final1

True/FalseIndicate whether the sentence or statement is true or false.

____ 1. The left column of the Windows XP Start menu is divided into the frequently used programs list in the upper section and the pinned items list in the lower section.

____ 2. Programs may not be pinned to the pinned items list in the Start Menu.

____ 3. Windows XP natively supports the writing of files and video directly to CD-R and CD-RW media, eliminating the need for third-party applications.

____ 4. The CD recording feature included in Windows XP provides OEMs (original equipment manufacturers) the option to create applications that can generate emergency boot CDs.

____ 5. A domain is a physical network structure that must include a Windows Server product and a domain controller.

____ 6. A FAT32 partition that already contains a Windows XP Professional installation can be converted to NTFS without loss of data.

____ 7. A Windows XP Professional computer that was not joined to a domain during its initial installation can be added to a domain at a later time without reinstallation of the operating system.

____ 8. A “quick” format of a hard disk upon partitioning seriously shortens the lifespan of the disk and may affect its ultimate reliability.

____ 9. It is essential to choose the correct networking protocols upon initial installation of the Windows XP Professional operating system. Networking protocols form the foundation of the operating system installation and cannot be modified after initial setup.

____ 10. The “PXE” in the term “PXE boot ROM” is an acronym for “Preboot Execution Environment,” a great boon to the RIS installation methodology.

____ 11. When a file or folder is copied between NTFS volumes, the file or folder retains its original compression state.

____ 12. The use of striped volumes provides the best performance and safety of all Windows XP Professional disk management strategies.

____ 13. Disk Cleanup frees up disk space by deleting temporary files and uninstalling programs.

____ 14. Windows XP Professional is installed on the system partition, an active partition that includes the hardware-specific files required to load the operating system. This location, also referred to as the boot partition, must be located on drive C.

____ 15. You can convert a dynamic disk back to a basic disk without losing any data.

____ 16. Direct Memory Access (DMA) channels speed up access to memory by allowing a hardware device, such as a floppy disk drive or CD-ROM, to access memory directly, without interrupting the microprocessor.

____ 17. Windows XP Professional simplifies device installation in several ways: It configures Plug and Play (PnP) devices and resources automatically, and on non-PnP devices, Device Manager allows the user to manually configure the resources used by the device in one easy step.

____ 18. You boot up a laptop running Windows XP Professional and plug in a USB mouse, but the mouse is not detected by Windows. Examining Device Manager, you discover that the mouse, the USB controllers, and USB root hub are not visible. There may be nothing wrong with the laptop or mouse because this situation could be attributed to settings in the machine BIOS.

____ 19. The Add Hardware Wizard can be used both to install new hardware that was not automatically detected by Windows during startup, and to troubleshoot an installed hardware device that is not functioning.

____ 20. Simon, a Help Desk technician, receives a call from a software engineer who has installed several legacy devices into a newly-built machine. The software engineer needs to test the compatibility of a software patch she has written with these legacy devices, which are known to be installed in the field. The engineer is hoping to save testing time by installing all the legacy devices into the same test bed and performing one round of compatibility testing before releasing the patch. However, the engineer is having a difficult time getting all the legacy devices to operate at the same time. She has experienced a number of IRQ, I/O, and DMA conflicts and has been unable to resolve them. Although she is able to free up the correct combination of resources using Device Manager, the conflicts return every time she reboots. She wants to drop the machine off in Simon’s lab so that Simon can take a “quick look” and correct the configuration. She can’t understand why a brand-new machine, with a new standard install of the operating system, ACPI BIOS, high-powered processor, and generous amount of memory and hard-disk storage, cannot handle a simple combination of outdated legacy devices. Simon replies that there is no need to look at the machine. He tells the software engineer that there is no quick fix for her problem. He states that he is absolutely certain that if she is determined to test with all legacy devices installed at the same time, the only solution is to rebuild the machine from scratch with a custom-installation of the Windows XP Professional operating system. Is Simon’s statement true or false?

Multiple ChoiceIdentify the letter of the choice that best completes the statement or answers the question.

____ 21. What is the purpose of separating Windows XP central processes from user mode applications that run with fewer privileges?a. The operating system continues functioning, even when applications or non-

critical hardware devices fail.b. It provides a layer of code designed to interface specific hardware to the more

generic operating system.c. It allows users to directly manipulate the kernel without affecting the Hardware

Abstraction Layer.d. It prevents the failure of critical devices from bringing a system down.

____ 22. Which of the following aspects of the Windows XP architecture prevents a failing application from affecting other applications and the operating system itself?a. Applications are insulated from direct manipulation by users or hardware

resources.b. The hardware abstraction layer.

c. Each application can be run in a protected memory space.d. Applications run in a privileged environment referred to as the kernel.

