Practice Quality Test, 5-6-GOOD LUCK EVERYONE!

MATCHING-Pick best choice

1. Performance improvement model based

on the PDSA model that relies on small process

changes and careful measurement of the effects

of these changes.

2. Performance improvement model that seeks

To create efficient processes with zero waste.

3. Improvement tools used for measuring performance,

collecting and displaying data, and monitoring

performance over time.

4. Improvement tools used for generating ideas, setting

priorities, providing direction, understanding problem causes,

and helping understanding processes.

5. Type of bar chart used to illustrate a project schedule.

6. Narrows a large list of possibilities to a smaller list of the top

priorities or final selection.

T/F-Circle one

1. Brainstorming is the study of human vulnerabilities and limitations to create systems that reduce the likelihood of

human error and increase process efficiency and effectiveness. T F

2. A scatter plot is a simple visual form of graphical analysis. T F

A “More Than You Need” Word Bank : P

A. Lean

B. Flow Chart

C. Qualitative Tools

D. Multi-Voting

E. Gantt Chart

F. Quantitative Tools

G. Pareto Diagram

H. Rapid Cycle Improvement

Practice Quality Test, 5-6-GOOD LUCK EVERYONE!

3. Quantitative tools report data for analysis purposes. T F

4. The FOUR identifiable stages of team development are Forming, Storming, T F

Mourning, and Performing.

5. Storyboards can be difficult to read. T F

6. Some organizations use a combination of both lean and six sigma to T F

conduct improvement projects.

FILL IN THE BLANK

1. A_________________________ is created by first defining a time line across the top of the chart.

2. __________________________ is a method of problem solving using the root to identify the cause of the problem.

3. List FOUR out of the FIVE phases of the Six Sigma DMAIC Improvement Model. One is listed for you.

1. Define.

2.

3.

4.

5.

MULTIPLE CHOICE

1. Improvement opportunities may be discovered by:

a. Assessment of performance measurement data b. Findings from regulatory and accrediting surveys c. Patient/client customer feedback d. Reports of physician and employee concerns e. All of the above

2. A team involved in reducing patient falls may include who? a. Housekeeping b. Physicians and nurses c. Food and Nutrition d. Both a and b e. All of the above

3. Who requires leaders to define criteria by which improvement priorities are selected (with activities that significantly affect patient outcomes) being most important to work on improving?

a. CARF b. DNV

Practice Quality Test, 5-6-GOOD LUCK EVERYONE!

c. JCHAO d. None of the above

4. Which of the following is NOT one of the steps that guide people through the steps of a project? a. Defining the improvement goal b. Measuring success c. Judge whether the changes worked d. Analyzing current practices

5. Which one of these is a “Near Perfect” model? a. PDCA b. PDSA c. Lean d. Six Sigma

6. This is best described as the relentless pursuit, identification, and elimination of waste in all processes. a. Brainstorming b. Lean c. Fishbone Diagram d. None of the above

7. This is a tool for reporting what happened during an improvement project. a. Gantt b. Flowchart c. Workflow diagram d. Storyboard

8. In the stages of team development, which stage deals with the acceptance and appreciation of differences of individuals of the team?

a. Forming b. Storming c. Performing d. Norming

9. Which stage deals with situations where team members beginning to let their guard down and disagree with each other?

a. Forming b. Storming c. Performing d. Norming

10. Which of the following is an improvement tool used to organize detailed information into more general categories?

a. Gantt b. Fishbone c. Affinity d. Pareto

11. Which diagram is used as a framework for generating and sorting ideas or hypotheses about possible causes of problems? a. Scatter

b. Affinity c. Pareto d. Cause and Effect

12. What helps focus team member decisions on explicit criteria? a. Multi voting b. Decision matrix c. Scatter plot

Practice Quality Test, 5-6-GOOD LUCK EVERYONE!

d. None of the above Which type of flowchart forces people to narrow their thinking only t those steps essential to a process?

a. High level flowchart b. Deployment or matrix flowchart c. Top-down flowchart d. Detailed flowchart

SHORT ANSWER Describe a workflow diagram and how it could be used for the release of information process.