fmcgpreferencequestionnaire-121221070950-phpapp02
TRANSCRIPT
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7/29/2019 fmcgpreferencequestionnaire-121221070950-phpapp02
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A STUDY ON CUSTOMER PREFERENCE TOWARDS
SELECTED FMCG WITH SPECIAL REFERENCE TO COIMBATORE CITY
QUESTIONNAIRE
1. Personal details
Name :..
Location :..
Age : Below 20 years 21-30 years31-40 years above 40 years
Sex : Male Female
Marital status :
Married UnmarriedEducational qualification :
School level Degree /Diploma
PG Professional
Occupational status :Student House wife
Employed Business
Monthly income of the family
Up to Rs.5, 000 Rs. 5,000 to10 000
Rs.10,000 to Rs.20,000 Above 20,000
No. of members in the family
Up to 2 2 to 44 to 6 Above 6
2. Which of the following format you prefer to make purchase?
Departmental Store Super Market
Convenient Stores Kirana Stores
3. Which of the following Retail stores do you prefer most for buying FMCG`s?
(Rank from 1 to 5 5-Most Prefered 1-Least Prefered)
Rank
Store5 4 3 2 1
Reliance Fresh
Aditya Birla MORE
Big Bazaar
Nilgris
Kannan
4. Select the reason for making purchase in your preferred store?
Discount Variety ServiceProximity Ambience
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2/5
5. Mention the frequency of purchase for the following products?
S.No Merchandise Always Often SometimesNot at
all
1 Cold drinks
2 Toothpaste3 Detergent
4 Skin & Hair Care
5 Toilet soaps
6. How often discounts & incentives are provided by the departmental stores?
Always Often
Sometimes Not at all
7. Are you aware of these brands available in market? (If yes,tick in the box)
Skin Care:
Fair&Lovely GarnierPonds Nivea
Hair Care:
Head & Shoulder Clinic PlusPantene Meera
Detergent Powder:
Surf Ariel
Rin TideWheel
Toilet Soap:Hamam PearsDove Cinthol
Medimix Dettol
Cold Drinks:Coca Cola Pepsi
Mirenda Fanta
Limca
Tooth Paste:Colgate Closeup
Pepsodent Promise
8. Do you think branded products are better than unbranded products?
Yes No
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3/5
9. Rank the preference for the following brands? (5- Most Prefered, 1- Least Prefered)
(example: If Garnier is Most prefered by you,then tick 5)
Rank
Brands5 4 3 2 1
Skin Care:Ponds
Garnier
Himalaya
Nivea
Hair Care:
Head & Shoulders
Clinic Plus
Pantene
Meera
Detergent PowderSurf
Tide
Ariel
Rin
Wheel
Toilet Soap
Hamam
Pears
Dove
CintholDettol
Medimix
Tooth Paste
Colgate
Pepsodent
Close up
Promise
Cold Drinks:
Coca Cola
PepsiMirenda
Fanta
Limca
10. How long you have been using above stated brands?
Last six months 6 months to 1 year
1 - 2 years More than 2 Years.
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4/5
11. Rank the factors that influence you most for the purchase of the following brand.(Rank from
1to6 where 6 is Most influence and 1 is least influence)
Factors
BrandsPrice Availability
Brand
Image
Promotional
OffersAdvertisement Quality
Skin care
Ponds
Garnier
Fair & Lovely
Nivea
Hair care
Head &
Shoulder
Garnier
Pantene
Clinic plus
Detergent Powder
Surf
Tide
Ariel
Wheel
Rin
Tooth Paste
Pepsodent
Colgate
Close up
Promise
Cold drinks
Pepsi
Coca cola
Fanta
Mirenda
12. Do you look for various schemes in the FMCG products?
Yes No
If yes which schemes?Coupons Price Off Extra Quantity
Lucky Draws Bundling Offer Scratch Cards
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5/5
13. Will you like to switch your brand preference if you get some promotional scheme with
another brand?
Yes No
14. Give reason for the same?
Cost Quality SatisfactionMore benefit Seasonal Change
15. Had you used any other brands before this current brand?
Yes No
16. Who influence your preference for brands?
Family Friends Advertisement
Self
17. Does the advertising play any role towards brand preference?Yes No
If yes, Which media influenced your brand preference?
Television
News paper
Pamphlets
Word of mouth
18. Have you purchased any FMCG brands recently after coming across any advertisement?
Yes No
19. In what way advertisement has influenced you?
Better Recall positive impression Interest
Better exposure
20. State your Suggestions if any ..