first national real estate | 2012 annual report

annual report 2012

board of directors 01chairman’s report 02chief executive’s report 04campaigns 06communications & public relations 08online services 10professional development 12software systems 14property management 16commercial 18regional 20member services 22alliance partners 24national convention 26foundation 30national awards 32state awards 34service recognition 69kaye heath and national chairman 81regional councils 82advocates 83obituaries 83new members 84corporate details 86

contents

2 F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2

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01F I R S T N A T I O N A L R E A L E S T A T E A N N U A L R E P O R T 2 0 1 2

Ray Ellis (Chief Executive Officer), Mark Millington (Vice Chairman) New South Wales, Deanne Lamprey (Independent Director), Cambell Giles (Western Australia), Mike Gray (Queensland), Garry Nash (Victoria), Russell Burton (Chairman) South Australia

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board of directors

Board of Directors (from lef t)


chairman’s report

2012 was the celebration of the founding of the network. Our 30th anniversary gave us the opportunity to reflect on the vision, determination and business acumen of our founding fathers – Chas Heath and Bill Wood. When we assembled as a co-operative, in Bali, during the National Convention, a highlight was the 30th anniversary dinner where many ‘founding’ members received due recognition in front of their peers.

The spirit of reaching new heights that created our network has certainly come to the fore, recently, where market condit ions, throughout Austral ia, have been less than favourable. This spirit enabled your network to be at the forefront of innovation as was recognised by the IBIS Report highlighting that First National is now the third largest network, by market share, in the country.

Th is market share pos i t ioning, acknowledged by the IBIS Report, was linked to the network ’s media equ i va lency (med ia e xposu re expressed in dollar terms). In 2012, print media exposure totalled in excess of $3.5 million. The combination of print media and our leading social media strategy provided members with strong brand profile and market position with no financial contribution from individual members.

The network’s success has been built, largely, on the principle of co-operation. As Australia’s leading co-operative, we continue to set high standards with products and services to enable members to be at the forefront of real estate marketing. As a co-operative, our emphasis is always on member benefits and the delivery of more for less, notwithstanding our non profit philosophy.

Russell Burton


This co-operation is highlighted by members who serve on our regional councils and, ultimately, the national board, and reflect the calibre of the broader membership. For the new members joining our co-operative, you r pa r t i c ipa t i on i s s t r ong l y encouraged at leadership levels, within the network, be it at zone, chapter or regional council level. In the spirit of involvement, thanks must go to the many ‘volunteers’ who freely give their time, experience and expertise to assist with regional events, Chapter Conferences and the National Convention.

It would be of great interest to the broader membership that our friends across the Tasman who, like us, have experienced very difficult market conditions in recent years, underwent structural change throughout 2012. The results of this change will enable the New Zealand membership to

access all innovations and product developments that the network has recently invested in. Added to this, their management structure now caters for the direct delivery of the substantial range of member benefits that most Australian members would be familiar with.

Our New Zealand members will, once again, be joining us at our National Convention in 2013 on Hamilton Island and the friendly rivalry will, no doubt, ensure another successful function.

My directorship spanning eight years concludes in May 2013. Throughout this tenure, I have been fortunate to serve and lead a Board that has always placed member benefits first and foremost. In 2012, this determination continued with the network’s investment in our long-term partner MultiArray and the concurrent decision to directly manage our digital marketing products.

On a personal note, I would like to take this opportunity to acknowledge the support I have received from family, friends and colleagues. However, it is the membership who, ultimately, provided me with the opportunity to participate in the ongoing success of our co-operative, particularly, in its 30th year. My directorship and, in particular my chairmanship, has been a very humbling experience in my business career – one I am very grateful for.

See you in Hamilton Island – May 2013.

The network’s success has been built, largely, on the principle of co-operation. As Australia’s leading co-operative, we continue to set high standards with products and services to enable members to be at the forefront of real estate marketing.


chief executive’s report

Ray Ellis

Based on member feedback, nationally, market conditions were slow throughout 2012. It was against this backdrop that the network’s philosophy – to provide all the resources necessary for members to be leaders in their local area – came to the forefront.

During the year, every state Regional Council allocated funds from its retained profits to assist marketing campaigns, professional development and deliver addit ional member resources. This strategy was best exemplified by our national $50,000 Cash Drop campaign that delivered 11,500 buy, sell, lease or rental management leads directly to member offices.

The $50,000 Cash Drop lead generation campaign was a cont inuat ion of recent campaigns designed to deliver customer database growth to member offices. This transition to database, electronic and digital marketing is the new challenge and one that your network

has led in the real estate industry. The network’s products and services from websites, Utopia, Platform and our leading social media delivery places the membership in an enviable position of having instant access to resources that can be adapted to suit any office environment, with minimal ‘social media or database expertise’.

The challenge for the membership is to embrace the new marketing paradigm as rapidly as consumers have. The utilisation of social media, database management and delivery of meaningful information will rapidly become the benchmark of the best in our industry. To quote the phrase ‘the

times are a changing’ is not quite r ight – the t imes have already changed! The benefit to First National members is that we are leading in this arena.

In 2012, professional development witnessed a 186% increase in participation through the delivery of 134 sessions, nationally. Combined with face-to-face training, the online Academy (quality training direct to your office) provided in excess of 106 sessions both live and on-demand. This resulted in First National members being well prepared for these changing times. Members who, as part of our


co-operative, freely gave of their time and expertise conducted many such sessions. Further, the opportunity for members to gain access to leading industry figures such as David Knox and Lee Woodward would, in many cases, be beyond the f inancial reach of the membership. As a result, inclusive of our ongoing commitment to member benefits, the network invested funds to ensure equality across the membership by facilitating world-renowned speakers at no cost.

The implementation of a national customer service team to assist members with their challenges has proven to be a landmark decision. The team addressed a broad range of issues including, but not limited to, database management, website traffic, local advertising, marketing campaigns plus ‘daily ’ requests for online assistance. When combined with the volume of design requests now generated throughout our

network (fulfilled by the national design team), members have access to a broad range of products and services that previously had to be sourced externally at great cost to individual members.

The network’s chapter conferences – property management, commercial and rural – were well attended in 2012. The participation and growth of these chapter events reflects the quality of agendas as well as the involvement of industry leaders, who deliver relevant business acumen directly to the membership. These chapter events offer a distinct ‘theme’ in a relaxed environment, giving members the opportunity to develop strong working relationships with colleagues who share a similar passion. The hallmarks of their success can be attributed to the chapter committees, comprised o f member s who i nves t t he i r personal time and resources to assist their colleagues.

The most successful event of 2012 was the network’s 30th anniversary celebration, which culminated in a dinner during the very successful National Convention conducted in Bali. During the evening, we were joined by five past chairman and in excess of 20 members who were acknowledged by their peers for their 30 years of membership.

We have much to celebrate in our 30th year – recognised as Australia’s third largest network by marketshare and a membership that reaps the rewards of our innovation and leadership. To the many members both past and present who have built this network, we say thank you for a job well done. The challenge before us, including the generational change taking place, is to ensure that First National leaves its unique mark on the industry over the next 30 years.

We have much to celebrate in our 30th year – recognised as Australia’s third largest network by marketshare and a membership that reaps the rewards of our innovation and leadership. To the many members both past and present who have built this network, we say thank you for a job well done.


11,500+The number of entr ies in the $50,000

Cash Drop campaign

1.1 millionThe number of dropcards pr inted and distr ibuted for the $50,000 Cash Drop

campaignsWith the network united behind the six month $50,000 Cash Drop campaign, exposure to an audience exceeding 20 million reaped member businesses unprecedented publicity in local markets, generated 11,500 leads and delivered prizes that changed the lives of customers.

S tand ing w i th V ic to r ia ’ s S ta te Government, First National seized Official Event Partner status with the inaugural Victoria Regional Living Expo. This heavily promoted initiative captured the attention of the 450,000 Melburnians who intend moving to regional Victoria in the next three years. Thousands streamed through the doors

of the Melbourne Convention & Exhibition Centre and First National Real Estate was there to serve their needs exclusively. Over 300 leads were generated, leading to staff recruiting opportunities, sales, and acquisition of new property managements.

The network ’s seasonal and fes t i ve mar ke t i ng co l la te ra l helped members stay in touch with customers during cultural events and on the change of the seasons. Backing member businesses with even more support, Regional Councils initiated state based market ing campaigns

to drive more business to their doors, investing member marketing funds in complimentary pull-up banners, letterbox dropcards and social media initiatives to amplify marketing efforts.

Queensland’s Regional Council extended nat ional promotional efforts, running its Pimp Your Property $15,000 Home Renovation Giveaway from September until mid-December. Complimentary Utopia Social Facebook pages were used to support the competition and extend the depth of each member ’s community reach. Members benefitted from the addit ional publicity that surrounded winner presentations.

Engaging customers while generating business for members

snapshots


6.9 millionThe number of views at tracted by

campaign ads on realestate.com.au

20 millionThe number of people who viewed the

$50,000 Cash Drop campaign TV adver t

1,164,150The number of eCards distr ibuted to

customer databases nationally

In Western Australia, sponsorship of the Perth Wildcats basketball team saw prominent First National branding added to Wildcats’ coach’s uniforms and the digital scoreboard at the newly opened Perth Arena. The coaching sponsorship gives members access to a substantial range of benefits that they can share with their customers, including complimentary tickets, corporate box seats, televised games, and the opportunity for customers’ children to participate in local sports clinics with team members. Away games played in other capital cities will extend the benefits of the sponsorship to all members nationally.

Continuing its energy efficiency and sustainability drive, First National affirmed its partnership with MobileMuster, the official recycling programme of the mobile phone industry – which keeps mobile phones and accessories out

of landfill. As part of this initiative, the Memor y Muster p romot ion encouraged customers to drop their old mobile phones at First National offices for recycling with a chance to win a prize. Over 85 satchels and 42 kilograms of mobile phones were collected for recycling, while members forged new community relations and added customers to their databases. As a result of the network’s support, First National won ‘Best Promoter Award’ in the 2012 Victorian Business Awards.

Wh i le the ne two r k ’ s mar ke t i ng campaigns keep the First National b rand top -o f -m ind amongs t consumers, they a l so p romote competitive teamwork, a focus on lead generat ion, and generate excitement and enthusiasm amongst member office staff nationwide.

‘Thanks for your festive and seasonal campaigns. I use them all the time – Christmas, New Year, Anzac Day, Australia Day etc. We’re always on the look-out for new ones. They are a fabulous tool that we use in advertising, signage and e-footers’

Michelle Car roll Market ing Coordinator First Nat ional King & Heath (Bairnsdale, Vic)


87The number of members who

par t icipated in Proper ty Market Outlook

$3,649,853The value of f ree pr int media publicity

at tained by the network in 2012

communications & public relationsThe Property Market Outlook is now firmly entrenched in First National ’s public relations strategy. A record 87 members participated in the research that underpins the document – the benefits being substantial. Locally, members strengthen relations with their media contacts and customers. Nationally, the network reinforces its expertise and brand equity.

First National sets the pace with the highest level of social media influence

in the industry. Members receive benchmark PR and social content, tailored for multiple channels, and are extending their reach to dynamic new customers.

Social media is without doubt the new frontier in competition. It will unseat the complacent, whether they be established real estate brands or dominant local agencies. First National members recognise this opportunity and accelerated their

use of network-generated content across Facebook, Twitter and Blogs throughout 2012.

The network’s membership continued to improve its media engagement, both through independent generation of newsworthy articles and use of the network’s twice-monthly media releases and social media resources. At the same t ime, Fi rst Nat ional Real Estate enjoyed a high level of engagement with industry media,

Positioning members as local experts

snapshots


59The height of social media

inf luence reached as measured by Klout (a scale of 1 to 100)

227The number of GEM Awards

media releases distr ibuted direct to members

57,568The number of all t ime views on

f irstnationalnews.com

contributing articles, interviews and comment in Real Estate Business, Smart Investment Magazine, Real Estate Institute Journals and more.

Next Generation Listing Submissions also set the network apart, providing members the exclusive technology to p roduce ind i v idua l l y ta i l o red listing proposals in just minutes. Now, salespeople and property managers can return from an appraisal appointment, enter specific details l i ke the i r p r ice expectat ions and commiss ion rate, then produce professional submissions on their office’s colour printer. No other real estate network offers this facility.

The network’s cyclical communications methodology underwent analysis and

format review. The long-established Your Industry responded to the dramatic increase in professional industry news media, now sharing links to sales, property management, market and business leadership articles of interest, twice monthly. Future communication strategies were mapped out and implementation will take place in due course.

Monthly newsletter templates continued to provide additional methods for members to stay top-of-mind. Requiring only minor tailoring at local level, members can quickly communicate market updates, achievements and results to customers. Refreshed early in the year, members select from digital and traditional formats.

The network’s National Contact Da tabase g rew subs tan t i a l l y th roughout the year, adding c u s t o m e r c o n t a c t s f r o m competitions and lead generation campa ign s, na t i ona l l y. U sed to distribute national focus, the network’s eMagazine now reaches an audience estimated to exceed one million customers.

