for a whole new way of managing travel€¦ · powerful set of data analytics and reports helps you...

For a WHOLE NEW WAY

of MANAGING TRAVEL

Ｎａｒｕｌａはクオリティートラベル＆リロケーションビジネスＮａｒｕｌａはクオリティートラベル＆リロケーションビジネスＮａｒｕｌａはクオリティートラベル＆リロケーションビジネスＮａｒｕｌａはクオリティートラベル＆リロケーションビジネス

におけるダイナミックなリーディングカンパニーです。我におけるダイナミックなリーディングカンパニーです。我におけるダイナミックなリーディングカンパニーです。我におけるダイナミックなリーディングカンパニーです。我

が社は使命感によって動く企業であり、最上のサービスが社は使命感によって動く企業であり、最上のサービスが社は使命感によって動く企業であり、最上のサービスが社は使命感によって動く企業であり、最上のサービス

を心がけております。また我が社は、全社にわたって高を心がけております。また我が社は、全社にわたって高を心がけております。また我が社は、全社にわたって高を心がけております。また我が社は、全社にわたって高

いスタンダードを行き渡らせるべくビジネスを構築しておいスタンダードを行き渡らせるべくビジネスを構築しておいスタンダードを行き渡らせるべくビジネスを構築しておいスタンダードを行き渡らせるべくビジネスを構築しております。サービスの質こそＮａｒｕｌａの誇るものであります。ります。サービスの質こそＮａｒｕｌａの誇るものであります。ります。サービスの質こそＮａｒｕｌａの誇るものであります。ります。サービスの質こそＮａｒｕｌａの誇るものであります。

我々のモットーは、実行、普及、貫徹、であり、さらに我々のモットーは、実行、普及、貫徹、であり、さらに我々のモットーは、実行、普及、貫徹、であり、さらに我々のモットーは、実行、普及、貫徹、であり、さらに

我々のヴィジョンは、単に旅行＆リロケーション業者であ我々のヴィジョンは、単に旅行＆リロケーション業者であ我々のヴィジョンは、単に旅行＆リロケーション業者であ我々のヴィジョンは、単に旅行＆リロケーション業者であるという以上のものを目指しています。るという以上のものを目指しています。るという以上のものを目指しています。るという以上のものを目指しています。

NARULA IS A DYNAMIC LEADER IN THE

QUALITY TRAVEL BUSINESS. WE ARE A

MISSION-DRIVEN COMPANY THAT AIMS TO

SET THE STANDARDS OF EXCELLENCE. WE ARE

BUILDING A BUSINESS IN WHICH HIGH

STANDARDS PERMEATE ALL ASPECTS OF OUR

COMPANY. QUALITY IS A STATE OF MIND AT

NARULA.

OUR MOTTO — PERFORM, PREVAIL,

PERSEVERE — EMPHASIZES THAT OUR VISION

REACHES FAR BEYOND JUST BEING A TRAVEL

COMPANY.

NARULA – a travel partner you can trust to deliver

Founded in 1984 by Mr. S.K. Narula, a man with esteemed vision & a strong advocate of diversity and equal opportunity who had over 40 years of travel trade experience including 26 years with British Airways.

Narula Travel is a full-service travel management company dedicated to providing corporate, leisure and meeting management services.

Over the years we have earned a reputation for innovative ideas and forward thinking. This mentality, combined with a hands-on approach to customer service, has earned us a fiercely loyal following of clients who attest to our superior service capabilities. Thats why we have almost a 100% retention of customers since inception.

Narula Travel embraces a business philosophy emphasizing the importance of honor, integrity and individual character. Team members are passionate advocates for service to the community while at the same time seeking creative ways to make international connections that contribute significantly to a positive quality of life and a sound business environment for all.

About NARULA


� Using Narula allows you and your employees to concentrate on your core business.

� We place great emphasis on building lasting businessrelationships. Every corporate client is assigned dedicatedconsultants to provide continuity and high levels of servicewhilst managing their company travel program effectively.

