february 11, 2020 federal maritime commission
TRANSCRIPT
FEDERAL MARITIME COMMISSION Office of the Secretary/ Rachel E. Dickon 800 North Capital Street, N.W. Washington, DC 20573-0001
O~EAN STAR INTfcRNATIONAL !NC.
February 11, 2020
Docket No. 20-03- Earlean Edwards Dukart v. Ocean Star International lnc.,d/b/a International Van Lines
Dear Sir/Madam,
We are responding to the above referenced Docket No. We were unpleasantly surprised to receive such a packet as we read through pages and pages of statements speaking of medical issues like; loss of consciousness, seizures, emergency room visits by ambulance, blood pressure, dehydration, malnutrition, fatigue, exhaustion, and emotional breakdown. {page 10 of 62 item 26).
On page 30 of 62 {item fl) it says' "Temperatures are we/1 above the 86 degree allowance for transportation of our elderly dog have been surpassed". Lastly, on page 38 of 62, V. (under) Damages, it says: "As of authoring of this document, the method of shipping belongings is unknown and unsecured. ED and spouse have essentiaJ/y been "camping" for more than a year with all possessions in storage in Denver, CO."
The person who says; "As of authoring this document" is referring to himself David Rejon, a "Businessman/ Justice of the Peace" in Corazal Town, Belize, who obviously has not been made aware by the person he is representing, {ED), that our company parted ways with ED in July 2018, and did NOT handle an overseas shipment to Belize for ED, but instead released it to another carrier of ED's choosing.
If these are all true statements, they are traumatic experiences for anyone, and not to make light of it, but we just don't know what any of thls has to do with us, as we never did this shipment to Belize.
At close examination of shipper's comments, she was not happy with the process and that we could not get possession of a sea container within her preferred timeframe. The couple VOCCs ( Evergreen or Zim Lines) that our company works with, and that service that trade lane, had no quick availability of sea containers, so the shipper decided to hire another shipping company which we believe to be Johnson International, and her contact person was Dawne Harris, which is mentioned in her complaint and in emails we are providing in this response as well.
In this response, we have included emails from our Relocation Coordinator (Scott Kalinowski) at the time (no longer with our company), as well as some emails wit Karin Neuber, our logistics Mgr. It appears that
3961 NW 126TH Avenue, Coral Springs 33065
Toll Free: (855) OSI-SHIP Local: (954) 753-4533 J Fax: (954) 337-0731
OCEAN STAR INTERNATIONAL !NC.
ED had advised Karin that she was delivering some additional storage boxes to the Public Storage facility where the rest of her items were being stored, and requesting an address where she could drop those storage boxes off. However, the facility manager than informed us that ED had Packrat drop off large PODs which were not allowed on their premises.
So some of the issues we faced that caused severing of the relationship were, container availability, not quick enough, delivering PODs to the Pubic Storage facility, and demanding that we stuff items into the cupboards of her many bookshelves, (pies included}.
Finally, we took the extra step to contact Dawne Harris Team Leader at Baron Worldwide ( formally known as Johnson International} which ED includes in this complaint a June 18, 2018 email from Samuel Bassin/ President discussing the logistics of them picking up the items that were stored in the Colorado whse ( see Exhibit 7) of complaint sent to us by the FMC
Upon speaking to Dawne Harris on February 11, 2020, as soon as we mentioned Earlean Edwards Dukart's name, she immediately remembered the fiasco the nightmarish events in having to deal with ED, even though it is approaching 2 years.
She advised us that ED was making up a lot of stories and when they were attempting to collect payment, a couple of credit cards were declined. They spotted a container at the Colorado whse for loading, but then canceled due to difficulties in dealing with ED. Ms Harris advised their company was charged for a "dry run of the sea container, and when ED refused to pay, they put her in collections".
Ms. Harris was kind enough to forward a November 19, 2018 email from Mr. Samuel Bassin/ President showing that they canceled the services. We have included a copy of that email in this response in the event the FMC want to contact Baron Worldwide to confirm the facts we have stated in this response.
In closing, it is evident that even though our company released the items in storage to ED in July 2018, after her payment cleared, it is evident that even the new shipping company she hired, had difficulty working with her, and seems from their email it finally ended in November 2018.
Please remove from FMC's Federal Register as the evidence included will show we are dealing with a very irrational person, and these are all fabrications. Furthermore, and most importantly this is not an overseas shipment handled by our company.
Thank you
Management
3961 NW 126TH Avenue, Coral Springs 33065
Toll Free: (855) OSI-SHIP Local: (954) 753-4533 I Fax: (954) 337-0731
From: Sent:
Earlean Edwards Dukart <[email protected]> Monday, June 11, 2018 12:12 PM
To: Karin Neuber Subject: Re: updated schedule: 4005736
I have an emergency delivery of my boxes scheduled. They need to know can it be left at the warehouse until pickup?
