facilitating intuition in the cps thinking skills...

Facilitating Intuition in the CPS Thinking Skills Model

Presented by Janice Francisco August 22, 2015

Mindcamp Conference: Orillia, Canada

Welcome What’s your experience with the

CPS Thinking Skills Model?

What’s CPS TSM?

I’m a newbie

I’m on training wheels

I know it, and I’m comfortable facilitating it

I live it, eat it, breathe it, teach it

I contributed to its development

© 2015 Janice Francisco

Image: © 2011. Puccio, Mance, and Murdock. Source: Puccio, G. J., Mance, M., & Murdock, M. C. (2011). Creative leadership: Skills that drive change (2nd Ed.). Thousand Oaks, CA: Sage. Used with permission.


“Through our work facilitating organizational change and holistic learning we have observed that intuitive insights often play a critical, and largely unspoken, role. This led us to think about the possible benefits of deliberately integrating intuition into our work by linking it with the Creative Problem Solving Thinking Skills Model (CPSTSM) (Puccio, Murdock & Mance, 2007). Our primary goal was to produce a methodology that would enable the practical application of intuition, regardless of a facilitator’s or practitioner’s experience with intuition. In essence, we wanted to make the tacit role of intuition in the CPSTSM explicit.”

Francisco & Burnett (2008)

And so…. How might we do that?

Learning Objectives !  Value the expanded role for intuition in CPS Thinking Skills

Model

!  Discover 3 key strategies for leveraging intuition in your use of the CPS Thinking Skills Model

!  Experiment with intuitive CPS tools to explore “how might I leverage the power of intuition in my CPS Practice?”

!  Adapt strategies to your needs and assess how these will help you “change the game”


Agenda © 2015 Janice Francisco

How do I perceive intuition as an element

of CPS?!

Role of intuition in CPS!

Balancing Intuition & Cognition!

3 Strategies for Facilitating Intuition in

CPS TSM!

Tool Time!

PPCO / POINt Experience from

Tools Use!

How might this help you leverage intuition in your CPS practice?!

Taking it forward

Strengths & Stretches!

Balancing Logic & Intuition

Emotions

Facilitating Intuition in CPS

Thinking Skills Model


Essential Question

What is the role of intuition in

CPS and how might I leverage it in my CPS practice?


Let�s explore intuition… !  Find a partner

!  Each person in the pair will be interviewed by the other – 10 minutes each

!  Interviewer 1 makes notes about the partner’s experience; Switch, Interviewer 2 does the same

!  Interviewees !  This is not an analytical exercise, it’s an expression

of feelings through storytelling – focus on telling the story about your experience

!  Interviewers !  Listen with all your senses !  Think of the interview as a fishing expedition –

you’re not sure where the “fishes” are going to be, so you’re going to start the interview and add questions based on where the story takes you; the idea here is to be open to the information you get from the interviewee and probe based on what you’re given


Interview Questions 1.  In your opinion, is there a role for intuition in CPS?

If so, how would you describe the role? If not, please explain.

2.  Do you make it a practice to foster the use of intuition in your CPS sessions? If so, in what ways have you fostered intuition?

3.  Have you ever used any deliberate intuitive tools or techniques when engaged in CPS? If yes, please share what you’ve used.

© Burnett, C.A. (2010). Used with permission.

!  Create an empathy map using flipchart paper and use the map to organize your notes from the interviews

!  Independently – review your notes to converge on 3 – 5 key elements of the interview searching for ---------------------------!

!  Write your key elements – 1 idea per post-it and post them to the empathy map quadrants they relate to, no judgment or discussion !  “Say” and “do” notes can be taken directly from your interview !  “Think” and “feel” require you to interpret your partner’s

rational and emotional states of mind !  As a group, review the say, do, think & feel data as posted, again, no judgment,

discussion or debate, and identify insights that emerge about the role of intuition in CPS

Collaborate and discover

Source: d.school © 2015 Janice Francisco

What have you learned About the role of intuition in CPS?


Balancing Logic & Intuition

With logic we take comfort in evidence before we make a decision;

with intuition we tolerate the ambiguity of not having the hard facts

and make decisions based on emotional hits or �a sense of

knowing”, recognizing we may, or may not, understand why later.

Adapted from Burnett, C.A. & Francisco J.M. (2010). Used with permission.

�The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have

created a society that honors the servant and has forgotten the gift.� Einstein in Klein (p.3, 2003)

3 S

trategies

Facilitate your Self

Passive Intuition – Incubation

Active Intuition – Direct Solicitation

Facilitate Your S

elf


Passive Intuition Creating the space for intuitive

insights to make themselves known through the use of incubation

Easily achievable by a trained CPS TSM practitioner Leverages the process of incubation in new ways Allows intuitive insights to bubble up naturally through Wittgenstien’s (1881 – 1951) 3 B’s – bed, bath, bus


Adapted from © 2007 BridgePoint Effect. Used with permission.