� With a broad range of corporate clients and leisuretravellers, we are able to negotiate preferentialarrangements with airline, hotel and other travel partners inIndia and worldwide, often at exclusive rates not availableelsewhere.

� Narula combines high levels of service with real value formoney. Guaranteed. Our goal is to ensure that yourcompany saves both time and money, and that yourtravellers are well looked after.

Why NARULA?


� Advise on preparing and implementing your travel policy

� Air, rail, hotel and car rental booking supported and fulfilled by your assigned consultants

� Personalized traveller profiles, created by the client andconfidentially stored

� Timely detailed Management Information & Analysis On Site GDS systems – AMADEUS

� A transparent fee structure – no surprises !

� Ongoing investments in technology to improve efficiency and service

� Narula is a proud affiliate to many industry partners andassociations like IATA, TAAI, PATA, IATO, Ministry of Tourism

Why NARULA?


Business travel continues to play an important part inbuilding relationships and driving growth. There is simply no better substitute for a firm handshake or an encouraging pat on the back.

What are the challenges in today’s times?

� Business travel is under closer scrutiny than ever before� Value has become the recurring theme� Every business trip must generate concrete results in keeping

with well-defined objectives� Travel programs are continuously monitored and ongoing

program optimization an absolute.� Greater savings are only part of the mandate� Service and security remain important imperatives� Decreasing travel’s impact on the environment is on

everybody’s “Must Do” list� Furthermore, today’s business travel market is highly complex

and constantly changing

何を重視するか何を重視するか何を重視するか何を重視するか


How then can organizations today effectivelymanage their travel programs?

� One sure way is by working with a travel managementcompany who truly understands their needs and challenges

� A travel company who is consistently on top of market trends and best practices.

� A travel company specializing in business travel management

� A travel company focused on helping clients derive greatervalue from their travel programs

� A travel company who has the people, processes, products & services that the client needs to optimize their business Travel

Narula Travel is just that company. Narula knows that making the most of business travel can mean big returns for companies and their travellers.

何を重視するか何を重視するか何を重視するか何を重視するか


Air Travel (International & Domestic)With Systems connected to over 400 scheduled airlines, ourconsultant will be able to respond quickly and creatively toyour enquiries including Low Cost Airlines. In addition toEconomy fare, we can offer you excellent savings in both First& Business Class.

Hotels (International & Domestic)Our consultants will search a database that spans over 55000hotels worldwide, including 41 top hotel chains in 190countries. We offer a wide selection of accommodation fromtwo or three star rated hotels up to luxury properties andinclude boutique hotels. With that in mind we will find you the right property at the right price in the right location that best matches your needs.

Car RentalWorking closely with the major worldwide car rental partners, Narula offers clients the most competitive rates in India and worldwide.

Key Services


Passport, Visa & FRRO ServicesNarula provides efficient and comprehensive visa and passport service providing up-to-date advise on applicationrequirements, and visa processing.

For all expats it is a must to get your registration done with the relevant FRRO (Foreign Regional Registration Office) within 14 days from the date of arrival if you are carrying anEmployment Visa/Business Visa (if your stay expected toexceed 180 days). We will provide the registration and visaextension service with respective FRRO depending on the cityof arrival.

In-House Travel DeskA Travel Desk can be provided in your office premises with ahighly trained and seasoned staff to run the implant. This issubject to a certain guaranteed volume of business.

Travel InsuranceNarula provides travel insurance schemes for single journeysor multiple trips. We have online facility to issue travelinsurances from 7 days to 1 year.

Key Services


Rail BookingsTravelling by rail can save time, provide better value and give those travelling the opportunity to work or relax during the journey. Our specialist will provide you with details on fares, routes and schedules and ensure that your arrangements run smoothly and cost effectively.

Out-of-Hours Emergency ServiceNarula is available 24/7. For continuity of service a seniorconsultant connected remotely to our systems operates our out-of-hours facility, ready to assist you when our offices are closed. This service is invaluable, giving your company and your travelling employees real peace of mind.

Leisure TravelEvery year we arrange hundreds of holidays for our clients. In many cases these are tailor-made trips, and cover the globe. Whatever destinations you choose, whether you’re looking for a city break, a cruise, long haul, honeymoon or adventure holiday, our expert consultants are on hand to organize truly memorable holidays.

