fedex ship manager 2220 quick guide · fedex ship manager 2220 quick guide table of contents new...

FedEx Ship Manager 2220Quick Guide

Table of Contents

New Shipping Labels 3

Reporting Residential Surcharges 6

New Service Options and Packaging 6

International Shipping Enhancements 7

Using the New Hold File 8

• Flexible Shipping Options 8

• Customize System Settings 9

• Save a Shipment in the Hold File 9

• Save a Multiple-Piece Shipment in the Hold File 11

• Edit a Shipment Directly on the Hold File Screen 12

• Edit or View a Shipment on the Shipping Screen 13

• Ship a Package from the Hold File 14

• Delete a Shipment from the Hold File 15

• Duplicate a Shipment in the Hold File 15

• Assign a Tracking Number 16

• Weigh Packages on a Scale 16

• Customize the Hold File Screen 19

• Import a PassPort File 20

FedEx Ship Manager 2220Quick Guide

Additional Information

Technical Support• In the U.S., dial 1 888 670-8981 and select option 1.• In Canada, dial 1 877 853-4485 and select option 2.

Online Help• For “How To” instructions, click any Help button or select Help Topics from the

Help menu. Then double-click on any topic from the Contents page.• Be sure to check the FedEx Bulletin Board for messages from FedEx®.

FedEx Web Site• For the latest information about FedEx, click the fedex.com button at the top of the

FedEx shipping screen to visit the FedEx Web site.• Then click on any link to explore the latest features and news from FedEx.

The information contained in this Quick Guide is confidential and proprietaryto FedEx. No part of this Quick Guide may be distributed or disclosed in anyform to any third party without the written permission of FedEx.This Quick Guide is provided to you under and its use is subject to the termsand conditions of the FedEx Automation Agreement. Any conflict between theinformation contained in this Quick Guide and the applicable FedEx ServiceGuide will be controlled by the FedEx Service Guide.

© 1998-2004. FedEx Express Corporation. Unpublished.

FedEx Ship Manager | 2220 | New Features

FedEx Ship Maanger Quick Guide 3

New Shipping LabelsFedEx is excited to bring you the latest technology in its new shipping label barcode and design.As soon as you begin shipping, you’ll notice a new, uniform look to all your FedEx Ship Managershipping labels.The most important change that you’ll discover is the boldface E or G on the right side of yourlabels. You’ll also discover a boldface H for your FedEx Home Delivery® shipments. These letterstell you which FedEx service you selected for your shipments:• E FedEx Express®

• G FedEx Ground®

• H FedEx Home Delivery®

To help you identify information on your new shipping labels, take a look at the following examples.

FedEx Express® Shipping Label

The letter “E”represents FedExExpress service types.

The new 2D barcodecontains more

information thatFedEx uses to deliver

and track yourpackages.


4 FedEx Ship Manager Quick Guide

FedEx Ground® Shipping Label

References appearbelow the recipient

information.

The letter “G”represents FedExGround service.



FedEx Home Delivery® Shipping Label

The letter “G” alsoprints on the labelwhen FedEx HomeDelivery is selected.

The letter “H”indicates FedEx

Home Delivery servicewas selected.

Residentialsurcharges are printedin the doc-tab portionof the label.



Reporting Residential SurchargesWith the new software, residential surcharges and delivery area surcharges are included inyour courtesy charges when you print your shipping labels and reports.For example, the doc-tab label below includes a residential surcharge in the “Special” servicesamount. These surcharges also display on your shipping screen when you request a ratequote, and they can be included in validator labels.

A residentialsurcharge isincluded in the“Special”services amounton the doc-tab.

New Service Options and Packaging

FedEx Express Saturday Delivery FreightFedEx introduces Saturday Delivery for FedEx Freight® shipments to select locations. IfSaturday Delivery is available for your shipment, Saturday Delivery displays in the Specialservices list on the Options screen. The Freight services that offer Saturday Delivery include:• FedEx 1Day Freight• FedEx 2Day Freight• FedEx International Priority Freight

FedEx 2Day® Service PackagingIf you ship FedEx Express 2Day service, now you can select FedEx packaging types includingFedEx Pak, FedEx Box, and FedEx Tube.



International Shipping Enhancements

International Postal Code ValidationTo make sure your international package clears customs and arrives on time, FedEx Ship Managerchecks whether the recipient’s postal code matches the city, state, or province. If the postalcode does not match, the following message displays:

Click OK and correct the address to continue.