____ 23. You are the administrator of a network in a large company. You want to standardize the Start menu on all systems by locking down items so that users cannot add new items or remove items. Which of the following will help you achieve this task?a. Domain Controllerb. Active Directoryc. Group Policyd. Security Center

____ 24. Jewel calls the Help Desk to ask why she can’t locate Windows Security Center on her home computer. She uses it on her computer at work to manage Automatic Updates, as well as her anti-virus software and the Windows Firewall. Which of the following is the most likely reason for her problem?a. The Security Center is only available on computers connected to a domain.b. The Security Center is only available on computers connected to a workgroup.c. She is running Windows XP Professional at work and Windows XP Home Edition

at home.d. She does not have Windows XP Service Pack 2 installed on her home computer.

____ 25. To which of the following can you copy icons in order to launch applications from the taskbar without having to open the Start menu?a. Notification areab. Quick Launch toolbarc. System Trayd. Task Manager

____ 26. Mike wants to be sure that any hardware he adds to his Windows XP Professional system includes device drivers that have been tested and approved by Microsoft. Which of the following features should he use to configure Windows XP for this purpose?a. Windows Hardware Quality Laboratoryb. Driver rollbackc. Driver signingd. Plug and Play

____ 27. Alex plugs his laptop into his company’s network when he is at the office, and connects to the Internet when he is at home with a modem. With his previous operating system, he had to manually configure TCP/IP settings when he switched from one location to the other. After upgrading to Windows XP Professional, what will he need to do in order to connect to the company network at work and to the Internet at home?a. Enable DHCP in order to obtain an IP address automatically in both locations.b. Continue to manually configure TCP/IP settings when he switches locations.c. Use the Auto-Configuration for Multiple Network Connectivity option in

Windows XP to specify an alternative TCP/IP configuration.d. Nothing. The Auto-Configuration for Multiple Network Connectivity will

automatically configure his computer to connect to the Internet when at home and the company network when at the office.

____ 28. Fredo recently purchased a new game that requires a 3-D accelerator card. Which Help and Support Center option can he use to determine which cards will work with his computer?

a. Remote Assistanceb. Microsoft Incident Submission and Managementc. Windows Updated. Compatible Hardware and Software

____ 29. You have been hired by a small company to network six computers in one small office that will be connected directly to the Internet. The company president wants a cost effective solution that will prevent hackers from accessing the gaining access to the computers. What type of network will you install, and how will you respond to the president’s security concerns?a. Configure all of the computers to participate in a workgroup, and then enable and

configure the Windows Firewall on each computer.b. Configure all of the computers to participate in a workgroup and connect all of the

computers directly to the Internet.c. Set up a domain by designating one computer as the domain controller, and enable

the Windows Firewall on all computers on the network.d. Set up a domain by designating one computer as the domain controller, and

purchase third-party firewall software for the network.____ 30. Bert and Ernie share a laptop in a small social services agency with a network set up as a workgroup.

While talking to clients on the phone, they need to log on and off quickly to access client information, but they also want to be sure that unauthorized users cannot access confidential information if one of them is logged on and the laptop is unattended. Which Windows XP features will address both concerns?a. Local Security Policy and Encrypting File Systemb. Local Security Policy and the Windows Firewallc. Fast User Switching and the Windows Firewalld. Fast User Switching and Encrypting File System

____ 31. Jim works for a large company with approximately 200 computers that participate in a domain. Jim has configured his computer to display the Windows XP Welcome screen as his logon prompt, as he finds it more visually pleasing, than the standard network Ctrl-Alt-Del logon prompt. What is wrong with this scenario?a. In a domain, a password is required in order to access a user account.b. Networks of over 100 computers must be set up in a workgroup.c. If a computer is a member of a domain, the Welcome screen is not an available

logon prompt choice.d. The Windows Firewall is only available to computers in a workgroup.

____ 32. You work at the help desk of a large corporation. A department manager at another site calls to say that he tried to connect his new digital camera to his desktop computer through a USB port; however, he is getting a message indicating that the BIOS may need to updated in order to support the device. He is confused by the message and wants you to check his BIOS version so he can report it to the manufacturer. Which of the following options will allow you to do this?a. Use Remote Desktop to open the Windows Help and Support Center on his

computer and select Find Information About the Hardware Installed on This Computer.

b. Use Remote Desktop to open the Windows Help and Support Center on his computer and select Use Tools To View Your Computer Information And Diagnose Problems.

c. Use Remote Assistance to open the Windows Help and Support Center on his

computer and select View General System Information About This Computer.d. Go to the Windows Help and Support Center on your computer and select View

Advanced System Information and View Information For Another Computer.____ 33. You work at the help desk of a bank with several branch offices. An assistant at one of the branches

has inherited a laptop from a vice president and wants to find out descriptive information about the hardware on her system. She also sees icons on the Start menu for Microsoft Word 2000 and Microsoft Excel 2002, and suspects that more than one version of Microsoft Office may be installed. She says she has tried to look up this information, but without success. Which of the following is the best way to remotely help her learn how to access this information?a. Use Remote Assistance to show her how to access My Computer Information in

Windows Help and Support. In My Computer Information, select and print View the Status of My System Hardware and Software.

b. Use Remote Assistance to show her how to access My Computer Information in Windows Help and Support. In My Computer Information, select and print Use Tools To View Your Computer Information And Diagnose Problems and View a List of Microsoft Software Installed on This Computer.

c. Use Remote Desktop to show her how to access My Computer Information in Windows Help and Support. In My Computer Information, select and print View the Status of My System Hardware and Software.

d. Use Remote Desktop to show her how to access My Computer Information in Windows Help and Support. In My Computer Information, select and print Find Information About the Hardware Installed on This Computer and View a List of Microsoft Software Installed on This Computer.

