forwar oentu - workforce solutions2016 was an exciting and significant year for workforce solutions...

2016ANNUALREPORT

M O M E N T U MF O R W A R D

2

Message from the Board Chair & CEO 4Leadership 6Mission & Vision 7Values & Guiding Principles 8Leadership & Governance 12Organization & Communications 16Programs & Community 24Reflection 32

30KJOBSEEKERSSERVED

Contents

WSB 2016 Annual Report page 3

FORWARD MOMENTUMMESSAGEFROM THE

CHAIR& CEO

BOARD2016 was an exciting and significant year for Workforce Solutions Borderplex. We started 2016 building upon excitement and momentum from a comprehensive Board strategic planning process that laid out our service and organizational priorities. This annual report is a tracking mechanism to demonstrate our success in working towards the Board’s ambitious goals and agenda.

We saw numerous changes during the year, most significant being our successful negotiations for a new center operator, Dynamic Works; and an expanded partnership with Manpower, Inc. to provide business and employment services for our service area, including our call center. We focused on improving quality of access to our career centers – includ-ing a new Northeast Career Center at 8941 Dyer St.; an expansion of onsite services at Fort Bliss to veterans, military personal and spouses; and upgrades to our Downtown, North Loop and Alpine facilities. We expanded our footprint through an innovative collaboration with Good-will Industries of El Paso to launch joint JobLink Resource Centers at three Goodwill locations in El Paso County. These improvements combined with several successful grant opportunities laid the ground-work for our commitment to be a Board of Excellence for our six-county region and a model for the state. We hope you will find this annual report interesting and inspirational. We want to be a resource and partner for all businesses and persons seeking economic opportunity and look forward to continuing to serve you next year and well into the future. Our thanks to the Board of Directors who volunteer countless hours to provide guidance and support to Workforce Solutions Borderplex, and to the incredible staff who are entirely dedicated to our mission. It has been a privilege to serve as Chairman of the Board and CEO of this great organization.

sincerely,

Leo A. Duran, Sr., Chairman &Joyce A. Wilson, CEO Workforce Solutions Borderplex CEO Joyce A. Wilson

& Board Chairman, Leo A. Duran, Sr. discuss plans to move region forward.

WSB 2016 Annual Report page 5WSB 2016 Annual Report page 4

Leadership

MissionTo provide skilled workers for employers by advancing

education, employment, entrepreneurship and economic development opportunities in support of global

competitiveness and regional prosperity.

Empower the most dynamic workforce to achieve global competitiveness and regional prosperity.

Vision

Board of Directors:

Leo A. Duran Sr.Board ChairPrivate Sector

Douglas WarnockBoard Vice-ChairPrivate Sector

Mica ShortBoard SecretaryPrivate Sector

Bertha A. GallardoPast Board ChairPrivate Sector

Members:

Dr. Armando Aguirre Public Education

Robert AlcalaVocational Rehabilitation

Michelle Aube-BartonLiteracy Council

Satish BhaskarPublic Assistance

Steve BlancoPrivate Sector

Tracy BristolPrivate Sector

Dr. Roberto CoronadoPrivate Sector

Fernando EscobedoPrivate Sector

Henry GallardoPrivate Sector

Gary R. HedrickCBO

Patricia Long Public Education

Lourdes Madera TiradoPublic Employment Ross MooreOrganized Labor

Grace D. MuñozPrivate Sector

Lydia Nesbitt-ArronteEconomic Development

Emma SchwartzCBO

Dr. William SerrataAdult Basic Education

Frank Spencer IIIPrivate Sector

Ruben TorresPrivate Sector

Oscar VenegasCBO

Hector VidalPrivate Sector

David WilsonPrivate Sector

Chief Elected Officials: El Paso County JudgeVeronica Escobar(Lead CEO)

Brewster County Judge Eleazar R. Cano

Culberson County Judge Carlos G. Urias

Hudspeth County Judge Mike Doyal

Jeff Davis County Judge Jeanette Duer

Presidio CountyJudge Cinderela R. Guevara

El Paso MayorOscar Leeser


Values • Integrity• Customer Focus• Teamwork & Collaboration• Transparency• Excellence• Innovation

• Maintain a diverse and sustainable financial plan to ensure the organization’s long-term viability

• Ensure a focus on customer-valued services • Become the standard for ‘best in class’ quality• Maintain an inspired, competent WSB Team• Strive to make a positive impact on our region

Guiding Principles

High school team presents their innovative idea to professional judges at the STEM Business Challenge at El Paso Community College which taught the “Lean Startup Model” from Stanford University.


