Sample Study of Room Service at

a Local Skilled Nursing Facility

April 28, 2016IE 69000 – Healthcare Delivery Systems

Purdue University

Department of Industrial Engineering

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Outline

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Introduction

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IntroIntroduction

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Literature Review

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Literature Review

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Problem Statement

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Methods and Results

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Semi-Structured Interviews

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Functional Timeline of Room Service Processes, Lunch

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Functional Timeline of Room Service Processes, Lunch (cont’d)

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Questionnaire for Patients

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Fishbone Diagram of Overall Performance in Room Service Processes

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Discussion and Analysis

Source: http://blogs-images.forbes.com/tomgillis/files/2011/07/blog_doc_final.jpg

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Discussion and Analysis

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Conclusions

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Future Work

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Thank You!

Questions?