Effective Quality Control Systems and Communication

Proud Members 1-800-660-0993 www.flbuildingmaintenance.com

Our Customer Service is Built on 3 Values:

• Quality

• Reassurance

• Communication

We accomplish this level of service with our quality control software.

The Experience

Customer Service Department

Our highly trained Customer Support Team is available 12 hours a day between 8:00 am to 8:00 pm EST.

Is Your Current Cleaning Contract Just Words on Paper?

• How do you know your building is clean?

• How do you know that the services in your contract are being done?

• How do you know if you’re getting real value for the price you’re paying?

• You can only know with proof.

Our Software Implementation

• Our customers receive a username and password

• Click on a desktop icon linking to the website login

• Easily submit and review information

• All data is secure

Get Started

We inspect those services to make sure they are performed to above industry standards.

Quality Inspections

Checkpoints Inspection results are available for review that are set with bench marks, expectations attached with pictures.

Job Scheduling

All work is scheduled based on the areas and frequencies specified in the contract.

Job Scheduling

Each task is assigned a work ticket that is closed “live” once completed using Smartphone or tablet

Detailed job schedules ensure that all services are completed as promised.

Job Scheduling

Submit work request to notify us of any concerns, or request additional services.

Communication

Communication Once submitted, all responsible personnel are notified. If the request does not receive a prompt response, management is informed.

BMOA Client Notification Dane Laverty from Boyer Company has SUBMITTED the following NEW work order: Client: Boyer Company Service Location: Boyer Company Offices Subject: No Toilet Paper Message : Date: February 26, 2012 09:23 AM Hi. There is no toilet paper in the men’s restroom on the 1st floor. Please choose one of the actions below: Reply View

BMOA Client Notification Dane Laverty from Boyer Company has SUBMITTED the following NEW work order: Client: Boyer Company Service Location: Boyer Company Offices Subject: No Toilet Paper Message : Date: February 26, 2012 09:23 AM Hi. There is no toilet paper in the men’s restroom on the 1st floor. Please choose one of the actions below: Reply View

We respond to your message and close out the work tickets

once the work is completed.

Communication

Our Customer Service department will follow up with your

satisfaction of the corrections.

Communication

Performance reports help us increase accountability and improve internal training.

Communication Reports

Communication Reports

View average inspection scores to know

that you are getting real value for the price.

With Effective Quality Control you KNOW!

• Services are completed as contracted

• Your messages are documented and responded to quickly

• You receive customer service that exceeds your expectations