> On Jun 8, 2018, at 11:22 AM, Karin Neuber <[email protected]> wrote:
> > Our warehouse is located at:
> 3900 E 45th Ave > Denver, CO 80216 >
>
> Best Regards, > Karin Neuber > Logistics Manager > > Tel (954) 510-4483 ext 227 > Toi! Free: (855) 674 7447 ext 227 > Web: www.internationalvanlines.com > >
> > > -----Original Message-----> From: Earl A-Edwam-s-Qukcrr <earleanduk [email protected]> > Sent: nday, June 08, 2018 11:31 AM > To: arin Neuber <karin@internatio anlines.com> > Subje · Re: updated sc : 4005736
:J~,~~~€e:-Ff~
/ido believe i can make that work. I need the address of the warehouse to schedule the storage box's delivery.
> > >
I can confirm as soon as I know.
» On Jun 7, 2018, at 1:36 PM, Karin Neuber <karin@internationalvan!ines.com> wrote: » » Good Afternoon, »
» Please review the attached booking and let me know if loading at our » warehouse next Wednesday 06/13 is ok for you? » » » Best Regards, >> Karin Neuber
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From: Earlean Edwards Dukart <[email protected]> Sent: Monday, June 04, 2018 6:06 PM To: Karin Neuber <[email protected]> Subject: Re: NEW BOOKING: 4005736 Importance: High
I need a specific date to schedule the storage box deliveries to the warehouse. Since it has not been set up yet there is a request for a 40' hi cube.
On Jun 4, 2018, at 8:55 AM, Karin Neuber <[email protected]> wrote:
Good Morning Earlean,
Based on the below information I see that you are not ready for the container to be loaded tomorrow. I will place the booking on Hold status until this is resolved. Container loading can be rescheduled for next week.
Best Regards, Karin Neuber logistics Manager
"\·e: www.internationalvanlines.com
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On Jun 20, 2018, at 11:11 AM, Scott Kalinowski <[email protected]> wrote:
Earlean,
We have provided you with a breakdown of the total charges. You have been charged for the crating of the pool table, wrapping of the items (not full packing), loading the items into the truck, unloading the items into the storage unit, reloading the items from storage into your movers truck or container (once we have received payment), one month of storage, and the cancellation fee.
The error in regards to the packing was made by our accounting team, ln speaking with Nico and looking at your
quotation, this was never to be a full pack job. Therefore, our accounting team revised the invoice to reflect only the services we have rendered.
Please let us know when you will be transacting the payment so we can let our crew know when they wi!J need unload the storage unit.
Thank you,
Scott Kalinowski Relocation Coordinator International Van Lines, Inc. P. 954-510-4483 ext. 226 T. 855-674-7447
Customer Service: 954-510-4483 ext. 117,231,234,240,250 http://internationalvanlines.com/
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From: Scott Kalinowski <[email protected]> Sent: Wednesday, June 20, 2018 3:57 PM To: 'Earlean Edwards Dukart' <[email protected]>
Cc: 'Nico Restrepo' <[email protected]>; 'Karin Neuber' <[email protected]>; 'Jay Morales - IVL' <[email protected]>; [email protected] Subject: RE: Cancellation Invoice Importance: High
Earlean,
We will have our accounting dept adjust the invoice removing the $500.00 for reloading. That is the last time we will be revising the invoice as we have all spent way too much time on this. As soon as you receive it, payment must be made. If not, another month of storage will be added .
The re age "e 1pment availability" under item 18.
Scott Kalinowski Relocation Coordinator International Van Lines, Inc. P. 954-510-4483 ext. 226 T. 855-674-7447
.' u needed to be out of your home. Also, please refer to your contract for
Customer Service: 954-510-4483 ext. 117, 231, 234, 240, 250 http ://i nte rnatio na Ivan Ii n es. com/
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Earlean,
I thought you wanted us to get in contact with her as she is now your designated mover that wi!! be handling your
shipment and the unloading of the storage unit? If that is not the case, who will you have available this Saturday mornlng to remove the contents from the storage unit? Our foreman can be there at 9:00am to open the unit. Whoever is removing the items will need sign off on our inventory llst as they are now taklng possession of the
items.
Thank you,
Scot'i: Kalinowski
Relocation Coordinator
International Van Lines, Inc.
P. 954-510-4483 ext. 226 T. 855-674-7447 Customer Service: 954-510-448~.-gxt.----1-!-1,----B-1.,---2-i htto: internatlonalvan!ines.Co-nl
40,250
F m: Earlean Edwards Dukart [mallto:ear{eandukart(Q)comcast.net] ent: Thursday, June 28, 2018 2:13 PM
To: Scott Kalinowski Subject: Re: Revised Cancellation Invoice
She is not the owner of the contents. She cannot control my schedule. I want my belongings.