Potentially negative media events were managed via a st rategy of member counselling and, where required, direct media engagement. This approach successfully minimised adverse publicity for members and protected the interests of the wider membership.

‘This is the f irst time I have used the Next Generation Listing Submissions and the process of personalising them with our photos and changing the text was so easy. It was a job I had put of f because I thought it would be too time consuming. The content in the sales listing book was great – relevant and set out really well’.

Janet WestwoodFirst National Real Estate Westwoods(Werribee, Vic)

Winner Tasmania Young Achievers Award sponsored by First National


• Superior Search Engine Optimisation (SEO) tools • Simple content management • Familiar website layout for convenience • Just $180 +GST per month

For more information, speak to your Member Services Manager or contact the Online Services Team at National O�ce on 1800 032 332.

Your new First National website is ready!

80The number of new First National

Websites implemented

8.17 millionThe number of t imes First National

Facebook updates were viewed

online servicesIn 2012, First National took control of

its data and Internet strategy to assure

ongoing member business growth,

leading search engine optimisation,

cost sav ings and one point of

data entr y. Throughout, the team

delivered an average 400 leads per

month and 200 appraisals, direct to

member businesses.

As a result, First National began to

rollout new member websites and

evolve its content management

system. Throughout the year, 80 new

websites were delivered and members

reported positively on the ease of data

entry, cost savings and support of the

newly established Customer Support

Team at National Office

As part of the shift, both Online

Ser v ices and Customer Suppor t

teams set a new benchmark for

member assistance by creating a

library of on-demand training videos,

taking over a hundred support calls a

week, and conducting over 100 hours

of live training.

S e a r c h e n g i n e o p t i m i s a t i o n

continues to be a valid component

of the network’s strategy to achieve

unprompted top-of-mind brand recall.

As an early adopter of Google Places,

and business listings on Google Maps,

the network maximised its position in

2012 through continuous text marketing

on member listings and updates in line

with Google Places developments.

Social media websites, in particular

Facebook, continued to dominate the

online space throughout the year. With

A new chapter in online technologies and social networking

snapshots


110The number of ‘live’ t raining

sessions delivered

4000+The number of National Website

enquir ies received

6.7 millionThe total number of times First National

Real Estate of f ices were seen on Google Places

an established Facebook presence,

the network focused on increasing

customer engagement. This was

improved with three customised

Facebook pages that simplify the

search for First National offices,

the creation of property alerts and

customer appraisal requests.

The corporate Facebook page has

since boosted the network’s brand

ident i ty through t ransparency,

prompt customer service, and

the promotion of lead generation

campaigns. Management of the brand

identity is key and, throughout 2012, the

corporate Facebook page exposed

the network ’s message and services

to approximately 600,000 Facebook

users a month, at virtually no cost to

the membership.

Developments in other Social Media

spaces such as Twitter, Blogs, Pinterest

and YouTube have also contr ibuted

to the growth in awareness of the

First National brand.

‘We wanted to run the minimum software with maximum features, so we adopted a new First National Website in May. We had a few teething problems during the transition, but First National’s Online Services staf f worked hard to help us through. Our website is now running smoothly, and we’re receiving very favourable comments and business opportunities from consumers. We’re glad we made the decision to change and recommend other of f ices do the same’.

Nick van VlietFirst Nat ional Nick van Vliet(Willunga, SA)

‘The changeover to Content Management System to control the content on our website is like a breath of fresh air compared to the old system. It’s extremely user-friendly and so easy to navigate. I even managed to teach myself how to create forms.’

Kylie Cli f fordMarket ing ManagerFirst Nat ional Pope Ni tschke(Mt Baker, SA)


106The number of on-demand videos

available via Academy

134The number of face to face

sessions nationally

professional developmentA 186 per cent increase in member participation confirms the suitability of the network’s training. The First National’s Competitive Edge with Lee Woodward audio ser ies del ivered a ground-breaking approach – one in which sales, property management and business management staff trained to work as one to deliver better service and greater profitability.

Over 156 face-to-face and on-demand professional development se s s i on s we re de l i ve red, r i gh t across Australia. These skill-boosting opportunities covered all practical

facets of the real estate business, instilling greater confidence in staff and reducing risk.

In a network first, the First National’s Competitive Edge with Lee Woodward Programme provided a free 12 disc audio programme that provided brilliant, yet simple, business systems and strategies to coach entire teams to greater levels. With a core focus on leadership methods, solid actions and company projects, the Competitive Edge programme would have necessitated an investment of tens of thousands from members’

competitors, if they were to match First National’s advantage.

Fi r s t Nat ional ’ s leading agents joined Lee Woodward in the audio programme, sharing their expertise and outlining the activities they undertook to deliver top results in their local market. Clear, concise information about First National products and how they use them was integral to the programme, helping members exploit the many free tools already at their fingertips.

Members need training resources that deliver when their business demands it.

Maximising per formance through practical, top quality coaching

snapshots


553The number of people that logged into

live sessions in Academy

2031The total number of views of

David Knox sessions

3686The total number of registrat ions for

professional development sessions nationally

That doesn’ t a lways coincide with the professional development schedule, hence the 90 videos now available on-demand that get regular use in Academy. These vital tools cover property management, Platform, Utopia, Commercial, Trust Accounting, Public Relations, Alliance Partners and fusion2.0.

In conjunction with the network’s 2012 online Academy, which incorporated the vast David Knox on-demand resource, the network provided face-to-face local sessions throughout the nation with a focus on business growth.

The professional development team achieved the aforementioned 186 per cent surge in registrations by embracing new technologies, seeking ongoing member input via Regional Counci ls, and through effect ive promotion. The team also piloted live streaming of sessions, receiving encouraging member feedback and response rates. The benefit to members was great, especially those in regional areas where travelling to attend training sessions is time consuming, sometimes impractical, and expensive.

‘Firstly, Lee Woodward’s video summary of the real estate industry is one of the best visual summaries I have ever seen of what we do. It really helped our team understand the importance of ensuring all database details are correct, why we invest so heavily in continual prospecting, why we market them within their Business Development Area, and why we do everything we can to keep our company database information clean and current.

We have taken summary notes of the audio sessions and limit training to 15 minutes at a time. The team can add their own notes to the summary points and we f ind this improves their learning.

Thank you First National for this great programme. It can only strengthen the skills of the team members that listen to it and we are committed to implementing some of the strategies’.

Tim Aldr idgeDirectorFirst Nat ional Collie & Tierney (Mildura, VIC)

‘What a pleasure it is to attend training sessions with everybody contributing and sharing ideas. The new and reborn breed of Property Manager within the First National network should be commended. With this outlook, we have a great future’.

Julie HollowayDirectorFirst Nat ional Walsh & Sulli van (Baulkham Hills, NSW)

200 186%

100

0

increase in member

par ticipation


2368The number of domain names managed

by First National Domains

265 The number of people who at tended

Plat form training sessions

software systemsFirst National achieved single point of data entry for its CRM and websites in 2012. Consolidation of systems continued, as did the pursuit of greater efficiency and superior customer service delivery.

Customer Relationship Management is the holy grail of real estate practice. Platform consolidated its position in 2012 as the CRM of choice with the release of Version 3 and the introduction of Platform for Property Management. Platform is one of the most advanced systems available and can be relied upon to drive repeat business to new heights through regular, programmed customer contact.

Integration of Platform across the entire First National product range was achieved and member uptake of network products and services continues apace.

Establ i shment of a dedicated Customer Service Team at National O f f i ce bo l s t e red t he suppo r t services that underpin the network’s d i g i t a l s y s t e m s . M e m b e r s enjoy the assurance that friendly First National staff members are readily accessible and user questions are promptly addressed.

Strong patronage of monthly online Platform professional development sessions continues to boost skills

through the network’s offices. Typically, more than 35-40 members and their staff will login to any one session and actively participate in Q & A sessions as well as specialist focus groups.

The network ’s premier eMarketing system – Utopia – remains the eMarketing system that members depend upon to distribute ‘just listed’ customer alerts, newsletters, open for inspection lists, and to match buyers/tenants to properties to drive results. Monthly customer newsletter templates were updated and, during October, Utopia received a ‘spring clean’ that introduced a simplified, more modern look and interface design.

Driving growth, prof it and ef f iciency

MacBook Pro

snapshots


393,171 The number of SMS messages

sent by Utopia

14.5 millionThe number of emails sent by Utopia

(Newslet ters and Aler ts)

176The number of members utilising a combination

of Plat form Sales, Plat form Proper ty Management and a First National Website.

Utopia ’s su i te of templates was r e f r e s h e d a n d e x p a n d e d s o members could continue to lead the field in customer communications. Plus, Utopia’s server technology was upgraded in order to match growing demand and member performance expectations.

As with all software systems, training helps unlock the full business benefits and members exploited opportunities to lift staff skills throughout the year. The ‘H idden Secrets of Utopia ’ professional development session at National Convention drew particularly impressive numbers, reflecting the system’s popularity and uptake across the network.

Utopia Social, the offshoot that dist inguishes member Facebook pages from competitors, offered a cost effective solution that puts

members at a distinct advantage in social media. Nearly 100 per cent of Queensland offices implemented Utopia-Social in 2012, using the system in conjunction with lead generation competitions.

First National Domains remains a dependable, cost-effective service for members and provides peace of mind concerning renewals and ongoing management of an agent’s most impor tant d ig i ta l assets. First National Domains now manages over 2300 domain names.

F i r s t N a t i o n a l E m a i l w a s a l s o introduced to assist members who require an external party to manage their in-office email services and the uptake was rapid.

First National SMS continued to provide members with cost effective access to SMS texting services.

‘My team f inds Platform to be fast and user friendly. With client and property information consistent across sales and property management departments, errors are reduced and continuity assured. Platform just keeps getting better!’

Neil WardlawFirst Nat ional Spr ingwood (Spr ingwood, QLD)

‘Utopia is a great ‘listing tool’ that enables us to track buyers, f ind out who’s hot, who has viewed the property, and who the potential buyer might be. We are so pleased that we have Utopia - it certainly makes our jobs a lot easier and we believe it contributed to us winning the award’

George & Lisa Cor reiaFirst Nat ional Tully (South Lake, WA)2012 Highest Number o f Exc lusive List ings Resident ia l award w inners


52The number of professional development

sessions delivered

194The number of Proper ty Managers who

at tended the Proper ty Management Conference

property managementFi rs t Nat ional now manages over $12 billion worth of investment property nationally. The network is committed to rigorous professional development as well as the delivery of systems and tools that facilitate the highest standards of service in asset management.

T he 2012 P rope r t y Managemen t Conference was acknowledged by the membership as the network ’s most successful and attracted record numbers to its 10th anniversary. With p roper ty management resou rces continuing an established trajectory of rapid expansion, the Conference

offered the chance for property management staff to catch up with each other and First National’s new products.

Titled ‘Service, Profit and Growth’ the annual Conference agenda focused on lifting service standards, raising levels of efficiency and promoting rent roll growth techniques. Addressing the needs of Property Managers and Principals jointly and separately, special breakout sess ions targeted addi t ional knowledge shar ing amongst Principals, supported by useful tips from experts.

One of the most exciting products delivered was the network ’s next generat ion iPad App – Property M a n a g e m e n t R e p o r t e r. T h i s development delivered a step-gain over the network ’s My Condit ion Reporter App, delivered just 12 months earlier, and adds ingoing and outgoing condition reporting, inventory and routine inspection functions, amongst many other functions. Exclusive to First National, this time saving device permits Property Managers to view previous reports while inspecting properties and reduces the time consumed by vital administrative tasks.

Setting new per formance standards

snapshots


99Members using

My Condit ion Repor ter App

$12 billionProper t ies under

management nationally

250The number of proper ty managers

subscr ibed to the Proper ty Management Facebook discussion group

With $12 billion of properties under management nationally, the demand for better customer service and organic rent roll growth is ongoing. Expert trainers focusing in these areas therefore featured heavily in the professional development schedule throughout the entire year.

The ever-popular Property Management Facebook Discussion Group continued to be a source of networking and almost instant problem solving for Property Managers. It increased its following to 250 members.

Amongst other developments, the range of al l iance partners supporting property managers was expanded. This assured a continued compet i t i ve edge i s eas i l y maintained. A community referral programme joined the range of marketing collateral on offer, and month ly news let te r templates were refreshed, adopting a new, more modern look. They remain a popular source of content for property managers to include in monthly statements and customer database communications.

‘What a great weekend of information at the Conference! It was loads of fun and so nice to meet dif ferent of f ices and have the chance to learn with them. Hats of f to the great organisational ef for ts of the team’.

Gayl EllisProper t y ManagerFirst Nat ional Nor th Haven (Nor th Haven , NSW)

‘On behalf of First National Reliance, I would like to of fer a huge thank you to everyone who organised and spoke at the Conference. I’ve taken away so many friendships and a book full of great information to implement on Monday’.