____ 34. What are the minimum, recommended, and maximum memory parameters for installing and running Windows XP Professional?a. 32 MB minimum / 64 MB or more recommended / 1 GB Maximum supportedb. 64 MB minimum / 128 MB or more recommended / 4 GB Maximum supportedc. 64 MB minimum / 192 MB or more recommended / 4 GB Maximum supportedd. 128 MB minimum / 256 MB or more recommended / 2 GB maximum supported

____ 35. During installation, the installer is presented with a randomly generated computer name. If the installer wishes to change the default name, the new name must:a. Be a unique name on the networkb. Be a maximum of 13 characters longc. Be free of any lower-case lettersd. Contain at least the first three characters of the Domain or Workgroup name

____ 36. The default networking protocol used in Windows XP Professional networking, installed during the setup phase, is:a. NetBIOSb. IPX/SPXc. TCP/IPd. TCP/NWLe. ISO

____ 37. A Network Installation of Windows XP Professional is accomplished on a clean computer by using:a. The Windows XP Professional CD to boot the computer and connect to the

appropriate network share.b. A Network Distribution Server that holds a copy of the contents of the \Windows\

Setup folder found on the Windows XP Professional CD.c. A script file, netset.exe, executed with the /r switch to denote remote installation.d. A network boot disk containing the appropriate network client.

____ 38. Windows Setup Manager is:a. The name of the GUI-interface Wizard that activates after the initial text-based

installation phase and guides the installer through the balance of the setup process.b. Found in the \I386\Setup folder of the Windows XP Professional CD-ROM.c. A program that allows you to quickly create a script and answer file for a

customized installation of Windows XP Professional without concern for cryptic text file syntax.

d. Found only on the Windows XP Professional Volume-License installation media licensed to large corporate users.

____ 39. The UDB:a. Allows unattended installation to continue in spite of errors by supplying generic

answers for missing or incorrect answer file responses. The installer can easily find and correct these errors before finalizing the system build.

b. Connects to Internet time servers during unattended installation. This determines local time and thereby establishes locale data, allowing for unattended installation of appropriate languages and regional options.

c. Contains the configuration settings that make each computer installation unique. The UDB modifies a standard answer file by overriding values in the answer file.

d. Allows unattended installation to proceed even if network identity is duplicated; allowing the installer to change system ID’s and corresponding SIDs (Security ID’s) before finalizing the system build.

____ 40. Which of the following operating systems, if any, cannot be directly upgraded to Windows XP Professional (providing minimum hardware standards are met)?a. Windows 95b. Windows 98c. Windows MEd. Windows NT Workstation 4.0

____ 41. What wizard provided with Windows XP Professional assists users in moving data from their prior computer to a new one?a. The Out of the Box Experience Wizardb. The User Settings and Data Wizardc. The File And Settings Transfer Wizardd. The XP Professional Migration Path Wizarde. The Merlin Wizard

____ 42. How does a RIS (Remote Installation Services) Server recognize and differentiate between different computer clients on a network?a. Analysis of the SID (Security ID)b. Analysis of the GUID (Globally Unique Identifier)c. Analysis of the FQDN (Fully Qualified Domain Name)d. Analysis of the Unique Chassis or Asset Number read through WMI

____ 43. Which of the following is NOT one of the four default media pool types managed by the Removable Storage Manager (RSM)?

a. Freeb. Importc. Unformattedd. Unrecognizede. Application-Specific

____ 44. Which of the following is true of the Encrypting File System (EFS)?a. The Encrypting File System provides encryption for data files stored locally using

the file systems supported by Windows XP Professional.b. If the file owner loses the private key used to encrypt the file, the file is

unrecoverable.c. The EFS is implemented from Windows Explorer or from the command line.d. EFS can be enabled or disabled for all computers in a domain or workgroup by

configuring a policy in the Group Policy console in the Microsoft Management Console (MMC).

e. EFS is implemented at the file level, and cannot be implemented at the folder level.

____ 45. Which of the following is true of the compression options available under Windows XP Professional?a. Windows XP Professional supports two types of compression, NTFS compression

and Compressed Folders.b. The Compressed Folders feature allows you to create a compressed folder context

menu option, so that all files you store in that folder may be manually compressed upon saving.

c. You can create and use compressed files and folders on NTFS volumes only.d. You can move these compressed files and folders to any drive or folder on your

computer, the Internet, or your network, but a utility is necessary to read these files on non-Windows XP Professional machines, as the compression algorithm is proprietary.

e. NTFS compressed files can be encrypted to insure their security.____ 46. Which of the following is NOT true of the EFS Recovery Agent?

a. The default Recovery Agent is the administrator of the local computer, unless the computer is part of a domain.

b. In a domain, members of the built-in Domain EFS Recovery Agents group are the default Recovery Agents.

c. Before you can designate accounts to other recovery agents in a Windows 2000 or Windows Server 2003 domain, you must deploy Certificate Services to issue recovery agent certificates.

d. It is good security practice to rotate recovery agents.e. If the Recovery Agent designation changes after a file is initially encrypted, and

that agent’s recovery keys are deleted before the file is reopened, access to the file is denied.