Expanded Declared Value FieldFedEx international commodity shipments now allow you to enter a larger amount for declaredvalue. The following example highlights the extra spaces in the Unit value field for an individualcommodity type.

For internationalcommodities, you can

enter a larger valuefor the declared value.



Using the Hold FileNow you have the convenience of saving shipment information in a hold file so you can edit,copy, and complete shipments at a later date or time. Once your system has been set up to use thehold file, you can save shipments from the shipping screen, and you can import shipmentinformation from a PassPort transaction file.

Flexible Shipping Options

Customize allows you to select the information you want to display on the hold file screen,such as Recipient ID, Package Weight, and Service Type.

Delete removes a shipment from the hold file.

Assign Tracking # automatically assigns a tracking number to a domestic or internationalpackage. You do not have to wait until you ship the package to assign a tracking number.

Edit displays the shipment information on the shipping screen, so you can view and modifyshipment information. When you finish entering your changes, you can save the shipment in thehold file. Or you can ship the package and print the label.

Read Scale automatically reads the weight of the package from a scale, if a scale is connectedto your shipping system.

Duplicate copies a shipment and prints a shipping label. The shipment information does notdisplay on the shipping screen.

Ship completes a shipment and prints a shipping label immediately. The shipping screen doesnot display the shipment information.

To find a shipment,search on one of the

search fields in thechoice list. For

example, search onthe recipient country.



When you check the Hold box at the top of thescreen, the Ship button changes to the Hold button.

Customize System SettingsIf the hold file is not available on your system, you must enable the hold file in system settingsand then reboot your system. To update system settings, you need an administrator password.If you have the administrator password, follow these steps to enable the hold file:1. Select System Settings from the Customize menu at the top of the screen.2. Select your meter and account number.3. Click on the 6 - Integration tab and enter the administrator password.4. Check the “Enable Hold File” box at the bottom of the screen. Then reboot your system.

Save a Shipment in the Hold FileYou can save shipments in the hold file once the hold file has been enabled on your system. If thehold file has been enabled, the Hold box displays above the Recipient ID on the shipping screen.1. Check the Hold box above the Recipient ID on the shipping screen.

The Ship button at the bottom of the shipping screen changes to the Hold button.2. Select a Recipient ID or enter the recipient information on the shipping screen.3. Select the current sender and return sender.

Check the Hold box to save ashipment in the hold file.

You can save domesticand international

shipments in the holdfile when you shippackages from the

shipping screen.



4. Complete the following required package details and billing details:• Number of packages• Package weight• Service type• Package type• Bill shipment to• FedEx billing account numberNote: If a scale is attached to your shipping system, you can read the package weight fromthe Hold File.

5. Enter any additional information on the Shipment details screen and Options screen.Note: If you check the Shipment notification box, FedEx Ship Manager does not send themessage until you ship the package.

6. To save the shipment, click the Hold button at the bottom of the shipping screen.7. To modify, copy, ship, or delete the package, continue on the following pages.

The Ship Date automatically changes to the current date whenyou ship the package from the hold file.

Click the Hold button to save the shipment inthe hold file.



Save a Multiple-Piece Shipment in the Hold FileYou can save a multiple-piece shipment in the hold file just as easily as you can save a single-piece shipment. Once you hold the shipment, you can enter individual package weights from thehold file screen, or you can weigh each package on a scale.1. Check the Hold box above the Recipient ID on the shipping screen.2. Select a Recipient ID or enter the recipient information on the shipping screen.3. Select the current sender and return sender.4. Complete the following required package details and billing details:

• Number of packages• Package weight• Service type• Package type• Bill shipment to• FedEx billing account number

5. Enter any additional information on the Shipment details screen and Options screen.6. If you do not want to enter individual package weights or other information, click the Hold

button at the bottom of the shipping screen.7. To enter individual package weights or optional information, click the Multiple-piece shipment

button on the Shipment details screen.

8. On the MPS Information screen, enter the weight of the first package in the Package weightfield. Enter any additional information for the package and click the Add button.

9. Enter the weight of each package in the Package weight field. Add any additional informationavailable and click the Add button.

