florida association of community colleges, council of student affairs presentation, margolis healy...

Critical Incident Management

Initial Response to Emergency Operations Center on Campus“A Concept of Operations”

The Florida Association of Community CollegesCouncil of Student Affairs

www.Margolis-Healy.com

AGENDA

• NIMS and HSPD-5

• Critical Incident Stages

• Concept of Operations

• Critical Incident Management System

• Exercise

• Roles Defined2


Int’l Assn of Campus Law Enforcement AdministratorsIncident Command System Video


Case Study: Cal State Northridge

• Executive Challenges

• Policy

• Liability

4


• Calls for the creation of a National Response Plan (NRP)

• Under the NRP, a National Incident Management System (NIMS) will be developed

• The system will ensure a consistent nationwide framework for local, state, and federal agencies to work effectively together

• An integral part of the framework will be the use of the Incident Command System (ICS)

HS Presidential Directive 5


• Prevention & Preparedness• Response Framework

• Crisis Phase• Scene Management Phase• Executive Management Phase▪ Size▪ Scope▪ Seriousness

• Recovery & Mitigation

Critical Incident Stages


• Provides an “All Hazards” Campus Wide Operational Plan

• Provides Effective and Efficient Incident Management, From Pre-Planning & Initial Response Through Recovery

• Provides Effective Communications Internal & External

• System for Incident Management while Providing Critical Campus Operations

Concept of Operations Defined


• Initial Response• Scene Isolation & Stabilization

• Command Post Operations • Scene Management & Resolution

Campus Concept of Operations


• Emergency Operations Center (EOC)• Focus on Impact of the Incident on the Operation of the

Institution• Provide Coordination and Networking with Scene(s)• Major Logistics, Maintenance of Routine Operations

• Executive Policy Group - Provides Overall Guidance • Focus on Impact to the Institution• Policy Direction• Politics• Message to the Public

Campus Concept of Operations


• Confusion and/or delays in response can cause further exposure to danger and increased property damage

• You don’t need to be an expert in chemical, biological, health or emergency management! (information will come from the experts)

• You do need a system that will allow you to put expert advice to work rapidly

• Can you organize quickly enough to carry out requests from Public Safety/Health Department/Haz Mat?

The Challenge


EMERGENCYOPERATIONSCENTER

EmergencyManager

EXECUTIVEPOLICYGROUPCEO's

ScribePublicInfo

SafetyLiaison

ResourceCoordination

OperationsCoordination

CommunityPlanning&Analysis

Finance&Administration

COMMANDPOST-A(Unified)

COMMANDPOST-C(Unified)

COMMANDPOST-B(Unified)

LogisticsSection

OperationsSection

PlanningSection


Police Fire EMS

MultiAgencyCoordination

AreaCommand Staff

Information&Intelligence

Section(optional)InitialResponse

IT Facilities

Info&IntelCoordination

© BowMac

CIMS CHART


TYPICAL DURATION

CHARACTERISTICS

GOAL

RESPONSE STRATEGY

OUTCOMES

Pre-Planning Activities

Preplanning can be Stressful if Event is ImminentUsually a Long Term ProcessOngoing, Continuous Improvement Process

Meet NIMS RequirementsInvolve all Levels of the Campus/Community PartnersReduce Potential for Casualties/Damage

Intelligence SharingTactical Operations to Disrupt a ThreatIncludes Monitoring, Testing, Isolation & ImmunizationActivitiesPlume Modeling and Air Monitoring ActivitiesSandbagging and Diking ActivitiesMulti-Disciplinary TrainingJoint Exercising

Deter ThreatAgencies Prepared for any EventualityCompliance with NIMS Standards

PREVENTION PREPAREDNESS


TYPICAL DURATION

CHARACTERISTICS

GOAL

RESPONSE STRATEGY

OUTCOMESIF NOT RESOLVED: Move to next phase

IF RESOLVED: Move to TERMINATION PHASE

0 to 60 minutes

ConfusionPanicRush to the SceneGridlock

Stabilize the sceneLimit Acceleration & Growth of IncidentEnsure Citizen /Responding Personnel Safety

Initiate “Tactical Management Style”First Responding Supervisor Initiates “7 Critical Tasks”Identify initial ICS Functions NeededEvaluate Resource RequirementsEvaluate Evacuation and/or Sheltering in Place Requirements

Safety of Citizens & Responding Personnel ProvidedScene StabilizedProactive Management of Scene to Move Ahead of Incident Acceleration

CRISIS PHASE


TYPICAL DURATION

CHARACTERISTICS

GOAL

RESPONSE STRATEGY

OUTCOMESIF NOT RESOLVED: Move to next phase

IF RESOLVED: Move to TERMINATION PHASE

Hours to Several DaysPotential for Danger ContinuesContinuation of Incident for Longer DurationArrival of Crowds, Resources, and Media Requires Increased Management

