Enhancing Your Communications Through Our Technology

Telephone System Features

Standard Features

Voicemail• Never miss a call with a voicemail you can personalise and access via other handsets or remotely. Telephone Directory• Internal company contacts easy to find.• Personal contacts easy to store and retrieve.

Speed Dial • Internal company contacts easy to find.• Personal contacts easy to store and retrieve. Conference Call Hands free capability allows the user to:• Host or join a conference call;• Allow new callers to join a conversation;• Split a call to speak privately to a single member of a conference call.

Standard Call Features • Send calls to another user;• Forward all calls to another handset;• Put calls on hold;• Swap calls with another user;• Answer a colleagues handset;• Call waiting – this can accommodate up to 3 calls.

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Standard Features

Vector Call Forwarding• A flexible feature which allows the user to set parameters of the call forwarding feature on a handset.

Hunt Group Set Up• The system can be configured to immediately pass the call to another user after a pre-defined number of rings. Hotdesking • Log into any handset with a secure passcode and pin number within your business to enable more flexible ways of working.

Unified Messaging• Integrate voicemail with email and listen to voicemail messages from your email account for greater access to messages.

Auto-Attendant• Create call flows to manage incoming calls which includes scheduling, to improve your customer’s experience.

Fax to Email• Eliminate the need for local fax machines. Faxes can now be presented to a group email address or a number of individual email addresses. For outbound faxing, documents can simply be scanned and emailed.

User Desktop Tool• A simple task-oriented user interface. You can now configure your IP handset with communications options such as feature keys, personal directories, call forwarding and internet bookmarks.

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Additional Features

Switchboard/ Receptionist ConsoleThis offers an advanced PC-based console and administration application. It has an easy to use graphical user interface (GUI) including screen based call status and call handling prompts.

This IP Console is ideal for both departmental and enterprise attendants requiring fast and easy access to call-processing functionality, and the ability to use other applications on the same PC. In the low/ medium traffic areas, the console operator can use the same PC for processing calls and for day-to-day office tasks (such as e-mail and word processing).

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Additional Services

Presence & Instant Messaging

The presence and instant messaging client is downloaded directly onto the user’s PC/ laptop and provides the presence and availability of other colleagues across inter-office and diverse geographic locations. Features also include secure instant messaging, audio conferencing, web and video collaboration with the call control capabilities of the new telephone system.

This application integrates with leading business productivity tools like Microsoft Exchange, Microsoft Outlook, Microsoft Office and IBM Lotus Notes to synchronise diary status to the presence tool i.e. ‘in a meeting’, ‘out of office’ and provides knowledge management for easy access to caller emails.

The Presence and Instant Messaging client will enable users to immediately identify the availability of their colleagues and boost productivity through smarter ways of working.

Presence & availability client

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Additional Services

Soft Phone

Road warriors and teleworkers can enjoy the same intuitive communications management from a remote PC or laptop by using a software-based IP phone. When remotely connected to the telephone system via a secure network connection, mobile users can make and receive calls as though they were inside the corporate network. The UC Advanced Softphone also lets users record calls on their computer, add customised ring tones, and configure HID-compliant USB devices through an intuitive user interface. And of course, when used in conjunction with the presence and Instant Messaging client, benefit from rich presence information, instant messaging, visual voice mail, and more.

Soft phone keeps remote workers connected

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Additional Services

Mobile Twinning - One Number

Mobile twinning is an embedded feature of the new telephone system that enables mobile users to have a rich, in-office experience in any location.

Through a single business extension number, the mobile user can be reached on up to eight devices. Logging into the corporate system from any device provides the mobile worker with all the features of the desk phone including corporate long-distance calling, Call Transfer, and Conference Call.

A mobile worker remains available and connected to the business, able to respond quickly and work effectively.

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Additional Services

Smartphone Client - On Net Calls in Wi-Fi Zones

The Smartphone Client is a simple way to connect and effectively communicate with your business associates so that you can be more productive whilst on the move.

The Smartphone application installs as a client on supported BlackBerry, Android and iPhone/ iPad devices and extends key unified communications capabilities to mobile users. Search your corporate directory, check visual voice mail, and automatically update your presence status and call routing preferences based on your location or time of day.

For Android and iOS devices, an integrated SIP softphone allows calling over Wi-Fi or 3G/4G to stay connected whilst removing mobile phone usage and roaming charges.

Smartphone Client on iPad

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Additional Services

Home Workers

The Remote Working Border Gateway is a highly scalable solution that gives remote workers, road warriors, and day-extenders seamless access to the voice and data capabilities of the office, wherever they are.

To ensure enhanced productivity for mobile and remote workers, our tenants can now extend unified communications from the new telephone system, over the Internet to mobile or remote workers via IP phones, soft phones, and Wi-Fi/ dual-mode phones.

To ensure the deployment of secure internal and external workspaces, including hotels, airports and home offices, the Remote Working Border Gateway provides comprehensive threat protection, strict access control, and privacy.

