call Recording, Analytics,
and Artificial Intelligence.
Network Services
A single point of contact for all your organization's voice & data plans.
Whether for fiber, GigE, SIP, SD-WAN, PRI, MPLS, Wireless, QoS, QoE or even
POTS, we've got you covered. Best of all, when you let ATI take care of your services, we are your only point
of contact. Never wait on hold for 30+ minutes when an issue arises. We contact the carrier directly & escalate
service disruptions with ease.
Phones
Since 1983, ATI's award winning sales & customer service team
have embraced your project from planning, design & implementation through install, decades of support
and everything in between. No matter if premise based in your
onsite data closet, or a fully managed georedundant cloud VoIP, we do it all.
As an IT executive you’re in charge of infrastructure, software applications, patches, up-grades, networks, PC’s, mobility, and remote workers, just to name a few. When the time comes to acquire new technology, you don’t have the availability to become an expert
in each one, and it’s also tough trusting a bias direct rep from a specific provider Here’s where we come in. ATI is your supplier agnostic trusted technology advisor. We’re third party neutral, able to represent hundreds of providers in the telecom and cloud world; a consultant and broker all rolled into one. Our 35+ year tenure and large client portfolio has attracted the attention of all the major providers in the tech world, allowing us to thoroughly vet each one. We know their strengths and weaknesses and consider the needs of your industry, locations, unique systems & strategies when developing a plan of action. It’s more about finding your business the right solution, since we have no direct ties or quotas from the manufacturers. We’ll negotiate rates & deals on your behalf with better pricing than had you gone direct, & best of all you don’t pay ATI one cent. We are one of the few companies with the certifications and capabilities to design, install, & support your new solution, giving you a reliable single contact.
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W H Y AT I?There are hundreds of cloud solutions… So how do you choose the right one? We’ve met, vetted, toured data centers & learned the strengths & weaknesses of all the major providers… So, you don’t have to.
IM & Presence
Transmit text messages to employees across your corporate communications
platform, for secure and rapid distribution of business ideas and
initiatives. Facilitate quicker decision making & increased productivity
using presence to view the availability of your co-workers & reduce
communications delays. Use your current devices.
Collaboration
Connect with teams, whether internal or outside the company, using your
favorite devices with a unified workspace that empowers you to
work, communicate, and collaborate faster and more effectively than ever before. Share desktops, conference with audio and HD video, work on documents in real-time, present to
thousands.
Mobility
Your smart device can now seamlessly integrate with your business phone
system and apps with complete parity. Outbound calls from your
cellular device appear as if they are coming from your office number. Make business calls via Wi-Fi in
poor cellular areas or international situations. Get VM's via mobile email
or transcribed to text.
Call Centers
ATI's media interaction platform focuses on achieving your customer experience goals with cost-effective
scalability and reliability with no onsite hardware to manage or costly
upfront expenditures. Easy to support, with fast and flexible implementation. Inbound, outbound, analytics, artificial intelligence, compliance and more...
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U N I F I E D CO M M U N I C AT I O N S A S A S E RV I C EUCaaS - A Fully Managed Hosted OPEX Solution For Your Applications
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VO I P P H O N E SYST E M SIn the Cloud, Onsite, or Hybrid
Onsite Phone Systems
Premise based systems present you with the ability to own, maintain and control your business communications system in your data room, backed by our vetted robust technology and
ATI's renowned support. Tried and true, ATI's award winning sales and customer service team embrace your onsite project from
planning & implementation through install, years of support and everything in between.
Cloud Phone Systems
A VoIP setup that routes calls from geographically redundant data centers while still offering advanced apps & integrations. (Call
Center, Mobility, Collab, Recording, Video, etc...) You don’t own any hardware, except perhaps the phones on your desks, and just pay a monthly fee for all your utilized services. ATI is still your point
of contact offering our "Cloud Connect" (Page 16) implementation and support services.
Disaster Recovery & Backup
Cost effective & secure real-time server replication & failover between your
systems and the cloud. Have a disaster recovery plan in place.
Infrastructure as a Service
Your data switches & servers securely managed in the cloud and financed via
an OPEX model. No software updates. No hardware replacements.