10. When you finish entering the weight of each package, click the Hold button.Note: If the Ship Now button displays instead of the Hold button, click the Save & Exitbutton to return to the Shipment details screen. Check the Hold box above the recipientinformation. Then click the Hold button at the bottom of the shipping screen.

You can enter andchange individual

package informationwhen you send the

shipment from the holdfile.



Edit a Shipment Directly on the Hold File ScreenOnce you save a shipment in the hold file, you can modify the shipping information directly onthe hold file screen. You can also modify additional information that does not appear on the holdfile screen by using the Edit button.To modify information on the hold file screen, follow the instructions below. To modify additionalinformation, such as special services, continue on the next page.1. Select Hold File from the Shipping List button at the top of the screen.2. Find the shipment you want to modify. If you need help finding the shipment, perform a

search on one of the search fields described below.3. Search Fields

Search fields appear in the choice list beside the Search button at the top of the hold filescreen. Examples include Recipient company, Service type, P.O. Number, Reference, andDepartment/Notes.In the Search for field, enter information describing the field. For example, enter “ABCCompany” for Company name or “P.O. 123” for P.O. Number.

4. Click on the information you want to change. For example, to change the Package weight forRecipient ID COMPANY1, click on the Package weight field on the COMPANY1 line.

5. Enter your changes.6. If you are changing the Service Type or Payment Type, choose the new service or payment

from the choice list.7. Enter any additional changes and click OK.

Enter changesdirectly on the

screen, or select aService Type or

Package Type fromthe choice lists.

Domestic andinternational servicetypes appear on the

same choice list.



Edit or View a Shipment on the Shipping ScreenWhen you use the Edit button to edit a shipment from the hold file screen, the shipment informationdisplays on the shipping screen. Then you can view and edit additional shipping information,such as special services and international commodites. When you finish, you can ship thepackage or save the package back in the hold file.Note: You can also modify shipping information directly on the hold file screen. However, theEdit button gives you the ability to view and enter shipping information that does not display onthe hold file screen.1. Select Hold File from the Shipping List button at the top of the screen.2. On the hold file screen, click on the shipment you want to edit or view.3. Click the Edit button to edit or view the shipment information.4. Make changes as needed to the shipment.5. If you are ready to ship the package, click the Ship button at the bottom of the screen.

If the Hold button displays instead of the Ship button, remove the check mark from the Holdbox above the Recipient ID.

6. If you are not ready to ship the package, click the Hold button at the bottom of the shippingscreen.If the Ship button displays instead of the Hold button, check the Hold box above theRecipient ID on the shipping screen.

Check the Hold boxto save the shipment

in the hold file.

Remove the checkmark from the Hold

box to ship thepackage.



Ship a Package from the Hold FileOnce you save a shipment to the hold file, you can complete the shipment and print the labelfrom the Hold File screen at any time.1. Select Hold File from the Shipping List button at the top of the screen.2. On the hold file screen, click on the package you want to ship.

To modify the shipment3. To change the shipment information shown on the hold file screen, enter your changes

directly on the hold file screen.4. To edit or view additional shipping information that displays on the shipping screen, such

as special services, click the Edit button.

To ship the package5. Click the Ship button.6. If you are on the shipping screen and the Hold button displays instead of the Ship button,

remove the check mark from the Hold box above the Recipient ID.

If there is an error• If there is an error and the shipment is not completed, an error message displays on the hold

file screen and an error label prints on your label printer.

To duplicate and shipa package without

viewing or editing theshipment, click the

Duplicate button.

To ship a package without viewing or editingthe shipment, click the Ship button.



Delete a Shipment from the Hold File1. Select Hold File from the Shipping List button at the top of the screen.2. On the hold file screen, click on the shipment you want to delete.3. Click the Delete button at the bottom of the screen.

Duplicate a Shipment in the Hold FileOnce you save a shipment in the hold file, you can duplicate and ship the package, while leavingthe original shipment in the hold file.Note: When you duplicate a shipment, a shipping label prints immediately. You cannot makechanges to the shipment.1. Select Hold File from the Shipping List button at the top of the screen.2. On the hold file screen, click on the package you want to duplicate.

The shipping label prints immediately unless there is an error.

If there is an error• If an error occurs and the shipment is not processed, an error message displays on the screen

and an error label prints on the label printer.

When you duplicatea shipment, a

shipping label printsimmediately.

The shipping screendoes not display.