Strategic Goals

Leadership &

Governance

Organization & Communications

Programs &

Community

The Workforce Board of Directors followed a three-phase process to develop and implement the organization’s strategic goals for 2016.

Phase I: SurveyThe Board secured a professional facilitator who surveyed members capturing vital feedback on previous mission, vision, and goals. Board Members responded and provided a list of recommendations that were discussed at the Board’s Annual Meeting.

Phase II: CollaborateCEO, Board Members, administrative staff and directors from workforce service providers were separated into groups to review survey results and provide strate-gies and measures for each goal categorized into three key areas:

1) Leadership & Governance 2) Organization & Communications 3) Programs & Community

Phase III: TrackApproved Board Strategic Plan and provided Administration guidance for imple-mentation. Results were reported through Youth & Education, Employment and Economic Development Committee meetings with the final yearly report being presented at the Annual Board Meeting.

Leadership &

Governance


ONLYDISABILITYSUBCOMMITTEEIN TEXAS

50BOARDMEMBERSHIPSUPPORTED

%The Board of Directors supports various organizational initiatives by providing monetary and non-monetary re-sources, attending events, and establishing connections to bridge workforce efforts and opportunities.

Workforce Board Secretary, Mica Short, attends the Northeast Workforce Center Ribbon-Cutting Ceremony.

Lydia Nesbitt-Arronte, Hector Vidal, Joyce Wilson and Leo A. Duran, Sr. attend the Texas Workforce Commission Award Ceremony.

Leadership & Governance

WSB EVENTSWSB 2016 Annual Report page 13

Expenditures

Audi

tor’s

Lette

r

Funding Allocations

Administration 4,235,083 Career Centers 11,840,729 Child Care Services 25,159,892 Training Providers 7,509,894 Borderplex Region 48,745,598

WSB 2016 Annual Report page 14 WSB 2016 Annual Report page 15

Organization & Communications

Facility Enhancements

Brand Familiarity, Efficiency and Impact

• New Northeast Career Center with better access, enhanced professionalism with major cost savings

• New Fort Bliss Satellite Center with better access for transitioning soldiers and veterans

• North Loop and Downtown Career Centers renovated with new partners co-locating to improve service and reduce rent costs

Technology Enhancements

• Faster internet connectivity and enhanced WiFi for

better customer experience

• After-hours call center using ReadyOne, a disability

preferred employer

• Developed online app for customers

• Exceed ADA standards for assisted technology access

• Launched 24-hour online tour of services

3NEW SATELLITECENTERSTHROUGH PARTNERSHIPS

Leaders from Goodwill Industries of El Paso, Vinton Mayor Madeleine Praino, State Representative Joe Moody, CEO Joyce Wilson and Representatives from the Hispanic Chamber of Commerce conduct a Ribbon Cutting Ceremony for the Artcarft Workforce Satellite Center.

NEWMOBILEUNIT

Partnership Leverages• Adult Education Literacy Consortium resulted in more participants gaining skills• Region 19/WSB 50/50 partnership to fund Campus to Careers, a web-based system for students• Youthbuild Grant of $600,000 leverages another $300,000 from business partners• STEM & Art Fiesta funded totally with private funds and in-kind contributions (totaling $104,000)• $100,000 Kellogg Foundation Two-Gen Grant in partnership with National Association of Workforce Boards• $40,000 Prudential Foundation Grant for STEM Math Challenge• Chase Foundation $25,000 matching grant for the Skills Gap Analysis leveraged in collaboration with Borderplex

Economic Alliance

Board Staff DevelopmentBoard staff attended multiple professional development sem-inars throughout the year. Below are some key sessions staff participated in:

• Admin Professionals Conference• Contract Management Certification• Contracts Negotiation Skills• Educating Youth Disabilities Conference• El Paso Non Profit Business Summit• Excel Training • Inventory Management Training• Leadership & Advocacy Training• National Association of Workforce Development Professionals• Procurement & Contract Symposium• Project Management Training• TEDx Conference• Toastmasters• Training Platform IT Certifications• US Conference of Mayors in Washington

System-wide training sessions for Board and Con-tractor staff to include process improvement skills, Gallup Strengths Training for Managers, Public Speaking and other motivational training sessions to improve morale and inspire excellence.

