framework · saucha soda, farooqabad ,sheikhupura 2. janamastan, nankana sahib. 3. rohri sahib,...

1st QUARTERLY PROGRESS REPORT

ENVIRONMENT& SOCIAL MANAGEMENT

FRAMEWORK

JAN

UA

RY

–Ap

ril, 20

18

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TABLE OF CONTENTS

1.1 Introduction ................................................................................................................................. 1

1.2 Environment and Social Management Framework (ESMF) ....................................................... 1

1.2.1 Environmental and social screening of schemes to be implemented under the Project .............. 1

1.3 Follow-up Meetings .................................................................................................................... 2

1.4 Grievance Redress Mechanism (GRM) ...................................................................................... 2

1.5 Development of Pamphlet ........................................................................................................... 3

1.6 Workshops .................................................................................................................................. 3

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LIST OF ANNEXURES

Annexure A: Visit Report Regarding Social & Environment Aspects .............................................. 5

Annexure B: Monitoring & Evaluation Plan Regarding Environmental and Social Aspects .......... 12

Annexure C: Involuntary Resettlement Impacts Categorization Checklist ..................................... 17

Annexure D: Census of Affected Persons and Project Impacts ....................................................... 18

Annexure E: Socio Economic Baseline Survey Questionnaire ....................................................... 23

Annexure F: Business Survey Form ................................................................................................ 27

Annexure G: Village Profile Survey Questionnaire ......................................................................... 31

Annexure H: Action Plan for development of SMPs .................................................................... 35

Annexure I: Grievance Redress Mechanism Manual .................................................................... 37

Annexure J: Pamphlet Regarding Sikh Community ....................................................................... 45

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LIST OF ABBREVIATION

C&W Communication & Works Department

DC Deputy Commissioner

DCO District Coordinator Officer

ETPB Evacuee Trust Property Board

EPA Environment Protection Agency

EPD Environment Protection Department

ESMF Environmental & Social Management Framework

ESMP Environmental & Social Management Plan

ESMMP Environmental & Social Management and Monitoring Plan

PCR Physical Cultural Resources

PTEG Punjab Tourism for Economic Growth

P&D Planning & Development Department

RAP Resettlement Action Plan

RPF Resettlement Policy Framework

TDCP Tourism Development Corporation Punjab

UNESCO United Nations Educational, Scientific and Cultural Organization

WBG World Bank Group

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1.2 Environment and Social Management Framework (ESMF)

Government of Punjab (Planning & Development Department) has launched Punjab Tourism for

Economic Growth Project from 2017-2022 in collaboration with World Bank Group (WBG) with the

total project cost of USD 55 million for the next 5 years. The project aims to promote tourism sector

by strengthening the institutional capacity through better skills development, increased private sector

participation and improved infrastructure services in support of the tourism sector in the province of

Punjab.

The Project will finance some low-scale physical interventions to provide improved access through

better road conditions and public convenience facilities. In line with the environmental legislation of

Pakistan as well as World Bank (WB) Operational Policies, an Environmental and Social

Management Framework (ESMF) for the project has been prepared to include environmental and

social impact studies for the selected sites to mitigate any negative impact. ESMF assesses

environmental and social impacts related to the Project, and outlines an Environmental and Social

Management and Monitoring Plan (ESMMP) as well as a Resettlement Policy Framework (RPF) to

address any adverse potential impacts as a result of this Project. It will also define the environmental

and social assessment procedure to be followed while preparing, appraising, and implementing

individual schemes under the Project.

These procedures include:

1.2.1 Environmental and social screening of schemes to be implemented under the Project

Screening of the following schemes was conducted along with the World Bank Mission dated 21-23rd

February, 2018 to prioritize the sites with respects to environment & social aspects regarding

rehabilitation and infrastructure development.

1. Saucha Soda, Farooqabad ,Sheikhupura

2. JanamAstan, Nankana Sahib.

3. Rohri Sahib, Kamoki, Gujranwala

Under the environment perspective, all projects were found to be in category B1. Findings of visits are

attached as “Annex A”. Subsequently, following environment & social tools have been developed to

collect baseline data:

Environment & social monitoring format attached as Annex B

1 Category B projects causing not significant (or potentially irreversible) negative environmental (and associated social) impacts, but may still have adverse effects

which can be mitigated with suitable preventive actions. These projects do not require a full EIA but will require further deepening of environmental or social considerations, depending on the expected magnitude of risks.