Virtual Desktops
Access to your company data & apps from any smart device with an internet connection. Easy to manage, no more
expensive laptops.
Skype For Business
Microsoft's voice tool that allows you to connect with co-workers & customers
around the world. Integrates seamlessly with O365.
Managed Security
Don't be apart of the next security breach headline. ATI can protect your digital
assets from even the most advanced cyber threats.
Office 365
Get the Microsoft Office, Exchange, & SharePoint suite in the cloud for one easy
price per user. Never contact Microsoft again for support.
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AT I C LO U D CO M P U T E S O LU T I O N SIf you bought brand new onsite data switches, servers, email platform, laptops, and data storage for your organization, how much would that cost? How much time would it take for your staff to implement, maintain, and monitor? With the ATI cloud your business phone system, applications, software, & documents are on any device, anywhere.
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N E T WO R K S E RV I C ESNetwork Services
ATI has agreements with all the top tier & remote carriers & can provide discounts unavailable to consumers. We are your single contact & escalate
service disruptions on your behalf. Fiber, Ethernet, SIP, MPLS, PRI, POTS.
SD-WANPrioritize the delivery of vital data across multiple internet connections.
Simplify the management, configuration, and maintenance of WAN's with a minimal level of expertise. Bandwidth is virtually allocated and network
traffic controlled from a single, centralized location.
WirelessFixed-wireless fiber alternative, delivering high-speed internet access to those that don't have the availability or time to wait for cable buildouts.
Outsourced ITHosted Help Desk for your employees, freeing up your IT resources to focus
on business specific strategic initiatives. 24x7x365 solution for remote offices without access to an onsite IT staff.
N E T W O R K
OUTS
OUR
CE S D -WAN
WIRELESS
"A single point of contact for all your
organization's voice and data plans"
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No matter where you're at ATI can help you get the job done With the ATI cloud you'll get access to all your business applications with complete parity on every device
ON THE ROAD: Your work phone on your cell phone with DID outbound dialing, business text messaging, VM transcribed to email, & with coworker presence AT HOME: Your home can feel like your regular office with collaboration tools like: HD video & audio conferencing, O365, desktop/file sharing & cloud phones ON VACATION: With VDI you can leave expensive work devices at home & get access to your vital business apps on any device with an internet connection AT THE OFFICE: Focus on strategic initiatives & let us manage your infrastructure in the cloud; data backup, network services, call centers, and phone systems
W H E R E YO U WO R KWork is an activity, rather than a location
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80%of call center managers
consider moving to the cloud
63%of SMB's have adopted
at least one cloud based service
40%of WAN infrastructure
initiatives will be SD-WAN in 2018
SD-WAN
The corporate network is facing unprecedented pressure from the growth of cloud, mobility,
voice and video traffic. By end of 2019 nearly 1/3 of enterprises will use SD-WAN products in all of their branches, up from 1% today. In 2020
SD-WAN is predicted to exceed $6 billion.
Security
As networks become increasingly software-defined their infrastructure is as vulnerable to attacks as the bits and bytes sent through the network. In 2018, holistic network security will
become more important than ever and expect to see encryption transition from a niche play to a
more pervasive technology.
Fixed Wireless & 5G
Fixed wireless is shaping up to be a hot area in 2018, as the 5G spectrum becomes available
& service providers gear up for field trials. Expect to see 1GB access move to 10GB & 10GB
aggregation to 100GB in order to cope with 4G growth and to lay the groundwork for new
5G-bearing core networks.
