Find your team and go to a table

analogous situations

Inspire

Reframe

Surprise

analogous situations

Where else has setting similar to ours?

Who else does something similar to us?

analogous situations

Where else has has a mentoring model?

Who else trains people in mass?

analogous situations

Where else has has a mentoring model?

Who else trains people in mass?

Intense jobs

Home Depot

The Military

kitchen

lumbarpainting

garbageair traffic control

Spark

analogous situations

Where 9 min

Who 9 min

Narrow 5 min

Step 1: Warm-up: Make a prototype using only paper and tape. Divide and conquer to make one interface and one interaction (5 min).

Interfaces: How would they be setup?Checkout experience onlineBuying tickets at a train stationService for providing after-work experiencesNew scheduling interface for familiesChoosing vacation itinerary

Interactions: How would they work?New kind of peer evaluationsEngaging product shelf displayNew toy concept – toys that interact with each other

Step 2: Have another member of your team engage with your prototype. What was surprising about what they did with it? (5 min)

Step 3: Create paper prototypes of your idea. They might be interfaces or interactions. Bias towards action and make. Create individually first. (5 min)

Step 4: Share your paper prototypes with your group. (10 min)

Step 5:Build on each other’s prototypes. Prep to take into the wild. (5 min)

SOME NOTES ON USER TESTING

Show Don’t Tell (or Sell)

Observe

Seek root understanding

http://www.oaklandish.org/

Test with Real Users, In Their Real Lives

Be systematic about how you gather feedback

Prototype to Understand

Prototype to Communicate

Prototype to Explore

Prototype to Understand• Understand the

problem space• Empathy work• Expertise gaining

Prototype to Explore• Explore the design options• Test to learn and to decide Prototype to

Communicate• Communicate

your idea• Use prototype as sales pitch centerpiece

http://www.flickr.com/photos/k3v1nm/3612007583/

PlaceholderSuperheroes

Gone to the ATM

Happy customer back in line