1.1 Introduction

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1.3 Follow-up Meetings

Preparation of Involuntary Resettlement Impacts Categorization Checklist Involuntary

Acquisition of Land is attached as Annex C

Census of Affected Persons and Project Impacts is attached as Annex D

Development of Baseline Socio Economic Survey Questionnaire is attached as Annex E

Development of Business Survey Form is attached as Annex F

Preparation of village profile questioner is attached as Annex G

A series of meetings were conducted with various stakeholders, line departments and district

administration regarding environment & social aspects of the project.

Date Name of

Department/Office

Name of

Officer/designation

Purpose

21.02.2018

C&W Department Muhammad Ammar

Section Officer

To brief about ESMF and

environment & social impacts

related with project execution and

proposed mitigation measures.

Furthermore, role of the

department/district administration

was highlighted to ensure smooth

implementation of the project

activities regarding environment &

social compliance. In addition to

this, issues concerning lack of

technical capacity and expertise

regarding conservation of cultural

spots were also discussed.

TDCP Khalid Basir

Chief P&D

EPD Punjab Mr. Asif Iqbal Ch

Director General

22.02.2018 Office of Deputy

Commissioner,

Sheikhupura

Arqam Tariq

Deputy Commissioner

16.04.2018

ETPB

Muhammad Tariq

Secretary ETPB

16.03.2018

28.03.2018

UNESCO

Vibeke Jensen

Country Director

Jawad Aziz

(Program Officer)

Meetings with UNESCO were

conducted dated 16.03.2018 &

28.03.2018 regarding action plan

for development of site

management plans and to provide

technical assistance in the

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1.4 Grievance Redress Mechanism (GRM)

1.5 Development of Marketing Material

1.6 Workshops

preparation of holistic frameworks

for protection and management of

selected sites. It was decided that

these Site Management Plans

would be part of ESMPs. UNESCO

has also submitted a draft work

plan for the year 2018-19 in

preparation for activities to be

carried out at the heritage

sites/museums. Draft action plan is

attached as Annex H.

Since UNESCO will submit its

final plan in July, 2018. It is then

that SMPs will be dovetailed with

UNESCO’s Plan.

A tailor-made GRM system has been developed under PTEG Project to specifically cater to the social

& environment related issues. The key objective of the GRM is to establish procedures for

filing any grievances and disputes on social and environment safeguards and other entitlement issues

arising out of the implementation of ESMP and Resettlement Action Plan (RAP). In this perspective,

a manual on “Grievance Redress Mechanism” was developed to define the procedures for

complaint registration and associated categories including the time frame to resolve them attached

as Annex-I. Subsequently, GRM software has been developed in collaboration with Punjab

Information Technology Board and a link to the complaint form can be found at the PTEGP website

http://grm-ptegp.punjab.gov.pk/complaint/complaint_form.

Keeping in mind the special focus on Sikh sites and festivals under PTEG Project, a pamphlet has

been designed to highlight background of the project sites and interventions for the Sikh community

in Urdu and Gurumukhi language that will highlight the project not just amongst local communities

but also amongst Sikh diaspora. Copy is attached as Annex-J.

A. A two day workshop titled as “Environment, Social Safeguards, Procurement Technical

http://grm-ptegp.punjab.gov.pk/complaint/complaint_form

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Workshop Punjab Tourism for Economic Growth Project dated January 11-12, 2018 in

Lahore was conducted. The purpose of the workshop was to enlighten on Environmental and

Social Safeguard Policies that may be applicable and trigger under the project (in context of

ESMF) and review the environment and social safeguard progress under PTEGP.

B. “Regional Workshop for the Revival of Buddhist Tourism” dated 20.02.2018 was held to

explore Buddhist heritage in Pakistan and development of site management plan.

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Annexure A: Visit Report Regarding Social & Environment Aspects

A World Bank Mission and PTEG team visited the following sub-projects sites dated 22nd

to 23rd

February, 2018 to prioritize the sites regarding Social and

Environmental aspects.

