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    Fab India: Patna

    Retail OperationsSubmitted By:

    Archi Agarwal

    Divya SrivastavGargi Pathak

    Malvika Singh

    Manik Arora

    Neha Sharma

    Vasudha Pant

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    HistoryFounded by:John Bissel, who left New York in1958 to workas a consultant for the Ford foundation. Highly impressed with

    the Indian handloom textile he decided to exhibit this craft to

    the outside world.

    This is how FABINDIA was

    established in 1960, primarily as an export house in order to

    provide equitable employmentand tofuse the best aspect of

    East-West culture.

    In 1975 the first FABINDIA retail

    outlet was opened in Greater Kailash, New Delhi. By the early

    80s, FABINDIA has forayed into theproduction of garment

    made from hand woven and hand block printed fabrics.

    Current Head: William Bissel

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    Fabindia is India'slargest private platform for products that are made fromtraditional techniques, skills and hand -based processes.

    Fabindialinks over 40,000 craft based rural producers to modern urban markets,thereby creating a base for skilled, sustainable rural employment, and preservingIndia's traditional handicrafts in the process.

    Fabindia promotes inclusive capitalism , through its uniqueCOC (community ownedcompanies) model. The COC model consists of companies, which act as value addingintermediaries, between rural producers and Fabindia. These are owned, as the name

    suggests, by the communities they operate from; a minimum26% shareholding ofthese companies is that ofcraft persons.

    About FABINDIA:

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    FactsWholesale Exports:-

    Fabindia exports to over 33 countries worldwide, to wholesalers as well asretailers. Products include home linens as well as garments.A special collection is developed for exports twice a year, which is showcased at

    the Indian Handicrafts and Gifts Fair, New Delhi in Spring and Autumn . Thiscollection draws on different techniques to present a range of home furnishings

    comprising of bed and table linen, with a focus on textures both visual and

    tactile.

    Institutional Sales:-Fabindia has a dedicated team of professionals to handle product customizationand interior consulting for heritage hotels, resorts and corporate houses

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    Product:The product range consists of:

    Garments for men, women, children and infants;Garment accessories;Home furnishings bed, bath, table and kitchen linen,Upholstery fabric - curtains, floor coverings

    and a range of non textile products like:Furniture,Lights,LampsStationery.

    Fabindias product line also includes:

    Organic foods andPersonal care products.

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    Menswear Womens wear

    furniture

    Gift items

    Jewellary

    Upholstery Personal care

    Italy, China, UAE, India

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    Headquarter:

    Fabindia Overseas Pvt. Ltd.

    Head Office: B-53, Okhla Industrial Area, Phase -1,

    New Delhi 110020, India

    Registered Address: N-14 Greater Kailash - I, New Delhi110048, India

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    Target customer:

    Intellectual, Sophisticated Elite

    Brand positioning:

    Premium ethnic wear brand using fine Indian fabricsand dye stuff. Home decor, organic products andpersonal care products of premium quality.

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    CompetitorsStrengths Weakness

    Tailoring Outlets

    1.Reaching out to customer

    with larger dispersion.

    2.Ensures convenience of

    demanding service

    Very fragmented business

    approach.

    NGOs Promoting

    Handicrafts

    1. Strong community based

    operations.

    2. Complementary products

    manufactured with other

    firms.

    Lack of retailing expertise

    and inability to minimize

    costs.

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    RETAILING HOUSES : Strengths Weakness

    Government Handloom

    Initiatives

    (Khadi Gramodyog, Cottage

    Industries Emporium, State

    Government departments)

    1.Strong legacy attached to

    products.

    2. Subsidized manufacturing

    and costs.

    1.Business is heavily

    influenced by bureaucratic

    approach of employees.

    2. No significant product

    evolution.

    Designer Boutiques

    1. Scope of product

    customization.

    2. Highest level of customer

    intimacy.

    1.No uniformity in price across

    products.

    2.Limited models of SKUs

    manufactured.

    Organic Foods (Reliance,

    Godrej Agrovet, ITC Foods,

    Organic India)

    1. Well established business

    houses with high brand equity.

    2. Established and

    technologically equipped

    supply chains.

    1. Profitability concerns as

    organic market is still at

    nascent state.

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    Fabindia:Patna

    Location: 111 A ,PatliputraColony ,Patna BiharInfrastrucure: Residential

    BuildingUtilites: Sanitation ,Fire

    Extinguisher,Trial Rooms,AC,Water,ElectricityConnectivity: Road

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    Macro Factors Political Ethnic concept; Less political influence

    Economical Changes according to economical conditions

    (Eg. Recesion :Markdowns)

    Social Wide acceptance :Indian /Ethnic wear

    People have inclination towards western culture

    so fusion lines need to be worked on

    Technological Better technology leading to better trims;

    less cost

    Environmental Type of Fabric used (Eg: Heavy Fabric(cold climate);Quilts and collection for the same.

    Legal Abide by rules and policies;

    Stakeholders(customers, employees ,share

    holders ,suppliers) optimum benefits.

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    Store layout

    Store lay out is free flowing and designed in

    such a way that customer gets enough space togo through the merchandise with ease.