Laura MoodyProper t y ManagerFirst Nat ional Reliance (Hampton Park, Vic)


42Commercial members

Australia wide

28%The grow th in commercial membership

commercialFollowing 28 per cent growth in just 12 months, First National Commercial now has 40 offices nationally, is an established leader in commercial property services, and offers a partnership proposition distinct from its competitors.

Fi rst Nat ional Commercial enables residential real estate agents to build a commercial operation, leveraging from one of the country ’s largest, most recognised real estate brands – First National Real Estate. With over 400 offices throughout Australia’s suburbs and capital cities, its members are uniquely positioned to capture and market small and large-scale retail, industrial and office sector listings.

Delivery of the Commercial QuickStart five-module programme strengthened First National Commercial’s recruitment proposition, giving it the essential tools to guide residential real estate agents through the establishment of a commercial arm, or the foundation of a stand-alone commercial business.

This unique benefit of membership sets First National Commercial apart from other commercial brands and will contribute to future membership g rowth. F lex ib le b rand ing a l so underlines another point of difference, as does the famous willingness of First National’s core membership to share expertise for mutual benefit.

The f ive QuickStart modules – Model Office, Compliance, Property Management, Marketing and Brand – are a valuable resource, aimed squarely at business growth and written in plain English. They help members reap the benefits of working ‘on’ their business rather than working ‘in’ their business.

The ‘Fully Charged’ Commercial & Rural Conference brought new perspective to a sizeable commercial development when members toured the Canberra International Airport construction site and adjacent business park. Fundamental information about

Commercial property services leadership

snapshots


19,963The number of subscr ibers in the National

Contact Database

$30 million The spr ing sale pr ice achieved for

The Esplanade Hotel (Por t Hedland) by Serge Doumergue

$7,000Funds raised at First National Char ity

Auction at the Commercial Conference

development strategy, economics and property management was shared, giving delegates vital insights to take back to their businesses.

Senator Bill Heffernan gave a rousing presentation on foreign investment and the threat to Australia’s food security. The Master Builders Association revealed the new world of commercial real estate and divulged how the construction industry is working hand in hand with commercial agents to solve its greatest challenges. Other speakers, keynotes, networking opportunities and field trips rounded out a comprehensive agenda crammed with useful advice, recommendations and professional development.

During the year, new commercial templates were added to First National Advertising (formerly fusion2.0), the Commercial Property Investment Guide was refreshed, new photo signboards

were launched, the Nat ional Contact Database used extensively, and members added key contacts to FN Connect – First National Commercial’s corporate contacts sharing system.

Changes to Work Health & Safety legislation affects risk for commercial p r o p e r t y m a n a g e r s , h e n c e Australian Property Compliance (APC) joined the network’s stable of Al l iance Partners. This gives First National Commercial members expert advisors to turn to for audits, assessments, compliance advice and training.

With its ever-growing suite of benefits, First National Commercial offers a compelling partnership proposition, courtesy of a member based managerial focus and a strategy founded in solid business fundamentals.

Our commercial portfolio has increased by some 30% and this is in no small way due to our point of dif ference, signage and the First National Commercial brand. I encourage all of f ices, even if they have a modest commercial portfolio, to get behind the commercial brand.

Gar r y NashDirector/Victor ian ChairmanFirst Nat ional Gar r y Nash (Wangarat ta, Vic)

‘It is encouraging to see First National of f ices adding the commercial brand to their businesses, thereby growing and becoming a “one stop shop” for their customers. Throughout the industry, First National branding is proving a dominant force’.

Chr is Mar t inDirectorFirst Nat ional King & Heath (Bairnsdale, Vic)

Senator Bill Hef fernan


150The number of entrants into the

Lake Argyle Swim event

320,000The number of patrons who at tended

the var ious Ag Shows featur ing First National showcases

regionalAs official event partner of the Victorian Government’s 2012 Regional Victoria Living Expo, 2.8 million people saw prime time TV and radio advertisements featuring the First National brand. Regional profile was further strengthened through established marketing initiatives, agricultural shows and regional field days.

With 450,000 of Melbourne’s metropolitan residents contemplating an escape to the country in the next three years, the inaugural 2012 Regional Victoria Living Expo presented an extraordinary opportunity to seize prominence for metropolitan and regional members in association with the Victorian State Government.

Over 8000 residents streamed through the doors of the Melbourne Exhibition Centre, passing First National Real Estate’s exhibition in the process. More than 300 business leads worth an estimated $3.5 million in fees were captured during the three-day event, all of which were referred to relevant First National members.

During the exhibition, State Premier, Ted Baillieu joined members and staff on the stand, donning a First National Rural Specialists t-shirt, with the words ‘Ask me about relocating’ on his back. Countless new customer relationships were subsequently formed, leading

to current and future business opportunities for all First National members.

A t the Commerc ia l & Ru ra l Conference, Senator Bill Heffernan addressed members concerning Austral ia ’s natural assets and the risk posed by the nation’s failure to appropriately capitalise upon them. Guest presenters educated members in their chosen fields, providing valuable intelligence and forecasts for both commercial and rural markets, to better prepare members for the year ahead. Offsite, guided

Meeting the challenges of rural Australia

snapshots


300+Business leads generated for members f rom the Victor ia Regional Living Expo

$8500The funds raised for First National

Foundation at the Commercial & Rural Conference

$3.5 millionThe estimated value of business

leads generated f rom the Regional Victor ia Living Expo

tours incorporated a unique farming enterprise as well as the construction site at Canberra International Airport and its associated commercial offices precinct.

The Rural Special ists and Lifestyle Specia l i s t s market ing in i t ia t ives continued to strengthen the network’s regional positioning as the network to turn to for specialised real estate services. Now in their second year, their logos appear in digital and traditional marketing initiatives and are embedded in the network’s culture.

Sales and Property Management Next Generation Listing Submissions, the new look First National Rural website and the aforementioned Rural Specialists and Lifestyle Specialists marketing suites bolstered Regional members’ abilities to differentiate

themselves from competitors, and deliver quality products and services to their clients.

Continued support of regional expos around the country such as Farm Fantastic, The Toowoomba AgShow, the renowned AgQuip field days in Gunnedah, and the Wimmera Field Days in Victoria kept members and the First National brand in front of regional audiences. Sponsorship of the Lake Argyle Swim (Kimberley, WA) and sponsorship of the Tasmania Young Achiever Awards furthered regional exposure, with first class displays at all events.

‘The Regional Victoria Living Expo was a great opportunity to promote First National Prom Country. We thank the whole team at First National Real Estate for your valuable work setting up the display and coordinating the expo. It was nice to meet the people thinking of relocating to regional Victoria. We look forward to contacting all the new entries in our database and introducing them to our beautiful region’.

Glen O’NeillMarket ing AssistantFirst Nat ional Prom Count r y (Leongatha, Vic)

‘The programmes and training provided by First National have kept our of f ice and staf f up-to-date with social media and technology. ’

Donna Wr ightLicensee in ChargeFirst Nat ional McCur ran & Company ( Char lev ille, QLD)


30The number of new of f ices inducted into the network

296Auctions conducted by the

Member Services Team

snapshots

member servicesMember Services Managers targeted individual business growth strategies t o h e l p p r i n c i p a l s o v e r c o m e tough conditions.

The rollout of new First National Websites was also key to the delivery of 2012 member benefits. Member Services Managers (MSMs) helped offices review and upgrade existing web content in preparat ion for t he i r t rans i t i on. Demons t ra t ions and rollout prioritisation facilitated smooth, on t ime de l i ve r y and implementation. Follow-up support and training combined with the dedicated Customer Service Team

at National Office assured fast-track familiarisation for users.

Sharing expertise and ideas is truly the strength of First National Real Estate – its unique point of dif ference. MSMs assisted this process; ensuring new members were aligned with existing members to build camaraderie, expertise and managerial confidence. The network ’s Nat ional Convent ion provided additional opportunities for members to interact, due to a schedule and programme that offered more time for member skill sharing.

For existing members, the service emphasis was upon more effective use of existing technologies, already deployed within their business – for instance, many members do not utilise Utopia to its full capacity because of staff turnover. Targetted training has improved usage and uptake.

The identification of members’ Business Goals in recent years has helped inform a better understanding of what motivates members. As a result, ‘Peer Forums’ became more prevalent than traditional Zone Meetings throughout the course of 2012. These take the form of discussion forums where alliance

Targeting individual business growth strategies

Member Services Team


80The number of new First National

Websites implemented

1518The number of member services

of f ice visits

582The number of staf f who completed f ree

Continued Professional Development t raining in NSW

partners with specific expertise address members about thei r chal lenges. Members report these meetings as being amongst the most productive they have attended.

Amongst the many highlights of the year, South Australian members gathered for a Principal’s Forum in Broken Hill, Western Australia members continued their strategy of Quarterly Awards gatherings peppered by training and networking opportunities; in Victoria, Zone Meetings evo lved in to Peer Forums where suppliers, MSMs and staff interacted more productively.

First National’s Chief Auctioneer, Michael McCaffery travelled the country, sharing his auction expertise with teams of First National agents seeking to lift their skills. The Auction Extravaganza was an

example of the creative way in which the network brings members together to share their experiences in an atmosphere of learning and development.

In the final months of the year, MSMs capital ised on the enthusiasm that followed the Bali National Convention with the Palm Tree and Message in a Bottle campaign. Understanding the true value of ne twork ing and camarader ie accessible at Conventions, the campaign aimed to make sure as many members registered for the 2013 National Convention (Hamilton Island) as possible. The outcome being 300+ registrations locked away, breaking the previous record by in excess of 40 per cent.

‘Having been associated with the LJ Hooker group for 18 years, we decided to move to First National in 2012. The ‘challenge’ of transition was greatly eased by our MSM Percy Sur ti who helped immensely and is quick to respond with advice, or resolve issues. Our move has been refreshing and has brought new and exciting oppor tunities.’

Peter Whi tcrof tDirectorFirst Nat ional Robina (Robina , QLD)

After 20 years in the corporate sector I can attest to what is required in a good consultant/Member Services Manager. Darrell Fernandes has impressed me with his enthusiasm, dedication, honesty and passion. He has supported my staf f, my weekend community events, and is seen as the friendly corporate face of First National’.

Michael SleimanDirectorFirst Nat ional Daystar (Padstow, NSW)


7414 The number of ut ili t y connections

managed by Direct Connect

38The delegate representat ion f rom

Alliance Par tners

snapshots

alliance partnersAlliance partnerships have always reinforced the competitive strength of First National Real Estate members’ businesses. Their commitment to maintaining the network’s progressive edge was emphatic at the network’s 30th anniversary Convention.

Fourteen al l iance partners and preferred suppliers displayed products and services in an informal lounge-like atmosphere, providing members the opportunity to explore ways in which their businesses might add value or improve efficiency in the year ahead.

A private suite enabled demonstrations as well as Q & A sessions about

First National’s Customer Relationship Management (CRM) system, Platform. This assisted members to understand the system’s strengths and how to make the transition to a single point of entry solution for sales, management and property management.

Legislative compliance represents a significant challenge for estate agencies, particularly, in the light of new Work Health & Safety legislation and across the board changes affecting liabilities for commercial p rope r t y management. The introduction of Australian Property Compl iance (APC) as a new

alliance partnership makes it possible for members to confidently meet their obligations quickly, efficiently and cost-effectively. Operating nationally, APC provides compliance audits, reports, advice, t ra in ing, Essent ia l Safety Measures guidance, and help with Work Health & Safety (WHS) matters. They are the ‘one stop shop’ that brings peace of mind to members.

Other partnersh ips formed in 2012 included GasSafe Australia, RealSatisfied, Sothertons Chartered Accountants and HR Advice OnLine. These suppliers bring substantial benefits, either by simplifying management or by adding value to general property services so members

Making member businesses more competitive


438The number of BMT Tax Depreciat ion

Repor ts ordered

16The number of Alliance Par tners

who are par t of the First National Family

20Print force celebrat ing over 20 years with the network

can demonstrate a competi t ive point of difference.

Sothertons offer specialist real estate agency accountancy services to the network, assisting with cash flow and working capital management, budgets and forecasts, recession survival strategies, risk management and internal audits. Many members bene f i t ed f r om the i r e xpe r t guidance in benchmarking and KPI management throughout 2012.

With new legislation coming into effect, GasSafe Australia keeps members on the front foot, servicing and assessing gas appl iances nationally. As the leading authority in domestic carbon monoxide detect ion and alarms, GasSafe helps members keep our tenants as safe as possible and their landlords’ properties compliant.

Customer satisfaction is integral to growth. RealSatisfied exists for the express purpose of helping members deliver their promise – ‘We put you first ’. Its survey system enables members to consistently track customer satisfaction so they can respond appropriately and generate positive, business testimonials in the process.