Facility Existing Status

Proposed

Interventions

Environmental

Interventions

(proposed

mitigation

measures)

Social Interventions

Findings

SITE NAME: Saucha Soda, Farooqabad

Road Access

Access to project site is by

two ways:

1. Skp Sargodha road to

Gurdwara joining

Safdarabad Road

(0.65km)

2. Access road from

Sacha soda Manawala

road to gurdwara

along Railway line

Road along with

Railway line via

Main Sheikhupra

Road (1km)

1. Water

sprinkling at

regular

intervals to

control air

quality and

dust

pollution,

2. Placement of

Dust bins for

waste

management

3. Designate a

separate

place for

construction

material to

avoid

community

disturbance

in routine

movement.

4. Ensure health

safety

Proposed road is congested

by human settlements on

both sides.

Safdarabad Road via Main

Sheikhupra Road (0.6km)

may be proposed for easy

access to project site which

already is in use to drop

visitors (Yatri). (Fig. 1.1)

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attributes e.g.

helmets,

safety masks,

gloves, ear

plugs for

Labors.

5. Display of

Sign board

defining the

alternate

routes to

avoid non

convenience

in routine

movement of

general

public.

Solid waste

Management

No proper management for

solid waste. Local points

are used for waste disposal.

TMA should be

engaged especially

for specials days

for proper

Management.

Solid waste disposal

causing visual

Pollution which

should be properly

addressed. For this

purpose, TMA

services could be

used to dispose of the

waste at designated

site. Waste was also

found scattered on

both sides of the road

being used by

visitors.

Same as mentioned in

environmental interventions

Road Signage Not available Same practice as Local language as Punjabi,

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followed in

Nankana Sahib

may be introduced

for more clarity

and convenience for the visitors.

Urdu & Hindi could be used

for easiness.

Facilities for

disabled

Not available Ramps and wheel

chairs may be provided.

Need Assessment can be

conducted for this purpose.

Parking

No designated area is

available for parking.

Usually, it is done along the

road in front of the project site.

Proposed

***

3-4 residents are residing

there and illegally

occupying space.

3 kanal land may be used for

parking with mutual

consultation of ETBP. (Fig:

1.2)

Handicrafts

Stall/ Shops

Not available

Proposed

Handicraft shop/ stall are

proposed. Need to identify

sites where such initiative

can be implemented and

develop a strategy how to

involve community.

First Aid Not Available Ensure it is available at site

through site managers.

Land acquire no private land would be

acquired

Acquired land for

parking is property of ETPB

3-4 residents are illegally

residing there

Compensation cost would

be calculated as per WB policy

Tourist Guide Not Available Proposed Tour Guide Training

program will be introduced.

SITE NAME: Janam Astan, Nankana Sb.

Road Access

Site is accessible through:

Warburton road

Railway road

Nankana bypass Quality of the access road is

Not required

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good.

A railway station also exists

in the city which is being

improved by the government.

Solid waste

Management


solid waste. Local points

are used for waste disposal.

TMA should be

engaged especially

for special days for

proper

management.


causing visual

pollution which

should be properly

addressed. For this

purpose, TMA

services could be


waste at designated


found scattered on

both sides of the road

being used by visitors.


environmental interventions

Road Signage

Few road signs are present. Proper signage is

required from all

access points.

Local language as Punjabi,


for easiness.

Facilities for

disabled


chairs may be

provided



Parking



Usually, it is done along the

road in front of the project area.

Proposed

***

ETPB land is available.

8 kanalland may be used for

parking with mutual

consultation of ETBP.

Handicrafts

Stall/ Shops

Not available

Proposed

Handicraft shop/ stall is





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involve community.

First Aid Available


Program will be introduced.

SITE NAME: Rohri Sahib, Kamoki

Road Access

Site is accessible through:

Sailkot Road

Mian Gujranwala GT

Road

Sailkot Road

1. Water

sprinkling at

regular

intervals to

control air

quality and

dust

pollution,

2. Placement of

Dust bins

for waste

management

3. Designate a

separate

place for

construction

material to

avoid

community

disturbance

in routine

movement.

4. Ensure

health safety

attributes

e.g. helmets,

safety

masks,

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gloves, ear

plugs for

Labors.

5. Display of

Sign board

defining the

alternate

routes to

avoid non

convenience

in routine

movement

of general

public.

Solid waste

Management


solid waste.

TMA should be

engaged especially

for specials days

for proper

management.


causing visual

pollution which

should be properly

addressed. For this

purpose, TMA

services could be


waste at designated


found scattered along Project side.


environmental interventions.

Road Signage

Not available Proper signage is

required from all

access points.

