FIEGE eFulfilment“Full Service E-Commerce Modell”

FIEGE Group

FIEGE Group – History

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FIEGE Group

FIEGE Group – Fact Sheet

Regional Focus

European Core Business

Expansion axis: East | South-East

China as a gateway to AsiaCNCN

g y

Worldwide partner network

F t & FiBB

NLNL

DDUAUA

PLPL

UKUK

Facts & Figures

20.000 employees in 18 countries

210 sites

FF

HH

SKSKUAUA

CHCH AA

II

PPEE

CZCZ

3 mio. m² warehousing space

1,5 bn € turnover in 2009

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FIEGE eFulfilment

FIEGE eFulfilment – e-Commerce FULL SERVICE MODEL

Finance Service

LogisticsWebshopService IT/eF

CustomerCustomerService

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Modular System -> Specific or full service possible

FIEGE eFulfilment

FIEGE eFulfilment – e-Commerce FULL SERVICE MODEL

quickflexiblescalable

FIEGE eFulfilment

international

Duration of implementation process: 2 monthsDuration of implementation process: 2 months

Ongoing evaluation of sales & reporting figures together with the customer

Modular system – to be fitted to your current & future needs

E id t

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Europewide concept

FIEGE eFulfilment

Webshop & e-Commerce ERP-SystemWebshopServices

WebshopPlanning & Implementation of Webshop-Systems(including design)Ongoing Shop Hosting & SupportConsulting service for your optimal shop solution(from white label to individual Webshop-Systems)

Interfaces to the e-Commerce ERP-SystemWeb-based technology

XML i t fe.g. XML-interfaceCRM & WMS functionalitiesMultiple reporting functionalities

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FIEGE eFulfilment

Marketing & Sales SupportWebshopServices

Marketing Service

Shop Design

Online Marketing

Search Engine Optimization (SEO)

Sponsored Links

Individual marketing camapaigns

Up selling/Cross selling

Mailing service (e-Mailing, newsletter)

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FIEGE eFulfilment

Payment & Debitorial ServicesFinance Service

Payment Services

Direct debit & open invoiceCredit cardsOthers: Online payment providers & country specific methodsAdress validation / Adress verificationRisk ManagementFraud Prevention

Debitorial Services

BillingDebt collection

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FIEGE eFulfilment

Customer ServiceCustomer

Service

FIEGE European Service CenterCall-Center (In- & Outbound)Mailing ServiceMultilingual

Call-CenterOrder intake Phone, Fax, e-Mail, Mailing, etc.Client requestsPhone, Fax, e-Mail, Mailing, etc.After Sales ServiceEscalation Management

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FIEGE eFulfilment

Logistics services

Logistics

SourcingInbound Handling (incl. quality management)Ressource-efficient warehousing & inventory managementPick & Pack (B2B & B2C)VAS (e.g. gift cards, wrapping)Adress & customer inquieriesTransportation (all ongoing carriers) inkl. track & traceReturn handling

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FIEGE eFulfilment

IT Structure (1/2)

IT

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FIEGE eFulfilment

IT Structure (2/2)

IT

High-security individual entry levelsUnlimited user access possible High-speed interfaces99,974% Uptime during the last 12 months(13.03.2010)Intuitive handling & designFitted for customer service purpose

Reporting functionalities:

Sales & logistics reporting functionalitiesIndividual marketing & campaign analysis possible

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FIEGE eFulfilment

Profit & Earn from Outsourcing your e-Commerce activities

FIEGE eFulfilment – e-Commerce FULL SERVICE MODEL

Full Service Model: Webshop, Customer & Payment Services & Logistics

Ongoing evaluation of sales & reporting figures together with the customer

Profit & Earn from Outsourcing your e-Commerce activities

g g p g g g

Europewide concept

Consulting with longlasting e-Commerce know-how

Focus on core competencies

Variable cost model ⇒ Sustainability / risk minimization

Flexible model fits all volatilities in the e-Commerce businessFlexible model fits all volatilities in the e Commerce business

Minimal invest needed

Growing concept for growing business

FIEGE – YOUR PARTNER IN MULTI-CHANNEL MANAGEMENT

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FIEGE – YOUR PARTNER IN MULTI-CHANNEL MANAGEMENT