HR Advice OnLine made a significant i m p a c t o n h u m a n r e s o u r c e s management across the network throughout 2012, helping members bet te r unders tand the i r Nat ional Employment Standards obligations, and how to more efficiently manage staff. Perfect for small to medium businesses, HR Advice OnLine unlocks access to forms, checklists, templates and how-to guides that assure peace of mind that members are compliant with legislation.

‘…all the delegates were constantly talking about what a good a time they were having and how much they were getting out of the Convention’.

Chr is Scic lunaDirect Connect

‘Printforce’s association with First National extends over 20 years. Our partnership allows us to help new members make an easy transition to the network, of fering stationery and marketing products via our online ordering system. National Convention helps us maintain relations with members and reinforce our promise of the best quality and turnaround times’.

Greg CoulsonPr int force

ê 1Form

ê AFG

ê Barclay MIS

ê BMT Tax Depreciation

ê Business Covers

ê Direct Connect

ê Excel

ê GasSafe Australia

ê Honans

ê HR Advice Online

ê MultiArray

ê Poolwerx

ê Prinforce

ê realestate.com.au

Convention Alliance Partners


national conventionNational Convention was a reflection of the membership’s pride in three decades of cooperative achievement. 30 new members joined over 400 delegates to celebrate and honour the past, while enthusiastically embracing the network’s future.

A theme of growth set the tone for the network ’s 30th anniversar y National Convention at the Grand Hyatt Bali. With so many founding members in attendance, a reassuring sense of family and continuity imbued events. Widespread confidence in the network’s cohesion and direction was tangible.

The spirit of achievement and abundance makes First National a potent force in Australian property. Cooperation defines our membership. Through structures enabling member input, the brand has advanced and First National members

are justifiably proud of the gains their cooperative has made.

Four past Chairmen; Rory Trotter, Frank Tierney, David Hamilton, and Simon O ’Donoghue, jo ined past Board members and Regional Councillors, Kaye Heath Award w inners and Advocates to ce leb ra te th ree decades of member cooperation and accomplishment.

Acknowledging the contribution made by First National’s many long-standing members, the network’s top priority was to pay tribute to their ‘blood, sweat and years’ – in other words, their investment made in establishing a respected brand and developing genuine member benefits.

As such, events were carefully crafted to assure that, in the process of

recognis ing elder s tatesmen, Advocates and key-contributors; new members gained a fu l l appreciation of the essence of First National, its journey, and the essential spirit of cooperation that will carry the network forward.

The Hon Jeff Kennett, AC

Reflecting the resilience of our membership, ex-Victorian Premier, Jeff Kennett officially opened the Convention with a reminder about the value of positive thinking and the importance of being grateful for this country ’s great fortune. Leadership, l ife and love, Jeff reminded delegates, are the things that matter. Pointing to the fundamentally robust state of Australia’s economy, the message

Celebrating 30 years of camaraderie


national conventionwas clear – don’t focus on the negative but grasp the positive and the results flow through everything.

GEM Awards

Nothing succeeds like success and members delighted in seeing the network ’s top national per formers recognised in front of their peers. The General Excellence and Marketing Awards provided the platform for some extraordinary results to be acknowledged and, with Jeff Kennett distributing the awards, our winners will long remember their night of nights!

30th Birthday Diamonds & Pearls Dinner

Following the unveiling of the network’s 30th anniversar y v ideo, there was scarcely a dry eye in the house. Delving deep into First National’s archives, this

retrospective revealed images from the founding days of First National. Going right back to the very first Board of Directors, Regional Councils and employees, members were reminded of the commitment and tenacity of their colleagues, many of whom were in attendance.

Fun, Games & Entertainment

Our 30th anniversar y called for a careful balance of work, play and surprises. Beginning each day with a relaxing Yoga session on the beach proved popular with large numbers of members. The official welcome dinner party was held on the beachfront, setting the scene for a traditional Balinese welcome and yet another John Blackman escapade. With a huge buffet of fresh seafood and Indonesian delights, members were spoilt for choice.

‘The National Convention in Bali was absolutely f irst class from beginning to end. The quality of speakers was sensational and, most importantly, I was able to catch up with members I knew from past conventions and meet plenty of new members. I had the opportunity to discuss with like-minded people the ups and downs of my business and compare solutions and ideas with them, drawing on their experience. To me, this is some of the best training on the market. My team and I look forward to having a strong presence and participation at Hamilton Island in 12 months time.’

Jeremy O’DonoghueDirectorFirst Nat ional O’Donoghues(Larakeyah, Dar win, NT)

Wi th a f te rnoons schedu led fo r relaxation, members launched into explorations of Bali, its golf courses, shopping, restaurants and scenic attractions. Either that or they made great use of the Grand Hyatt Bali’s endless pools and water slides.

AGM

The outcome of the Annual General Meet ing saw the cont inuat ion of Chairman Russell Burton’s (SA) leadership and the acceptance of the auditor ’s Financial Report. All existing Directors were reinstated and, fo l lowing the Board ’s f i r s t meeting, Directors appointed Mark Millington (NSW) as Vice Chairman, Mike Gray (Qld), Garry Nash (Vic), Cambell Giles (WA), and Deanne Lamprey (Tas) appointed as the Independent Director.


50Business sessions

37The number of 25+ year members

who at tended convention

snapshots

Alliance Partners

Conventions enable Fi rst Nat ional ’s supporting partners to showcase their systems and services that help our businesses shine. Sharing lunch with our alliance partners helps new members quickly establish an understanding of the scope of products on offer, as well as confidence in new relationships. We acknowledge our alliance partners and thank them for their ongoing sponsorship.

A Night With ‘Blackers’

It ’s not all professional development at Conventions. There’s plenty of fun as wel l . Res ident funny-man and Convention MC, John Blackman has become an institution at First National. So, it was with great enthusiasm that members jumped into the Tr iv ia

Challenge, competing and, in some cases, cheating but having a hilarious time, whiling away the remaining hours before heading to the airport.

Getting Down To Business

Conventions are about boosting skills, networking and expert advice. Through his opening address on the economy, network and future, Chief Executive, Ray Ellis reinforced the need to embrace the rapid rate of change throughout the indust r y, exp la in ing that the schedule of Convention workshops and keynotes had been chosen to specifically address the challenges members would face in the next 12 months.

Lee Woodward ’s presentat ion – Getting the most out of the systems – showed members not only how to leverage from First National ’s in-house products, but also how First National ’s Competitive Edge with Lee Woodward system makes estate agencies operate as one unit, rather than separate departments. Florence Caruette’s outline of the dos and don’ts of real estate leadership provided insight into the successes and mistakes that so often characterise member businesses.

Workshops demystified the changing leg i s la t i ve landscape of Human Resources, how new First National Websites keep members ahead of compet i tors, making Foundat ion the cornerstone of your business,


365The number of delegates who at tended convention

24New members who at tended

New Member Induction

38Delegates representing

Alliance Par tners

and Zoe Freeman explained how Social Media is best used to advantage – a session that was jam packed!

Nothing’s more important than a strong grasp of points of difference. First National therefore outlined 25 key points of strength that members and their teams grabbed hold of. Panels hosted by our most successful agents provided invaluable Q & A sess ions, l i f t ing the s ights and aspirations of many a delegate.

Inspiration takes many forms but Eddie Fakhri ’s presentation compelled many to see their own challenges in a different context. Other sessions targeted Property Management and building rent rolls, Search Engine Optimisation, auction skills, growth, public relations, Platform, effective delegation to double productivity, rural, commercial, and how to best use your branding with Advertising guru, Kevin Dutton.

‘The Convention was held at a great venue and was one of the best real estate events I’ve ever attended. The daily schedule was enough to allow plenty of networking without the feeling of being rushed of f your feet and drained at the end of the day. The whole event was a credit to First National and the team behind the scenes in Sydney and Melbourne’.

Mat t NolanFirst Nat ional Nolans(Bur wood, NSW)


snapshots

foundationFirst National Real Estate has long proved itself Australia’s most caring network of real estate agents, raising funds for Australian Red Cross for over seven years.

The Foundation’s membership support base g rew th roughout 2012 and fundraising efforts led to over $1.4 million being directed to Australian Red Cross as well as non–DGR status charities. Funds management also enabled Foundation to meet its partnership target with Australian Red Cross from membership levies alone.

Free Red Cross First Aid Training courses were also provided to Foundation members. These were well received and member part icipat ion wi l l continue well into 2013. In addition, this year saw the inaugural First National Foundation ‘National Raffle’ which had some great prizes up for grabs and raised an outstanding $6,169.

In response to member feedback and the F i r s t Nat iona l Board ’ s recommendation to continue with a nationally recognised charity, a new agreement was negotiated

with Australian Red Cross. This new relationship wil l see Foundation supporting the whole of Australian Red Cross, rather than Emergency Services specifically.

The Australian Red Cross will be aligning First National Foundation as their only corporate partner in the ‘Red Cross Calling’ campaign. The campaign will take place throughout March 2013 and will provide exposure and coverage of the Foundation brand across media streams, marketing collateral

Supporting community

$6,169Funds raised in the Foundation Raf f le

$1.4 millionThe network’s total contr ibution to

Australian Red Cross


and prov ide many promot ional opportunit ies.

In l ine with the Red Cross Call ing campaign, a new marketing strategy has been put in place to both market and further extend the reach of Foundation in the coming year.

Through our support of Austral ian Red Cross and other good causes, First National Foundation continues to confirm the network as a responsible, c o r p o r a t e c i t i z e n , s u p p o r t i n g Australian communities.

130The number of First National

Foundation members

$50,948The largest donation received f rom

a single member (First National O’Donoghues, Dar win)

