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Ambulance professionals face challenges every day. They never know what

to expect. There may be an alarm for a traffic accident on a busy motorway,

a heart attack in someone’s home or a street fight. Their job requires a lot

of knowledge and the ability to stay calm. And it requires clothing that works

in all situations and weather conditions.

FALCK 2011

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“We placed very high demands on Taiga”

“Our ambulance staff face tough challenges. They work in

challenging weather conditions, and are also at risk of cont-

agion and dangerous chemicals,” explains Wigren. “Because

their job assignments may be a matter of life and death, they

need to feel they can rely on their

equipment. Clothing is important

here. Taiga’s TMB Block (Taiga Micro

Biological Block) protects them against

liquid-borne contagion and many

hazardous chemicals.

Falck made high demands when choosing Taiga. Naturally,

the clothing systems must be windproof and waterproof,

provide high visibility and have pockets and holders for the

staff’s equipment. But Falck also required outstanding

delivery reliability, accessibility and service.

“We also largely chose Taiga for their quality. We know their

clothing works well and can take tough wear. Our collaboration

has worked very well. They listen, ask questions and offer sugg-

estions. We also find it important to collaborate with a

partner that constantly develops its clothing. Taiga does

this. Their clothes are also well-priced in relation to their

durability,” says Wigren.

Naturally, Taiga is delighted to collaborate with Falck. As

a customer, Falck makes full use of Taiga’s high quality

and knowledge of materials and how weather conditions

affect people’s performance. In addition, Taiga gains

important knowledge through the col-

laboration, explains Taiga’s sales manager

Johannes Unsgaard.

“Understanding our customers’ daily work

situation and work environment is crucial

for our product developers,” he says.

“Rain can always find ways of penetrating

even the most waterproof garment. Our job is to prevent

this from happening.”

“We know their clothing works

well and can take tough wear”

Jan Wigren is area manager at Falck in Linköping, Sweden. He knows how important

it is for ambulance staff to have comfortable clothes that they feel secure in.

Name: Jan Wigren

Age: 44

Occupation: Area manager

Interests: Sports, music

Favourite music: Funk, West coast rock

Falck was founded in 1906, and is Scandinavia’s largest provider of emer-

gency and rescue services. Since the company started, its mission has

been to prevent accidents, illness and crises, provide fast professional

assistance in emergencies and rehabilitate ill and injured individuals.

Prevention and assistance

It’s quite simple really. Everybody wants to do

good business, and everybody wants good cust-

omer relations. For Taiga, these aspects are

especially important. This is because all the

knowledge we gain about our customers’ everyday

work experiences helps us improve and develop

our clothing systems. For this reason, we are

especially keen to do good business.

Specific needs and requirementsOur collaboration with Falck is a good example

of this. First of all, Falck is a customer whose

employees face tough challenges, both in terms

of their job tasks and the weather conditions.

Consequently, they have specific requirements

for their clothing. For example, ambulance

professionals need clothes that protect them

against liquid-borne contagion and hazardous

liquids that may be present at accident scenes.

Also, considering their working hours and work-

ing environments, high visibility is crucial.

Collaboration where everyone winsIn light of these considerations, we sat down

together with Falck and analysed their needs.

Then we developed an optimal clothing system with

outstanding functionality and a long lifespan for

high cost-effectiveness. Now Falck’s employees

have clothing tailored to their work – and we have

gained new knowledge and a satisfied customer.

Last but not least, good equipment is a prerequisite

for optimal patient care. This is an example of

good business that benefits everyone concerned.

Our formula for good business Jan Wigren, Area Manager

Ann Rydholm CEO Taiga

“You never know what you’ll see when you arrive. It’s best to expect the worst

– then it can only be better.” Fredrik Blixt is an ambulance nurse at Falck.

Name: Fredrik Blixt

Age: 30 år

Occupation: Ambulance nurse

Interests: Football, choir singing, outdoor activities

Favourite music: Everything

“The hardest thing of all is seeing relatives’ reactions”

Fredrik Blixt, ambulance nurse

Fredrik Blixt first had the idea of becoming an ambulance

nurse during his military service. As a firefighter, he often

rode in the ambulance and discovered that he enjoyed

the unpredictable aspect. He liked being first at the scene

and helping people and not really knowing what to expect

when he arrived.

“I’ve worked at a hospital, but I felt closed in there. Your

whole working day follows a set routine. I like the variety

of my job as an ambulance nurse. No two days are alike.”

Of course, Fredrik’s job entails certain risks and challenging

experiences. People often ask him how he copes with seeing

all the terrible accidents. But the most challenging aspect is

not what he sees. It’s not the blood or the dreadful injuries.

“What’s hardest is the emotional aspect, seeing the despe-

ration of relatives who have lost a husband, a wife, a sibling

or – worst of all – a child. That’s really difficult,” he says.

Naturally, good equipment is a fundamental prerequisite

for ambulance nurses. Everything must work perfectly.

This also applies to one’s clothing. The clothes’ function is

very important to Fredrik.

