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effectivenessof a human resource

informationsystem in National

IranianOil CompanyAn empirical assessment

Reza Hosnavi and Majid RamezanIran University of Science and Technology, Tehran, Iran

GROUP MEMBERS:

Anil PathakSabita Pradhan

Manorama Singh4/22/12 11Tolani Institute ofManagement Studies

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PURPOSE

To examine the impact of threespecific variables, namely: system

quality, information quality, andinformation use.

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INTRODUCTION

Information system (IS) units to providesupplementary services to end-users

Diffusion of client-server architectures The idea of delivering high quality IS

services and the costs associated withdelivering such services are debatable

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Two researchers - Propose an ISsuccess model

Information use User satisfaction

Informationquality

System quality

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Multiple instruments are required toassess IS effectiveness

Used technology acceptance model (TAM)

Attitude to theuse

Actual of usesystem

Perceivedusefulness

Perceivedease of use

Externalvariables

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LITERATURE REVIEW

IS effectiveness is a construct comprising. IS effectiveness is fairly complex.

Many researchers gives key ingredients indeveloping a competitive advantage.(system quality, information quality andsystems success)

IS effectiveness is limited to the financialindices measurement

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Effectiveness of marketing informationsystem was examined in five specific variables

System quality Information quality Quality of he Marketing Information

system technical support Marketing Information system compatibility

Marketing Information system flexibility

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The effectivenessmeasurement is based on the

Competing Value Model Four basic dimensions

1. Information quality

2. System quality

3. User satisfaction

4. System use

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INFORMATIONQUALITY

Organizations are shifted from file cabinetsto databases and from library shelves to

the internet.

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Trying to improve their systems forknowledge management and

organizational memory.

Some of the researchers have identified

characteristics of information quality :accuracy, timeliness, relevance andreliability

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SYSTEM QUALITY

Mainly focused on performancecharacteristics of the system.

Resource utilization and investmentutilization. Ease of access, ease of use, friendly

working environment and latesttechnology.

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USER SATISFACTION

There is no clear relationship establishedbetween system effectiveness and user

satisfaction.

User satisfaction measures the netbenefits perceived by the ISsstakeholders.

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SYSTEM USE

The use of computer systemcharacteristics should match with user

task needs. Nature of system use could be addressed

by determining whether the fullfunctionality of a system is being used forthe intended purposes.

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Spending more time on systems doesnt

gives any relationship between usage and

the realization of expected results. Task-technology fit (TTF) which suggests

that better outcomes(i.e. performance) willresult when there is a match between thetask and the technology (ease ofdetermining what data is available andwhere)

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BOUNDARY OF IT SERVICES IN THEOIL INDUSTRY

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METHODOLOGY

The following proposition is advanced forinvestigation:

P1. The integrated human resourcesystem in the NIOC is an effective system. Examine this proposition by means of

three other hypotheses: H1. Users are satisfied by the system

quality. H2. Users are satisfied by the information

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IS EFFECTIVENESSQUESTIONNAIRE

Four main companies of the ministry ofpetroleum were included in this research

Total of 180 questionnaires Only USER were suppose to answer that

questionnaires

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RELIABILITY AND VALIDIT

In order to estimate reliability, they sentquestionnaire to 35 users of system.

Cronbachs alpha for the sample was 0.92which indicate an excellent level ofstatistical internal consistency.

For validity 20 personal interviews were

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CONCLUSION

MIS effectiveness can be evaluated bymeans of measuring user satisfaction with

information quality, system quality andsystem use. The selection of IS effectiveness

dimensions and measures should becontingent on the objectives.

Although the three variables are correlatedbut they are not sufficiently strong to

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MANAGERIALIMPLICATIONS

Findings show that managers shouldconsider changes, upgrades or new

systems need to take into account howthose will fit with the present system.

MIS is having strategic importance so ithelps in making decision.

Increase the value of their products andservices.

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LIMITATIONS

Focused on the oil industry This study has adopted a subjective

assessment of MIS effectiveness

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ANALYSIS

They adopted change management. Cost benefits.

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