$6,381The funds raised at the Commercial &

Rural Conference char ity auction


national awards - bali


victorian & tasmanianawards

TOP 10 OFFICE

First National Tweed Sutherland Bendigo

First National Collie & Tierney Mildura

First National King & Heath Bairnsdale

First National Garry Nash Wangaratta

First National Clark Warragul

First National Waverley City Glen Waverley

First National Dawes & Milne Frankston

First National Neilson Partners Berwick

First National Treeby Ringwood

First National Westwood Werribee

Combined Number of Exclusive Listings

First National Finning Cranbourne



Combined Number of Settled Sales

First National Wodonga Wodonga



Combined Gain of Properties Under Management

First National City Residential Melbourne



Residential Number of Exclusive Listings




Residential Number of Settled Sales

First National Wodonga Wodonga



OFFICE AWARDS


victorian & tasmanianawardsResidential Gross Sales Commission

First National Waverley City Glen Waverley



Residential Gain of Properties Under Management




Residential Percentage Increase of Property Management Gross Revenue


First National Treeby Ringwood


Commercial Number of Exclusive Listings

First National Ararat Ararat



Commercial Number of Settled Sales


First National Maryborough Maryborough



Commercial Gross Sales Commission




Commercial Gain of Properties Under Management

First National FOB Sale


OFFICE AWARDS



Rural Number of Exclusive Listings

First National Ararat Ararat



Rural Number of Settled Sales




Rural Gross Sales Commission




Property Management Team of the Year


OFFICE AWARDS

INDIVIDUAL AWARDS

TOP 10 SALES PERSON

Sarah Carey First National Carey Lara

Matt Leonard First National Tweed Sutherland Bendigo

Rob Westwood First National Westwood Werribee

Andrew Milne First National Dawes & Milne Frankston

Frank Barrett First National Finning Cranbourne

Andrew Kerr First National Neil Kerr Cobram

Darryn O’Keefe First National Tweed Sutherland Bendigo

Joan Carter First National King & Heath Paynesville

Shufang Zhao First National Waverley City Glen Waverley

Jamie Maynard First National Wodonga Wodonga




victorian & tasmanianawardsINDIVIDUAL AWARDS




Rose Pearson First National Tweed Sutherland Bendigo





Residential Gross Sales Commission



Jenny Bolch First National Lindellas Box Hill


Mark Howlett First National King & Heath Bairnsdale


Tom Harrop First National Tweed Sutherland Bendigo




Rose Pearson First National Tweed Sutherland Bendigo


Andrew Way First National Garry Nash Wangaratta


Denis Murphy First National FOB Sale



Administrator of the Year

John Gannon First National King & Heath Bairnsdale

Heidi Breakspear First National Latrobe Traralgon


INDIVIDUAL AWARDS


Receptionist of the Year

Susan Bussell First National O’Meara Kennedy Yarrawonga

Property Manager Rookie of the Year

Madison Rowswell First National Treeby Ringwood

Sales Rookie of the Year

Jonathon O’Donoghue First National O’Donoghues Hawthorn East

Property Manager of the Year

Vanessa deGregorio First National Neilson Partners Narre Warren

SILVER

Anthony Cimino First National City Residential Melbourne

Shane Candappa First National Clark Warragul

Ben Ridley First National Collie & Tierney Mildura

Brenton Love First National Collie & Tierney Mildura

Cheryl Reberger First National Collie & Tierney Mildura

Fred Goldsworthy First National Collie & Tierney Mildura

Gavin Ridley First National Collie & Tierney Mildura

Robert Stephens First National Collie & Tierney Mildura

Tim Aldridge First National Collie & Tierney Mildura

Tim Davey First National Collie & Tierney Mildura

Paul Batt First National Craig Mann Somerville

Sean Scallion First National Dawes & Milne Frankston

Shane Dawes First National Dawes & Milne Frankston

Dean Tucker First National Finning Cranbourne

John Lynch First National Finning Cranbourne

Rick Lauretta First National Finning Cranbourne

Garry Nash First National Garry Nash Wangaratta

Pam Jhonston First National Garry Nash Wangaratta

Karen Chernishov First National Hall & Partners Mulgrave

Debbie Kelly First National King & Heath Bairnsdale

Mark Gibbs First National King & Heath Bairnsdale

Mick Ross First National King & Heath Bairnsdale


victorian & tasmanianawardsSILVER

Paul Miles First National King & Heath Bairnsdale

Luke Calder First National King & Heath Metung

Deb Pearson First National King & Heath Paynesville

Karen Muir First National L.J. Whorlow Sunbury

Karen Singleton First National L.J. Whorlow Sunbury

Colin Gooding First National Latrobe Traralgon

Rachel Kobiela First National Latrobe Traralgon

Simon Burns First National Latrobe Traralgon

Wayne Hall First National Latrobe Traralgon

Dennis Dellas First National Lindellas Box Hill

Eric Lin First National Lindellas Box Hill

Craig Bell First National Maryborough Maryborough

Robert Young First National Maryborough Maryborough

Andrew Brown First National Neilson Partners Berwick

Graeme Curtis First National Neilson Partners Berwick

Greg Phillips First National Neilson Partners Narre Warren

Ross Neilson First National Neilson Partners Narre Warren

Daniel Falcone First National Neilson Partners Pakenham

Matt Clark First National Neilson Partners Pakenham

Todd McKenna First National Neilson Partners Pakenham

Nick Pane First National O’Donoghues Hawthorn East

Michelle Bolton First National Rowville Rowville

Sandra Haupt First National Rowville Rowville

Owen Sharkey First National Taylor Newtown

Tony Hyde First National Taylor Newtown

Anthony Treeby First National Treeby Ringwood

David Van Den First National Treeby Ringwood Bovenkamp

Mark Seeliger First National Treeby Ringwood

Warren Paas First National Treeby Ringwood

Helen Ashby First National Tweed Sutherland Bendigo

Sandi Dixon First National Tweed Sutherland Bendigo

Annette Hagen First National Waverley City Glen Waverley

Lorraine Verdaasdonk First National Waverley City Glen Waverley

Eugene Bonanno First National Westwood Werribee

Doug Sanderson First National Wodonga Wodonga



GOLD

Adam Walker First National Ararat Ararat

Richard McCutcheon First National Ararat Ararat

Eddie Fakhri First National Bill Schlink Templestowe

Louise Zhang First National Bill Schlink Templestowe

Joe Cimino First National City Residential Melbourne

Anthony Clark First National Clark Drouin

Dean Macfarlane First National Clark Drouin

Erin Gibbon First National Clark Warragul

Craig Mann First National Craig Mann Somerville


Kyle Raven First National Garry Nash Wangaratta

Sam Galati First National Hall & Partners Mulgrave

Denis Sing First National King & Heath Bairnsdale

Denise Lynn First National King & Heath Lakes Entrance

Scott Holland First National King & Heath Paynesville

Patrick Franklin First National L.J. Whorlow Sunbury

Peter Watson First National Neilson Partners Berwick

Jonathon O’Donoghue First National O’Donoghues Hawthorn East

Christine Gardner First National O’Meara Kennedy Yarrawonga

Danielle Kennedy First National O’Meara Kennedy Yarrawonga

Anne Keogh First National Phillips Nicholson Mordialloc

Damien Murphy First National Phillips Nicholson Mordialloc

Graeme Taylor First National Taylor Newtown

Andrew Pearce First National Tweed Sutherland Bendigo

Cameron Tweed First National Tweed Sutherland Bendigo

Di Long First National Tweed Sutherland Bendigo

Michelle Huang First National Waverley City Glen Waverley

Shufang Zhao First National Waverley City Glen Waverley


victorian & tasmanianawardsPLATINUM

Lyle Massey First National Collie & Tierney Mildura

Debbie Ravida First National Garry Nash Wangaratta

Bradley Walkley First National King & Heath Bairnsdale

Chris Howlett First National King & Heath Lakes Entrance

Joan Carter First National King & Heath Paynesville

Brendan McConnell First National McConnell Kyabram

Brett Freeman First National Treeby Ringwood

Darryn O’Keefe First National Tweed Sutherland Bendigo


Dean Star First National Wodonga Wodonga

Jamie Maynard First National Wodonga Wodonga

DIAMOND


Anthony Rabl First National Clark Warragul

Peter Clark First National Clark Warragul

Andrew Milne First National Dawes & Milne Frankston

Frank Barrett First National Finning Cranbourne

Mark Howlett First National King & Heath Bairnsdale


Matt Leonard First National Tweed Sutherland Bendigo

Rob Westwood First National Westwood Werribee


new south wales awards

TOP 10 OFFICE

First National Byron Bay Byron Bay

First National Port Macquarie Port Macquarie

First National Coffs Coast Coffs Harbour Jetty

First National Walsh & Sullivan Baulkham Hills

First National Rydalmere Rydalmere

First National Daystar Padstow

First National Carlingford Carlingford

First National Epping Central Epping

First National O’Connor Wollongong

First National Wal Murray & Co Lismore


First National Wal Murray & Co Alstonville




First National North Haven North Haven






First National Stanton & Taylor Penrith






First National North Haven North Haven



OFFICE AWARDS


new south wales awardsResidential Gross Sales Commission








First National Rod Jones North Narrabeen


First National Wal Murray & Co Alstonville

First National North Sydney North Sydney



First National The Entrance The Entrance




First National Shultz \ Taree Taree




First National Stanton & Taylor Penrith


First National Kew Kew




First National Oberon Oberon


OFFICE AWARDS




First National Oberon Oberon



First National Rod Jones North Narrabeen

Foundation Office of the Year

First National Shultz \ Taree Taree

TOP 10 SALES PERSON

Deborah O’Brien First National Homeway Castle Hill

Michael Sleiman First National Daystar Padstow

Ricky Ho First National Rydalmere Rydalmere

Allison Mifsud First National Epping Central Epping

Jason Crouch First National Max Bailey Singleton

Daniel Godoy First National Carlingford Carlingford

Scott Henry First National Holgate Lane Cove

Michael Alexander First National Michael Alexander Harrington Park

Ron Fischer First National Port Macquarie Port Macquarie

Graeme Paddock First National Leumeah United Leumeah




Stewart O’Brien First National North Haven North Haven


Rachel Hutchinson First National Coastside Shellharbour



OFFICE AWARDS

INDIVIDUAL AWARDS


new south wales awardsResidential Number of Settled Sales





Rachel Hutchinson First National Coastside Shellharbour


Karen Joseph First National Manly Vale Manly Vale


Wilson Cregan First National Wal Murray & Co Alstonville


Mark Smith First National North Sydney North Sydney




Michael Taylor First National Stanton & Taylor Penrith


Jason Bignell First National Kew Kew


Kelly Hoolihan First National Oberon Oberon




Carly Smith First National Stanton & Taylor Penrith

Rachael Sharp First National Michael Alexander Harrington Park


Danielle Will First National Leumeah United Leumeah

INDIVIDUAL AWARDS




Kate Stephenson First National Coogee Coogee


Paul Crinis First National Gerard Smith Picton


Karen Joseph First National Manly Vale Manly Vale

INDIVIDUAL AWARDS

SILVER

Stephen Alford First National Alford & Duff Tenterfield

Helen Huntly-Barratt First National Byron Bay Byron Bay

Ian Daniels First National Byron Bay Byron Bay

Paul Banister First National Byron Bay Byron Bay

Su Reynolds First National Byron Bay Byron Bay

Caroline Campbell First National Coffs Coast Coffs Harbour Jetty

David Small First National Coffs Coast Coffs Harbour Jetty

Jenny Bonfield First National Coffs Coast Coffs Harbour Jetty

Aaron Shiner First National Elliott Shiner Mount Druitt

Helen Clark First National Elliott Shiner Mount Druitt

Darren Peeters First National Forster-Tuncurry Tuncurry

Dennis Christensen First National Forster-Tuncurry Tuncurry

Paul Crinis First National Gerard Smith Picton

Damian Sexton First National Glenmore Park Glenmore Park

Graeme Knox First National Glenmore Park Glenmore Park

Marcelo Fiore First National Hilton Parkes Plumpton

Michael Talarico First National Hilton Parkes Plumpton

Wendy Manning First National Homeway Castle Hill

Jason Bignell First National Kew Kew

Natalie Piper First National Kew Kew

Peter Spanidis First National Lakeshores Mannering Park

Annmarie Johns First National Leumeah United Leumeah

Huss Alsalemi First National Leumeah United Leumeah


new south wales awardsSILVER

GOLD

Ben Daniel First National Manly Manly

Sheree Klasen First National Max Bailey Singleton

Sue White First National Moss Vale Moss Vale

Paul Pickering First National North Haven North Haven

Ross McKinnon First National North Haven North Haven

Peter Sweet First National North Sydney North Sydney

Barry Tink First National Port Macquarie Port Macquarie

Craig Barnett First National Port Macquarie Port Macquarie

David Plews First National Port Macquarie Port Macquarie

Greg Ward First National Port Macquarie Port Macquarie

Shannon Wood First National Port Macquarie Port Macquarie

Greg Duce First National Rod Jones North Narrabeen

Kylie Moss First National Settlement Lake Cathie

Curtis Golding First National Wal Murray & Co Alstonville

Ben Conte First National Wal Murray & Co Lismore

Daniel Brown First National Wal Murray & Co Lismore

Kaye McGrath First National Wal Murray & Co Lismore

Timothy Chapman First National Walsh & Sullivan Baulkham Hills

Nicholas Matulic First National West Ryde West Ryde

James Young First National Byron Bay Byron Bay

Nick Dunn First National Byron Bay Byron Bay

Joanne Muller First National Callala Callala Bay

Annie Guo First National Carlingford Carlingford

Anthony Drivas First National Carlingford Carlingford

Darren Mansell First National Coastside Shellharbour

Rich McKeon First National Coffs Coast Coffs Harbour Jetty

Brian Muller First National Culburra Culburra

Tony Boctorani First National Daystar Padstow

Kenny Gwynn First National Elliott Shiner Mount Druitt

Aaron Temple First National Forster-Tuncurry Tuncurry

Gerard Smith First National Gerard Smith Picton

Wayne Grimson First National Michael Alexander Harrington Park

Donna Fischer First National North Sydney North Sydney





Jennifer McCormack First National O’Connor Wollongong

Tony Johnson First National O’Connor Wollongong

Matt Hunt First National Rod Jones North Narrabeen

Trent McKay First National Rod Jones North Narrabeen

Philip Martin First National The Entrance The Entrance

Gary Wells First National Wal Murray & Co Lismore

Gerard Pollard First National Wal Murray & Co Lismore

Craig Berndsen First National Walsh & Sullivan Baulkham Hills

Philip Russell First National Walsh & Sullivan Baulkham Hills

Sam Dalgliesh First National Walsh & Sullivan Baulkham Hills

John Partridge First National Walsh & Sullivan Northmead

Peter Diffin First National Walsh & Sullivan Winston Hills

David Lovell First National Yamba Yamba

GOLD

PLATINUM

Jacinta Purvis First National Bathurst Bathurst

Shane Hessenberger First National Coffs Coast Coffs Harbour Jetty

Catherine Murphy First National Epping Central Epping

Brent Kershaw First National Gerard Smith Picton

Mike Brady First National Gunnedah Gunnedah

Mark Millington First National Lakeshores Mannering Park

Sharlene Purser First National Marrickville Marrickville

Michael Alexander First National Michael Alexander Harrington Park

Sean O’Connor First National O’Connor Wollongong

Sandy Shi First National Rydalmere Rydalmere

Mario Valensise First National Sellect Kellyville


new south wales awardsDIAMOND

Daniel Godoy First National Carlingford Carlingford

Maria Field First National Coastside Shellharbour

Michael Sleiman First National Daystar Padstow

Ali Yagmur First National Domain Unanderra

Allison Mifsud First National Epping Central Epping

Scott Henry First National Holgate Lane Cove



Jason Crouch First National Max Bailey Singleton


Ron Fischer First National Port Macquarie Port Macquarie

Ricky Ho First National Rydalmere Rydalmere

Trevor Manwarring First National Wal Murray & Co Alstonville

Wilson Cregan First National Wal Murray & Co Alstonville


south australian & northern territory awards

TOP 10 OFFICE

First National O’Donoghues Larrakeyah, Darwin

First National Framptons Alice Springs

First National Pope Nitschke Mt. Barker

First National Burton Groves Tea Tree Gully

First National Peoples’ Choice Gawler

First National Lewis Prior Warradale

First National Riggall Prospect

First National Broken Hill Broken Hill

First National Naracoorte Naracoorte

First National Copley Normanville










First National Murray Bridge Murray Bridge





First National Burton Groves Tea Tree Gully










OFFICE AWARDS


south australian & northern territory awardsResidential Gain of Properties Under Management




