____ 47. Simon, a consultant, is called to the offices of a video production firm to assist in optimizing a number of Windows XP Professional computers for use as media editing stations. These machines are each equipped with three large hard drives, high performance video cards, 1 GB of memory, and high-end processors. Users are complaining that the performance of the systems has deteriorated steadily during the first six months of use and is now unacceptable. Simon analyzes the workstations and rules out mechanical defects as the cause of the performance issues. He then performs a number of operations designed to help the machines meet the performance expectations of the users. Which of the following operations would NOT be expected to improve the speed of the workstations?a. Reconfiguring the three hard drives as dynamic disks, and arranging them into one

large striped volume.b. Moving the media data files out of the NTFS compressed volumes the data was

stored in to conserve space.c. Using Disk Cleanup to free disk space used by temporary files and unnecessary

programs.d. Using Disk Defragmenter to analyze and repair disk fragmentation.e. Disabling the Encrypting File System

____ 48. Mike, a consultant, is asked to check the configuration of a stand-alone desktop machine used in a warehouse environment. This Windows XP Professional machine is located on the loading dock, runs barcode scanning software and tracks all the shipping and receiving activities at the dock. The information it contains is considered vital. At the end of each day, the desktop is brought into the warehouse office where it is connected to the network and backed up. While reading through the machine’s system logs, Mike discovers that the machine has frequently experienced unexpected shutdowns. A conversation with the operator who usually runs the machine reveals that power fluctuations are common on the loading dock, with the desktop shutting down and rebooting several times a week. Mike immediately recommends the installation of a UPS, which he is told will be installed within a week. Which of the following additional procedures will be most helpful in protecting this machine’s vital data until the backup power supply is installed?a. Add a second hard drive, and, using Disk Management, set up both the original

and new hard drives as dynamic disks, and install the second drive as a spanned volume.

b. Using Disk Management, repartition the existing hard drive into three separate volumes, one for the operating system, one for applications, and one for data.

c. Using Disk Management, access the existing hard drive and, under Policies, deselect the Enable Write Caching check box to turn off write caching.

d. Using Disk Management, access the existing hard drive and Refresh the disk information in order to insure that all data is present.

e. Using Disk Defragmenter, defragment the disk in order to improve the integrity of the data.

____ 49. Winifred is the Office Manager of Contoso Limited. Contoso uses a payroll subscription service to generate company payroll. Payroll data is kept on a stand-alone machine supplied by the payroll subscription service. The machine, supplied and set up by the payroll subscription service, runs Windows XP Professional with workgroup membership. During the training period, the subscription service trainer implemented data encryption and instructed Winifred in the use of encrypted files. Since that time, Winifred has kept all payroll data encrypted on this machine. On Thursday afternoon, Winifred is unable to boot the system. The BIOS reports that there is no hard drive present. Winifred calls her network administrator, Damien, who diagnoses the problem as a defective hard drive and installs a replacement. Damien reinstalls Windows XP, the payroll software, and the payroll files from last week’s backup. Winifred logs on to the system but is unable to access the payroll files. Damien asks Winifred for her copy of the file encryption certificate. The file is not immediately available as Winifred has placed her copy of the certificate on a disk that is stored offsite with the company’s backup tapes. Which of the following recovery options will allow Winifred to recover the encrypted files?a. Winifred, who is a member of the local administrator’s group, can create a new

account for herself, add the new account to the administrator group, and decrypt the encrypted files with those credentials.

b. Damien, as a Contoso domain administrator, can log on to the payroll computer and decrypt the encrypted files.

c. Damien, as a Contoso domain administrator, can add the payroll computer to the Contoso domain, then log on and decrypt the files as a Contoso domain administrator.

d. Winifred or Damien can contact the payroll services company and obtain the local administrator password and associated private key. After logging on as the local administrator, they can use the administrators key as the default recovery agent for a standalone computer to decrypt the file, or send the file via e-mail for decryption at the system where the agent’s file recovery certificate is located.

e. Damien, as a Contoso domain administrator, can copy the encrypted file to a Contoso domain controller, where his access level as a domain administrator will allow him to authenticate and decrypt the file.