Assign a Tracking NumberFedEx Ship Manager assigns a tracking number to a shipment when you ship the package. Ifyou need a tracking number before you complete the shipment, you can assign a trackingnumber from the hold file.1. Select Hold File from the Shipping List button at the top of the screen.2. On the hold file screen, click on the shipment you want to select.3. Click the Assign Tracking # button at the bottom of the screen.

Weigh Packages on a ScaleIf a scale is connected to your shipping system, you can weigh a shipment directly on the holdfile screen.1. Select Hold File from the Shipping List button at the top of the screen.2. On the hold file screen, click on the shipment you want to weigh.3. Click the Read Scale button at the bottom of the screen.4. Place the package on your scale.5. To ship the package, click the Ship button at the bottom of the shipping screen.

You can assign atracking number onthe hold file screen

before you ship apackage.



Edit or Send a Multiple-Piece Shipment from the Hold FileTo edit or process a multiple-piece shipment from the hold file, keep the following points in mindand follow the instructions below.Key points:• If the weight of an individual package is missing, you will receive an error label and the

shipment will remain in the hold file when you click the Ship button.• When you click the Edit button, the Hold box is checked on the shipping screen. Remove the

checkmark if you want to process the shipment after you edit the shipment.• When you enter information on the Multiple-Piece Shipment Information screen, you can

save your entries and return to the shipping screen by clicking the Save & Exit button.How to send a multiple-piece shipment from the hold fileNote: You must enter the weight of each package to successfully process the shipment. If theweight is missing for one or more packages in the shipment, you will receive an error label andthe shipment will remain in the hold file. In addition, an error message displays in the ErrorMessage column on the far left: “A weight is required.”1. Select the shipment from the hold file screen. Click the Edit button.2. If you want to save your changes and keep the shipment in the hold file, the Hold box

should be checked.3. If you want to ship the package after making changes, remove the check mark from the Hold

button above the recipient information on the shipping screen.4. Click the Multiple-piece shipment button on the shipping screen.

Next, the Multiple-Piece Shipment Information screen displays as shown on the followingpage. The Packages summary box lists each package in the shipment and displays thepackage weight and declared value. If the weight was not entered for an individual package,the weight is zero 0.

Enter the weight ofeach package in a

multiple-pieceshipment.



5. If the weight is missing or incorrect for an individual package, click on the package in thePackages summary box.Enter the weight of the package in the Package weight field. Enter any additional packageinformation and click the Update button.

6. Repeat the previous step for each package in the shipment.7. To process the shipment, click the Ship button at the bottom of the MPS screen. To save the

shipment, click the Hold button at the bottom of the screen.To change the Ship or Hold button, click the Save & Exit button. Then check or un-check theHold box above the recipient information. Click the MPS button. Click the Hold or Shipbutton at the bottom of the MPS screen.

Individual packageweights are required

to process amultiple-piece

shipment from thehold file.



Customize the Hold File ScreenYou can select the recipient information and shipment information to display on the hold filescreen by clicking the Customize button. Then select or de-select information to display on thehold file.

To view all of the information that is currently selected, move the scroll bar at the bottom of thehold file screen from left to right.

Move the scrollbar to view all of

the shipmentinformation on

the hold filescreen.



Import a PassPort FileIf you use the PassPort screen to process shipping transactions from a file, you can also savethe shipping transactions in the hold file. Once a shipment transaction is saved in the hold file,you can use the features described in your Quick Guide.1. To import a transaction file to the hold file, select Process Transactions from the PassPort

menu at the top of the screen.2. Select a Processing Mode on the PassPort screen.3. Specify the Input file. An Output file is optional.4. Check the Process to Hold button on the PassPort screen.5. You can also select Process errors to hold so that you can view and correct errors directly

from the hold file.6. Click the Process button to begin.7. When you finish processing a transaction or a file, you can click on the Hold dashboard

button to view the shipments in the hold file. The transaction Id for each shipment displaysin the Transaction ID field on the hold file screen.

8. Once a shipment is in the hold file, you can select the shipment and use any of the featuresand buttons described in your Quick Guide.

If there is an error• If an error occurs when you process a transaction file, an error message displays in the Error

Message field on the hold file screen. The Error Message is the first field on the left of thehold file screen.

Check the Process tohold box to save

PassPort transactionsin the hold file.

Click the Hold dashboard button to display the hold file.

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