field force automation executive overview

© 2009 IBM Corporation

IBM Global Technology Services

Field Force AutomationExecutive Overview

© 2009 IBM CorporationIBM Global Technology Services

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Agenda

Business Issues for Mobility

IBM Field Force Automation (FFA)

Mobile Device Management Services (MDMS)

Case Studies

Next Steps


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Agenda




Case Studies

Next Steps


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Accelerating changes in business conditions are driving increasing reliance on mobile workers to deliver business value to our organizations

Globalization has resulted in new, distributed business models to increase coverage and assure business resiliency

– Internationally dispersed prospects, clients, virtual teams and global service centers– Geographically distributed workforce

Innovation is fundamental to remaining competitive– Enabling the automation of routine, repetitive tasks– Enabling people to work together on non-routine cognitive work– Need for responsiveness and flexibility to quickly assemble and disassemble virtual

teams – Pressure to reduce travel expenditures

Organizations are under continuous pressure to increase individual and organizational productivity

– Cost control initiatives put constant pressure on labor and resource expense – Aging workforce makes it imperative to fully utilize valued skills that may reside

anywhere– Speed of change forces ongoing skills transfer in all job categories– Dispersed workforce makes timely communication and integration of enterprise

information essential to ensuring consistent quality of work, wherever it takes place


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Clients can leverage mobility solutions to create new capabilities for strategic advantage

How Mobility Can Help

Drive more value from better information and business process management

Drive business growth by enabling rapid workforce responsiveness at the discovery point of new business opportunities

Optimize business process performance by collecting key metrics which define performance and profitability of the process

Transform information into a trusted strategic asset through easy access to analytic capabilities

Improve profitability Enable continuous business

process improvement through capture and analysis of performance data

Predict outcomes and improvedecision speed

Analyze and predict more accurate business outcomes for faster decision making based on ability to provide data at the source of the client transaction, while consolidating field data whenever required

Reduce time to spot new trends

Reduce time required to gather data

Improve customer satisfaction with faster response times

Benefits


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Agenda




Case Studies

Next Steps


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The Mobile Workforce Puzzle: Field Force Automation Delivers Enterprise Asset Management & Much More…

Supply Chain Management

Asset Lifecycle Management Enterprise Asset Management

Document Management

Outage Detection and Management

Mobile Workforce Management

Geospatial Systems

Mobile Dispatch

Materials Management

ERP Integration

Proven ROI in Key Industries:

Manufacturing

Utilities

Oil &Gas

Telecommunications

Healthcare

Life Sciences

Government

Retail & Hospitality

Travel & Transportation

Equipment and remote asset monitoring Deploy and Manage Sensors/Intelligent Electronics Reliability Centered Maintenance (RCM)

Optimize capital and operation expenses Compare asset performance across fleet/grid Reduce operational and financial risk


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Corning saved an hour per technician per shift

Aetna saved $50,000 per year in admin costs

Great River Energy reduced inspection cycle time by 80%

Maryland Stadium Authority saved $60,000- $100,00 annually

Rush Medical Center raised productivity by 27%

Hewlett-Packard increased asset reliability by 47%

The Value of FFA is Proven by Demonstrable ROI


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IBM Global Services:Helping you Maximize ROI and Project Effectiveness

IBM Business Consulting Services

Business strategy

ERP and EAM Application integration and implementation

Business process transformation

IBM Packaged Application Management Services

Business Strategy

Application configuration support

End user supportlevel 1 (if applicable)

Reports, interfacescustomizations and extensions

Application management functional

IBM End-to-End Systems Integration

IBM Global Technology Services

Device Platform Integration and Deployment (Device Kit Assembly , Testing, Distribution, Maintenance)

Software Platform Management Services (Software load & test)

Device Asset Management

Device Management (diagnostics, configuration management, software

and security)

Training

Equipment Maintenance

Network Design and Implementation

Network and Enterprise Security


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DesignDesignDesignDesign BuildBuildBuildBuild DeliverDeliverDeliverDeliver SupportSupportSupportSupport MaintainMaintainMaintainMaintain

Business, SW and HW Integration

StrategyStrategyStrategyStrategy

WebSphere – Middleware Product FamilyWebSphere – Middleware Product Family

Infrastructure and ISV Software

ISV SoftwareISV Software

Hardware

Wireless Network

• Security Assessments and Consulting

• ROI Assessment

• Business Process Consulting

• Project Planning and Component Selection

• Application Design, Lab Services and Testing

• Site Survey and Facilities Management

• Network Design (wired, wireless)

• Proof of Concept Management

• Hardware and Software Procurement and Integration

• Wireless Network Deployment and Management

• Project Deployment

• Maintenance ( IBM/Business Partner)

• Software Platform Management

• User Training

• Application Hosting Services

• Mobile Device Managed Services

• Ongoing Systems Management

IBM Global Technology Services:Delivering ROI Faster through Partner Collaboration