93% of workers prefer cloud collaboration applications over in-person meetings
31% say the #1 reason for moving communications to the cloud - scalability & manageability
59% of enterprises according to Forrester are adopting the hybrid cloud model
M A R K E T T R E N D S
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AT I C LO U D CO N N EC T I O N
1. Planning & Design
ATI Infrastructure & Network Site Survey
Call Flow Design (Call Routing & Feature Options)
LAN Readiness
2. Configuration & Testing
Managed Services Turn-Up (Onsite)
Network Install
Network Quality Assurance
Telephone Number Turn Up
Local Number Porting
Caller ID Registration & Directory Assistance
3. Go-Live Deployment
Phone Go-Live (On-site) - ATI personnel will be on-site to distribute, install, and assign phones to all end users
AN ON-SITE, WHITE GLOVE, PROFESSIONAL SERVICES ENGAGEMENT, DESIGNED TO MAKE IMPLEMENTING YOUR NEW CLOUD SOLUTION A STRESS-FREE, WELL-MANAGED EXPERIENCE
4. Hands On Training
Training (On-site) - ATI personnel will be on-site to train your phone administrators and end users on the features of the cloud solution 5. ATI Cloud Connection Team
Your Cloud Connection team is dedicated to making your transition a smooth one. The team will lead you through the implementation process from start to finish.
6. Ongoing Support
After your cloud solution is installed, your ATI project manager will introduce you to your ATI support team. Your ATI support team is available to you 24/7/365 and will be your contact for all premise side equipment.
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M A I N T E N A N C E & S U P P O RT Breakdown
SUPPORT COVERAGE TOTAL CARE ESSENTIAL CARE
Onsite - 4 Hours 24x7x365 Incl. Holidays 8am-4:30pm, M-F, Excl. Holidays
Remote - 2 Hours 24x7x365 Incl. Holidays 7:30am-5pm, M-F, Excl. Holidays
SOFTWARE UPGRADES
Upgrade Software Included Yes Yes
Software Upgrade Times After Business Hours & Saturday AM M-F, 8am-5pm Only
TRAINING
Remote Admin 1/2 Day Once A Year Not Included
Onsite End-User Class 1/2 Day Once A Year Not Included
REMOTE PROGRAMMING
Moves, Adds, & Changes 2 Hours Per Month Per Location
2 Hours Per Month Per Location
20% Reduced Labor Rate Yes Yes
Network ServicesNetwork services management is performed by ATI's experienced telephony experts & includes the necessary analysis of your carrier network services to assure optimum performance and quality. Never wait on hold when an issue arises. We contact the carrier directly and escalate service disruptions with ease. (If purchased through ATI)
Preventative MaintenancePreventative maintenance consists of those items and actions deemed by us to be necessary to keep the system(s) operating, can be scheduled and/or performed concurrently with remedial maintenance. This includes periodic system database backups. UC system software and implementation labor for all preventive (patches, bug fixes, etc) software issues, is included with preventive maintenance.
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G EO R E D U N DA N T DATA C E N T E RS
CHICAGO
(1.1 M SQ FT)
Is the nerve center for Chicago’s commodity markets; its tenants include Chicago Mercantile Exchange and Equinix, as well as other financial institutions
WASHINGTON DC
(1.5 M SQ FT)
Consists of seven state-of-the-art buildings, with one more under construction and room for two more. This hub supports the data center strategies of major financial institutions, technology companies and cloud providers.
LAS VEGAS
(2.4 M SQ FT)
Comprises nine buildings—with three more on the way—producing as much as 310 MVA of power. In addition, they are building an additional 6.5M SF of data center space in Reno, about 450 miles from the current campus, which will become the largest data center facility in the world.
SERVICES
Cloud Voice Data Backup & DRaaS IaaS Gig Fiber SD-WAN
ATI's National Footprint
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CABLINGOur in-house union & non-union cable shop can run all your low voltage wiring needed for each workstation and long distance home runs.
M OV I N G? AT I C A N H E L P W I T H:
NETWORKWe work with your carrier to move your circuits & services. Need to upgrade bandwidth, we work with hundreds of providers nationwide.
DATA & CLOUDFrom traditional PoE & physical servers, to data backup and O365 in the cloud we offer multiple solutions, depending on your infrastructure.
PHONESWe‘ll move your current system to your new location or help analyze a suitable onsite, cloud or hybrid VoIP replacement.
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Onsite & Cloud Phone SystemsData Backup & Disaster RecoveryBusiness Class InternetOffice 365Managed SecurityCall Centers & Collaboration
ati | 750 Warrenville Road, Suite 250 | Lisle, IL 60532
P: (630) 505-7500F: (630) 505-4272E: [email protected]: www.aticti.com