common goodsand collaborative services

a virtuous circle for a resilient sustainable city(and what design can do to promote it)

Ezio Manzini, DESIS Network, UAL London, Politecnico di Milano

Bologna, 6 November 2015

collaborative services

relationalgoods

social values and practices that are

collaboratively produced and

cultivated by a communitysocial

commons

in a fluid world

collaborative services

social commons

relational goods

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

collaborative services

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

collaborative servicesservices

in which involved actors collaborate in achieving a result

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

collaborative services services

in which involved actors collaborate in getting a result

collaborative living

collaborative working

collaborative social services

collaborative social services

collaborative food networks

collaborative welcoming

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

collaborative services

they produce relationalgoods

they solve complex problems

collaborative services

urban commons

relational goods

collaborative services

urban commons

relational goodsimmaterial

goods that depend on

human interactions

quality

un luogo

friendliness

empathy

trust

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

relationalgoods

social values

individual values

social commons

collaborative services

relational goods

social values and practices that are

collaboratively produced and

cultivated by a communitysocial

commons

Piazza del Municipio, Ventotene, Italy

social trust

cultural identity

inclusiveness

collaborative attitude

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

socialcommons

collaborative attitude

social values

collaborative services

collaborative services

social commons

relationalgoods

virtuous circlecan it be

designed?no, but ...

collaborative services

social commons

relational goods

servicedesign

social commons

collaborative services

social commons

relational goods

servicedesign

social commons

service design for social commons?

collaborative services

social commons

relational goods

servicedesign

social commons

to create the condition

to make individual and social values

more probablemore diffuse

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

out-scaling

up-scaling

spreading as replicating

spreading as growing

global scale

community scale

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

up-scaling

spreading as growing

global scale

out-scalingspreading as replicating

community scale

distributed systems

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

human interactions

effectiveness

to enable human relationships

to increase accessibility

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

social invention

socialinnovation

new socio-technical systems

cohousing, collaborative housing, couch surfing, circles of care, elderly mutual-help, micro-nurseries, time banks, local currencies, car pooling, car sharing, food coops, farmers markets, zero-miles food, community-supported agriculture, neighbourhood care, street festivals, community gardens, community-based tourism, social enterprises, co-working, fair trade organisations, social incubators

social invention

socialinnovation

new socio-technical systems

innovation trajectory

how does the balance between accessibility and human relationships

change?

how does this evolution change the production of the commons?

 

bike & bike-sharing

  creative communites

  collaborative

organizations

  new users

 

new rules

  dedicate technologies

  dedicate technologies

product-service systems

product-service systems

 

human interactions

effectiveness

no human relationships

high accessibility

 

human interactions

effectivenessis this the only

innovation trajectory?no human relationships

high accessibility

NO

 

bike & café

 

bike & diy

 

bike & school

 

bike & inclusion

 

different strategies for different users

different blends between effectiveness and quality of interaction

different contributions to social commons building

different ways of commoning

different relational goods

commoningthrough collaborative service design

examples

migrants as commoning catalystscollaboration as inclusion

examples

example 1

learning how to live together

collaborative living

example 1

refugeeswelcome

the idea

refugees welcome

refugees welcome

group of design activists

social worker

lawyer

designer

refugees welcome

main tool

refugees welcome

platform

refugees welcome

procedure

refugees welcome

supportinginformation

refugees welcome

network of NGOs working

with/for refugees

refugees welcome

effective communication

refugees welcome

media attention

18.11.2013

piccolo, locale,aperto, connesso

uno scenario emergente

Ezio Manzini, DESIS Network, Politecnico di Milano

inclusiveness can be produced by living together

what does this example tell us?

social commonsas a side product of

a collaborative service

18.11.2013

piccolo, locale,aperto, connesso

uno scenario emergente

Ezio Manzini, DESIS Network, Politecnico di Milano what does this example tell us?collaborative living can be realized and sustained in time by a digital platform, plus a constellation of supporting services.

to create thepre-condition for

collaborative living

18.11.2013

piccolo, locale,aperto, connesso

uno scenario emergente

Ezio Manzini, DESIS Network, Politecnico di Milano what does this example tell us?collaborative living can be realized and sustained in time by a digital platform, plus a constellation of supporting services.

to make collaborative living easier and safer

example 2

collaborative working

Example 2

learning how to work together

The Bike Project

The Bike Projects

the idea

“we take second hand bikes, fix them and donate them to refugees, it’s simple!”

migrants collaboratein doing it

The Bike Projects

for a migranta bike means

freedom of movement

motivations

The Bike Projects

for a migrant to work in the workshop means

acquiring new capabilities

motivations

The Bike Projects

for a migrant womana bike means independency

motivations

The Bike Projects

results

migrants independencemigrant capabilitiesinclusive community

18.11.2013

piccolo, locale,aperto, connesso

uno scenario emergente

Ezio Manzini, DESIS Network, Politecnico di Milano what does this example tell us?inclusiveness can be produced by working together

social commons as side product of a collaborative

system of production-consumption

18.11.2013

piccolo, locale,aperto, connesso

uno scenario emergente

Ezio Manzini, DESIS Network, Politecnico di Milano what does this example tell us?

collaborative working (bike up-grading) and its outcomes (mobility for migrants) are driven by energy of the makers movement

the migrant issue becomes part of an existing social movement

example 3

learning how to restart lifein a depopulated village

collaborative development

example 3

1800 abitanti400 immigrati

Riace (RC)

an individual

+ other people

+ other people

+ an association

resources

regional funds for revitalization of depopulated areas

regional funds for refugees support and social integration

shops reopen

schools reopen

new craft

workshops are opened

door-to-door collection

of waste is created

a park is created

and managed

media attention

18.11.2013

piccolo, locale,aperto, connesso

uno scenario emergente

Ezio Manzini, DESIS Network, Politecnico di Milano

inclusiveness can be produced by sharing broad visions

what does this example tell us?

social commonsas a side product of

resilience improvement programs

18.11.2013

piccolo, locale,aperto, connesso

uno scenario emergente

Ezio Manzini, DESIS Network, Politecnico di Milano

communities and places can be restarted by appropriate enabling systems

what does this example tell us?

a mix of local projects and

framework programs

18.11.2013

piccolo, locale,aperto, connesso

uno scenario emergente

Ezio Manzini, DESIS Network, Politecnico di Milano what does this example tell us?migrants can act as agents of change and produce social commons

migrant ascommons catalysts

commoningby collaborating

desis-network.orgthanks

based on co-designed enabling ecosystems