Relevant Skills • Excellent customer relations, whether they be repeat clients or new visitors • Pro-active problem solver • Eagerly educate novice and seasoned customers in the newest equipment and methods • First-hand experience with percussion instrumentation due to twenty-plus years playing percussion

professionally and personally • Facilitate productive and communicative relationships with buyers and percussion company

representatives • Adept at using social media to increase sales and customer interest.

Education • Stephen F. Austin University Nacogdoches, Texas 1998-2001 • Lakeview Centennial HS Garland, Texas 1994-1998

Employment History • RightNow Media, Sr. Coordinator of Business Partnerships (2016-Present)

• Connect 150 + new clients, on a daily basis, with opportunity for product demonstrations through phone and email

• Pursue tenaciously prospective clients through research and previously expressed interest

• Manage scheduled connections with clients through custom CRM program • Create a positive and encouraging work environment as team leader. • Train new staff on how to effectively and successfully reach out to prospective clients • Increased business partnerships hold rate from 53% to 67% and rising

• Lone Star Percussion Company (2010-2016) • Provide high quality, individualized customer service, in person, on the phone, or through

email, concerning percussion instruments, materials and techniques • Skillfully managed an average of 100+ customers and accounts daily. • Consult directly with band directors, percussion instructors, and local and national

musicians • Creatively set up show room, and trade shows, for customers to see the latest new

products and how these products can be used • Collaborate with colleagues to provide products and services of the utmost quality • Responsible for daily social media (Facebook,Twitter, Instagram, Periscrope, Pinterest)

posts to boost sales and increase customer awareness of new products.

• Shamrock Printing Company (2007-2010) • Managed daily print jobs for professional staff and customers • Responsible for upkeep and functioning of four, high-quality printers worth an excess of

$250,000

• Premier Election Services (2005-2007) • Consulted on inventory of modern election machines

3117 E. Park Blvd. Plano, Texas 75074 214.707.8435 chad.ford79@gmail.com

Chad A. Ford Objective To be an integral part of a sales, marketing, and customer service team.

• Evaluated technical state of machines and monitored for problems

• Dallas Mavericks Drumline (2010-Present) • Dallas Cowboys Drumline (2009-2014)

Professional Development Attended

• Currently pursuing Internet Marketing Certification at Collin College, Plano Texas: to be completed Summer 2016

• Marched Drum Corp International (DCI) with Phantom Regiment from Summer 2000-Summer 2001 • National Association of Music Manufacturers (NAMM) Winter 2014 (represented LSP as a buyer) • Winter Guard International (WGI) for four years 2011-2014

• Constructed and managed Lone Star Percussion product booth (40 ft. x30 ft.) for selling and networking

• Drum Corp International (DCI)World Championships Summer of 2013 • Mid-West Convention in Chicago Winter 2012, Winter 2013 • Texas Music Educators Association (TMEA)2011, 2013-2014 • Florida Music Educators Association (FMEA) 2015 • Texas Band Directors Association (TBA) 2011-2013