Active Intuition

Adapted from Burnett, C.A. & Francisco, J.M. (2010) and Burnett, C.A. (2010)

Directly soliciting input from participants’ intuitive

capabilities

Honors blink of an eye (Gladwell, 2005)

and gut feeling (Gigenzer, 2007; Goleman,

Boyatzis & McKee, (2002) intuitive insights.

Throughout the CPS process – requires an 8th thinking skill,

holistic thinking

Achievable only through a conscious effort by facilitator Design and delivery decisions for facilitation event take an holistic view Holistic thinking becomes an overlay of the Executive Step


HOLISTIC THINKING

In these times of massive change, the creative individual and the creative society will fare best; or in the worst scenario, be the most likely to survive. They will employ holistic thinking whereby divergent and intuitive, creative thinking will work in harmony and mutuality with the analytical, convergent, �one plus one equals two��thinking currently favored.

Robert Partridge

From Parnes (1997) Epilogue

Holistic thinking is about understanding the relationships between parts within the context of the system; it is defined as the

combination of analysis (in the form of elaboration), systems thinking and critical thinking.

Retrieved 2015-04-16 from

http://www.businessinnovationfactory.com/blog/2011/11/introduction-holistic-thinking-innovators#.VTBDp85vbdk

and http://www.therightrequirement.com/pubs/2010/Holistic%20thinking%20and

%20how%20it%20can%20produce%20innovative%20solutions%20to%20difficult%20problems-%202.pdf

Active In

tuition

© 2015 Janice Francisco Adapted from Burnett, C.A. & Francisco, J.M. (2010)

Tool Time Choose a tool and explore

“How might I leverage the power of intuition in my CPS practice?

Clearing Through the Fog

Creative Problem Solving Thinking Skills Realm

! Divergent

Defer judgment

Go for quantity Make connections

Seek novelty Allow for incubation

! Convergent

Apply affirmative judgment

Keep novelty alive

Check your objectives

Stay focused

! Diagnostic

Examining a situation closely and using this analysis to

decide what process step to take next. ! Evaluative

Assessing the reasonableness and quality of ideas to

develop workable solutions.

! Visionary

Describing a vivid and concrete picture of the desired

future.

! Contextual

Understanding the interrelated conditions and

circumstances that will support or hinder success.

! Strategic

Identifying the critical gaps and the pathways that need

to be followed to attain the desired outcomes. ! Tactical

Devising a plan in specific and measurable steps for

attaining a desired end and monitoring its effectiveness.

! Ideational

Producing original mental images and thoughts that

respond to challenges or opportunities.

Intuitive Skill

• Mindfulness • Sensitivity to environment

• Tolerance for Risk

• Tolerance for complexity

• Allow for incubation

• Divergent thinking

• Convergent thinking

Suggested Uses

• Gain perspective and

awareness • Understanding and overcoming

feelings of helplessness,

hopelessness, confusion,

discomfort, indecision, fear,

powerlessness in a problem

space or situation

• “Feeling out” strategies for

moving forward

• Clarification • Implementation

• Divergence & Convergence

• Individual and group use

Instructions for Use

When you’re navigating big changes within a problem space,

there are often times when you begin to feel “unhinged”,

uncomfortable and confused by the complexity and novelty of it

all. Clearing through the fog is a great tool to cut through the

gamut of emotions that create indecision, doubt and confusion

and get perspective and increase resourcefulness for moving

forward. Silently work clockwise from the upper right quadrant of questions

through to the top left quadrant applying divergent thinking

guidelines. 1. What’s my first impression?

2. What do I need to know?

3. What’s right about this situation?

4. What’s wrong about this situation?

5. What do I need to pay attention to now?

Reflect on your answers to the questions above and using

convergent thinking guidelines decide:

6. What’s my best course of action?

Take action based on your insights.

Quote

(Source)

Materials Needed

• Per Person o Note pad or Post-its on

which to write responses

to tool questions

o Pencil or Thin Sharpie™

type marker for individual use

o Thin Sharpie™ type

marker for group use

Source Francisco, J.M. (2010, 2014)

Inspired by McCarthy, B. (2000). About Learning. Wauconda, Illinois: About

Learning and their 4MAT™ System.

Labyrinth

Creative Problem Solving Thinking Skills Realm ! Divergent

Defer judgment Go for quantity Make connections Seek novelty Allow for incubation

! Convergent

Apply affirmative judgment Keep novelty alive Check your objectives Stay focused

! Diagnostic

Examining a situation closely and using this analysis to decide what process step to take next.