First National Murray Bridge Murray Bridge



Commercial Percentage Increase of Property Management Gross Revenue








OFFICE AWARDS




First National Nick van Vliet Willunga





First National Pope Nitschke

Most Energy Efficient Office of the Year


OFFICE AWARDS

INDIVIDUAL AWARDS

TOP 10 SALES PERSON

Jackie Smith First National Framptons Alice Springs

Robert Stell First National Peoples’ Choice Gawler

Brett Lewis First National Lewis Prior Warradale

Kerri-Ann Laurence First National O’Donoghues Larrakeyah, Darwin

Andrew Doyle First National Framptons Alice Springs

Nick Scaturchio First National O’Donoghues Larrakeyah, Darwin

Jo-Anne Pulsford First National Framptons Alice Springs

Dominic Miller First National Framptons Alice Springs

Tim Mackenzie First National O’Donoghues Larrakeyah, Darwin

Shun Hatton First National O’Donoghues Larrakeyah, Darwin


Jeff Copley First National Copley Normanville




Anne Stuart First National O’Donoghues Larrakeyah, Darwin




south australian & northern territory awardsINDIVIDUAL AWARDS






Anne Stuart First National O’Donoghues Larrakeyah, Darwin


Michael Bongiorno First National Framptons Alice Springs


Lee Doyle First National O’Donoghues Larrakeyah, Darwin






Kathy Smart First National O’Donoghues Larrakeyah, Darwin


Brian Edwards First National Naracoorte Naracoorte


Brian Edwards First National Naracoorte Naracoorte


Malcolm Hautop First National Bordertown Bordertown


Serena Burton First National Burton Groves Tea Tree Gully

Hayley Tilbrook First National Peoples’ Choice Gawler


Eliza Bell First National Pope Nitschke Mt. Barker




Ashleigh Mannix First National Burton Groves Tea Tree Gully


Manoli Karpasitis First National O’Donoghues Larrakeyah, Darwin


Michael Bongiorno First National Framptons Alice Springs

INDIVIDUAL AWARDS

SILVER

Jess Johnson First National Broken Hill Broken Hill

Connie Tripodi First National Burton Groves Tea Tree Gully

Kim Henley First National Burton Groves Tea Tree Gully

Pamela Barrington First National Burton Groves Tea Tree Gully

Andrew Foster First National Framptons Alice Springs

Leanne Apps First National Framptons Alice Springs

Greg Lewis First National Lewis Prior Warradale

Grant Foster First National Murray Bridge Murray Bridge

Diana Edwards First National Naracoorte Naracoorte

Nick van Vliet First National Nick van Vliet Willunga

Jan Hallagan First National O’Donoghues Larrakeyah, Darwin

Shun Hatton First National O’Donoghues Larrakeyah, Darwin

Steve Geyer First National Pope Nitschke Mt. Barker

Jo-Anne Heath First National Pope Nitschke Mt. Barker

Michael Nitschke First National Pope Nitschke Mt. Barker

Roger Bryson First National Pope Nitschke Mt. Barker

Sharon Parsons First National Pope Nitschke Mt. Barker

John Riggall First National Riggall Prospect


south australian & northern territory awardsGOLD

PLATINUM

Malcolm Hautop First National Bordertown Bordertown

Andrew Doyle First National Framptons Alice Springs

Dominic Miller First National Framptons Alice Springs

Jo-Anne Pulsford First National Framptons Alice Springs

Shawn Nitschke First National Marschall Waikerie

Sylvia Presepio First National Murray Bridge Murray Bridge

Jeremy O’Donoghue First National O’Donoghues Larrakeyah, Darwin

Kerri-Ann Laurence First National O’Donoghues Larrakeyah, Darwin

Nick Scaturchio First National O’Donoghues Larrakeyah, Darwin

Tim Mackenzie First National O’Donoghues Larrakeyah, Darwin

Grant Fielke First National Peoples’ Choice Gawler

Nigel Grivell First National Pope Nitschke Mt. Barker


Harry Sanders First National Pope Nitschke Mt. Barker

DIAMOND

Peter Barrett First National Barrett Moonta

Zeta Bennett First National Broken Hill Broken Hill

Gail Copley First National Copley Normanville


Brett Lewis First National Lewis Prior Warradale




queensland awards

TOP 10 OFFICE

First National Commercial Gold Coast Broadbeach

First National Nerang Nerang

First National Surfers Paradise Surfers Paradise

First National Brassall Brassall

First National Paradise Point Paradise Point

First National Rochedale Rochedale South

First National Biloela Biloela

First National Tweed City Tweed Heads South

First National Nicholson Kirwan, Townsville

First National Northside Nundah












First National Maroochydore Maroochydore

First National Palm Beach Palm Beach











OFFICE AWARDS


queensland awardsResidential Gain of Properties Under Management


First National Maroochydore Maroochydore



First National Caloundra Caloundra

First National Carolans Nambour



First National Metro West End




First National Action Realty Ipswich Ipswich




First National Action Realty Ipswich Ipswich





First National McColms Bundaberg






First National Caloundra Caloundra



OFFICE AWARDS


queensland awards

TOP 10 SALES PERSON

Jamie Bourke First National Commercial Broadbeach Gold Coast

Paul Charlton First National Tweed City Tweed Heads South

Ashley Waldron First National Paradise Point Paradise Point

Richard Waldron First National Paradise Point Paradise Point

Glenn Ball First National Brassall Brassall

Rob Rollington First National Surfers Paradise Surfers Paradise

Christine Gabriel First National Biloela Biloela

Greg Brady First National Sarina Sarina

Bob Rollington First National Surfers Paradise Surfers Paradise

Jacqui Grimshaw First National Palm Beach Palm Beach






Rod McLean First National Maroochydore Maroochydore





Highest Gross Sales Commission



Rod McLean First National Maroochydore Maroochydore


Kathryn Graham First National Upper Coomera Upper Coomera


Ricky Mahuika First National Commercial Broadbeach Gold Coast

INDIVIDUAL AWARDS


queensland awardsINDIVIDUAL AWARDS


Cheryl Kermond First National Action Realty Ipswich Ipswich




Jo Grammatico First National Commercial Broadbeach Gold Coast


Sue Robertson First National McColms Bundaberg




Paul Leahy First National Sloss & Co Goondiwindi


Katherine Campbell First National Sarina Sarina


Samantha Robinson First National Albany Creek Albany Creek


Anna Brandt First National Brassall Brassall


Howard Groos First National Runcorn Runcorn


Kathryn Graham First National Upper Coomera Upper Coomera


queensland awards

John Kyriazis First National Commercial Broadbeach Gold Coast

Lambert Wang First National Commercial Broadbeach Gold Coast

Pat Christensen First National Biloela Biloela

Ross Munroe First National Biloela Biloela

Jill Franklin First National Brassall Brassall

Phil Heinz First National Brassall Brassall

Stephen Athanates First National Brassall Brassall

Ann Gilroy First National Bribie Island Bribie Island

Dale Harris First National Burleigh Burleigh Waters

Vanessa Brunton First National Carolans Nambour

David Carlon First National Childers Childers

Lyn Baughan First National Dickies Sandgate

Cassandra Price First National Maryborough Maryborough

Sandra Walk First National McColms Bundaberg

Andrew Davidson First National Nerang Nerang

Julie Morgan-Kemp First National Nerang Nerang

Steven Hayes First National Nerang Nerang

Dayne Watson First National Nicholson Kirwan, Townsville

John Bowen First National Nicholson Kirwan, Townsville

Ken Scrogings First National Northside Nundah

Dan Bridgland First National Palm Beach Palm Beach

Julia Menzies First National Rochedale Rochedale South

Kevin Healan First National Rochedale Rochedale South

Nick Yamada First National Rochedale Rochedale South

Richard Falwasser First National Rochedale Rochedale South

Howard Groos First National Runcorn Runcorn

Olive Geary First National Runcorn Runcorn

Neil Coupland First National Springfield Springfield

Joel Ruge First National Springwood Springwood

Simon Krasnoff First National Springwood Springwood

Russell Rollington First National Surfers Paradise Surfers Paradise

Amanda Cepero First National The Pines Elanora

Julie Parr First National The Pines Elanora

John Steeghs First National Toowoomba Toowoomba

Glenn Batten First National Upper Coomera Upper Coomera

George Collis First National Westside Goodna

Roy Theodoulou First National Westside Goodna

SILVER


queensland awardsGOLD

Ricky Mahuika First National Commercial Broadbeach Gold Coast

Cheryl Kermond First National Action Realty Ipswich Ipswich

Aaron Peckitt First National Beerwah Beerwah

Michael Kettle First National Caloundra Caloundra

Philip Dowling First National Childers Childers

Adam Dickie First National Dickies Sandgate

Kim Bourgois First National Maroochydore Maroochydore


Di Wagner First National Mission Beach Mission Beach

Wayne Nicholson First National Nicholson Kirwan, Townsville

Clint Deveraux First National Northside Nundah

Greg Brady First National Sarina Sarina

Paul Leahy First National Sloss & Co Goondiwindi

Michael Wardlaw First National Springwood Springwood

Blake Wallis First National Tamborine Mountain North Tamborine

Brenton Falknau First National Toowoomba Toowoomba

Ray Hunt First National Toowoomba Toowoomba

Sarah-Jayne Hall First National Westside Goodna

PLATINUM

DIAMOND

Darrel Woodfield First National Commercial Broadbeach Gold Coast

Christine Gabriel First National Biloela Biloela

Paul Markwell First National Gladstone Gladstone

Shane Purssell First National Maroochydore Maroochydore

Shawn Barber First National Nerang Nerang

Sam Hansen First National Nicholson Kirwan, Townsville

Jacqui Grimshaw First National Palm Beach Palm Beach

Ashley Waldron First National Paradise Point Paradise Point

Richard Waldron First National Paradise Point Paradise Point

Rob Rollington First National Surfers Paradise Surfers Paradise



Bob Rollington First National Surfers Paradise Surfers Paradise



western australian awards

TOP 10 OFFICE

First National Hedland Port Hedland

First National Tully South Lake

First National Druitt & Shead Doubleview

First National Margaret River Margaret River

First National Busselton Busselton

First National Davies Spearwood

First National Karratha Karratha

First National Mercer Harries Pinjarra

First National Heron Johns Bull Creek

First National Broome Broome




First National Kalgoorlie Kalgoorlie






First National Ellenbrook Ellenbrook





First National Geraldton Geraldton










OFFICE AWARDS


western australian awardsResidential Gain of Properties Under Management




First National Kalgoorlie Kalgoorli


First National Mandurah Mandurah






First National Albany Albany

First National Margaret River Margaret River










First National Peak Central Cockburn



Commercial Percentage Increase of Property Management Gross Revenue

First National Busselton Busselton


First National Giles Jones Midland


OFFICE AWARDS


western australianawards










First National Geraldton Geraldton

Most Energy Efficient Office of the Year

First National Mandurah Mandurah

Referral Office of the Year


OFFICE AWARDS

TOP 10 SALES PERSON

Rick Hockey First National Hedland Port Hedland

Serge Doumergue First National Hedland Port Hedland

Jenny Gauci First National Heron Johns Bull Creek

Rob Druitt First National Druitt & Shead Doubleview

Jason Cooper First National Busselton Busselton

George Correia First National Tully South Lake

Jackie McVee First National Karratha Karratha

Andrew Maxwell First National Karratha Karratha

Nicola Stacey First National Peak Central Cockburn Central

Shane Patience First National Patience Joondalup



INDIVIDUAL AWARDS


western australian awardsINDIVIDUAL AWARDS




Robin Hopewell First National Margaret River Margaret River








Robin Hopewell First National Margaret River Margaret River


Kate Curtis First National Druitt & Shead Doubleview










Kingsley Hebiton First National Giles Jones Midland








Kirstin Semple First National Tully South Lake


Sarah Pennington First National Hedland Port Hedland


Emma Feighan First National Giles Jones Midland


Helen McWhirter First National Peak Central Cockburn Central



INDIVIDUAL AWARDS

Peter McNaughton First National Albany Albany

Mark Mullaly First National Allwest Australind

Kimm Hopewell First National Broome Broome

Michelle McCully First National Broome Broome

Rueben Lee Chi First National Broome Broome

Glenda Dann First National Capital Alexander Heights

John LaMacchia First National Davies Spearwood

Mark Grljusich First National Davies Spearwood

Andrew Pekin First National Druitt & Shead Doubleview

Graham Smith First National Druitt & Shead Doubleview

Wil Klein First National Druitt & Shead Doubleview

Con Paioff First National Ellenbrook Ellenbrook