----~
n Jun 28, 2018, at 11 :19 A_l\,f ott Kalinowski <scotttZi:'.internationalvanlines.com> vVrote: .<f,: l ""::,"'"' 5 " ,s''Ov-Hello Earlean.
/ We have received the funds into our account today. J just left a voicemaiJ for Dawne Harris to see if her crew can be at
the storage facility this Saturday morning at 9:00am to remove your items. I am awaiting her call back.
Thank you,
Scott Kalinowski
Relocation Coordinator International Van Lines, Inc.
P. 954-510-4483 ext. 226 T. 855-674-7447 Customer Service: 954~510-4483 ext, 117,231,234,240,250 http: /Ii nte rn atio n a Ivan fines .com/
3
Fro • cott Kalinowski mailto:scott inter tiona/vanlines.com nt: Friday, June 29, 2018 10:13 AM
To: 'Earlean Edwards Dukart' Cc: 'Jay Morales'; 'Karin Neuber';' · Restrepo'; '[email protected]'; 'Erika Snow' Subject: RE: Revised Cane on Invoice Importance: Hlgh
Earlean,
Our foreman Jessie will be there in one hour (9:15am local time). Please be there with sufficient !abor to remove your items from the storage unit. You will need to sign off on the inventory list before removing the items as they are being released from our care.
Scott Kalinowski Relocation Coordinator lnternational Van lines, !nc. P. 954-510-4483 ext. 226 T. 855-674-7447
Customer Service: 954-510-4483 ext. 117,231,234,240,250 http:ljinternationalvanlines.com/
From: Earlean-"Ea"wards Duka [mailto:[email protected]] Sent: Friday, June 29, 2018 9· 3 AM To: Scott Kalinowski Cc: rales; Karil}..N uber; Nico Restrepo; [email protected]; Erika Snow
ubject: R : isecl Cancellation Invoice
Today
On 129, 2018, at 7:35 AM, Scott Kalinows o t t:i:l' intern.mi onal vanlines. com> wrote:
Ea an,
Since Saturday does not work for you, please reply specifying a date and time that will work and I will check with our foreman for his availability.
Scott Kalinowski Relocation Coordinator International Van lines, lnc P. 954-510-4483 ext. 226 T. 855-674-7447 Customer Service: 954-510-4483 ext. 117,231,234,240,250 http:/ /internationalvan!ines.com/
On J 28, 2018, at 12:19 PM,0._..vtt Kalinowski <scott'.lhntemationalvanlines.com> wrote:
2
From· ott Kalinowski <scott international nlines.com> S t: Monday, July 02, 2018 9:31 AM
: 'Earlean Edwards Dukart' <earle comcast.net>
Cc: Morales' <'a i 1onalvanlines.com>; 'Karin Neuber' <[email protected]>; 'Nico Restrepo'
<nico@internationalva n lines.com>; da na@internationalvan!ines.com; 'Erika Snow' <[email protected]> Subject: RE: Revised Cancellation Invoice
Importance: High
Earlean,
This is gettl g pretty ridiculous at this point. On Friday when f asked what date worked for you, y u responded w·
"TODAY". iracu/ously I was able to make that happen by getting our foreman there and you did w up. Please '--c-MSiie wil(not coordinate another thing on this s · until ou call me tO-discuss verbally. At that time I will have
a co eagu yo JCe to ven what is being discussed and I will also be calling my foreman so we can schedule a pick up date & time that works for everyone.
Scott Kalinowski Relocation Coordinator International Van Lines, Inc. P. 954-510-4483 ext. 226 T. 855-674-7447
Customer Service: 954-510-4483 ext. 117,231,234,240,250 http://internationalvanlines.com/
On Jun 29, 2018, at 3:24 PM, Scott Kalinowski <scott.'aintemationalvanlines.corn> wrote:
Earlean,
Our foreman Jessie was at the storage unit at 9:15am this morning and waited 3 hours, he also tried calling you multiple t~mce you did not show up or answer his ca/ls, we wilt now need to sort thrs oui: next week. 1 also tneacalling your cell multiple times to which you did not answer. Please keep in mind another month of storage will be billed to you if you do not get in touch with us soon to remove your items.
Scott Kalinowski Relocation Coordinator International Van Lines, Inc. P. 954-510-4483 ext. 226 T. 855-674-7447
Customer Service: 954-510-4483 ext. 117,231,234,240,250 htto ://intern at ion a Iva n Ii nes. com/
l
On Jul 3, 2018, at 9:30 AM, Scott Kalinowski <scott@internationalvan!ines.com> wrote:
Earlean,
Over the past 2 weeks I have addressed every single question. lam not going to repeat myself. It is not our problem that you do not have access to a phone. We find this very suspect since you were calling us frequently up until last week.
As it stands now, we have received payment and are releasing your shipment. This is why we want your confirmation that you will be present at the storage facility this Friday morning July 6111 at 10:00am with adequate labor so you can remove your items from the storage unit. That is al! we are requesting.