! Evaluative

Assessing the reasonableness and quality of ideas to develop workable solutions.

! Visionary

Describing a vivid and concrete picture of the desired future.

! Contextual

Understanding the interrelated conditions and circumstances that will support or hinder success.

! Strategic

Identifying the critical gaps and the pathways that need to be followed to attain the desired outcomes.

! Tactical

Devising a plan in specific and measurable steps for attaining a desired end and monitoring its effectiveness.

! Ideational

Producing original mental images and thoughts that respond to challenges or opportunities.

Intuitive Skill

• Mindfulness • Allow for incubation • Divergent thinking • Convergent thinking

Suggested Uses

• Transformation • Divergence • Convergence • Individuals alone or individuals

within group

Instructions for Use There are four distinct stages to a labyrinth walk – Prepare, Walk-in, Dig Deeper, and Walk out into the Future. The results you get will depend on the intention you set for engaging with the labyrinth and how deliberately and mindfully you approach the process of walking. While these instructions are intended for use in a Walking Labyrinth, they can be adapted for use with a finger labyrinth. Prepare 1. Frame the intention of your walk using the Phrase Challenges

as Questions format – How to… How might… In what ways might… What might be all the ways… and Creative Thinking Guidelines – is your walk intended to explore a challenge or generate options, or is it to examine options and make choices (convergent thinking guidelines) or both? Record your intentions in your notebook.

2. Actively engage your intuition to detach from any expectations of achieving an outcome on your walk by silently asking yourself “am I willing to keep open to the truth and reality in this problem space and receive guidance that may lead me in other directions?” If you feel a clear yes answer, proceed with your walk; if not, go back to Step 1 and reconsider the intention and timing of your walk.

3. Prepare your mind and body to walk by accessing a state of relaxed attention.

Walk-in 4. Maintaining this state of relaxed attention, engage in a walking

meditation, moving towards the entrance of the labyrinth. As you reach the entrance, pause and bring to mind your intention for walking.

5. Continue to engage in a walking meditation, following the path within the labyrinth and moving towards the center space Keep open to the insights that bubble up from your intuition, allowing them to come without forcing; receiving without shaping, accepting without judgment. Record insights you receive in your notebook.

6. Continue walking until you reach the center of the labyrinth. Dig Deeper 7. Pause in the center of the labyrinth. Take some time to reflect

on your intention for walking. Capture any additional insights,

Facts Feelings Hunches

Creative Problem Solving Thinking Skills Realm

! Divergent

Defer judgment

Go for quantity

Make connections

Seek novelty

Allow for incubation

! Convergent

Apply affirm

ative judgment

Keep novelty alive

Check your objectives

Stay focused

! Diagnostic

Examining a situation closely and using this analysis to

decide what process step to take next.

! Evaluative

Assessing the reasonableness and quality of ideas to

develop workable solutions.

! Visionary

Describing a vivid and concrete picture of the desired

future.

! Contextual

Understanding the interrelated conditions and

circumstances that will support or hinder success.

! Strategic

Identifying the critical gaps and the pathways that need

to be followed to attain the desired outcomes.

! Tactical

Devising a plan in specific and measurable steps for

attaining a desired end and monitoring its effectiveness.

! Ideational

Producing original mental images and thoughts that

respond to challenges or opportunities.

Intuitive Skill

• Sensing Gaps

Suggested Uses

• Clarification

• Transformation

• Divergence

• Combine with Head Heart and

Gut to manage convergence of

ideas after using FFH for

divergence

Instructions for Use

Use Facts Feelings Hunches to help groups clarify or transform an

issue or opportunity where a situation is contentious, emotional, or

complex.

Once you have a goal, situation, challenge or opportunity you

wish to explore, complete four rounds of brainstorming, one idea

per post-it to explore the Facts, Feelings, Hunches and then key

insights about what you’ve discovered. You can work in any order

you like in a sequence or by alternating between Facts, Feelings

and Hunches based on what questions intuitively catch your

attention.

1. Silently work through the questions on the Facts, Feelings

and Hunches diagram searching for gut level responses,

and applying divergent thinking guidelines.

2. As you generate ideas to answer each question, capture

your ideas on the coloured Post-its™ that correspond to

the Facts (blue), Feelings (pink) Hunches (yellow)

diagram. Post your ideas around the perimeter of the

diagram in clusters for Fact, Feelings, and Hunches. If

you need help processing emotion or labelling the

Feelings, refer to the Feelings & Needs inventory for

inspiration.