Jennifer Jones First National Ellenbrook Ellenbrook

Carmel Fraser First National Geraldton Geraldton

SILVER






Kirstin Semple First National Tully South Lake


Sarah Pennington First National Hedland Port Hedland


Emma Feighan First National Giles Jones Midland





SILVER

Geoff Lee First National Geraldton Geraldton

Ifor Northcote First National Geraldton Geraldton

Liz Nelson First National Geraldton Geraldton

Shantell Kupsch First National Geraldton Geraldton


Roger Smith First National Giles Jones Midland

Wayne Bacich First National Giles Jones Midland

Rhonda Smithers First National Hedland Port Hedland

Russell Pyke First National Hedland Port Hedland

Greg Jones First National Heron Johns Bull Creek

Kelly O’Dea First National Kalgoorlie Kalgoorlie

Rob Franklin First National Karratha Karratha

Diane Barwise First National Kelmscott Kelmscott

Greg Devereaux First National Kelmscott Kelmscott

Dane Stanley First National Mandurah Mandurah

Ted Pankhurst First National Mandurah Mandurah

Barry Granville First National Margaret River Margaret River

Bec Hannan First National Margaret River Margaret River

Craig Bamford First National Margaret River Margaret River

John Fiorentino First National Margaret River Margaret River

Megan Booth First National Margaret River Margaret River

Paul Manners First National Margaret River Margaret River

Vicki Genge First National Margaret River Margaret River

Carolyn Faulkner First National Mercer Harries Pinjarra

Toni Collins First National Mercer Harries Pinjarra


Brian Walker First National Tully South Lake

Luke Dawson First National Tully South Lake



Allan Griffiths First National Broome Broome

Boyd Reilly First National Busselton Busselton

Paul Baxendale First National Busselton Busselton

Frances Grljusich First National Davies Spearwood

Tom Grljusich First National Davies Spearwood

Tracy Roberts First National Kalgoorlie Kalgoorlie

Maureen Fowler First National Margaret River Margaret River

Brad Mercer First National Mercer Harries Pinjarra

Joe Bryant First National Mercer Harries Pinjarra

Shane Patience First National Patience Joondalup

Jason Tucker First National Tully South Lake

Soulla Semple First National Tully South Lake

GOLD

Simon Reale First National Geraldton Geraldton

Cambell Giles First National Giles Jones Midland

Norm Sharp First National Kalgoorlie Kalgoorlie

Andrew Maxwell First National Karratha Karratha

Nicola Stacey First National Peak Central Cockburn Central

Jason Cooper First National Busselton Busselton




Jenny Gauci First National Heron Johns Bull Creek

Jackie McVee First National Karratha Karratha

George Correia First National Tully South Lake

PLATINUM

DIAMOND


service recognitionFirst National Tweed Sutherland Matt Leonard Bendigo

First National King & Heath Chris Martin Paynesville

First National Finning John Tucker Cranbourne

First National Garry Nash Garry Nash Wangaratta

First National King & Heath Chris Martin Lakes Entrance

First National L.J. Whorlow Les Whorlow Sunbury

First National King & Heath John Miles Metung

First National King & Heath Chris Martin Bairnsdale

First National O’Meara Kennedy Danielle Kennedy Yarrawonga

First National Hall & Partners Michael Hall Dandenong

First National Neil Kerr Andrew Kerr Cobram

First National N.H. Abbey Craig Abbey Portarlington

First National Maurice McNamara & Co Danny McNamara Numurkah

First National Charles L. King & Co Gary Wood Echuca

30 YEARS

First National Garry White Garry White Glebe

First National Shultz \ Taree Wayne Shultz Taree

First National Wal Murray & Co Peter Brown Lismore

First National Rochedale Kevin & Bev Healan Rochedale South

First National Stanton & Taylor Greg Taylor Penrith

First National Max Bailey Scott Bailey Singleton

First National Armidale Brian Thomas Armidale

First National Robyn Willis Robyn Willis Glen Innes

First National Anthony Trees Tony Jasprizza Eastwood

First National Ross Patten Ryde Ross Patten Ryde

25 YEARS +


service recognitionFirst National Action Realty Ipswich Garth Llewellyn Ipswich

First National Holgate Tim Holgate Lane Cove

First National John Canavan John Canavan Mansfield

First National Druitt & Shead Rob Druitt Doubleview

First National Burnie Deanne Lamprey Burnie

First National Wal Murray & Co Peter Brown Ballina

First National Giles Jones Cambell Giles & Nichole Jones Midland

First National McColms Heather Galley Bundaberg

First National Spencer & Servi David Servi Surry Hills

First National Collie & Tierney Steve Garsed Mildura

First National Geraldton Andrew Short Geraldton

First National Barlow McEwan Tribe Scott Murdoch Altona

First National Mark A Carter Mark Carter Ardrossan

First National Neilson Partners Ross Neilson Narre Warren

First National O’Donoghues Simon O’Donoghue Hawthorn East

First National Homeway Bill Austin Castle Hill

First National Burton Groves Russell Burton Tea Tree Gully

First National Atherton Grant McAuliffe Atherton

First National Tallon Alf Tallon Hastings

First National Alexander ’s Barry Alexander Bright

First National G.L. Jackson Tony Lilja Ettalong Beach

First National Maryborough Craig Bell Maryborough

First National Mackintosh Andrew Mackintosh Camberwell

First National McGregor Chris McGregor Moonah

First National Somerville Andrew Birchill Ashfield

First National David Haggarty Michael & Jill Haggarty Maitland

First National Copas Newnham Property Services Clare Ridgewell Toowoomba

25 Years +


service recognitionFirst National Hollett & Lawrance Steve Hill Northam

First National Dick Payne Jason Stalgis Gerringong

First National Bailey & Gough Derek Morgan Grafton

First National Innisfail Ian Lewis Innisfail

First National Savins Ian Savins Casino

First National Treeby Timothy Treeby Ringwood

First National Cassidy Melinda Cassidy Castlemaine

First National Phillips Nicholson Con Nicolis Mordialloc

First National Harris Tripp Grayden King Summer Hill

First National J.A. Cain Bryan Cain Camberwell

First National Wal Murray & Co Peter Brown Alstonville

First National Gerry Smith Gerry Smith Horsham

First National Southcoast Blair Hodges Inverloch

First National Chevron Melissa Spencer Chevron Island

First National Mudgee Tim O’Brien & Geoff Bartlett Mudgee

First National Bondi Junction Caroline Flynn Bondi Junction

First National Simon Mandile Dominic Mandile Arncliffe

First National Kosciusko Gordon Jenkinson Jindabyne

First National Nerang Michael Gray Nerang

First National Seymour Chris Bender Seymour

First National Cec Mann & Co. Scott Mann Stanthorpe

First National Nicholson Wayne Nicholson Kirwan, Townsville

First National Busselton Anthony Copeland Busselton

20 YEARS +


service recognitionFirst National Hall & Partners Adrian Hall Mulgrave

First National Barlow McEwan Tribe Angus Scott-Walker Williamstown

First National Edward Higgens, Parkinson Anthony McTaggart Muswellbrook

First National Walsh & Sullivan Phil Holloway Baulkham Hills

First National Broome Allan Griffiths Broome

First National Childers Philip Dowling Childers

First National Sloss & Co George Sloss Goondiwindi

First National Forster-Tuncurry Barry Stamp Tuncurry

First National Yamba David Lovell Yamba

First National Hall & Partners Gary Andrews Endeavour Hills

First National Pottsville Beach Ian Charlton Pottsville Beach

First National Dural Pauline O’Neill Dural

First National Surfers Paradise Bob Rollington Surfers Paradise

First National Kalgoorlie Gavin Gilmore Kalgoorlie

First National Albany Creek Des McKeever Albany Creek

First National Nowra Anthony Rizzuto Nowra

First National Byron Bay Chris Hanley Byron Bay

First National David Kay Michael Vass Belmore

First National Framptons Andrew Doyle Alice Springs

First National Davies Jim Davies Spearwood

First National Kelmscott Greg Devereaux Kelmscott

First National Elliott Shiner Angela Elliott Mount Druitt

First National Neilson Partners Ross Neilson Berwick

First National Carolans Peter Wrigley Nambour

First National Springwood Don Wardlaw Springwood

Peter Ravese First National Peter Ravese Flinders Park

First National Coogee James Giltinan Coogee

First National Edenhope Kevin Forster Edenhope

15 YEARS +


service recognitionFirst National Naracoorte Brian Edwards Naracoorte

First National Tully Krys Tully South Lake

First National Batemans Bay David Hayes-Williams Batemans Bay

First National Auddino George Auddino Korumburra

First National Ballarat CBD Jason Handreck Ballarat

First National Magnetic Island Ian Ivers Magnetic Island

First National Kimberley Sarah Williams Kununurra

First National Maroochydore Rod McLean Maroochydore

First National Palm Beach David Hamilton Palm Beach

First National Deloraine Brian Claridge Deloraine

First National Karratha Paul Brady Karratha

First National Meers & Shelton Liz Shelton Tamworth

First National Margaret River Kelly Donaldson Margaret River

First National Ferny Hills Brad McHugh Ferny Hills

First National Runcorn Trevor Pick Runcorn

Everton Park First National Ray Brady & Pauline Downie Everton Park

First National Dawes & Milne Shane Dawes Frankston

First National Metro George Koukides West End

First National Mid Mountains Gary Brown Lawson

First National Mosman Rod Marr Mosman

First National Adam Neil Adam Castle Cove

First National Bordertown Malcolm Hautop Bordertown

First National Westwood Bob Westwood Werribee

First National North Sydney Mark Smith North Sydney

First National Marrickville Tony Iskandar Marrickville

15 YEARS +

10 YEARS +


service recognitionFirst National Oberon Darrin McFawn Oberon

First National Orrego Luis Orrego Fairfield

First National Sarina Russell Pollock Sarina

First National Gunnedah Michael Brady Gunnedah

First National Lewis Prior Brett Lewis Warradale

First National Patience Shane Patience Joondalup

First National Capital David Whittem O’Connor

First National Allwest Jeremy Bolwell Australind

First National Coastwide Mark Simpson Wyong

First National Burleigh Dale Harris Burleigh Waters

First National Daystar Michael Sleiman Padstow

Torquay First National Hank Moerenhout Torquay

First National Hawks Nest Mick Rumble Hawks Nest

First National Toowong Carol O’Neill Toowong

First National Biloela Ross Munroe Biloela

First National The Pines David Hamilton Elanora

First National Capital Glenda Dann Alexander Heights

First National Clark Peter Clark Warragul

First National Pope Nitschke David Nitschke Mt. Barker

First National Marschall Jennifer Nitschke Waikerie

First National Bribie Island Lyn Petrohilos Bongaree

First National Bribie Island Lyn Petrohilos Bribie Island

First National Hilton Parkes Michael Talarico Plumpton

First National McConnell Brendan McConnell Kyabram

First National Latrobe Laurie Eddy Traralgon

First National Augusta Kelly Donaldson Augusta

Taylor ’s First National Paul Taylor Para Hills

First National Donnybrook Raemer Haygarth Donnybrook

10 YEARS +


service recognitionFirst National McColms Heather Galley Bundaberg

First National Alford & Duff Stephen Alford Tenterfield

First National Pyrmont Con Grigoriadis Pyrmont

First National Sellect Michale Egiziano Kellyville

First National Beerwah Denise Pinwill Beerwah

First National Neilson Partners Ross Neilson Pakenham

First National Shoalhaven Heads Simon Rudd Shoalhaven Heads

First National Bayside Peter McDonald Wellington Point

First National Ranges Rik Rushton Belgrave

10 YEARS +

First National Clark Peter Clark Drouin

First National Murray Bridge Sylvia Presepio Murray Bridge

First National Carey Michael Carey Lara

First National Gerard Smith Gerard Smith Picton

First National The Entrance Phil Martin The Entrance

First National Williams Machin John Rowland Orange

First National Mission Beach Di Wagner Mission Beach

First National Total Realty Greg Lambert Crows Nest

First National Evans Head David Mason Evans Head

First National Mercer Harries Brett Mercer Pinjarra

First National Springfield Neil Coupland Springfield

First National Lakeshores Mark Millington Mannering Park

First National Waverley City Thomas Som Glen Waverley

First National Woodgate Beach Michelle Cocking Woodgate

First National Goulburn Barry McEntee Goulburn

First National Waters & Carpenter Ayhan Emeli Auburn

5 YEARS +


service recognitionFirst National Reliance Sachin Arora Hampton Park

First National Taylor Graeme Taylor Newtown

First National Mandurah Ted Pankhurst Mandurah

First National Ararat Richard McCutcheon Ararat

First National Oxley Geoff Hawker Oxley