We await your confirmation,
Scott Kalinowski Relocation Coordinator International Van lines, Inc.
P. 954-510-4483 ext. 226 T. 855-674-7447 Customer Service: 954-510-4483 ext. 117,231,234,240,250 http://internationalvanlines.com/
1
On Jul 3, 2018, at 10:20 AM, Scott Kalinowski <[email protected]> wrote:
Earlean,
Thank you for confirmlng you will be there with your labor at 10:00am on Friday July 6'11• I am saying that our foreman
Jessie will be there with the key so he can open the unit for you.
AS REPEATED NUMEROUS TIMES SINCE LAST WEEK, NO WE WILL NOT BE REMOVING THE ITEMS FROM THE UNIT. YOUR DESIGNATED MOVER (DAWNE HARRIS/ HER COMPMAY) IS TO BE HANDLING THE REMOVAL OF THE ITEMS. THAT IS WHY WE WERE CONTACTING HER TO LET HER KNOW THE DATE AND TIME. SHALL I CALL HER BACK OR WILL YOU BE CONTACTING HER TO MAKE SURE THEIR CREW 15 THERE FRIDAY MORNING AT 10:00AM TO REMOVE THE ITEMS FROM THE UNIT?
Scott l<alinowski Relocation Coordinator International Van Lines, Inc. P. 954-510-4483 ext. 226 T. 855-674-7447
Customer Service: 954-510-4483 ext. 117, 231, 234, 240, 250 http://internationaIvanlines.com/
1
O Ju! 3, 2018, at :05 PM, Scott Kalinowski <[email protected]> wrote:
Our foreman is permitted to open the unit so you ca O ·~ • h whatever moving crew you have there. Since we have the unit re our foreman has the key to open it, I 't see any issue. I cannot continue to write the same things av nd over. You will need to find a phone an e.
PLEASE CONFIRM YOU AND YOUR MOVING CREW WILL BE THERE FRIDAY MORNING AT 10:00AM SO YOU CAN REMOVE
YOUR ITEMS.
Scott Kalinowski Relocation C dinator lnternati al Van Lines, Jnc. P. -510-4483 ext. 226 T. 855-674-7447 Customer Service: 954-510-4483 ext. 117,231,234,240,250 http://internationalvanlines.com/
1
On Jul 3, 2018, at 12:43 PM, Scott Kalinowski <[email protected]> wrote:
Earlean,
Since we have the unit rented, Jessie wil! have the key and will speak to the facility manager to advise them of what is being done. You did not rent the unit so it makes sense that they would not let you in there. However, we did rent the unit and Jessie has the key so he is allowed i_D_ill.ere..-All I ai11 e1sking you to eenfirm is that yqu wi!I have adequate labor to hel ove the items from t~ge unit on Friday mor · _. · BBm? -) --
Please keep in mind you brought this all on yourself delivering PODS to the stora~ility in the first place whi~ one was aware of. --;:::::Z---:::
Scott Kalinowski Relocation Coordinator International Van Lines, Inc. P. 954-510-4483 ext. 226 T. 855-674-7447 Customer Service: 954-510-4483 ext. 117,231,234,240,250 htto:/ /internationa!va n lines.com/
1
On Jul 3, 2018, at 2:20 PM, Scott Kalinowski <[email protected]> wrote:
J just personally spoke with Tamara (facility manager) that knows who you are from the PODS de!lvery. She confirmed that you will be a/lowed to remove your items from the unit with your crew once Jessie has opened it and you sign off on our inventory list.
Now J need your confirmation that you and your crew will be there Friday morning at 10:00am to remove your items, awaiting your reply.
Scott Kalinowski Relocation Coordinator International Van lines, Inc. P. 954-510-4483 ext. 226 T. 855-674-7447 Customer Service: 954-510-4483 ext. 117,231,234,240,250 http://internationa)vanlines.com/
1
From: Earlean Edwards Dukart <[email protected]> Sent: Tuesday, July 3, 2018 5:38 PM To: Scott Kalinowski <[email protected]>
Cc: Jay Morales <[email protected]>; Karin Neuber <[email protected]>; Nico Restrepo <nico@internationalva n lines.com>; da na@internationalva n lines.com; erika <[email protected]> Subject: Re: Revised Cancellation Invoice Importance: High
Back into the circle of no response ... I will not sign off until the inventory list is checked, not before. I will not be forced to say everything is there before I am allowed to check it and truly know each inventory piece is accounted for less the two pieces I know didn't make it.
On Jul 3, 2018, at 2:20 PM, Scott Kalinowski <[email protected]> wrote:
J just personally spoke with Tamara (facility manager) that knows who you are from the PODS delivery. She confirmed that you will be allowed to remove your items from the unit with your crew once Jessie has opened it and you sign off on our inventory fist.