Local language as Punjabi,


for easiness

Facilities for

disabled


chairs may be provided



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Parking



Proposed

***

ETPB land is available.

2 Acre area is available in

front of project which may

be used for parking with mutual consultation of ETPB

Handicrafts

Stall/ Shops

Not available

Proposed

Handicraft shop/ stall is





involve community.

First Aid Not Available Proposed Ensure it is available at site

through site managers.

Land acquire no private

acquired

land would be Acquired land for

parking is property

of ETPB

Available land is used for

agricultural purposes

Land may be acquired with

due consultation of ETBP


Program will be introduced.

PHOTO GALLERY

Site name: Sucha Soda

Proposed road (01km) Suggested Road ( Safdarabad Road -

0.65km)

Fig. 1.1: Road Access Fig.1.2: Proposed area for Parking

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Site name: Rohri SB.

OPTION A OPTION B

Fig. 1.3: Parking area

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Annexure B: Monitoring & Evaluation Plan Regarding Environmental and Social Aspects

Environmental and social monitoring & evaluation will be carried out to ensure that all construction activities comply and adhere to environmental & social

provisions and standard specifications, so that all mitigation measures are implemented effectively.

Name of the project/ scheme:

Executing Agency:

Date of visit:

Sr.# Activity M&E Indicator Frequency Responsibility

ENVIRONMENTAL MONITORING

1. Environmental

& Social

Survey

Sub-project Screening (A,B,C)

Determination of type of

assessment needed (ESMP; ESIA or no

further

assessment)

Use of E&S screening form (developed

& shared)

Once prior to project execution

M&E Specialist

Social safeguard specialist

Environment specialist

2. Roads

rehabilitation

Water sprinkling

Dust control measurements

Air quality monitoring Noise

testing

Water sprinkling

Dust control measurements

**** testing will be carried through EPA

Daily assessment

It will be conducted before,

during and after completion of

civil work

Contractor

District coordinator

Officer

Environment

specialist

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***certified Lab.

3. Improvement

to Sanitation

Facilities

Distribution network without leaks

No leakage or overflows of Manholes

or drains

Weekly assessment

contractor

Water Quality Monitoring

(Measurement of pH, Turbidity, DO, BOD,

Alkalinity )

**** testing will be carried through EPA

***certified Lab.


during and after completion of

civil work

Or after pollution event


4. Noise &

vibration

Use of machineries & equipment having less

noise.

Provision for personal protective equipment

(PPE’s), ear muffs/ear plugs to workers.

Noise level testing will be carried

through EPA ***certified Lab.

During execution

Contractor

Environment Specialist

5. Collection and

disposal of

solid waste

Safe collection and transportation of the

waste material to the dumping

area/designated site

Daily assessment Contractor

District coordinator

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Proper storage and site practices to

minimize the potential of damage or

contamination of construction material;

Scattered solid waste should be

properly managed in order to avoid

contamination and provision of

enclosed bins for general refuse at

project site;

6. Health effects

on workers

Adequate safety precautions such

helmets, safety shoes, gloves, etc.

should be provided to the labor.

Ensure thorough training in safe

storage, handling, use of construction

material

Effective implementation of HSE

attributes


District project coordinator

During execution of civil work


SOCIAL MONITORING

7. Obstruction in

public access

Provision of alternate routes

Construction should start from either side of


District Coordinator

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the road During execution of civil work Social safeguard specialist

8. Economic

Losses

loss of land,

damage to structures

damage to plants

negative impacts on livelihood in form of

blockage of passage for shopkeepers as well

as vendors (Mobile/permanent)

Pre, During and after execution

of civil work

M&E Specialist


Daily assessment

Contractor

District Coordinator

9. Common

properties and

infrastructures

The community structures and properties

have to be rehabilitated before damaging the

existing structures and supervised

M&E Specialist


10.

Privacy Issues

Contractors would be trained to address

privacy issues and ethically behaved.

Labors would be strictly asked to cater the

privacy issues

staff capacity-building


during execution of civil work

***need based


Contractor

11.

Vehicle

Movement

Provision of alternative routes

Indicators/signboards regarding

alternate routes should be provided at

proper distance

During and after completion of

project



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In case of any complaint, focal person

of GRC may contact and his contact

details will be provided at project site.