What this means is that remote employees can securely work and collaborate as part of the office network. The Remote Working Border Gateway is a remote access solution for businesses of all sizes, regardless of Service Provider, and allows secure deployment of multiple network connectivity services.

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Additional Services

Audio Web Conferencing

The Audio Web Conferencing application is a cost-effective, feature-rich, IP-based collaboration solution that connects people quickly and easily, regardless of their location. It enables internal and external employees, business partners and customers to connect and collaborate through highly interactive online meetings, brainstorming and training sessions, and presentations. The audio conferencing and web presentation capabilities foster collaboration. The browser-based interface enables users to swiftly schedule and conduct conference calls and share documents with any participant. Recording and publishing options extend the conference beyond the initial meeting.

Audio web conferencing view only client using google chrome

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Additional Services

Video Conferencing

Our Video Conferencing solutions eliminate distance, required bridges, hardware lock-in and frustration to bring you and your colleagues together into a seamless and spontaneous visual conversation.

Conference hosts can email an invitation which automatically generates a secure link which 3rd parties can use to join web and video conferences securely. To join video sessions, 3rd parties simply need a video camera endpoint. Our Video Conferencing solution fully integrates with other third party video conferencing solutions.

This Video Conferencing software adopts an efficient ‘peer-to-peer’ architecture, that eliminates the need for expensive and complex central infrastructure it runs on a range of standard, commercially available PC platforms to deliver solutions from three-screen, three-camera, large group systems down to personal, desktop systems. The Video Conferencing endpoints deliver high quality high definition video.

Audio web conferencing view only client using Google Chrome

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Additional Services

Contact Centre

Our Contact Centre solution is a portfolio of applications that enables any contact centre to maximise its efficiency. Each application equips contact centre agents with a unique set of tools to handle customer enquiries quickly and efficiently while, and provides real time information to supervisors to improve business processes. Contact Centre Solutions are browser-based, making them simple to manage from anywhere over the Internet. Our Contact Centre solution provides sophisticated routing and a highly customisable interactive voice response (IVR) with customisable real time and historical reports.

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Additional Services

Computer Telephony Integration

Computer Telephony Integration (CTI) is a way to use handset features straight from your desktop PC or laptop. With netCONNECT Desktop we can connect to your business application and glue them together, allowing the telephone, PC and business application to work together like never before. netCONNECT Desktop enables you to streamline how your teams work, creating a faster, and more personal service. All this can save seconds on each call and can dramatically reduce company overheads.

Instant business benefits include:

• Increase of revenue• Reduce company overheads• Save seconds per call• Greatly improve waiting times• Identify the caller before answering • Click to dial - make calls on directly on screen

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Additional Services

PCI Compliant Call Recording

With a focus on voice and data capture, our PCI Compliant Call Recording solutions cover everything from storage and event logging, to retrieval, playback and analysis. The latest multi-function products incorporate the smart, reliable and cost-effective technologies that businesses need, including web-based interfaces that give worldwide access to replay, configuration and maintenance.

Our solution delivers voice and screen recording, audio analytics and quality/ performance management applications.

PCI Compliance

Many organisations need to suppress specific parts of call recordings when taking card payment details or discussing other sensitive information.

We make it simple to generate single authenticated voice records with suppressed audio (silence) during active calls when card payments are being taken. This will enable our customers to comply with the requirements of PCI (Payment Card Industry) DSS, financial regulatory authorities and any other evidential regulations for unaltered audio.

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Costs

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Standard PhoneNo Hidden extras, just pay for calls.

Voicemail, call forward and hot desking are all included

£15 per handset

Switchboard/Receptionist Console Empowering your reception with full switchboard capabilities Cost subject to requirements

Presence & Instant MessagingImprove office communication with instant messaging and see who is

working and who is offline£2

Softphone Use your computer as your desk phone, in or out of the office

£1.50

Mobile Twinning Make your mobile and desk phone one number £3.00

Smart Phone ClientUse your mobile, with all the desk

phone features as if you were at your desk

£5.00

Homeworker An additional handset to use remotely via any internet connection £12.50

Audio Web Conferencing Present a collaborative session with shared desktops and audio features £8.00 per login

Video Conferencing Host video chats and remove the need for expensive and timely travel Cost subject to requirements

Contact CentreExperience powerful information with real time metrics and total knowledge of agents activities

Cost subject to requirements

Computer Telephony IntegrationLink your CRM with your telephones

and have customer information before you answer the phone

£3

PCI Compliant Call RecordingRecord voice and screen activities with watermark technology and multiple suppression techniques

£8.50

PriceDescriptionService

FASSET Technologies is a national service provider currently delivering data and communications solutions to over 1,600 employees at major multi-tenanted business park locations in the UK.

02392 49 7610

www.fasset.co.uk

helpdesk@fasset.co.uk

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