Now J need your confirmation that you and your crew will be there Friday morning at 10:00am to remove your items, awaiting your reply.
Scott Kalinowski Relocation Coordinator International Van lines, Inc. P. 954-510-4483 ext. 226 T. 855-674-7447
Customer Service: 954-510-4483 ext. 117, 231, 234, 240, 250 http://internationalvanlines.com/
1
From: Earlean Edwards Dukart <[email protected]> Sent: Thursday, July 5, 2018 6:37 PM
To: Scott Kalinowski <[email protected]>
Cc: Jay Morales <[email protected]>; Karin Neuber <[email protected]>; Nico Restrepo <nico@internationa!va n lines.com>; Erika Snow <erika@internationa Ivan lines.com> Subject: Re: Revised Cancellation Jnvoice
I haven't received a call
On Jul S, 2018, at >L·.,,,(iiMA,CSl<c;o;;t?t Kalinowski <[email protected]> wrote: ~-Of course' you will be able to e your items and thus you will need to sign off on the inventory list since you are taking them back into your poss ion.
AJI is sent on our end for Jessle to be at the storage facility tomorrow morning at 10:00am. Please confirm that you and your crew will be there.
Scott Kalinowski Relocation Coordinator International Van Lines, Inc. P. 954-510-4483 ext. 226 T. 855-674-7447
Customer Service: 954-510-4483 ext. 117,231,234,240,250 http://internationalvanlJnes.com/
***Click below to check out our reviews*** <imageDOl.jpg>
From: Earlean Edwards Dukart [mailto:[email protected]] Sent: Tuesday, July 3, 2018 6:48 PM To: Scott Kalinowski Subject: Re: Revised Cancellation Invoice
I certainly will as long as it is also confirmed that I am not being forced to sign the inventory sheet without seeing my belongings first. You have not directly addressed this.
1
On Jul 10, 2018, at 10:17 AM, Scott Kalinowski <[email protected]> wrote:
Earlean,
We are waiting for you to let Charlie (and us) know the date and time that works for you. Please advise when you will have a moving crew at the storage facility to remove your items? We want the items removed from the storage unit just as much as you want your items returned. However, we are all waiting on you to advise us of the date & time.
Scott Kalinowski Relocation Coordinator !nternational Van Lines, Inc. P. 954-510-4483 ext 226 T. 855-674-7447 Customer Service: 954-510-4483 ext. 117,231,234,240,250 http://internationalvanlines.com/
1
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21712020
Item
International Van Lines/ Ocean Star International
3961 NW 126 Ave.
Coral Springs FL 33065
United States
Earlean Dukart
Belize
Description
Crating Fee custom crating of pool table
Movers wrapping, loading and unloading
Storage
Cancellation Fee
Terms Payment Terms:
***Please be advised that all invoices are due
Invoice: Erika Snow
Invoice#
Invoice Date
PO#
Balance Due (USD)
Unit Cost
700.00
4,000.00
891.00
150.00
Total
Amount Paid
Balance Due (USO)
upon receipt in order lo avoid any delays or service disruptions. A late payment fee of 2% of
your invoice per day will apply until payment has been received in full.***
Payment Options:
Wire, ACH and direct cash deposit payments.
If you would like to pay via ACH (online check) please visit the following link:
ht!Rs:f/smartp_ey~Rrofitstars.com/exRress/QS!CPP
If you would like to pay via wire transfer please see the wire details below.
Wire Transfer Details:
JP Morgan Chase Bank
10585 Wifes Rd
Coral Springs, FL 33076
Routing no. 267084131
Accountno.868350500
Swift Code. CHASUS33 (for international only)
Beneficiary Name: Ocean Star International Inc
Direct Deposit Instructions (cash only):
Ocean Star International Inc
954-753-4533
3961 NW 126th Ave
https:/loceanstarinll.freshbooks.com/showlnvoice?invoiceid=2776079
/
International Van Lines
IN4005736
June 18, 2018
Due Upon Receipt
$0.00
Quantity
1
1
1
Line Total
700.00
4,000.00
891 .00
150.00
5,741.00
-5,741.00
$0.00
1/2
217/2020
Coral Springs, FL 33065
Account# 868350500
Invoice: Erika Snow
We thank you for your support and please feel free to contact us with any questions.
Notes •**Your payment of your quoted amount is due NOW in order to proceed with your loading. In
the event that there are any additional fees for additional loading time, extra packing/materials,
chassis, insurance etc ... you will receive a new bill at a later dale. Please let me know if you
have any questions and submit payment ASAP!***
https:/loceanstarintl .freshbooks.com/showtnvoice ?invoiceid,,,2776079 212
Custom Movers Services, Inc 3290 Kent Road Stow, OH 44224 800-514-6927 330-564-0511 fax
Bill To
International Van Lines 3957 NW 126th Ave Coral Springs, FL 33065
Registration # Purchase Order# Service date
4005736 5/7/2018
Agent
Due date
6/7/2018
Item Description of Services
PT3DC Pool Table (Disassemble and Crate) - 3 pc OSVCCALL Service Call
Date
5/8/2018
Customer
Dukart, Earlean 3243 S Bahama Street Aurora, CO 80013
Org/Dest Rate Schedule
Origin 0
Qty/Cubes Rate
1 375.00 1 49.00
PLEASE PAY OFF OF THIS fNVOlCE-Please contact Melissa with questions Total regarding this invoice. Thanks!