$1.4MNEW SKILLSDEVELOPMENTGRANTS

37STAFFCREDENTIALS


New communication tools to better inform Board of Directors, Chief Elected Officials and Busi-ness Partners, as well as internal news updates for staff

$158KRETURN ONMARKETINGWITHIN 8 MONTHS

MARKETING

Monthly Labor Market Review reports are sent to media, board members, staff, business community and other key stakeholders.

Periodic progress reports sent to county judges to provide updates in the rural counties.

Generated brand awareness thru coordinated event-driven campaigns

COMMUNICATION

TOOLS

Public awareness efforts are made through the release of various press announcements, marketing event-driven campaigns and reporting monthly regional labor statistics and quarterly impact reports to key stakeholders.


• New Alpine Career Center located for better visibility• Enhanced Business Services focus• First health and information forum for migrant farm workers and families in Fabens• New interlocal and partnership agreements executed in 2016 • Partnership with Council of Governments to expand summer work opportunities for youth in rural areas

RURALEFFORTS


Programs & Community Education• GED focused partnerships with Adult Education Literacy (AEL) Consortium• Increased Science, Technology, Engineering, Arts & Math (STEAM) part-

nerships by 25%• Job Readiness Curriculum developed for at risk and career high schools

(Dynamic Futures)• Co-Hosted Tri-Agency State Summit to implement Texas 60x30

580CLIENTSCOMPLETEDTRAINING

MEETING &100EXCEEDINGSTATE MEASURES

%

Measure Status Target Rate

Claimant Reemployment within 10 Weeks Meeting 53.30% 54.68%

Number of Employers Receiving Workforce Assistance Exceeding 4,029 5,261

Staff Guided Entered Employment Meeting 76.40% 78.45%

At Risk Employment Retention Exceeding 78.00% 83.01%

Total Job Seekers Educational Achievement Meeting 78.60% 80.73%

WIA/WIOA Youth Placement in Employment/Education Exceeding 69.00% 79.05%

WIA/WIOA Youth Literacy/Numeracy Gains Meeting 58.00% 57.14%

Choices Full Work Rate ‐ All Family Total Exceeding 43.70% 47.06%

Average Children Served Per Day Meeting 5,006 5,040


FUTURETALENT PIPELINE

$104KRAISED

1,500IMPACTED

The STEM+Art Fiesta is a unique, multidimensional two-day event targeting middle and high school students in our region. The purpose of the STEM+Art Fiesta is to increase awareness of opportunities in Science, Technology, Engineering, Arts and Mathematics (STEAM)

• 1,000 Plus Middle School Students• 27 High Schools Competed• 7 High School STEAM Competitions• 12 STEAM Focused Workshops• 40 Interactive Exhibitors• 10 Scholarships Each at $1,000• $29,800 Awarded in Prizes

STEAM By the Numbers:

+FROM PARTNERS

Dynamic Futures

Summer EmploymentHire El Paso’s Youth is a summer youth program designed to put youth to work by providing first time job experience. Workforce Solutions Borderplex partnered with employers to find jobs for young people ages 16 - 24 who live in the Borderplex Region. Participants receive financial literacy training and workplace etiquette tips. Youth are Borderplex Certified and assigned a career navigator to help them along their journey. In 2016 we served 119 youth in the summer employment program.

Breaking Barriers is a groundbreaking program that focuses organizational resources on empowering youth with disabilities through transition planning that is individualized, person-driven and culturally/linguistically appropriate. In 2016, 40 youth with disabilities and 11 employers participated in the program. During its eight-year lifetime, Breaking Barriers has served more than 390 youth and 163 employers.

Dynamic Futures is a program that assists young adults 16-24 years of age who have already graduated or seeking to obtain their GED by choosing career paths to get “On the Job Training”or a job. By completition, youth comprehend work readiness skills, how to create a resume, interview techniques and best practices on customer service.A total of 63 youth participated in the program in 2016.

1,939CUSTOMERSWITH DISABILITIES

SERVED

The Reverse Job Fair is an innovative model where young adults showcase their skills, personality, and ambition to local employers. The Reverse Job Fair gives employers the chance to talk to more potential employees in the opposite order. Young adults in the program have to show hard work and dedication by creating their own booth for employers to visit. 26 in-school and 75 out-of-school youth were served and generated 18 hires and internships in just two Reverse Job Fairs in 2016.