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• World Leader in integration of wireless and mobility solutions• Global integration services• Process and infrastructure design and implementation• Flexible SW architecture• Complete Lifecycle Services including Device maintenance• Industry-specific solutions/experience• Ecosystem of ISV and hardware partners• Global financing flexibility

IBM Delivers Field Force Automation by Leveraging a Powerful Ecosystem of Global Alliances & Partnerships

Key Motorola, Lenovo,Zebra and IBM ISV infield mobility • Experienced, array

of asset and service management mobile software with Industry-specific solution templates and workflow

• 80% prebuilt, pre-integrated, mobile products

• Built on a recognized Agentry mobile platform

• Hundreds of customers worldwide

30-year wireless and advanced data capture experience In-depth industry mobility application skills Global leader in EPC RFID installs; RFID tags and best-in-class readers Broadest line of purpose-built enterprise-class mobile devices In-depth device, security and WLAN management tools Key IBM Alliance w/ Complementary Ecosystem of partners

30-year wireless and advanced data capture experience In-depth industry mobility application skills Global leader in EPC RFID installs; RFID tags and best-in-class readers Broadest line of purpose-built enterprise-class mobile devices In-depth device, security and WLAN management tools Key IBM Alliance w/ Complementary Ecosystem of partners

40+ years of experience in printer and printer technologies Multiple printer families for broad solution deployment Best of Breed in printer industry In-depth mobile printer and WLAN management tools Broad industry experience Key IBM Alliance w/ Complementary Ecosystem of partners

40+ years of experience in printer and printer technologies Multiple printer families for broad solution deployment Best of Breed in printer industry In-depth mobile printer and WLAN management tools Broad industry experience Key IBM Alliance w/ Complementary Ecosystem of partners

Exceptionally Engineered Thinkpad PCs Worldwide; A comprehensive line of notebook and tablets with high-performance wireless built in Innovative Research and Development for laptops and tablets Passes critical Military specifications “Semi-ruggedized” State-of-the-art ThinkVantage Technology (Systems Mgmt. Software Tools)

Exceptionally Engineered Thinkpad PCs Worldwide; A comprehensive line of notebook and tablets with high-performance wireless built in Innovative Research and Development for laptops and tablets Passes critical Military specifications “Semi-ruggedized” State-of-the-art ThinkVantage Technology (Systems Mgmt. Software Tools)


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Agenda




Case Studies

Next Steps


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IBM’s Mobile Device Management Services (MDMS)bundles a comprehensive set of services that impact the full lifecycle of the mobile solution

Purchasing the devices is the easy part!!!

Acquisition IBM Device

Management Services for asset management

Deployment, configuration and installation IBM Device


IBM Platform Integration and Deployment Services

IBM Software Platform Management Services

IBM Workplace Optimization Consulting Services

Physical management IBM Device



Support IBM Device


IBM End User Support Services

Maintenance IBM Platform

Integration and Deployment Services

IBM Software Platform Management Services


Retirement/disposal IBM Device


IBM Platform Integration and Deployment Services


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Mobile Device Management ServicesImpact Realization of Value

Operational Incentives– Allow customers to focus on their business and not managing

devices or applications– Increase device and application availability– Enable reporting and tracking of in-service devices– Leverage IBM’s depth and breadth of technical expertise– Provide a method to ensure devices are compliant with

business requirements – Enable over the air updates to deployed devices– Track mobility asset management and reporting

Financial Incentives– Provide reduced and predictable costs– Select full, end-to-end service solutions or choose services capabilities

that meet business needs– “Change” Technology Implementation from CapEx to OpEx with IBM

Global Financing option– Reduce the cost and disruption of the Technology “refresh cycle”


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Agenda




Case Studies

Next Steps


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Cost-effective implementation of multiple mobile solutions across the value chain

Vast improvements in productivity, planning and cost containment

BP needed to deploy multiple mobile applications for activities ranging from exploration to processing, to transportation

Diverse IT and systems environments

Focus on consolidating systems and standardizing processes

Case Study: British Petroleum (BP)

CHALLENGE

BUSINESS VALUE OF SYCLO

Integration into multiple back-ends: SAP, Primavera, Maximo, OSI PI, and ISSOW from Petrotechnics

Deployed multiple pre-built applications and templates, minimizing software costs

Extremely flexible framework allowed for continuous adjustment of integrations and business processes

IT VALUE OF SYCLO


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Agentry

BP Views its Syclo and Motorola Implementations as a Versatile Platform Approach to FFA, Utilized by Multiple Business Units


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Case Studies

Next Steps


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Why IBM Field Force Automation (FFA)?

Cut costs and boost profitability through higher asset utilization, reduced downtime, improved supply chain effectiveness and higher customer satisfaction

Increase your ROI and accelerate payback time on all your critical assets including mobile personnel

Enhance efficiency across the entire asset management lifecycle for both owned and non-owned assets, equipment, resources and personnel

End-to-end solution = 1-stop shopping and vendor consolidation

Take advantage of IBM and partner best practices as well as end-to-end, full lifecycle solutions approach

field force automation executive overview

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