Payments/Credits
Balance Due
Invoice
lnvo·1ce #
340582
Vendor Code
Amount
375.00 49.00
424.00
$424.00
$0.00
$424.00
Ocean Star fnternatio:nci i
Terms and Conditions of Service
1. Our international full service shipping proposals include the service of clearing customs by an OSI customs broker unless otherwise indicated. The service does not Include the destination local government agencies fees if any, or duties or taxes if applicable or otherwise indicated. It is the responsibility of the shipper to ensure that the consignee's name correlates with all documentations necessary for customs clearance ( ex passport, visa etc.). Customs regulations are subject to change at any time. Any information OSI may have provided is a brief summary of customs regulations applicable to household goods shipments to your destination and is occasionally being provided for general guidance to assist our agents and customers. Since such regulations are subject to change without notice, OSI cannot be held liable for any costs, damage, delays, or other detrimental events resulting from non-compliance. It is the consignee's responsibility to check with the local embassy or consulate for any regulatory requirements and obtain/ provide all documentation needed to facilitate their customs clearance.
2. Furniture packing and crating costs and that of box packaging (if necessary) is subject to actual utilization of both material and labor on moving day. Final invoice shall reflect total charges per actual materials usage including all amounts necessary for securing your load into the appropriate container.
3. Estimated total charges during the quotation process are simply a cost estimate based on a variety of factors not the least of which are: submitted inventory list in verbal or written form, national cubic foot.age averages for common household items, visual surveys, etc. Final charges may vary if one of these factors differs from the
Qtion interview prior to booking.
1mated Time of Pickup 1s based on your desired date 1n con1unct1on with the appropriate time of day as nnined by the carrier's normal schedule. While every effort is made to provide you with a timely pickup, OSI
shall not be held liable for delay or missed picl<: up caused by highway obstruction, faulty or impassable highway, lack of capacity of any highway, bridge, or ferry, or caused by breakdown of mechanical defects of vehicles, equipment, or from any cause due to negligence of the carrier; nor sha!! the carrier be bound to transport by any particular schedule, means, vehicle or otherwise than with reasonable dispatch. The carrier reserves the right in regards to the routing, method of transportation, selection of carrier and delivery agent. The assigned carrier shall have the right in the case of physical necessity to forward said property by any carrier or route betwe.:n the point of shipment and the point of destination.
5. Estimated Time of Arrival is determined by the shipping line and is listed on their Booking Confirmation. At! shipping lines reserve the right to schedule changes while in transit should they deem this necessary. While not guaranteed, most shipments arrive at port within 30-60 days of sailing date. This time estimate is based on a compilation of past experience of shipping time frames for specific regions. In addition, this shipping time estimate begins from the first date of complete payment of final invoice or receipt of the required customs/contact documents if applicable. OSI cannot be held Hable for any unforeseen actions that would delay a shipment's arrival
such as, but not limited to natural disasters, port/terminal issues, government lnvolvement, port ,,-,-ut'"h'o ·cy;customs intervention, labor strikes, Increased examinations due to heightened security alerts, etc.
6. It i highly recommend that Marine Insurance coverage be purchased for your international shipment While eve effort is taken to provide the most secure method of transporting your goods, accidental damage/loss does
ur on a seldom/ random basis. If insurance is purchased, you must itemize the articles of concern and provide this list to our office. The insurance endowment will be filed based on your declaration of the shipment's value and the premium amount wm be assessed on your final invoice. All terms and conditions of coverage are subject to the Insurance policy. AH claims, if any, should be submitted by the Consignee directly to the Insurance Company of record. OSI is the carrier for your shipment, not the insurance underwriter and wi!I not be responsible for any claim you may have. If you choose not to purchase insurance, you are waiving your right for reimbursement in case of damage or loss. If you choose not to insure you hereby declare that OSI has offered marine insurance coverage for your shipment. In addition, if coverage is declined by the shipper/consignee, neither you nor any person or entity acting on your behalf shall assign, grant, authorize or allow any subrogation of your rights against OSI in connection with your shipment. OSI shall be indemnified and held harmless for any loss incurred if this agreement is breached as a result of any claim or action of subrogation or otherwise asserted by any third party in connection with your shipment. All Platinum Plus (All Risk) insurance endowments are subject to a $500 deductible per occurrence which must be met prior to any claim being paid. It is mandatory that all professionally packed customers (mover packed) purchase Platinum Plus insurance coverage (Al! Risk).