____ 50. Which of the following correctly describes the resource allocation process that takes place when booting a machine equipped with a PnP-enabled BIOS and Windows XP Professional?a. The PnP BIOS automatically identifies PnP devices and arbitrates their resource

requests. If another PnP device requests a resource that has already been allocated, the BIOS again arbitrates the requests to satisfy all of the devices. After startup, Windows XP passes the BIOS-assigned resources on to the Device Manager for eventual display to the end user.

b. The PnP BIOS automatically identifies PnP devices and arbitrates their resource requests. If another PnP device requests a resource that has already been allocated, the BIOS again arbitrates the requests to satisfy all of the devices. After startup, Windows XP takes over management of the devices and might again change one or more assignments to satisfy its own requirements.

c. The PnP BIOS automatically identifies PnP devices and records their resource requests. After startup, the BIOS passes the collected data to Windows XP, which takes over management of the devices and arbitrates the requests to satisfy all of the devices.

d. The PnP BIOS automatically identifies PnP devices and arbitrates their resource requests. If another PnP device requests a resource that has already been allocated, the BIOS temporarily disables conflicting devices in order to allow the operating system to start. After startup, Windows XP takes over management of the devices and arbitrates the requests to satisfy all of the devices.

e. The PnP BIOS automatically identifies PnP devices and arbitrates their resource requests. If another PnP device requests a resource that has already been allocated, the BIOS again arbitrates the requests to satisfy all of the devices. The BIOS then loads all the proper device drivers, allowing the operating system to start up. After startup, Windows XP takes over management of the devices and might change one or more drivers or resource assignments if it finds updated data on Windows Update.

____ 51. Windows XP Professional can accommodate the addition and removal of many types of devices. The installation of a device results in the installation of drivers and allocation of resources. Subsequent removal of the device can result in this information disappearing from Device Manager. How would this information be retrieved?a. Run Device Manager, choose View, Show Hidden Devices. The devices in

question will now appear in Device Manager.b. At the command line, type set devmgr_show_nonpresent_devices=1 and press

enter. A listing of the devices in question, the driver and driver version, and resources assigned will appear in the command window. Pressing CTRL-P will print this information to an attached printer.

c. The information cannot be retrieved once the device has been physically removed.d. At the command line, type set devmgr_show_nonpresent_devices=1

and press enter. Open Device Manager. The devices in question will now be displayed.

e. Run Hardware Troubleshooter, choose View, Show Non-Installed Device Allocations.

____ 52. Following the installation of a new sound card, you check Device Manager for its status. You note that a red stop sign appears next to the device name. What does this indicate?a. The hardware device has been disabled because of hardware conflicts.b. The hardware device is configured incorrectly or its drivers are missing.c. The hardware device is untested by Microsoft and does not appear on the HCL.d. The hardware device is incompatible with and cannot be used by the Windows XP

Professional operating system.e. The hardware device has caused an electrical overload on the system bus and has

been disabled to prevent permanent damage to the motherboard.____ 53. Which of the following is NOT true of the Windows XP HAL?

a. Windows XP can be forced to install a specific HAL during operating system installation.

b. The installed HAL can be identified by using the Device Manager.c. The HAL that supports multiple processors is different from the HAL that supports

single processors.d. A specific HAL is required to support the feature set of an ACPI BIOS.e. Microsoft does not support changing from a single-processor HAL to a multiple-

processor HAL, or vice-versa, because of the great differences between how each

specification detects and installs devices. Interchanging these HALs will likely cause system instability and failure to start. A complete reinstallation of Windows XP is required when adding multiple processors or reverting to a single processor.

____ 54. David, a graphic designer working for a small Internet firm, wants to use his own legacy scanner with a new Windows XP Professional system. A Standard PC HAL was installed during the machine build process. David’s computer is a member of the corporate domain, and David has been granted local administrator rights by the Domain Administrator to allow him to customize the setup of his new machine. The scanner requires the installation of a proprietary SCSI card. This card must utilize a specific IRQ setting in order to be recognized by the legacy software application that interfaces with the scanner. David installs the card without incident and reboots his computer, logging on with his own credentials. The card is recognized, but Windows reports a problem during installation. David consults the Device Manager and finds that the IRQ setting required by the card is in use by another device. David attempts to use the Device Manager to reallocate the IRQ resources manually, but finds that the option to do so is grayed-out and unavailable to him. Which of the following is likely to be the problem?a. David is unable to make the necessary changes because the proprietary SCSI card

did not pass WHQL testing.b. David is unable to make the necessary changes because the change can be made

only from within the Windows Hardware Troubleshooter, not directly through the Device Manager.

c. David is unable to make the necessary changes because he must be a member of the Power Users group in order to make these hardware changes.

d. David is unable to make the necessary changes because the domain has a group policy that prevents him from doing so, even though he is a member of the local administrators group.

e. David is unable to make the necessary changes because the manufacturer of the scanner has not written the software drivers necessary to interface with the Windows XP Professional operating system.

____ 55. Mark, a consultant, is asked to prepare a Windows XP Professional installation on a new, ACPI-BIOS machine for installation into a legacy environment. Before committing to a major network overhaul, the customer’s purchasing agent wishes to gather hard statistics on the speed and stability improvements offered by Windows XP Professional in comparison to the Windows 98 and Windows NT 4 Workstation machines currently in use. For this reason, the purchasing agent requests that Mark install the same legacy 10 Mbps network interface card used in the older machines. Mark installs the legacy network card, which is not PnP-compatible, and succeeds in getting the card to work in the new ACPI-BIOS machine. Which one of the following would Mark definitely NOT have done in accomplishing this task?a. Installed the legacy network interface card after configuring the jumpers to match

an available IRQ.b. Forced the installation of a non-ACPI HAL during the installation of the operating

system in order to allow changes in resource settings.c. Used Device Manager to determine available resources compatible with the legacy

network interface card.d. Established a separate hardware profile to manage the machine when the legacy

network interface card is installed.e. Used Device Manager to verify the final working status of all installed devices

before delivering the computer to the purchasing agent.____ 56. Morgan, a security specialist, is auditing a network segment in the Contoso Limited corporate office.

