fastfacts feature presentation may 26, 2010 we are using audio during this session, so please dial...
TRANSCRIPT
FastFactsFeature Presentation
May 26, 2010
We are using audio during this session, so please dial in to our conference line…
Phone number: 877-468-2134 Participant code: 182500
© 2010 The Johns Hopkins University. All rights reserved.
Today’s Topic
• We’ll be taking a look at the Faculty and Staff Assistance Program (FASAP).
Today’s Presenter
• Deborah Hillard, Psy.D., Director of the Faculty and Staff Assistance Program
Session Segments
• Presentation– Deborah will provide an overview of the services
provided by the Faculty and Staff Assistance Program.– During the presentation, your phone will be muted.
• Q&A– After the presentation, we’ll hold a Q&A session. – We’ll open up the phone lines, and you’ll be able to ask
questions. – Deborah will answer as many of your questions as time
allows.
Contact Us
• If you would like to submit a question during the presentation or if you’re having technical difficulties, you can email us at: [email protected]
• You can also send us an instant message! – GoogleTalk – [email protected]– AOL Instant Messenger – HopkinsFastFacts– MSN – [email protected]
Survey
• Survey– At the end of this FastFacts session, we’ll ask you to
complete a short survey. – Your honest comments will help us to enhance and
improve future FastFacts sessions.
Facts of Life!
• At one point or another, every person experiences stress and tension.
– Many people have some type of personal challenge or stress.
– Problems often follow people to work.
– People often hesitate to ask for help.
Personal, Professional, Productive
• Manage competing demands• Develop coping strategies• Reduce wasted time and frustration• Improve health and wellness• Self-care• Improve productivity• Manage effective relationships
• Confidential, Personal, Professional, Free
JHU Sponsored• For faculty, staff & family
members• Toll-free access 24/7• Professional clinicians • Comprehensive clinical
assessment• Short-term counseling
Solution focused• Referrals when needed
Health plan or
community resources
Challenges of Daily Living• Troubled relationships• Emotional reactions• Stress• Anxiety or depression• Grief• Alcohol and drug abuse,
and co-dependency issues• Mental health
Work-Related Issues• Consultation to
managers with troubled employee
• Difficulty with co-worker• Flexible work schedule
consultation
• No cost associated with services
• Highly qualified professionals– Masters level or above
• Confidentiality– In accordance with State and Federal guidelines
• Clinical assessment– Clarify the problem; identify options; develop a plan
• Support for challenges or problems of daily living– Short-term counseling; coping strategies
What You Can Expect
• Emergency hardship loans up from $300 to $750
• Repaid via payroll deductions to the Johns Hopkins Federal Credit Union
• Must access through FASAP and meet certain criteria:– Clinical Assessment– Employee in good standing– Agrees to repay the loan
Financial Assistance Program (FAP)
• A multidisciplinary group made up of representatives from Human Resources and/or the Deans’ Offices, General Counsel, Faculty and Staff Assistance Program, and Security.
• Assists leadership in determining if someone is: – “At risk" for violating workplace violence policies– Becoming violent– Behaving in ways that interfere with a safe, healthy, and
secure work environment
• Safe at Hopkins
Workplace Violence/Risk Assessment
• Consultation to managers and supervisors whose staff are coping with crisis events; briefings about managing crises, workplace violence, troubled employees, and anger management.
• Individual assessment and referral.
• Group interventions; encourage individual FASAP follow-up as needed to all participants.
• Debriefing/Defusing: Talking to people about their experience or allowing them to talk about it. The goal is to reduce the likelihood of PTSD or other psychological problems. Intervention is tailored to the incident.
• Collaborative group interventions (clergy, others trained in crisis management).
Crisis Response Services
• Works with FASAP to facilitate the well-being and rehabilitation of distressed or impaired physicians and nurses as an alternative to discipline or dismissal.
• Encourages self-referrals from the Johns Hopkins physician and nursing communities, and act as an advocate for those who follow its policies and recommendations.
Professional Assistance Committees
Professional Assistance
The JohnsHopkins Hospital
Professional Assistance Committee
443-997-7000Please let us know you are calling to access the PAC and you will be
connected to the appropriate person.
[email protected] replies sent during normal business hours.
a RESOURCE forPHYSICIANS
Consultation: The Challenge for Leadership, Management, and
Administrators
The ImpairedProfessional
• Impaired performance • Odd behavior• Missed deadlines• Decreased productivity• Morale issues• Safety concerns• Complaints• Absenteeism
Role ClarificationsLeadership/
Manager Focus
Performance
FASAP Focus
Personal Concerns
Healthy, Productive People
Office Locations:
JH@Eastern: 1101 E. 33rd St., Suite C100
550 North Broadway, Suites 507 and 403
443-997-7000
Appointments can also be scheduled in the Washington D.C., metropolitan area.
• We’re going to open the phone lines now!• There will be a slight pause, and then a recorded voice will
provide instructions on how to ask questions over this conference call line.
• We’ll be answering questions in the order that we receive them.
• We’ll also be answering the questions that were emailed to us during the presentation.
• If there’s a question that we can’t answer, we’ll do some research after this session, and then email the answer to all participants.
Q&A
Thank You!• Thank you for participating!• We would love to hear from you.
– Are there certain topics that you would like us to cover in future FastFacts sessions?
– Would you like to be a FastFacts presenter?– Please email us at: [email protected]
Survey• Before we close, please take the time to
complete a short survey.• Your feedback will help us as we plan future
FastFacts sessions.• Click this link to access the survey…
http://connect.johnshopkins.edu/fastfactssurvey/
Thanks again!