On daily basis while project

execution

Contractor

District project Coordinator

12. Grievance

Redress

Mechanism

Display of contact no. of District

coordinator and contractor at site

Placement of register


District project Coordinator

Quarterly M&E Specialist


Social safeguards

(timeframe may change

depending upon complain)

Pictoral proof (All aspects would be supported with either pictures or documents):

Survey team signature:

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Annexure C: Involuntary Resettlement Impacts Categorization Checklist

Involuntary Resettlement Effects Yes No Not

Known Remarks

Involuntary Acquisition of Land

1. Will there be land acquisition?

2. Is the site for land acquisition known?

3. Is the ownership status and current usage

of land to be acquired known?

4. Will easement be utilized within an

existing Right of Way (ROW)?

5. Will there be loss of shelter and residential

land due to land acquisition?

6. Will there be loss of agricultural and other productive assets due to land acquisition?

7. Will there be losses of crops, trees, and fixed assets due to land acquisition?

8. Will there be loss of businesses or

enterprises due to land acquisition?

9. Will there be loss of income sources and means of livelihoods due to land acquisition?

Involuntary restrictions on land use or on access to legally designated parks and protected areas

10. Will people lose access to natural resources, communal facilities and services?

11. If land use is changed, will it have an

adverse impact on social and economic activities?

12. Will access to land and resources owned communally or by the state be restricted?

Information on Displaced Persons:

Any estimate of the likely number of persons that will be displaced by the Project? [ ] No []

Yes If yes, approximately how many?

Are any of them poor, female-heads of households, or vulnerable to poverty risks? [ ] No [ ]Yes

Are any displaced persons from indigenous or ethnic minority groups? [] No [ ] Yes

Any other information helpful further

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Date of Interview

Questionnaire Number

D D M M Y Y

Annexure D: Census of Affected Persons and Project Impacts

A. Investigator Information

Name of Investigator:

B. Location Information

Settlement: Mauza:

UC: Tehsil: District:

GPS Coordinate: ° ’ "N, ° ’ "E

C. Respondent and Head of Household (HHH) Information

Respondent Head of Household

Name

Father / Husband Name

CNIC Number

Mobile Number

Gender Male Female Male Female

Age (Response)

Year of Birth (as in CNIC)

Relation to HHH Self Father Caste Sub-caste

Brother Son

Other

D. Census of affected household

1. DEMOGRAPHIC PROFILE

Children below 10 Years: Male:

Female:

Sr.

No.

Relationship

with

Respondent

(See codes)

Sex

Male = 1

Female

= 2

Age

(Yrs.)

Marital

Status

(See

codes)

Education

(See

Codes)

Name of

Business/

Occupation

(See

Codes)

Monthly

Income

(Rs.)

Diseases

During

Last 5

Years

(See

Codes)

1 SELF=1

If respondent is the head of house hold the third column should be left blank

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2

3

4

5

Sr.

No.

Relationship

with

Respondent

(See codes)

Sex

Male = 1

Female

= 2

Age

(Yrs.)

Marital

Status

(See

codes)

Education

(See

Codes)

Name of

Business/

Occupation

(See

Codes)

Monthly

Income

(Rs.)

Diseases

During

Last 5

Years

(See Codes)

6

7

8

9

10

Demographic Codes:

a) Relationship: 1=Self, 2=Wife, 3=Son, 4=Daughter, 5=Father, 6=Mother, 7=Brother, 8=Sister,

9=Grand Father, 10=Grand Mother, 11=Bhabhi, 12=Nephew, 13=Father in Law, 14=Mother in

Law, 15= Daughter-in-Law, 16= Others

b) Marital Status:1=Married, 2=Un-married, 3= Widow c) Education: 1=Primary 2=Middle, 3=Matric, 4=Intermediate, 5=BA/BSc, 6=MA/MSc, 7=LLB, 8=

Engineer, 9=MBBS, 10=Dars-e-Nizami, 11=Can Read Quran, 12=Illiterate, 13=Not of School

Age,

d) Occupations:1=Agriculture, 2=Govt. Servant, 3=Private Servant, 4=Labour, 7=Livestock,

8=Driver, 9=Fishing, 10=Student, 11=Housemaid, 12=House Wife, 13=Health Related,

14=Educator, 15= Shop Operator, 16=Gone Abroad, 17=Others

e) Diseases:1=Diarrhea, 2=Measles, 3=Hepatitis, 4=Typhoid, 5=Rheumatism, 6=Polio, 7=Cholera,

8=Tuberculosis, 13= Others

2. LANGUAGE:(i) (ii) (iii)

3.1.1.1.1.1

3. AGRICULTURE

3.1 Land Utilization (Figures in Kanals)

Total Owned Cultivated Uncultivated Waste Land Forest

3.2 Ownership of Land: Owner Owner-cum-Tenant Tenant

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3.3 Cropping Pattern, Yield and Cost

Sr.