Reverse Job Fair

Breaking Barriers


30,000+ jobseekers entered employment8,700 children served in subsidized child care2,027 public assistance recipients placed in jobs1,939 customers with disabilities served393 ex-offenders placed in jobs259 homeless individuals placed in jobs

Business Impact By the Numbers:• Three Skills Development Awards for 2016• Tri-Agency Veterans Forum Host• Hiring our Hero’s Chamber Partnership• Partner with Borderplex Economic Alliance on 2020 Strategic Economic

Development Plan • Tech-Hire White House Designee – Goal is 400 technical jobs by 2020• 68 TRS Child Care Providers with goal to increase by 20% by 2017• Reverse Job Fair for Youth Employment (18 Hires and Internships)• Four quarterly hiring fairs (220 employers, over 700 hires)

2,721VETERANSPLACED IN JOBS

4,773EMPLOYERSSERVED (UP 10%)

Jobseekers Impact By the Numbers:


At the Annual Board Meeting held on November 17th, Workforce Solutions Border-plex celebrated the contributions of its board members and business partners. At the event, Board Chair Leo A. Duran Sr. introduced the first ever Business Partner Awards and the Chairman’s Award.

Chairman’s Award Dr. William Serrata

Dr. William Serrata supported numerous work-force projects. He has led partnership dis-cussions for Skills Development Fund Grants and has graciously allowed WSB to use EPCC facilities at no cost for the Regional Workforce & Education Forum, the TWC Veteran’s Forum and two STEAM Fiesta events. Under his direction, EPCC donated a $1,000 scholarship. Dr. Serrata currently chairs the Education Committee.

Small Business Partner of the Year Award Aztec Contractors Inc.

Since May 2014, Aztec has utilized WorkinTexas.com and posted various positions. Aztec has also worked closely with workforce recruiters to find qualified job seekers for higher skill positions in the construction field. They have continued to participate in Industry Council Roundtables and industry job fairs.

Medium Business Partner of the Year Award Excel Garment Manufacturing

Excel utilizes the Workforce system to find quality candidates by be-coming familiar with WorkinTexas.com. Since May 2015, Excel has participated in two large industry job fairs that target the manufacturing industry. In 2016 they held eight on-sight job fairs. They have also partic-ipated in two Manufacturing Industry Council Roundtables and provided valuable feedback, to improve our system.

Large Business Partner of the Year Award Charles Schwab

Charles Schwab has participated in four large industry job fairs and has gone above and beyond by hosting develop-mental workshops and providing top-tier guidance to system staff on what large companies seek from candidates. This has allowed career navigators, employ-ment specialists, customer service rep-resentatives and facilitators at our Work-force centers to provide better guidance and advice to qualified jobseekers.

REFLECTION


Locations & ContactBorderplexjobs.com/locations

Administrative Offices300 E Main St, Ste. 800El Paso, TX 79901915-887-2600

Lower Valley8825 N. Loop, Ste. 122El Paso, TX 79907915-887-2600

Northeast Center8941 Dyer St.El Paso, TX 79904915-887-2600

Downtown Business Center300 E. Main St., First FloorEl Paso, TX 79901915-887-2600

Military Affiliated SatelliteBuilding 503 A, Room 127Fort Bliss, TX 79906

Job Link Site 19611 Acer Ave.El Paso, TX 79925

Job Link Site 210321 Alameda Ave.Socorro, TX 79927

Job Link Site 36351 South Desert Suite 217El Paso, TX 79932

Job Link Site 413998 Horizon Blvd., Suite 110-120Horizon City, 79928

Presidio Center100 Market, Unit BPresidio, TX 79845432-229-3862

Alpine CenterWard Center Plaza710 E. Holland, Ste. 2Alpine, TX 79830432-837-9800

Borderplexjobs.comA Proud Partner of the American Job Center Network

Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. Relay Texas: 711 (Voice) or 1-800-735-2989 (TTY) Igualdad de oportunidades de Empleo/Programas. Equipo auxiliar y servicios de apoyo están disponibles para personas con

discapacidad al ser requeridos. Relay Texas: 711 (Voz) o 1-800-735-2989 (TTY)

M O M E N T U MF O R W A R D

forwar oentu - workforce solutions2016 was an exciting and significant year for workforce solutions...

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