fascia for ibm overview... · 2020. 4. 6. · tech mahindra limited, herein referred to as techm...

1Copyright © 2013 Tech Mahindra. All rights reserved. 1

FASCIAFrom Tech Mahindra’s BPM Competency

2Copyright © 2013 Tech Mahindra. All rights reserved.

Table

of

Contents

3. How Does FASCIA Work

2. Introducing FASCIA

1. Pain Points

4. Snapshots of FASCIA

5. Frequently Asked Questions


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2222

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Pain Points

Introducing FASCIA

How Does FASCIA Work

Snapshots of FASCIA

Frequently Asked Questions

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1. Your Current Pain Areas

Middlewar

e

A IT Landscape with a Heterogeneous Cluster of Applications

Orchestrated by Your Middleware


Who Does It Impact � Your IT Operations

My systems are My systems are

“ Too Big “ to fail . “ Too Big “ to fail .

Aren't they ?Aren't they ?

My systems are My systems are

“ Too Big “ to fail . “ Too Big “ to fail .

Aren't they ?Aren't they ?

Monitoring Monitoring

has become difficult due has become difficult due

to to Distributed Systems Distributed Systems

Monitoring Monitoring

has become difficult due has become difficult due

to to Distributed Systems Distributed Systems

My Resolution Time My Resolution Time

Keep Increasing Keep Increasing

My Resolution Time My Resolution Time

Keep Increasing Keep Increasing The Business Is The Business Is

Demanding Demanding

a 360a 360OO viewview

The Business Is The Business Is

Demanding Demanding

a 360a 360OO viewview

Operations Are Operations Are

Getting Scattered Across the Getting Scattered Across the

GlobeGlobe

Operations Are Operations Are

Getting Scattered Across the Getting Scattered Across the

GlobeGlobe

And Most ImportantlyAnd Most Importantly

The IT Operational Cost $$ is The IT Operational Cost $$ is

Increasing !Increasing !

And Most ImportantlyAnd Most Importantly

The IT Operational Cost $$ is The IT Operational Cost $$ is

Increasing !Increasing !

1. Your Current Pain Areas


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Pain Points

Introducing FASCIA


Snapshots of FASCIA


4444

5555


Let’s Introduce you to FASCIA

The Digital Connectivity Tissue


2. What is FASCIA ?

It’s Transaction Monitoring ToolTransaction Monitoring Tool

Offering End End –– End VisibilityEnd Visibility

Monitoring transactions Monitoring transactions in Distributed Environment

With a 360360OO view Dashboardview Dashboard

Sending Targeted AlertsTargeted Alerts


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Pain Points

Introducing FASCIA


Snapshots of FASCIA


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3. How Does FASCIA Work

Let’s Take a Sample Order Management Process. This process has to navigate through a Complex Transactional Flow


3. How Does FASCIA WorkWhat Happens If a Error / Exception Has Occurred In Your Scheduling Application.

You need a tool / methodology that has the ability to diagnose the root cause for you. How ? - Through message correlation across these discrete applications


3. Constraints of Business Activity Monitoring

A Traditional Recommendation Would be – Use a Business Activity Monitoring Tool. Utilizing any BAM tool in such a scenario would involve a ‘ Model First Approach’ -