Contoso protects its internal network by using a router and firewall to isolate it from the general Internet. Addresses internal to the network are in the private address range of 192.168.X.X. During a security audit, Morgan discovers an ACPI-BIOS Windows XP Professional machine with a second network interface card installed. The interface cards are identical in brand and model. The first card is configured with a static IP of 192.168.5.5 (within the approved internal range), but the second network interface card is configured with a static IP that places it directly on the Internet, bypassing all Contoso Internet connectivity equipment and exposing the entire network to the Internet with all its security concerns. Morgan notifies the Domain Administrator, who authorizes her to remove the public-facing network interface immediately. Morgan removes one of the network interface cards and reboots the machine. She then discovers that she has removed the inside-facing (192.168.5.5) network card and proceeds to Network Properties in order to manually reconfigure the IP address of the public-facing card as 192.168.5.5. However, when she attempts to do so, she is prevented from completing the task. The second network card no longer appears in Network Connections. Morgan confirms that the address assigned to the card she removed was indeed 192.168.5.5, and that both cards functioned perfectly before she removed one of them. Morgan consults Device Manager, where the network card now appears with a yellow exclamation point. Further investigation reveals that the device is now reporting a resource conflict, but Morgan cannot find another device in Device Manager that is using the same resources. Morgan deletes the malfunctioning card in Device Manager but does not physically remove it from the computer. She then reboots the machine. Windows XP Professional redetects and reinstalls the card, but the card does not function and still reports a resource conflict in Device Manager. After taking a minute to reason out the sequence of events, Morgan is able to use a device management tool to resolve the problem without changing any hardware. Which of the following actions did Morgan perform to rectify the situation?a. In Device Manager, she chose View, Show Hidden Devices. She removed device

information for a USB keychain drive and a Bluetooth wireless mouse receiver. This freed up the system resources required by the network card and resolved the device conflict.

b. In Device Manager, she chose the disabled network adapter, then chose Properties, Driver, and instructed Windows XP to use only a digitally signed version of the device driver. This allowed the driver to load.

c. In Device Manager, Morgan disables DMA access for the floppy and CD-ROM drives. This freed up the system resources required by the network card and resolved the device conflict.

d. From the command line, she issued the command set devmgr_show_nonpresent_devices=1 and pressed enter. She opened Device Manager and saw that there were now two identical network cards listed, the one she had physically removed and the one that was still physically present. She deleted both cards and rebooted. Windows XP redetected the existing network card, and assigned it the proper resources. The hidden presence of the identical phantom network card was preventing the system from assigning the proper resources to the card that remained in the system.

e. She created a Hardware Profile specifically for the installation and use of a single network card.

Short Answer

57. After upgrading to Windows XP Professional, Sheila was surprised by the bare desktop with no icons except the Recycle Bin. Which of the following options can she use to quickly add the icons that she was used to seeing before upgrading to Windows XP? (Choose all answers that are correct.)a. Use the Customize desktop settings, accessible through the Display properties dialog, to show icons for My Computer, My Documents, My Network Places, and Internet Explorerb. Switch to the Windows Classic desktopc. Manually add the shortcuts to the desktopd. Copy shortcuts from the Start menu to the desktop

58. While attending a conference out of town, your boss had some spare time and decided to update the printer driver on his laptop. However, after rebooting the machine, his printed documents now look like hieroglyphics, and he needs to print handouts for his presentation later today. He calls you to fix the problem quickly. Which of the following Windows XP features will you use to rescue him?a. Remote Assistance and Driver Signingb. Remote Assistance and Rollback Driverc. Remote Desktop and Driver Signingd. Remote Desktop and Rollback Driver

59. Which of the following are true of Sysprep? (Choose all answers that are correct.)a. Sysprep was developed to eliminate problems encountered in disk copying.b. Sysprep locks the local domain SID to the master image so that the originally imaged computer can always be identified.c. The hard drive controller device driver and the hardware abstraction layer (HAL) on the computer on which the disk image was generated and on the computer to which the disk image was copied must be identical.d. Peripherals, such as the network adapter, the video adapter, and sound cards on the computer on which the disk image was copied need to be identical to the ones on the computer on which the image was generated.

60. Which of the following statements about operating system updates are true?a. Systems connected to the Internet without first being patched can be penetrated and infected, or controlled by malicious users and applications, within minutes.b. Updates to the operating system and its associated applications are made available to Microsoft customers for free via the Windows Update service.c. Installing updates from Windows Update requires the user to have permission to install software on the local machine.d. Windows Update loads an ActiveX control into Internet Explorer. This control scans the system and reports on the available patches.e. All of the above.