No.

Crops Sown

Area Sown Av. Production

(Kgs)

Price (Rs./40

kgs) Total cost

incurred (Rs.) Kanal Marla

1

2

3.4 Source of Water: (i) Canal (ii) Tubewell (iii) Nullah/ Stream (iv) DugwelI(v) Barani

E. Project Impacts Checklist

i. Loss of Residence

ii. Loss of Other Infrastructure

iii. Loss of Cultivated Land

iv. Loss of Uncultivated Land

v. Loss of Fruit Trees

vi. Loss of Other Trees

vii. Loss of Livelihood

viii. Others

I. Inventory of Affected Residential Structure

No. Structure Type Size

Sq. Ft. Use

1

2

II. Inventory of Other infrastructure (Water Mill, Retaining Wall, Access Road, etc.)

Description Approximate Size Approximate Value

III. Inventory of Cultivated Land

No. Land Kanal Land Category Crops Grown Area as Stated by

AP*

1

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2

IV. Inventory of Uncultivated Land

No. Land Kanal Land Category Use Area as Stated by

AP*

1

2

No. Land Kanal Land Category Use Area as Stated by

AP*

3

4

V. Inventory of Fruit Trees

No.

Name/Species

NUMBER OF FRUIT TREES

(6 Months to 2 Years)

(3 Years to 6 Years)

Above 6 Years

1 Orange

2

3

VI. Inventory of Other Trees

No.

Name/Species

NUMBER OF OTHER TREES

Young

(2 Years)

Medium

(5 Years)

Old

(Above 5 Years)

1

2

3

VII. Inventory of Livelihood Impacts

Nature of Livelihood Total Income

(PKR Per Month)

Loss of Income

(PKR Per Month)

Agriculture

Livestock

Business

Job

Labour

Other (1)

Other (2)

VIII. Inventory of Other Impacts and Suggestions

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If your agriculture land / commercial asset are to be acquired for PTEG Project. Do you have

any other sources of income? Yes No

If “Yes” specify the source

In case of relocation, where will you prefer to resettle?

On your own land Project developed site Within the Same Village

Within the District Don’t Know Other

What mode of compensation for land will be your choice?

Alternate Land Other

If cash payments are made, then expected utilization of the money:

Business Property Agricultural Land Other

IX. Observations

Respondent Interviewer

Signature Signature

Name: Name:

PTEGP Project

Questionnaire for Census of Affected Persons and Inventory of Affected Asset

Cash

21 | Page

Investigator

Village

Respondent

Name

Father’s Name

CNIC

Head of Household

Name

Father Name

Structure

Use

Type

(Residential, Commercial, ..............)

Ownership

(Private, Government)

Construction Type

(Pacca, Semi-Pacca, Katcha)

Affected Structures Survey

When Constructed? Any Other Information

A-wall(Brick), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E

A(I) wall(Brick), Floor(PCC), Joined by(Deodar), RCC Roof, Tiled bath &E

A(II) wall(Brick), Floor(PCC), Joined by(Deodar), RCC Roof, Ord bath &E

B-wall(Block), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E

B (I) wall(Block), Floor(PCC), Joined by(Deodar), CGI Roof, Tiled bath &E

B(II) wall(Block), Floor(PCC), Joined by(Deodar), CGI Roof, Ord bath &E

C-wall(Stone), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E

C (I) wall(Stone), Floor(PCC), Joined by(Deodar), CGI Roof, Tiled bath &E

C(II) wall(Stone), Floor(PCC), Joined by(Deodar), CGI Roof, Ord. bath &E

D-wall(Stone/Mud/wood), Floor(PCC), Joined by(Deodar), CGI Roof, bath and Electricity

D (I) wall(Stone/Mud/wood), Floor(PCC), Joined by(Deodar), wood batten roof, bath

D(II) wall(Stone/Mud/wood), Floor(PCC), Joined by(Deodar), CGI roof, bath (Exists)

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(Exists) (Exists) and Electricity (Not Exists) and Electricity (Not Exists)

Signature Respondent Date: Signature Interviewer Date:

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Annexure E: Socio Economic Baseline Survey Questionnaire

1. IDENTIFICATION

1.1. Name of Respondent

ID # [ ]

1.2.Father’s Name

1.3.Respondent NIC No. _ 1.4.Mobile No.