3. Once you’ve responded to the questions in each section,

review your data, asking yourself “what unanswered

questions do I have?” Make note of these on your green

Post-its ™. Stick your unanswered questions Post-its ™

along and underneath the bottom of your FFH diagram.

4. As you work in each section, jot down your ideas on a

similar colour Post-it ™ and stick them around the FFH

circle in the area to which they relate.

5. Review your unanswered questions and other data for

insights and ideas that will point you in a direction for

action or additional problem solving activity.


PPCO Use PPCO to assess your experience of the use of your tool and the insights it

produced around How might I leverage the power of intuition in my cps practice?

Likes go with likes, then share out to large group key insights from tool use


Essential Question

What is the role of intuition in

CPS and how might I leverage it in my CPS practice?

Facilitating Intuition

Choose 1

Strengths and Stretches

OR

Taking it Forward

Capture ideas and insights that will help you leverage intuition in

your CPS practice


Extending the Learning References

Bissett, T. (2007). iTools: A facilitator’s tools it for intuitive tools. Unpublished Master’ project, Buffalo State College, State University of New York, Department of Creative Studies.

Boyztzis, R., Goleman, D. McKee, A. (2002).. Primal leadership. Learning to lead with emotional intelligence. Boston, MA: Harvard Business School Press.

Burnett, C. & Francisco, J. (2013). The role of intuition in creativity. Springer Science +Business Media, LLC.

Burnett, C.A. (2010). Holistic approaches to creative problem solving. Unpublished doctoral dissertation. Toronto, Canada: University of Toronto

Burnett, C.A, & Francisco, J.M. (2010). Making intuition a deliberate part of your CPS practice. Presentation for Creative Problem Solving Institute PACE Session, June 2010, Buffalo: NY.

Francisco, J.M. & Burnett, C.A. (2008). Deliberate Intuition: Giving intuitive Paper presented at the 2nd Creativity and Innovation Management Conference. Buffalo, NY: International Center for Studies in Creativity.

Ekvall, G. (1996). Organizational climate for creativity and innovation. European Journal of Work and Organizational Psychology, 5, 105-123.

Empathy Map retrieved, 2014-07 from https://dschool.stanford.edu/wp-content/themes/dschool/method-cards/empathy-map.pdf

Francisco, J.M. (2006). Into the labyrinth: Excursions and applications for creative process. Unpublished Master’s Project, Buffalo State College, State University of New York, Department of Creative Studies.

Gigerenzer, G. (2007). Gut feelings: The intelligence of the unconscious. NY: Viking Penguin Group.


Gladwell, M. (2005). Blink: The power of thinking without thinking. NY: Little Brown and Company.

Isaksen, S., and Tidd, J. (2006). Meeting the innovation challenge: Leadership for transformation and growth. Chichester, England : John Wiley & Sons Ltd.

Klein, G. (2003). The power of intuition: How to use your gut feelings to make better decisions at work. NY: Currency Books.

MacDonald, J.E. (2004). Exploring the comparison between CPS and the labyrinth in a problem-solving process. Buffalo, NY: Buffalo State College, State University of New York, International Center for Studies in Creativity.

Mintzberg, H. (2005). Managers not MBAs: A hard look at the soft practice of management and management development. San Francisco: Berrett-Koehler Publishers.

Needs Inventory Retrieved 2009-06-15 from http://www.cnvc.org/en/learn-online/feelings-list/feelings-inventory from the work of Marshall B. Rosenberg at the Centre for Non-violent Communication.

Parnes, S. (1997). Optimize the magic of your mind. Buffalo,NY: Bearly Limited.

Puccio, G. J., Mance, M., & Murdock, M. C. (2011). Creative leadership: Skills that drive change (2nd Ed.). Thousand Oaks, CA: Sage.

Ruggiero, V.R.(2009). The art of thinking.: A guide to critical and creative thought. NY: Pearson Education Inc.

THinc Communications. (2006). Your tool cards: An innovation catalyst. FourSight innovation tools for thinking teams. (Phrase challenges as questions). Evanston, Il.

Extending the Learning Resources

!  Enhance your Emotional Intelligence !  Emotional Intelligence: Why

it can matter more than IQ (Goleman)

!  Emotional life of the brain !  Language of emotions !  Non-violent communication

!  Practice Mindfulness !  Tara Brach !  Jon Kabat-Zin !  Shambhala Centres

Resources

!  David Richo !  The five things we cannot

change, and the happiness we find by embracing them

!  Daring to trust: Opening ourselves to real love and intimacy

!  Brene Brown !  Daring greatly: How the

courage to vulnerable transforms the way we live, love, parent & lead

!  The gifts of imperfection


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