NARULA offers a range of services to help integrate meetings and events with the travel program to optimize savings, enhance process control, improve risk management and enrich attendee experiences.

Key Services

NARULA offers a range of services to help integratemeetings and events with the travel program to optimizesavings, enhance process control, improve risk management and enrich attendee experiences.

� We integrate best practices in sourcing, logistics andspecialized consulting to deliver a comprehensive program

� We help in optimizing spend, savings and return onmeeting objectives

� We help companies in taking direct control of meetingsand events which can save 10-30 percent in direct costs

� Our program offers a range of services to professionalizemeeting planning and execution, as a supplement to inhouse processes

� We provide expertise as needed in specific areas

� We deliver an end-to-end solution for your planners andAttendees

Meeting & Events

Services offered are :� Visa, Immigration and Work Permits, FRRO� Office, Warehouse, Factory Leasing� Long & Short Term Accommodation Rental� Taxation, Legal & Accounting Services� Long & Short Term Vehicle Rental� Interpreter & Translation Services� Language Training� School Search and Education Consultancy� Settling-in & Cultural Assistance

Narula Corporate Relocation Services (NCRS) is a trustedleader that provides end-to-end relocation solutions to a well established and diverse customer base.

Our mission is clear :� To deliver complete & customized relocation services� To improve your transferees’ relocation experience� To streamline administration� To reduce your risk exposure� To stabilize relocation costs� To make every corporate relocation go as smoothly as possible

for everyone involved

Corporate Relocation Services


Narula Travel continues to make significant investment in the latest technology to enable our consultants to respond quickly to travel requests and our management team to look after your needs.

How can this technology help your organization?

� Our online self booking tool will enable you to book airtravel, hotels, rail and car rental with confidence, backed upby the support of our dedicated consultant

� Allow seamless collaboration between individuals, datasources, channels, systems and travel players across theentire travel chain

� Securely store traveller profile information & preferences� Provide individual solutions by combining personal service

with online booking & cost saving opportunities� Easily establish spending rules, provision affordable

suppliers, restrict gratuitous expenses, and enforce policy atthe point-of-purchase.

� Powerful set of data analytics and reports helps you gain anew level of insight and business intelligence to makebetter, more informed decisions.

Information is key to effectively managing your travel spend, and we have the tools to help us work together for the best results.

Technology

NARULABenefits of our Online Self Booking Tool are :

• EmpoweringOur traveller and end-user focused development approachbrings the most compelling traveller empowermentapplications to market. We arm users with the information,access, and capabilities needed to make every trip a success.

• Cost-effectiveWe enable corporations to realize cost savings and increaseefficiencies through reduced ticket prices, greater use ofpreferred vendors, and policy enforcement at the point ofsale.

• User-friendlyNewly redesigned, the Online Booking Tool user interfaceoffers travellers easier navigation and a simpler bookingprocess. Now users can search for air, car, and hotel optionssimultaneously, making it faster and easier to book an entiretrip from the home screen.

• Adaptable Technology The Online Self Booking and Profile and Data ManagementSolutions are based on highly adaptable technology,configured for the way our clients and customers do business.

We understand that corporate customers demand impeccable levels of service and we work closely with our customers to implement a Service Level Agreement (SLA). SLA provides documented guidelines for performance management to ensure that we are meeting required expectations.

Client service at Narula is carried out on a corporate contract basis which provides for general service provisions, a payment schedule, commercial partnership agreement & a confidentiality agreement.

Narula offers a number of benefits and services base d on unique client needs.

• We work with you to determine the service level you require andaccordingly create a Service Level Agreement

• We create a service fee structure based on your volume & services• Using the vast experience of our customer base & knowledge of

industry developments, Narula creates continuous improvements in service & cost to deliver innovative & dynamic solutions

• Narula achieves success through people and genuine teamwork• Development, empowerment, and recognition are key ingredients in

the service our people deliver

Our service level agreements don’t stop with the travellers’ interests but take into account the efficiency of the travel arrangers within your organization; we understand that these key people are vital to the success of our partnership, traveller welfare, and your budget.

