Five small things you can do to Delightyour DryCleaning and Laundry

Customers

Every DryCleaner would like to serve his customers better. Here are 5 small ticket items you can dotoday to delight your customers.

1. Home Pick up and Drop

Your customers have a busy life style. Weather its office going customers or soccer moms, time isthe most stretched item in their everyday life. Offering home pick up and drop will certainly on themost sought after convenience by your customer. By extending this convenience we have not onlyseen an improved in satisfaction rating, but also increase business revenue.

A well managed business will have a processes to take home pickup and drop requests and servethem consistently. Check out QuickDryCleaning Software to see how it can help you to achieve thisgoal.

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2. Honor Timeline commitments.

If there is one item you have pick from this list, then let it this one. It takes years of good service tobuild the confidence, and takes only a few minutes to shatter it. Missing a timeline commitment ondelivery of service is the most important and also the most common reason for irritated customers.Remember its okay to set a longer commitment but not okay to miss it. For example, its perfectlyokay to set a commitment of 3 days delivery and deliver within 3 days, but not okay to set a 1 daycommitment and deliver in 2 days. Customers are forced to change plans around importantoccasions and that will leave this bad episode imprinted in their head.

In a case where you are over capacity or circumstances are forcing you to extend the delivery dates,then do so with permissions and prior information. A better managed business will be able to filterout important and urgent delivery and deliver the rest on an extended timeline. It allows for the bestof the worlds, i.e. your customers get the more urgent garments processed on time and your get anextended timeline to deliver the rest later, allowing you to better manage load at your processingunit. Check out QuickDryCleaning Software to see how it can help you to achieve this goal.

3. Customer Details

Maintaining customer details, such home address, phone number, past traction history and otherrecords as such a fundamental thing for any business that this is not a standalone item for delightanymore, since every one expects it. No customer would like to repeat their details or wait for youto search your paper records to find the past transaction details. This also forms the basis ofenabling services which can really delight every customer. Check out QuickDryCleaning Softwareto see how it can help you to achieve this goal.

4. Personalized Service

Lets make things clear. If a customer is spending all the money on DryCleaning, they expectpersonalization. Things like starch or no starch, round sleeves, hanger delivery, special remarkssuch as stain removal, etc are common requests. A well managed business has processes and tools tosend personalized remarks per garment all the way to the processing unit and person processing thatgarment. Check out QuickDryCleaning Software to see how it can help you to achieve this goal.

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Missing a timeline commitment on delivery of service is the most important and also the most common reason for irritated customers.

No customer in 2015 would like to repeat their details or wait for you to search your paper records

5. Record Customer preferences

Many of personalization requests can be called standing preferences of a given customer. Everybusiness should have processes and tools to record them permanently for every customer. Havingthe customer preferences pre-recorded will be an easy way to delight your customer, since theyknow they are going to someone who knows and understands their needs. Check outQuickDryCleaning Software to see how it can help you to achieve this goal.

Small actions like the above one increase the loyally of a customer, ensuring a repeat futurebusiness and reducing their possibility of trying out tour competitors down the road. AtQuickDryCleaning Software we have helped Dry Cleaners and Launders across 23 countries todeliver better services, there by increasing revenue and improving customer loyalty.

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