3961 NW 125TH Ave, Cora! Springs, FL 33065 Ph: {954} 753-4533 http:f/www.osishipping.com Fax: {954} 337-0731
ele Initial: __
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al charges will apply, but are not limited to inaccessible or difficult entry; stairs and long carry situations and other unforeseen hindrances determined on moving day and/or during the delivery at destination (if applicable). All freight charges are issued to mainland points/countries only. Additional charges will apply for ferty or shuttle service to islands, outer is/ands and non•rnainland points.
8. Our local moving agent and/or shipping line have the right to determine whether crating or palletizing is necessary for the safety of your belongings.
9. For vehicle/boat shipments, you must provide our office (or the carrier in some cases) the original title, a signed/notarized power of attorney authorizing OSI to ship your vehicle/boat. In addition, you will be provided a dock receipt by email that must be given to the carrier to be stamped at the port of entry. Any delays in the processing of your shipment as a dlrect result of incomplete documentation shall be the responsibility of the shipper.
10. Deposits are non refundable on cancellations. However, deposits are transferrable or can be applied toward future shipments with OSI.
11. While final charges for all ocean shipments are contingent on the total volume of said shipment, final charges for air shipments are contingent on volume or weight, whichever is greater. Trucking shipments and all intermodal transportation are based on interim weight of your shipment. Intermodal companies reserve the right to add a bunker or fuel surcharge if there is a substantial weight difference between the estimated and actual weight. Shipment volume is determined by an independent third party such as the local moving agent, intermodal company or shipping line at the receiving terminal. Unless otherwise noted, your shipment will be either palletized or crated so as to prevent harm during the shipping process. Final dimensions include all space occupied by the palletizing and crating process.
12, All shipments are subject to a standard documentation/ S.E.D. (Shippers Export Declaration) fee for processing insurance documents ff insurance is purchased, bill of lading, shipping instructions to carrier, forwarding all necessary documents to carrier or destination agent. While every attempt is made to consider all charges for the delivery of your goods, certain charges are always excluded from our estimates/invoices, unless otherwise noted in your contract. These charges include, but are not limited to port, terminal and container service charges at destination, parking space reservation if needed, temporary or non-household goods customs clearance, inspections and/or scanning charges, quarantine charges, excessive delays at customs points, unexpected increase in road taxes/fees, handling of different weight or volume, emergency bunker charges, chassis fee, scale fee, toll fees, war risk surcharges, import duties and taxes if applicable at destination, storage/demurrage, wharfage, detention/ waiting time by trucker or drayman difficult access de!lvery, long carry, shuWe service, hoisting, fuel, in-house de!iv a ov or, etc.
1;;-!e
• AH invoices must be paid in full within 72 hours of invoice date to insure timely processing of your shipment and to avoid storage/administrative charges.
14. While every effort is made to make your relocatlon a pleasant and efficient experience, disagreements somet:Imes occur. Depending on the stage within the shipping process, we request that you submit your information in writing to the contact email designated in your customer packet. Your submission will then be reviewed by upper management for accuracy, clarification, determination and resolution. Said resolution will be presented to you in writing shortly thereafter. OSI is committed to exemplary customer setvice and will do everything within reasonable limits to effect a satisfactory resolution. During this phase, you are required to maintain all communications between OSI personnel and yourself in the utmost confidence and will not forward, display publicly, post online or otherwise reveal the nature of any internal communications as it is considered privileged information and may hinder the negotiation process.--An al settlement reached is further bound by this confidentiality agreement and the shipper/consignee consents t the jurisdiction and venue of any court of general jurisdiction of Broward county, Florida a cl.any legal proceed! s arising out of this Agreement shall be brought only in such courts.
In ·a1: ele ---15. BANDONM CARGO: If the shipper or consignee does not respond to repeated communication regarding an unpa1 invoice or does not arrange to pidl:-up cargo at destination after alerts have been sent, after 30 days OSI resetYes the right to consider the cargo abandoned and give order of destruction of cargo before storage fees at
3961 NW 126TH Ave, Coral Springs, FL 33065 Ph: {954} 753-4533 http:f/www.osishipping.com Fax: {954} 337-0731
origin begin to accrue or demurrage/storage fees begin to accrue at destination. OSI cannot and will not allow charges by warehouses or steamship lines to accrue to OSI's account due to a shipper's or consignee's irresponsible act. Furthermore any fees charged by the warehouse or steamship lfne associated with the disposal of the cargo will be to the account of the shipper/consignee. Even if cargo is disposed of, the shipper/consignee is not absolved from these charges or any unpaid invoice(s) due to OSI in association with the shipment, and these fees will automaticall -€A ed to your credit card on file. In addition, if disposal of cargo should occur for the reasons m ned in th1 parag h, OSI shall be indemnified and held harmless for any loss and no legal action shall be rought against OSI or an of its associates.