61. Which of the following statements about Windows Product Activation technology are true?a. Product Activation requires the use of the BITS (Background Intelligent Transfer Service). If BITS is turned off, Product Activation will fail.b. Windows Product Activation is an anti-piracy technology designed to prevent copying and hard-disk loading of Windows XP. It applies to all versions of Windows XP.c. Users must activate Windows XP with their unique product keys within the defined grace period. For the retail version, this is 45 days from the time the system is installed.

d. Windows XP can be activated in two ways. It can be activated over the Internet, and it can be activated via telephone.e. Only major hardware component replacements after Windows initial installation change the activation hash value.

62. Which of the following statements about hard disk partitioning are true? (Choose all answers that are correct.)a. Reformatting or deleting a disk partition destroys the data contained on the partition.b. Microsoft recommends installing Windows XP Professional on a 1 GB or larger partition.c. All partitions must be created before installation of the operating system. After you install Windows XP Professional, you cannot perform any additional partitioning functions.d. The maximum partition size supported by Windows XP Professional is 40 GB.e. Windows XP cannot share a physical hard disk with any other operating system.

63. Which of the following is NOT an acknowledged methodology for installing windows XP Professional?a. Install from CD-ROMb. Install from Network Sharec. Install with Remote Installation Servicesd. Install from Disk Imagee. Install secondary hard drive, copy installation from primary to secondary drive

64. Which of the following is NOT a feature of the FAT32 file system? (Choose all answers that are correct.)a. Controlled access to files and foldersb. Controlled disk usage on a per-user basisc. Data Encryption on the physical diskd. Backward compatibility with older Windows file systemse. Accessibility from NTFS-compatible operating systems

65. Which of the following correctly describes the function of the HCL? (Choose all answers that are correct.)

a. The HCL provides a listing of all components compatible with Windows XP Professional.

b. The HCL provides a listing of all components known to be incompatible with Windows XP Professional.

c. The HCL provides a listing of all components tested and certified to be compatible with Windows XP Professional.

d. The HCL is compiled by the Windows Hardware Quality Labs (WHQL), updated as necessary, and published on the Microsoft Web site at http://www.microsoft.com/windows/catalog.

66. What types of file systems are supported by Windows XP Professional? (Choose all answers that are correct.)a. FATb. FAT32c. NTFSd. HPFS

67. Which of the following are required in order to join a computer to a domain during the initial installation of Windows XP Professional? (Choose all answers that are correct.)a. An administrator-certified authentication floppy disk, USB key, or biometric

identification deviceb. An Active Directory Domain Controllerc. An Active Directory DNS Serverd. The Domain Name

68. Alex supports a small group of desktop computers running Windows XP Professional. These computers are used interchangeably by the users Alex supports. The users frequently carry data files home for off-hours work using 20GB USB hard drives supplied by the company. Frequently, these data files exceed the storage capacity of the drives and must be compressed in order to fit. The users run a combination of Windows Millennium, Windows XP Home Edition, and Windows XP Professional Edition on their home computers. Would Alex use Compressed Folders or NTFS Compression in order to accommodate the needs of his users?

69. Gordon supports a small workgroup consisting of desktop and laptop computers. Users are assigned specific desktops; however, the laptops, which have now been in use for nine months, are used interchangeably on consulting assignments. Gordon has recently begun to receive support calls from consultants in the field complaining that they are getting “out of disk space” messages that prevent them from working. Upon examining the laptops, Gordon has been finding user accounts occupying a disproportionate amount of disk space on the machines – some users have been failing to remove data files necessary only for a specific assignment, some have exceedingly large temporary Internet file caches, and others have expansive collections of music files. After cleaning these unnecessary files from the machines using Disk Cleanup and reorganizing the drives using Disk Defragmenter, what feature can Gordon implement to reduce the imbalance of storage utilization?

70. Kurt is a technician managing a group of eleven Windows XP Professional computers used in the branch office of a small engineering firm. Because of the office’s remote location and small business volume, it has not yet been connected to the corporate network, and none of the computers in Kurt’s office are members of a domain. One of Kurt’s most important responsibilities is to maintain nightly backups of all the computers. Each of the machines has some type of removable storage device attached; two have external hard drives, two have internal tape drives, one has an external tape drive, four have CD-ROM burners, and two have DVD-ROM burners. Because Remote Storage identifies each of these media devices under a common classification, Kurt’s job of maintaining backups is considerably easier. What is the common classification term used by Remote Storage to identify all media devices?

71. Danni, an employee of a small medical group, manages a network of 30 PCs running Windows XP Professional on NTFS volumes. Eight of the PCs, located in three different offices, are used to track patient records. Because of the medical profession’s need to insure the security of patient data, Danni institutes folder-level file encryption using EFS on each of the PCs. One of the managing partners is PC literate, and is also very concerned about compliance with data security laws. He approaches Danni with a plan to implement additional security software to supplement EFS. His concern regarding EFS is that sensitive data remaining in the Windows XP paging file after shutdown exposes the firm to liability concerns. Is the partner correct in believing that Danni has failed to properly secure patient data?