“My clothing has to protect me from blood and other body

fluids. It must also be breathable, warm in winter and have

practical pockets for storing equipment. It was good to wear

Taiga last winter when the weather was cold with a snow

storm and a strong southerly wind.” But despite the chall-

enging environments and tasks, Fredrik is never afraid.

“Afraid is the wrong word. You need to respect the situation.

Of course, if there’s a knife threat involved, you have to

protect your partner and yourself. But usually, the job is

very rewarding. People are always pleased to see you when

you arrive!”

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WHY Falck cHOSE TaIGa

SecureDry

YOUR REASONS FOR CHOOSING TAIGA

Good business happens when people think along the same lines and understand each other. But to make sure

your gut instinct is right, and that everyone ends up satisfied, we apply a simple and effective business philosophy.

Nothing fancy, no complex business models – just common sense from start to finish.

HOW WE CREATE GOOD COLLABORATION

Knowledge is crucial. Taiga has plenty of it. We know everything about materials and production, protection requirements and the human body’s reactions to wind and weather. So far so good. But it’s equally important for us to always understand individual customer needs. We combine product knowledge with customer understanding.

knowledgeEverything Taiga does is based on specific expertise. We have a close-knit team of employees who are all experts in their fields. We are passionate about our work, and about Taiga’s position. This commitment is a guarantee we offer our customers.

commitmentThis is how one customer defined what Taiga means to her: “People on a skiing holiday use decent technical clothes. The people who work on the ski slopes in all weather conditions choose Taiga.” This is the level of quality, security and knowledge that goes into our concept of safety.

safety

EaglE ThErmal shirT

Hawk t-sHirt

The layer that wicks moisture from the skin and keeps the wearer dry

WarmThe layer that insulates and produces heat in the clothing system

The layer that protects the wearer against the elements and, in Falck’s case, against liquid-borne contagion

and hazardous chemicals

One of the reasons Falck chose Taiga is our Climate Protection Systems™. The system is based on the layer-on-layer

principle. Taiga Climate Protection Systems™ means that we offer clothing with functions developed for specific

needs. In Falck’s case, the specially developed system is Taiga Micro Biological Block, which protects the wearer

against liquid-borne contagion and many hazardous chemicals – a strong sales argument.

Wilmore AmB BASe JACKeT

FairField POlO SHirT

Trader aMB PaNTS

Rescue TMB ReFLeX JAcKeT AND PANTs

EaglE THERMal lEggINgS

ACCESSORIESOur head, hands and feet are especially sensitive. Ambulance

staff must be able to rely on staying warm and dry. Crosby bELT HopEdaLE soCKs poinT HopE GLoVEs nomE HaT

After presenting the sug-

gestions and making any

necessary modifications,

we agree on an order.

After the order is placed,

we keep you updated

about the delivery status

so you know the delivery

dates and can plan your

activities accordingly.

Before delivery, we always

perform a final quality

check to ensure that the

delivered clothing system

meets your requirements.

If you have ordered a par-

ticularly large or complex

clothing system, we will

be happy to visit you and

explain all the benefits of

the system to your

employees.

After you’ve been using

your clothing system for a

while, we will contact you

to follow up on how things

are going. You may have

questions about certain

functions or which jobs

certain clothes are most

suitable for. During the

follow-up, we also review

possible future needs.

ANALYSIS SUGGESTIONS orders DELIVERY FOLLOW-UPYou might find exactly what

you want in our range with-

out assistance. If you can’t,

we’ll be happy to sit down

and review your needs –

your working methods, the

jobs you perform and your

future requirements – both

at individual and operatio-

nal level.

After performing a

thorough analysis to-

gether, Taiga will develop

and suggest a clothing

system adapted to your

needs and preferences in

terms of colour, design,

material and function. We

will present our suggest-

ions along with clothing

samples or material and

colour swatches. ruby AMb SOFT SHELL

PHONE: +46 340-66 69 00

FAX: +46 340-66 69 22

TAIGA AB,

BIRGER SVENSSONS VÄG 14, BOX 20,

SE-432 21 VARBERG, SWEDEN

Clothing that allows maximum

freedom of movement, whether

you’re working in bitter cold in

a raging blizzard or under a

hot sun.

FUNCTIONThe clothing in the High-Vis

range keeps the wearer warm

and dry and provides excep-

tional visibility in the dark and

in bad weather.

HIGH-vISClothing that protects the

wearer against the elements,

meets and exceeds current

fire resistance requirements

and prevents static electricity.

POWERComfortable clothing for all

weather conditions that protects

against liquid-borne contagion

and hazardous chemicals such

as petrol, battery acid, fire ex-

tinguishing foam and chlorine.

AMBULANCE

When we started Taiga in 1982, our ambition was to make really excellent working clothes.

Since then, we have been a forerunner in developing clothing systems for working in most types

of climate and environment. Over the years, we have established a broad network of contacts

with some of Sweden’s leading test laboratories for work clothing. We also have our own test

chambers for cold and rain. Furthermore Taiga collaborates with mountain rescue teams, polar

researchers, universities and work environment specialists. In collaboration with these partners

we develop our clothing systems with new garments, details, benefits and functions.

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