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    Y

    Y

    X X

    HIGH QUALITY

    HIGH PRICELOW PRICE

    LOW QUALITY

    PERCEPTUAL MAP

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    GROUND FLOOR RIGHT SECTION

    W

    D W

    W

    W

    W

    BED

    BOARD

    G C

    W

    W

    T

    W

    M

    WOMEN

    SECTION

    LINEN/FURNITURES

    COUNTER

    ENTERANCE

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    GROUND FLOOR LEFT SECTION

    T

    TWU

    W

    U

    WU

    W

    UW

    U

    WALL UNIT

    W

    U

    C

    WU

    BED

    CDU

    T

    Women section

    Kids and linen

    Linen/furnishing

    CDU

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    FIRST FLOOR LEFT SEGMENT

    S

    O

    F

    A

    SOFA

    SOFA

    TAB

    LE

    TABLE

    M

    WWW

    WUDTt

    w

    w

    w

    c

    WW

    w

    w

    wbed

    Wall unitW

    LINEN

    MEN

    WASH ROOM

    TOFAB INDIA ROAD MAP

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    TO

    PATLIPUTRA

    F

    P

    C

    M

    MOD

    HOSGAN

    TO

    BOR

    DANAPUR ROAD

    FAB INDIA ROAD MAP-

    FROM KURJI

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    Supply Chain

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    Store:

    Footfall : 200 weekends, 150 weekdays. Layout: Free flowing Store area: 3500 sq ft Store timings: 11 a.m- 8 p.m. Fixtures: Wall units, Central display unit,

    hangings. Themes are created at different corners to form an

    image in the customers mind as to how their living

    rooms or dining rooms would look like. Eg. coffee

    corner, study corner, bedroom etc

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    Merchandise: Who selects- store manager How to select: fab connect software Stock turnover- 15 20 Days Display: Frontage presentation Merchandise ordering is done on the basis of customer demand

    Merchandise

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    menswear womensw

    ear

    Accessories Home

    decor

    Organic

    products

    Personal

    care

    Kurta Salwar

    kurta

    skirts Belts Furniture Pickles skin care

    products

    Super

    shorts

    churidar trousers Purses Bed linen Pulses Hair care

    products

    Short

    kurta

    saree kurta Bags Bath

    linen Medicines

    Body care

    products

    churidars Tunics Bangles. Table

    linen

    spices

    jackets Shirts Neck pieces

    sherwani Dupatta Earrings

    trousers

    Womenswear

    Indian Western

    width

    D

    E

    P

    T

    H

    Merchandise

    mix

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    PRICE

    INDIAN- Rs. 400-4000Menswear

    INDIAN- Rs. 400- 2500

    WESTERN-Rs. 400- 2500Womenswear

    COTTON AND SILK- Rs.795-7000

    Saree

    RS. 60-400organic products

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    Double bed-Rs. 735-2500

    Single bed- Rs. 430-1800

    Quilt- Rs. 1800-3000Bed linen

    Bath robes and towels-Rs. 250-1500Bath linen

    Rs. 58- 300Personal

    care

    Rs. 160- 700accessories

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    Store manager

    Assistant store manager

    Sales

    personnel

    Managing director

    Sales

    personnel

    Sales

    personnel

    Sales

    personnel

    Regional manager

    ORGANISAIONAL STRUCTURE :

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    NO. OF EMPLOYEES- 8

    STORE MANAGER- 1

    ASSISTANT STORE MANAGER- 1

    SALES PERSONNEL- 4

    GUARDS- 2

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    PROMOTION

    Fabindia has traditionally relied only on word-of-mouth as a

    marketing tool. It believes that a product speaks for itself. It

    has started using tool such as

    Mobile marketing

    Advertisements in newspapers/magazines

    In-store posters

    Hoardings

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    PROMOTION OF

    HAND-KNOTTED

    AND TUFTEDCARPETS

    Sale on:Household

    Available in:Koramangla, Commercial

    Street, Magrath Road, Whitefield, Jayanagar,

    Hebbal, Greater Kailash.

    Started: 22 Nov 2008

    Ended: 30 Nov 2008

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    PROMOTION OF

    GARMENTS

    Sale on: Womens Wear, Mens Wear, Apparel

    Available in: Koramangla, Commercial Street,

    Magrath Road, Whitefield, Jayanagar, Hebbal,

    Greater Kailash.

    Started: 5 Mar 2010

    Ended : 8 Mar 2010

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    Sale on:Apparel

    Available in:Koramangla, Commercial

    Street, Magrath Road, Whitefield,

    Jayanagar, Hebbal, Greater Kailash.Started: 15 March 2008

    Ended: Till stocks last

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    Furniture promotion at FabIndia

    Start: Feb 19 2009

    End: Feb 22 2009

    Details: Showcasing its range of

    contemporary wood furniture at select

    stores for sales.

    Contact:4254-9000, 3244-9274, 4148-

    1017, 3296-6131

    Venue:

    Fabindia, Koramangala; CMH Rd; Eva

    Mall; Whitefield: Home design Center

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    FABINDIA BELIEVES: A DELIGHTED

    CUSTOMER IS OUR BEST BRAND

    AMBASSADOR

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    Fabindia has been highly successful in creating a pool of

    repeat customers, who come again and again for the unique Fabindia experience.

    Around95% of the customers of Fabindia are repeat customers..

    The core values of Fabindia have always been to provide its customers with

    quality products which reflect the unique Indian culture and tradition.

    Since most of Fabindias customers are repeat customers, the motivating factor forthe customer remains the quality and consistency of product and the service

    provided by Fabindia.

    The expansion in merchandize mix is mainly done through customer

    feedbackespecially that of its loyal customers.

    CUSTOMIZATION

    WEAKNESS

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    STRENGTH

    Differentiated products

    Brand recognition

    Customer loyalty

    Trained staff

    Neat and pleasant ambience

    weak promotion strategy

    Basic designslocation

    OPPORTUNITY

    Organic food items.No competitors present in thevicinity.

    THREAT

    upcoming bold styles.Increase in the number of

    competitors.

    SWOTANALYSIS

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    THANK YOU..