Establish Organized “Decision Making Team” with ICS to Bring About the Safe and Successful Resolution of the Event

Select Site for Scene/Field Command PostTransition leadership styleStaff required ICS FunctionsDevelop & Implement Incident Action PlanEvaluate Resource RequirementsAssess Communications RequirementsInitiate Evacuation Plan (If Required)Deploy “Specialists” to Bring About Resolution

A Unified Command Structure is Established if more than one discipline/jurisdiction has jurisdictional responsibility for the incidentAn Organized “Decision Making Team” with ICS is Established

SCENE MANAGEMENT PHASE


Incident Commander(Unified Command)

Safety Officer

PublicInformation Officer

Liaison Officer

Logistics Section

OperationsSection

Planning Section

Finance & AdminSection

Police Fire EMS

Deputy Incident Commander

Facilities, Information Technology,

Health & Safety

Agency Reps

Information &Intelligence

Section (optional)


MapOpsDispatcher

OperationsSection

Safety

Logistics Section

PlanningSectionIC / UC

Finance & Admin.

Command Post Design

Information/Intelligence

Section(optional)

Liaison

Agency Reps

PIO

Section Chief

Section Chief

Section Chief

DIC

Section Chief

Section Chief


Pre‐Planning Exercise

• Objectives• Set up and Directions


TYPICAL DURATION

CHARACTERISTICS

GOAL

RESPONSE STRATEGY

OUTCOMESWHEN RESOLVED: Move to TERMINATION

PHASE

Several Hours to a Week or MoreSizeScopeSeriousnessOf The Event is beyond the Ability of the Scene/ Field Command Post to Manage

To Establish a Fully Expanded Incident Command System to Bring About the Safe and Successful Resolution of the Event

Establish EOC and/or Pre-designated Command PostUnified Command Structure Established (if required)In the EOC the Appointment of the Operations Coordinator is Determined by the Nature of Incident, Type of Resources Required, and through Policy and/or Legal AuthorityEvaluate Current Incident Action Plan and Update as AppropriateSupport Field OperationsExecutive Policy Group may Formally Convene

A Fully Expanded Incident Command System Brings About an Organized Team Approach for the Safe and Successful Resolution of the Event

EXECUTIVE MANAGEMENT PHASE


TYPICAL DURATION

CHARACTERISTICS

GOAL

RESPONSE STRATEGY

OUTCOMES

Accomplished Over Several Days or WeeksIncident Resolved Order Restored

Ensure scene integrityTo Bring About a Smooth Transition to Normal OperationsTo Improve Oranizational Response to the Next Critical IncidentTo Maintain Emotional and Physical Well-Being of the Responders and Others Involved in the Incident

Implement Plan for Returning to Normal Operations•Account for Personnel •Assess Damage and /or Injuries •Reassign Personnel•Re-establish Evacuated Areas (If Required)•Conduct Tactical Review, Stress Debrief-Provide Counseling•Prepare After-Action Reports•Policy & Training Assessment -What happened? -What was the response? -What would we do differently “The Next Time”

Event Activity and Agency Response-Properly DocumentedProvide Information that Will Benefit the ProfessionProvide Opportunities for All Personnel to Receive Assistance with any Emotional and/or Physical NeedsTarget Hardened Community

RECOVERY & MITIGATION STAGES


EMERGENCYOPERATIONSCENTER

EmergencyManager

EXECUTIVEPOLICYGROUPCEO's

ScribePublicInfo

SafetyLiaison

ResourceCoordination

OperationsCoordination

CommunityPlanning&Analysis


COMMANDPOST-A(Unified)

COMMANDPOST-C(Unified)

COMMANDPOST-B(Unified)

LogisticsSection

OperationsSection

PlanningSection


Police Fire EMS

MultiAgencyCoordination

AreaCommand Staff

Information&Intelligence

Section(optional)InitialResponse

IT Facilities

Info&IntelCoordination

© BowMac


Executive Policy Group ‐ Mission

• Organize and direct the Executive Policy Group (EPG)

• Insulate EOC from distractions caused by political inquiries

• Keep “need-to-know” VIP’s informed and up-to-date regarding the impact of the incident on the community

• In collaboration with legal advisors and jurisdictional leaders, make policy decisions related to business continuity


Executive Policy Group ‐ Mission

• Collaborate with the Emergency Manager on the current status of the event, declaring an incident level, and declaring a “state of emergency” if applicable

• Request periodic updates from the EOC Public Information Officer

• Field inquiries from politicians and VIP’s to protect against direct inquiries and distractions for the EOC

• At the incident termination point, address the community through the media


• To organize, direct and coordinate an EOC

• Offer support to scene command

• Provide/seek policy advice from EPG and ensure PIO provides periodic updates to EPG