Service Level Agreements

Narula understands that being a corporate leader means embracingthe responsibility of a good corporate citizen and responding to both internal practices and our clients’ business activities that directly impact on the environment.

An essential component of our corporate social responsibility is to care for the community. We endeavour to make a positive contribution to the underprivileged communities by supporting a wide range of socio-economic, educational and health initiatives.

Our commitment to address important societal needs extendsthroughout our philanthropic outreach programs driven by the NarulaFoundation.

• Narula Foundation was established for the purpose of improving,guiding and inspiring the lives of the underprivileged

• Narula Foundation facilitates programs and gives direct assistance and resources to individuals, families and NGOs

• Health and education have been identified as the primaryobjectives in the community development process

• The foundation works relentlessly to ensure improvement ofgeneral health and spread of non-formal education among allmembers in the community

• A number of focused initiatives have been implemented to bringabout general health awareness & improve the level of education

Corporate Social Responsibility

NARULA focuses on health, safety, security and environment(HSSE) in all its activities. Our HSSE Policy outlines the boundaries for what is acceptable and unacceptable practice in our business conduct.

We are totally committed to ensuring the safety and wellbeing of all our employees and the protection of the environment. Our main objective in this sphere is to provide a healthy and productive environment free from incident, injury or illness. Good HSSE performance for everyone who works for us is critical to the success of our business.

We have fair treatment policy for all people irrespective of their nationality or religion. We provide a safe and healthy work environment. Our people work 48 hours per week. Employees working on our premises generally do not require special safety equipment. Work accidents that may take place in our office are likely to mirror those that may occur at home, as the office contains mostly basic office equipment.

However, employees are made aware about stress injuries caused by incorrect posture & lifting practices that can cause serious long term damage.

NARULA HSSE Policy

Narula HSSE Strategies

• Make sure that all our employees are well informed, well trained, engaged and committed to the HSSE improvement process

• Actively participate in paper recycling program. We have savedlarge number of trees by reducing consumption and re-using paper

• Encourage sending e-documents wherever possibleEncouraging employees to keep in shape & maintain a healthy

• work environment thru a number of initiatives, including offering discounts/reimbursements on sporting memberships andorganizing active events and excursions.

• Creating a sense of well-being & job satisfaction among employees

• Promoting employees’ intellectual and social development• Providing necessary information, education, training and retraining

to employees on occupational health, safety and environmental conservation wherever required

• Taking into account HSSE performance of individuals at different levels while considering their career advancement

• Integrating occupational health, safety and environmentalconservation in all decisions & activities & supporting anyemployee, contractor or visitor who stops an operation if that is found to be detrimental to HSSE

Narula HSSE Strategies

NARULA - TRAVEL MANGEMENT SOLUTIONS

We would work closely with you to get you up and runningas quickly as possible, and to ensure the transition issmooth.

We can help with the formulation of a travel policy orreview the existing one, setup traveller profiles andarranging for our teams to meet your travel organizers.We would be delighted to have the opportunity to discusshow we can save your business time and money, and delivera first class service to you and your travellers.

THANK YOU FOR YOUR BUSINESS

Implementation & NEXT STEPS

Corporate Office

324 QUTAB PLAZA, DLF CITY PHASE-1

GURGAON, HARYANA, INDIA 122002

Bangalore Office

EBHANA, 41 INDUSTRIAL LAYOUT, 4TH B CROSS, 5TH BLOCK,

KORAMANGALA, BANGALORE, INDIA 560095

Mumbai Office

LEVEL 8 VIBGYOR TOWERS G BLOCK C62 BANDRA KURLA

COMPLEX MUMBAI 400 051 INDIA

Registered Office: Mohandev Building, 13 Tolstoy Marg, New Delhi, India 110001

PHONE: +91-124-4108225 FAX: +91-124-4108226

EMAIL: [email protected]

www.narulatravel.com

for a whole new way of managing travel€¦ · powerful set of data analytics and reports helps you...

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