First National Port Macquarie Belinda Fischer Port Macquarie

First National Neil Kerr Andrew Kerr Tocumwal

First National Gateway Ron Pearson Drysdale

First National Mark Gunther Mark Gunther Healesville

First National Callala Joanne Muller Callala Bay

First National Culburra Brian Muller Culburra

First National Keith Malcolm Hautop Keith

First National Ellenbrook Lynda Briggs Ellenbrook

First National Domain Ali Yagmur Unanderra

First National James Partners Christopher Robson Stirling

First National Southport Alice Lumsden Southport

First National Settlement Craig Dixon Lake Cathie

First National Real Equity Anthony Prestia Chipping Norton

First National Greenacre Fred Hadid Greenacre

First National Northside Ken Scrogings Nundah

First National Macleay Island Glen Graham Macleay Island

First National Williams Machin John Rowland Molong

First National Chinchilla Rebecca Gurski Chinchilla

First National Moss Vale Ros Avery Moss Vale

First National Mudgeeraba Murray Duthie Mudgeeraba

Hedland First National Real Estate Morag Lowe Port Hedland

First National Parkes Brian Anderson Parkes

First National Chambers & Frewin Dennis Riva Hornsby

5 YEARS +


service recognitionFirst National Broken Hill Zeta Bennett Broken Hill

First National Carlingford Anthony Drivas Carlingford

First National Tamborine Mountain Kate Wallis North Tamborine

First National North Haven Stewart O’Brien North Haven

First National Watkins & Company Brad Neven Roma

First National Pacific Steven Crooks Avalon

First National Reliance Sachin Arora Lynbrook

First National McCurran & Company Brad Neven Charleville

First National Newtown Julia Fanos Newtown

First National Walsh & Sullivan Philip Holloway Winston Hills

First National Inverell Robyn Fox Inverell

First National Cremorne Andrew Thomas Cremorne

First National Gloucester Donnelle Walker Gloucester

First National Brad Hollingsworth Brad Hollingsworth Chelsea

First National O’Connor Sean O’Connor Wollongong

First National Yass Bernard Johnson Yass

First National Dickies Adam Dickie Sandgate

First National Craig Mann Craig Mann Somerville

First National Hills Direct John Hesse Stanhope Gardens

First National Cairns South Jeannie Christie Edmonton

First National Port Augusta Michael Rowbottom Port Augusta

First National Commercial Gold Coast Jamie Bourke Broadbeach

First National Glenmore Park Sharon Mudiman Glenmore Park

First National Pope Nitschke David Nitschke Strathalbyn

First National Bathurst Jacinta Purvis Bathurst

First National Ormeau Leda Brokas Ormeau

First National Phillip Island George Auddino Cowes

5 YEARS +


service recognitionFirst National O’Donoghues Jeremy O’Donoghue Larrakeyah, Darwin

First National Commercial South Yarra Andrew Mackintosh South Yarra

First National Heron Johns Jenny Gauci Bull Creek

First National Cowra Belinda Kilby Cowra

First National Tweed City Paul Charlton Tweed Heads South

First National Ulladulla Darren Sparks Ulladulla

First National Rod Jones Greg Duce North Narrabeen

First National Pope Nitschke David Nitschke Woodside

First National FOB Ian Baker Sale

First National City Residential Joe Cimino Melbourne

First National West Ryde Nicholas Matulic West Ryde

First National Dee Why Marco Caputo Dee Why

First National Shire Luke Mandile Caringbah

First National Merrylands Sameh Bastawrous Merrylands

First National Westpoint Eugene Sanasi Horsley Park

First National Riggall John Riggall Prospect

First National Clayton Tom Ngo Clayton

First National Peoples’ Choice Robert Stell Gawler

First National Barrett Peter Barrett Moonta

First National Whitsunday Coast Paul Wellard Cannonvale

First National Wodonga Doug Sanderson Wodonga

First National Gladesville George Agostino & Robert Bagala Gladesville

First National Walsh & Sullivan Julie Holloway Northmead

First National POD Property Group Paul O’Donnell Gungahlin

First National Kew Jason Bignell Kew

First National Broadbeach Pamela Bayles Broadbeach

First National Stevenson Ferris Don Stevenson Scoresby

First National Coastside Maria Field Shellharbour

First National Lindellas Dennis Dellaportas Box Hill

First National Mooloolaba Paul Angell Mooloolaba

cuRREnt


service recognitionFirst National Paradise Point Richard Waldron Paradise Point

First National Epping Central Allison Mifsud Epping

First National Bill Schlink Eddie Fakhri Templestowe

First National Prom Country Allen Bartlett Mirboo North

First National Strathfield Kylie Kwon Strathfield

First National Maryborough Karen Maxwell Maryborough

First National Ryan Jason Stevens Coorparoo

First National Manly Ben Daniel Manly

First National Rowville Vincent Haupt Rowville

First National Blacktown Trevor Coutinho Blacktown

First National Taylors Lakes Joseph Tadros Taylors Lakes

First National Rydalmere Tom Chan Rydalmere

First National Upper Coomera Glenn Batten Upper Coomera

First National Gladstone Paul Markwell Gladstone

First National Erwin Rebecca O’Brien Vermont South

First National Copley Gail Copley Normanville

First National Schinellas Dearna Schinella Somerton Park

First National JM Chase Jee Chin Forest Hill

First National Meadow Heights Huseyin Kuset Meadow Heights

First National Regency Realty Serullah Boroudjani Chatswood

First National Coffs Coast Barry Booth Coffs Harbour Jetty

First National Mill Park Reno Marinucci Mill Park

First National Caloundra Michael Kettle Caloundra

First National Poletto Carla Poletto Turramurra

First National Barry White Barry White Newport

First National Tim Farnan Tim Farnan Melton

First National Wauchope Jan Lindsay Wauchope

First National Peak Central Richard Stacey Cockburn Central

First National Hincksman Lifestyle Ross Hincksman Sutton

First National Parramatta Metro Erik Kwok Parramatta

cuRREnt


service recognitionFirst National Manly Vale Patrick Brown Manly Vale

First National Leumeah United Graeme Paddock Leumeah

First National Brassall Glenn Ball Brassall

First National Michael Alexander Michael Alexander Harrington Park

First National Davidson Colin Davidson Hammondville

First National Oxenford Peter Gibson Oxenford

First National Westside George Collis Goodna

First National Albany Evan Samiotis Albany

First National Rayner Marcus Rayner Bacchus Marsh

First National Rayner Mark Dudley Ballan

First National Port Vila Vanuatu Neil Hamilton Vanuatu

First National Bowen Nadine Blake Bowen

First National Liverpool Sam Ghandour Liverpool

First National Espiritu Santo Warren Moore/ Christine Jasper Vanuatu

First National Nick van Vliet Nick van Vliet Willunga

First National Robina Peter Whitcroft Robina

First National Frenchs Forest Darren Leach Frenchs Forest

First National Lake Macquarie Troy Duncan Edgeworth

First National Kandos Rylstone Geoff Bartlett Rylstone

First National Wantirna David Chiu Wantirna

First National Borg & Associates Joe Borg Deer Park

First National Sharp Greg Sharp Mawson Lakes

First National Monterey Keys Peter Gibson Monterey Keys

First National Cairns Central David Forrest Parramatta Park

First National Pretti Fairfield Heights Mirjana Pretti Fairfield Heights

First National Pretti Green Valley Mirjana Pretti Green Valley

First National Eldridge Josh Eldridge Wagga Wagga

First National Fimmells Chris Ekert Mount Gambier

First National Brailey Leanne Brailey Mangerton

cuRREnt


kaye heath memorial award

national chairmanBill Wood Vic 1982-1983

Noel Allan Vic 1983-1984

Chas Heath Vic 1984-1985

Colin Chapman NSW 1985-1987

Viv Barlow Tas 1987-1988

Sam Pennisi Vic 1988-1990

Geoff Eales Qld 1990-1991

Michael Forsyth NSW 1991-1993

Graham Newnham Qld 1993-1994

Anne Hecimovic 1996

Sam Pennisi 1997

Graham Newnham 1998

Simon O’Donoghue 1999

Doug Stalker 2000

Kay Pearson 2001

Wayne Shultz 2002

Brett Harrod 2003

Doug Stalker 2004

Keith Sutherland 2005

Frank Tierney 2006

Paul Gravolin 2006

Lyn Emmerson 2007

Wayne Nicholson 2007

Gary Smith 2008

Mike Macqueen 2009

Andrew Short 2010

Ross Neilson 2011

Matthew Nolan 2012

Simon O’Donoghue Vic 1994-1996

Pauline Rooney SA 1996-1997

Wayne Nicholson Qld 1997-1999

Brett Harrod NSW 1999-2002

Frank Tierney Vic 2002-2005

Rory Trotter WA 2005-2007

Mike Macqueen NSW 2007-2009

David Hamilton Qld 2009-2011

Russell Burton SA 2011- present


regional councilsnew South Wales

Mark Millington (C) Mannering Park

David Lovell (VC) Yamba

Julie Holloway Baulkham Hills

Luke Mandile Caringbah

Sharon Mudiman Glenmore Park

Matthew Nolan Burwood

David Servi Surry Hills

Liz Shelton Tamworth

South Australia & northern territory

Russell Burton (C) Tea Tree Gully

David Nitschke (VC) Mt Barker

Zeta Bennett Broken Hill

Malcolm Hautop Bordertown

John Riggall Prospect

DeArna Schinella Somerton Park

Queensland

Mike Gray (C) Nerang

Peter Gibson (VC) Oxenford

Phil Dowling Childers

David Hamilton Palm Beach

Doug Trenham Toowoomba

Michael Wardlaw Springwood

Western Australia

Cambell Giles (C) Midland

Lynda Briggs (VC) Ellenbrook

Allan Griffiths Broome

Greg Deveraux Kelmscott

Kelly Donaldson Margaret River

Shane Patience Joondalup

Victoria

Garry Nash (C) Wangaratta

Bryan Cain (VC) Glen Iris

Joe Cimino Melbourne

Peter Clark Warragul

Chris Martin Bairnsdale

Damien Murphy Mordialloc

tasmania

Chris McGregor (C) Moonah

Deanne Lamprey (VC) Burnie


advocates

obituaries

David Haggarty First National David Haggarty, Maitland, NSW

Kevin Howlett First National King & Heath, Bairnsdale, Vic

Rod Jones Rod Jones First National, Dee Why, NSW

Fred Neal Myrtleford First National, Myrtleford, Vic

Graham Newnham Copas Newnham First National, Toowoomba, Qld

Phil Prior Lewis Prior First National, Warradale, SA

Denis Smith First National Coastwide, Kanwal, NSW

Keith Sutherland Tweed Sutherland First National, Bendigo, Vic

Frank Tierney First National Collie & Tierney, Mildura, Vic

Col Webber Webbers First National, Caloundra, Qld

colin chapman

Colin was a founding member of the network who joined the New South Wales Board of Management in 1982. In this role, Colin both advised and assisted with the establishment of the First National network in New South Wales.

Colin held the position of Vice Chairman, NSW Board of Management (1982), an Associate to the Board in 1983, a directorship on the national Board of Directors 1984 – 1987 and Chairman 1985-1987.

noel Allen

Noel was an inaugural member of the network’s Board of Directors (1982).

Launching the network’s First National Property Guide in the early 80s gives you insight into the man and his vision for First National Real Estate.

A Board member from 1982-1985, Noel was honoured with the position of Chairman of the network from 1983-1984.


new members

First National AlbanyAlbany

First National Michael AlexanderHarrington Park

First National RaynerBacchus Marsh

First National WantirnaWantirna

First National Lake MacquarieLake Macquarie

First National EldridgeWagga Wagga

First National BraileyMangerton

First National Alexander DavidsonNarellan

First National RaynerBallan

First National Kandos-RylstoneRylstone

First National PrettiFairfield Heights

First National LiverpoolLiverpool

First National Borg & AssociatesDeer Park

First National Frenchs ForestFrenchs Forest

First National PrettiGreen Valley

new South Wales Victoria

Western Australia


new members

First National Port VilaVanuatu

First National SantoVanuatu

First National BrassallBrassall

First National OxenfordOxenford

First National GoodnaWestside

First National BowenBowen

First National RobinaRobina

First National Monterey KeysMonterey Keys

First National Cairns CentralCairns

Queensland

International

First National Nick van VlietWillunga

First National SharpMawson Lakes

First National FimmellsMount Gambier

South Australia


national Of f ice

89 Hoddle Street, Richmond VIC 3121

new South Wales

Suite 1, Ground Level, Airport Central, 241 O’Riordan St Mascot, NSW 2020

Australian Capital Territory

New South Wales

Queensland

South Australia / Northern Territory

Tasmania

Victoria

Western Australia

corporate details

Auditors / Accountants

Crowe Horwath Melbourne

Level 17, 181 William Street Melbourne VIC 3000

Solicitors

Redvers Read Commercial Lawyers

1 Cato Street Hawthorn East VIC 3123

Financial Institution

Westpac Banking Corporation

Level 1, 52 Wells Street Frankston VIC 3199

Phone 1800 032 332

first national real estate | 2012 annual report

Documents

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r pa r t i c ipa t i

t ioning

lef t02 f i r s t n

network s media equ

new members