• Manage consequences caused by the incident

• Oversee continuity of operations and recovery

• Maintains the focus of the EOC away from “Scene Resolution”

EOC Emergency Manager ‐ Mission


• Announce the Activation of the EOC; indicate location• Determine initial EOC positions and assign appropriate

staff• Obtain update from scene command; establish

communications link with Incident Commander • Present policy options and recommended actions to EPG • Provide overall direction for scene support, incident

consequence management, continuity of operations, and recovery

• Final authority on EOC action plans and media releases

EOC Emergency Manager ‐ Mission


• Assist Emergency Manager by monitoring and mentoring EOC staff and Section Chief positions

• Ensure EOC staff and Section Chiefs stay on task and don’t freelance

• Assume Emergency Manager position when he/she is temporarily unavailable

• Comply with directives of the Emergency Manager

• Help maintain EOC focus on issues outside the Inner Perimeter

EOC Deputy Emergency Manager ‐ Mission


• Collaborate with Emergency Manager and EOC Section Chiefs on execution of Action Plans and Section responsibilities

• Fill in for Emergency Manager during absences• Provide direction to EOC staff and Section Chiefs when

need is evident• Stay in tune with Section Chiefs, re-assign personnel

within the EOC or request additional personnel for Sections when they become overwhelmed

• Participate in the incident after-action meeting to offer comments and to gather “lessons learned”

EOC Deputy Emergency Manager ‐ Mission


• Responsible for direct management of all consequence-related operational activities, such as scene support, consequence management, continuity of operations, and restoration of normal operations

• Obtain resources through the Resource Coordination Section

• Obtain information, intelligence, and action plans from the Planning Coordination & Intelligence Sections

EOC Operations Coordination


• Establish contact with Operations Section at scene and offer support

• Establish/expand a subordinate operational structure based on functional considerations (scene support, consequence management, continuity of operations, etc.)

• Maintain a focus on Operations outside the Inner Perimeter

EOC Operations Coordination


• Oversee the development of continuity of operations and recovery plans

• Create action plans as directed, predict long-term needs, and monitor on-going conditions

• Anticipate contingencies asking, “What If?” and plan for them

• Maintain safety awareness for Non Responders

EOC Planning & Analysis Coordination


• Contact scene Planning and Analysis Section and offer assistance on planning issues beyond scene resolution

• Maintain focus on needs outside of the Inner Perimeter

• Assess safety issues that could impact the community (non responder safety) share with Emergency Mgr. and PIO for possible public notification

• Execute change of command process when your operational period is complete

EOC Planning & Analysis Coordination


• Perform an ongoing assessment of information and intelligence critical to the incident

• Collect, coordinate, and disseminate relevant national and local information to the scene Intelligence Section and EOC staff as appropriate

• Provide operational and strategic information to the Emergency Manager and the scene Planning Coordination Section to guide the development of action plans

EOC Intelligence Coordination


• Gather operational information such as risk assessments, medical intelligence, weather information, geospatial data, structural designs, toxic contaminant levels, and utilities and public works data

• Utilize technical tools such as satellite imagery and plume modeling to assist with task

• Establish a communication link with the scene Intelligence Section and offer support at a high level

• Safeguard sensitive information of all types

EOC Intelligence Coordination


• During major incidents requiring consequence management and/or continuity of operations, record incident costs for reimbursement

• Record personnel time records

• Record incident related compensation claim requests

• Approve and process emergency purchase orders

EOC Finance & Administration Coordination


• Coordinate with the Resource Coordination and Operations Sections to obtain information on personnel involved in consequence management of the incident, and in continuity of operations activities

• Authorize emergency purchases and direct procurement operations

• Coordinate with (or assign someone to) the scene Command Post to track costs

• Establish contact with insurance representatives, risk management personnel, and on-site reimbursement personnel

EOC Finance & Administration Coordination


• Order, document, and stage all resources needed to facilitate incident consequence management, continuity of operations, and scene support. Provide alternate facilities, supplies, communications, food services, and information technology support

• Obtain incident updates from the Emergency Manager

• Distribute resource request forms to Section Chiefs

• Obtain copies of all Action Plans

• Contact scene Logistics Officers to offer support

EOC Resource Coordination ‐ Mission


• Maintain focus on needs outside of the Inner Perimeter

• Identify, post and maintain wall charts showing resource suppliers, staging areas, assets, and personnel status information

• Provide periodic resource status situation updates to the Emergency Manager and other Section Chiefs

• Execute change of command process when operational period is complete

EOC Resource Coordination


Dr. Gary J. MargolisMargolis, Healy & Associates, LLC

1-866-817-58171-802-373-1977 (cell)

[email protected]

Contact Information

mailto:[email protected]

mailto:[email protected]


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NOTE: Concept of Operations and CIMS information re-printed with permission from our educational partner, BowMac Educational Services (www.BowMac.com)

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