expressing satisfaction and dissatisfaction class xi / semester 1

psb-psma Ikhlas berbagi rela memberi

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Expressing Satisfaction and Dissatisfaction

class XI / semester 1

BY :YULA IRAWATI,

S.PdSMA NEGERI 2

BALIKPAPAN


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SK/KD Speaking :

Memahami makna dalam percakapan transaksional dan interpersonal resmi danberlanjut (sustained) dalam konteks kehidupan sehari-hari.

Mengungkapkan makna dalam teks percakapan transaktional dan interpersonal resmi dan berlanjut(sustained) dalam konteks kehidupan sehari-hari


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KOMPETENSI DASAR

Merespon makna dalam percakapan transaksional (to get things done) dan interpersonal (bersosialisasi) resmi dan berlanjut (sustained) secara akurat, lancar, dan berterima yang menggunakan ragam bahasa lisan dalam konteks kehidupan sehari-hari dan melibatkan tindak tutur: menyatakan puas dan tidak puas.

Mengungkapkan makna dalam percakapan transaksional (to get things done) dan interpersonal (bersosialisasi) resmi dan berlanjut (sustained) dengan menggunakan ragam bahasa lisan secara akurat, lancar dan berterima dalam konteks kehidupan sehari- hari dan melibatkan tindak tutur : menyatakan puas dan tidak puas


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Indikator

MENGIDENTIFIKASI MAKNA TINDAK TUTUR MENYATAKAN PUAS DAN TIDAK PUAS

MENGGUNAKAN TINDAK TUTUR MENYATAKAN PUAS DAN TIDAK PUAS

MERESPON TINDAK TUTUR MENYATAKAN PUAS DAN TIDAK PUAS


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EXPRESSING SATISFACTION AND DISSATISFACTION

D DISSATISFACTIONHow do you like your room?

Is everything O.K?

Is everything satisfactory?

Are you satisfied?

Did you find our service satisfactory?

Do you want to complain about something?

Was something not to your satisfaction?

Are you dissatisfied with something?


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English Grade XI Lesson 9

7

Formal situations

Satisfaction Dissatisfaction

I’m completely satisfied.I couldn’t be any happier.

It’s really satisffyingI’m very pleased with it.I’m very content with it

I’m satisfied with itI’m very delighted with it

I’m not happy about itI don’t think this is what I want.

I wish I had another option.I’m displeased with it.

It’s not what I had expected.I’m discontented with it.I’m dissatisfied with it. disappointed with it.


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Informal SituationsSatisfaction Dissatisfaction

Super !Great !Terrific !

Fantastic !Smashing !Marvellous !

Horrible !Very sad !

Anonoying !Disappointing !

Frustrating !


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Responding to the dissatisfaction

I see.

I’m sorry to hear that.

I’ll look into it.

I’ll see what I can do about it.

I’ll try and take care of it.


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Examples :

Conversation 1

Waiter : Is everything O.K. here?

Man : Yes, thank you. Everything is fine.

Waiter : Is your steak satisfactory?

Woman : Quite good.

Waiter : How about your roast chicken, Ma’am? Is it O.K. too?

Woman : It’s just right. Just the way I like it.

Waiter : Will there be anything else, then?

Man : No, not at the moment.

Waiter : Very well, then. Have a nice day.

Man : Thanks.


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Conversation 2

Shopkeeper : Good afternoon. Is there anything I can

help you with?

Customer : Good afternoon. I am not satisfied with the

shirt I bought yesterday in this shop?

Shopkeeper : Why? What’s wrong with it?

Customer : Let me explain. I wear extra-large T-shirts.

The one you gave me is extremely small.

See the label is M not XL

Shopkeeper : I am sorry, Sir


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Vocabularies related to expressing satisfaction

Satisfy (verb) = membuat kepuasan

Satisfaction (noun) = kepuasan

Satisfied (adj.) = puas

Satisfying (adj.) = yang memuaskan

Satisfactory (adj.) = yang puas

Contented (adj.) = puas

Pleased (adj.) = senang


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Vocabularies related to expressing dissatisfaction

Dissatisfy (verb) = tidak membuat puasDissatisfaction (noun) = ketidak puasanDissatisfied (adj.) = tidak puasDissatisfying (adj.) = tidak memuaskanDissatisfactory (adj.) = tidak memuaskanDiscontented (adj.) = tidak puasDispleased (adj.) = tidak senang


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PRACTICE

In pairs, study the following dialogues and complete the table that follows. Then, perform the dialogues.1. Andi : Retno, I thought you were on vacation.

Retno : Well, I got back early.Andi : Why?Retno : Well, I didn’t really enjoy being there.Andi : What happened?Retno : Well, the beach was very dirty, and when I

got there it was raining heavily. What made it worse was the hotel where I stayed had a bad service.

Andi : You seem to be unhappy with your vacation.

Retno : Yes, I’m quite displeased about it.


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2. Denias : Ian, where have you been? I’ve been looking for you for the past six days. Ian : I just got back from Maluku. Denias : Really? So you had your vacation there? Ian : Well, actually I was visiting my grandparents. But, I

also visited some beaches and a museum there. Denias : Did you have fun? Ian : Absolutely. The beaches are great and the sea is full

of beautiful coral reefs. Denias : Don’t tell me you went snorkeling! Ian : Yes, I did. It was awesome. I’m really content with my

trip. Denias : Oh, I wished I had been there too. Ian : You should go there sometime. Denias : Yes, I know.


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3. Retno : How’s your vacation in Bali? Ayu : It was terrific! The beaches are

beautiful and the sun set from Tanah Lot is magnicent.

Retno : Really? What else did you do there? Ayu : Oh, I went parasailing! It was the

most breath- taking thing that I’ve ever done.

Retno : Wow, it must be a very fun trip for you. Ayu : Yes, I’m very satised with my vacation

there. You must go there. Retno : Yes, I think I’ll do that.


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Satisfactory Vacation

Unsatisfactory Vacation

Person’s name

Place(s) visited

Experience during the vacation


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Complete the dialogue with the suitable expressions.Compare your answer with your partner’s.

Aunt Delia, how’s your

honeymoon?

Fantastic! Venice is a

beautiful city. I’m very

_________________

It was ___________ I don’t want to go there again.

How was your vacation?


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My vacation was horrible.

Oh, I’m ___________

___

I’m sorry to hear that.

Lembah Baliem is very

fascinating! I’m very__________

with my visit

Really?

expressing satisfaction and dissatisfaction class xi / semester 1

Documents

i just got back from

its not what i had expected

so you had your vacation

i wish i had another

im really content with

you should go there

i couldnt be any happier

menggunakan ragam bahasa