Initial: els, ---/
6. Pick-u s subject, but not limited to changes by the shipping line and/or intermodal company responslble-for shipping ur household goods. Every effort will be made to retain your scheduled date, yet unfor seen-Eircumstances ay prevent a timely pick-up. In this case, dispatch will work diligently to find a solution
as to prevent as much · convenience as possible.
Initial: Pi& -~-"-
~-,-,-, T~o~secure your move, we require a nominal deposit as listed in your offer. Acceptable forms of payment are credit card, wire transfer, cashier's check and money order. Balance is due within 3 business days after the invoice has been issued with a credit card, personal or business check, money order, cashier's check or wire transfer and made payable to OSI, but please be aware that a 4% convenience fee wilt be applied if you choose to pay by credit card. All personal and business checks must be processed through ACH (Automated Clearing House) network; a $5.00 processing fee will apply, Shipment will not depart origin until the final payment has been received. If shipment does not depart, storage fees will begin to accrue after 7 days. A late fee of 2% (of your invoice) per day will begin to accrue 3 business days after the final invoice has been issued. All payments or adjusted balance, if any, must dear the bank posting system in order to release your sh·1pment and continue service. A non-sufficient check issued to OSI will incur a minimum service fee of $150.00. It is considered fraudulent to pay for services with a check that is returned for insufficient funds. It is also unlawful to place a stop payment on any persona! check
,, ized by shipper in exchange for services rendered.
shlpping contracts are subject to GR! (General-Ratelncrease/issued-by-#le--shippmg--ttfl · emed sary for them to do so according to maritfine law. All bookings are subject to carrier's equipment and spa
availabili wh1Ch may attect-t~ final invoice. --------------------~
I ve read and understand the-content of this ocument and I a erein.
ele Signature. _________ _
Printed Name: Earl.;:;an Ed,-.-'-·
Limited Liability
o be bound by the terms a d conditions
5.'112018
By signing this contract, the consignee fully acknowledges that any and al! contract-based and/or tort-based claims under this contract are fully assigned to the designated carrier. This contract unambiguously states that any and all disputes arising from this contract are between the consignee and the assigned carrler. OSI or our agents shall under no circumstances be liable for any loss, damage, expense or delay to the goods for any reason whatsoever when such goods are in the custody, possession or control of third party selected by the carrier to forward, enter and clear, transport or render other services with respect to such goods. By signing this contract, the consignee fully acknowledges that OSI cannot be held vicariously liable for the errors and omissions of others.
3961 NW 126™ Ave, Coral Springs, FL 33065 Ph: {954} 753-4533 http:/{www.osishipping.com Fax: {954} 337-0731
From: Sent: To: Subject:
File Message
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Dawne H. <[email protected]> Tuesday, February 11, 2020 1:29 PM 'j ay@i nternatio nalva n Ii nes.co m · RE: 8113-446-8 EDWARDS
ITl t:J ,.,15C CORRE:;~-. 1~:, Reply A.II -,'- To t·,lanag-.:f-
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Yes. Show· it as processing fee and send it together with the DIX involce.
Sincerely,
Samuel Bassin President
ank you and make it a wonderful day!
Mrs. Dawne Harris International Team Lead
CJ BARONWORLDWIDE A United Va'l Line Agent
CORPORATE OFFICE: 7009 S. Jordan Road Centennial. Colorado 80112 Direct: 1.303 785.4352 Office hours: 7 OOam - 3:30pm {central) [email protected] htto :/ /www. ba ronworldwide .com/ FMC license 023094F
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LOCATIONS: Denver CO, Centennial CO, Colorado Springs CO, Boulder CO, Topeka KS, Dallas TX, Santa Fe NM, Cheyenne WY, San Diego CA.
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From: Dawne H. Sent: Tuesday, February 11, 2020 12:24 PM To: '[email protected] ' <[email protected]> Subject: 8113-446-8 EDWARDS
File Message HEip Q Tell me wnat you 1vant to do
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B 113-446-8 Edwards
Eanean Edwaras Dukart < earleandukart@co'1Kast.net> Tc Dawne Harris
(D Vou torwarded this mernlge on 2..·11 11 02012.:2.1 Pf-.<1 .
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Hi! Is everything in order at this point? IVL is still gMng me grie-f but tomorrow is their tast day. Assuming au does go as planned do•,•,
Thank you and make it a wonderful day!
Mrs. Dawne Harris International Team Lead
BARONViORLDWIDE A Unitee van Line Agent
CORPORATE OFFICE: 7009 S . Jordan Road Centennial, Colorado 80112 Direct: 1.303. 785.4352 Office hours: 7:00am - 3:30pm (central) [email protected] http://www baronworldwide.com/ FMC license: 023094F
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