72. Desmond is manning a late-night Help Desk shift when he receives a call from a traveling computer user who is unable to connect to the corporate network. The user, an executive, needs to connect to the network to download a newer version of a presentation modified by her administrative assistant. The executive is attempting to connect via modem from a small branch office that does not have high-speed connectivity. After verifying connectivity at the corporate end, and verifying line status in the remote office, Desmond focuses his troubleshooting efforts on the rarely-used modem built into the executive’s laptop. A check of Device Manager confirms that the modem is installed. After right clicking on the modem and choosing Properties, what tab should Desmond direct the user to in order to query the modem, view its log, and verify its functionality?

73. Gordon supports a small domain consisting of desktop and laptop computers. The CEO of the company travels extensively and uses a small form-factor, lightweight laptop. The CEO would like to utilize something more than the laptops’ small display screen, keyboard, and touch pad when he is in his corporate office. Gordon provides a large flat-screen display, full-size keyboard, and mouse for the CEO’s office use. The CEO likes the external devices, but does not want to have to plug and unplug all the devices every day. Gordon then adds a docking station to the CEO’s office equipment. The next day, Gordon receives a phone call from the CEO, who reports that when he used his laptop at home the night before, the screen resolution was too small, the touch pad did not work, and the network device would not function. Everything seems to be fine now that he is back in the office, but the CEO is concerned that this will happen to him on his next road trip and render his computer useless. What can Gordon implement that will insure that the CEO’s laptop automatically loads the proper drivers when used out of the docking station?

74. As an administrator, Jan wants to configure her computer to allow her the option of installing unsigned driver files. What option should she specify?

75. Alex, a Help Desk technician, receives a call from a user running Windows XP Professional. The user complains that within the last week, his computer has been inexplicably locking up during normal operations. Alex, exercising normal troubleshooting procedures, asks him if any different hardware or software has been installed over the past week. The user reports that just before the problem started, he visited a freewaresite and downloaded a number of utilities that were purported to speed up disk access, file search, and startup on a Windows XP Professional machine. Alex suspects that some of the utilities installed have replaced one or more of the digitally signed protected system files. He instructs the user to run the job that verifies file signatures. Which job did he specify?

CompletionComplete each sentence or statement.

76. The Windows XP architecture is designed to allow central processes to operate in a privileged environment referred to as the ____________________.

77. Aretha downloaded and installed a newer device driver for her scanner from the manufacturer’s Web site. However, when she tries to use the scanner, she gets an error message indicating that the computer cannot communicate with the scanner. To quickly uninstall the new device driver and return to the previous driver, she can use a Windows XP feature called ____________________.

78. Basic disks are divided into partitions. Equivalent divisions on dynamic disks are called ____________________.

79. It is possible for a user with the proper credentials and permissions to manage disks located on a remote computer through the disk management interface. This is done by launching the ____________________ console.

80. A user calls the helpdesk to report that her laptop is taking an excessively long time to boot up, load programs, and access files. The user reports that she has just returned from a business trip during which her luggage, including her laptop bag, was manhandled by a cab driver. The user also reports that she notices the hard drive indicator light flashing much more often than normal, and strange clicking noises coming from the laptop. You recommend that the user immediately run the ____________________ utility and report the results.

81. The use of the ____________________ command updates the information displayed in the Disk Management console, but does not scan for new disk hardware.

82. Hardware devices must get the processor’s attention in order to interface with it. This process is known as a(n) ____________________.

83. A ____________________ stores configuration settings for a set of devices and services.

84. The Microsoft Windows Hardware Quality Laboratory (WHQL) tests and certifies devices and drivers for compatibility with Windows XP. The approved drivers require a ______________________________.

85. The use of the ____________________ command-line tool allows the user to check and verify the digital signature of files.

Essay

86. A local insurance company has fifteen client computers that are all running Windows XP Professional. Explain why these computers cannot be configured as a domain without the installation and configuration of additional hardware or software.

Matching

Match each description with the correct item below.a. A TCP/IP service protocol that offers dynamic leased configuration of host IP

addresses and distributes other configuration parameters to eligible network clients. DHCP provides safe, reliable, and simple TCP/IP network configuration, prevents address conflicts, and helps conserve the use of client IP addresses on the network.

b. A hierarchical, distributed database that contains mappings of domain names to IP addresses. This service enables the location of computers and services by user-friendly names, and it also enables the discovery of other information stored in the database.

c. A feature of Windows XP Setup that queries Microsoft for product updates that can be incorporated into the Windows XP installation to enhance its operation. These updates may include replacement setup files or updated device drivers.

d. Software service that allows an administrator to set up new client computers

remotely, without having to visit each client. The target clients must support remote booting.

e. A portion of a physical disk that functions as if it were a physically separate disk. After you create one, you must format it and assign it a drive letter before you can store data on it.

____ 87. 1. Dynamic Update____ 88. 2. Partition____ 89. 3. DHCP____ 90. 4. RIS____ 91. 5. DNS