Determine the

Visibility Paths

Determine the

Visibility Paths

Translate & Define to

Monitor Models

Translate & Define to

Monitor ModelsEvent DefinitionEvent Definition

Publish with

Process Models

Publish with

Process Models

Constraints Imposed When You Adopt This Approach

� “Overhead” of modeling first

� Tightly integrated with the Process Model

� Creation of “synthetic process models” .i.e. processes that

are not actually executed in a BPM engine

� Comprise on Flexibility and Agility

� Modeling and Maintenance Overheads becomes unwieldy


3. How Does FASCIA WorkHow Does FASCIA Work Differently in such a scenario?


3. FASCIA – Benefits

FASCIA’s Benefits Vis-à-vis Business Activity Monitoring

Value Value

Realized Realized

Through Through

FASCIAFASCIA

Value Value

Realized Realized

Through Through

FASCIAFASCIA

Doesn't need

process model

for Visibility

Doesn't need

process model

for Visibility

Event Correlation

Capabilities to infer

high

level process context

Event Correlation

Capabilities to infer

high

level process contextSuited for

Tracking Transactions

between Boundary

Transactions

Suited for

Tracking Transactions

between Boundary

Transactions


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Pain Points

Introducing FASCIA


Snapshots of FASCIA


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4. Components of FASCIA

FASCIA FASCIA

CoreCore

ResolvITResolvITResolvITResolvIT

� Automated Resolution Engine

� Escalation Action Chain

� Business Dashboard

� Operations Dashboard

� Administration

� Reporting

CockpITCockpITCockpITCockpIT

� Error Correlation

� Diagnosis

� Error KB

InsighTInsighTInsighTInsighT

� Awareness Engine

� Situation Failure Detection

PredicITPredicITPredicITPredicIT


Let’s have a look at the FASCIA Dashboards


4. Dashboards for Operations TeamDashboards with relevant utilities addressing your role and responsibilities


4. Dashboards for CXO’s Dashboards with relevant utilities addressing your role and responsibilities


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Pain Points

Introducing FASCIA


Snapshots of FASCIA


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5. Frequently Asked QuestionsQ: How FASCIA ensures Transaction

Fallouts are captured quick?

A: FASCIA monitors transactions in real-time and any fault or error transaction isimmediately notified to the concerned team.

Q: What technologies can FASCIA

monitor transactions from?

A: FASCIA doesn’t have any dependencieson specific systems to monitor thetransactions. It can be easily rolled out formonitoring even legacy systems basedtransactions.

Q: Can it monitor on a proprietary

system?

A: Yes, agents could be built for theproprietary systems.

Q: Does it leave any overhead on the

systems while monitoring?

A: Yes, it leaves a minimal footprint. But,this wouldn’t impact the performance.

Q: What are the typical processes that

are candidates for FASCIA?

A: FASCIA is best fit for monitoring businessprocesses that are characterized as ‘BigProcesses’. These Big Processes typicallyspan many system boundaries where allprocess steps cannot be under the control ofa single solution.

Q: Apart from monitoring, what does thisoffer?

A: Targeted Alerts , Auto error resolution,Predictive monitoring, end to end visibility,SLA Breach prediction, security breach,Shortened time for triage and root-causeanalysis meetings.


To Summarize – The FASCIA Advantage

Business Value

• Avoiding blame game’ between

silo 'ed application, middleware

and infrastructure teams

• Monetary savings across

aspects of operational,

maintenance , support, and

ownership costs

Business Value

• Avoiding blame game’ between

silo 'ed application, middleware

and infrastructure teams

• Monetary savings across

aspects of operational,

maintenance , support, and

ownership costs

Accelerated Delivery

• FASCIA is a accelerator with a

readily available prototype

• FASCIA can be easily

customized and deployed in a

shorter time frame when

compared to a custom

development

Accelerated Delivery

• FASCIA is a accelerator with a

readily available prototype

• FASCIA can be easily

customized and deployed in a

shorter time frame when

compared to a custom

development

Improving User Experience

• When processes are seamless a

improved experience is visible

across the user spectrum

• Support Personnel are aided,

Business has end to end visibility

and when resolved proactively

Customers/ Dealers Applications

face lesser downtime or exceptions

Improving User Experience

• When processes are seamless a

improved experience is visible

across the user spectrum

• Support Personnel are aided,

Business has end to end visibility

and when resolved proactively

Customers/ Dealers Applications

face lesser downtime or exceptions


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fascia for ibm overview... · 2020. 4. 6. · tech mahindra limited, herein referred to as techm...

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