1.5 Permanent Address of the Respondent:

Village / Hamlet: Town Tehsil

District:

2. DEMOGRAPHIC PROFILE

Children below 10 Years : Male:

Female:

Sr.

No.

Relationship

with

Respondent

(See codes)

Sex

Male =

1

Female

= 2

Age

(Yrs.)

Marital

Status

(See

codes)

Education

(See

Codes)

Name of

Business/

Occupation

(See

Codes)

Monthly

Income

(Rs.)

Diseases

During

Last 5

Years

(See

Codes) 1 SELF=1

2

3

4

5

6

7

8

9

10

Demographic Codes:

f) Relationship: 1=Self, 2=Wife, 3=Son, 4=Daughter, 5=Father, 6=Mother, 7=Brother,

8=Sister, 9=Grand Father, 10=Grand Mother, 11=Bhabhi, 12=Nephew, 13=Father in Law,

14=Mother in Law, 15= Daughter-in-Law, 16= Others

g) Marital Status:1=Married, 2=Un-married, 3= Widow h) Education: 1= Primary 2= Middle, 3= Matric, 4= Intermediate, 5= BA/BSc, 6= MA/MSc,

7=LLB, 8= Engineer, 9= MBBS, 10= Dars-e-Nizami, 11=Can Read Quran, 12= Illiterate, 13=

Not of School Age,

i) Occupations:1=Agriculture, 2=Govt. Servant, 3=Private Servant, 4=Labour, 7=Livestock,

8=Driver, 9=Fishing, 10=Student, 11=Housemaid, 12=House Wife, 13=Health Related,

14=Educator, 15= Shop Operator, 16=Gone Abroad, 17=Others

j) Diseases:1=Diarrhea, 2=Measles, 3=Hepatitis, 4=Typhoid, 5=Rheumatism, 6=Polio,

7=Cholera, 8=Tuberculosis, 13= Others

3. LANGUAGE:(i) (ii) (iii)

4. AGRICULTURE

4.1 Land Utilization (Figures in Kanals)

24 | P a g e

Total Owned Cultivated Cropped Waste Land Forest

4.2 Ownership of Land: Owner Owner-cum-Tenant Tenant

4.3 Cropping Pattern, Yield and Cost

Sr.

No.

Crops Sown Area Sown

Av. Production

(Kgs)

Price

(Rs./40 kgs) Total Cost

Incurred (Rs.) Kanal Marla

1

2

3

4

4.4 Source of Water:(i) Canal (ii) Tubewell (iii) Nullah/ Stream (iv) DugwelI (v) Barani

5. POSSESSION OF HOUSE-HOLD ITEMS

Item No. Value

(Rs.) Item No.

Value

(Rs.)

Refrigerator Van/Pickup

Television Car

Washing machine Gas Cylinder

Geyser Dish Antenna

Electric fan Telephone/PTCL

Electric iron Mobile

Sewing machine Air Conditioner

Radio/tape recorder Electric Water Pump

Bicycle Computer

Motor cycle Other

6. AVERAGE MONTHLY EXPENDITURE ON FOOD AND NON-FOOD ITEMS 6.1 Food Items Expenses 6.2 Non-Food Items Expenses

Meat Bath Soap

Ghee Washing Soap

Sugar Gas Cylinder

Flour Fuel Wood

Legumes Kerosene Oil

Vegetables Vehicle Fuel

Species Others

Tea Leaves

Rice

Milk

Fruits

Others

6.3 Av. Monthly Bills (Rs.)

Electricity Telephone Water Gas Cable

6.4 Expenditure on clothes and shoes during last year (Rs.)

6.5 Occasional expenses during last year (Rs.)

(Expenditures on meeting social obligation such as ceremonies relating to marriages, deaths,

etc.)

6.6 Annual Expenditure on Health Care (Rs.)

25 | P a g e

6.7 Monthly Expenditure on Health Care (Rs.):

7. SOCIAL ORGANIZATION

7.1 Does there exist any Community Based Organization (CBO) at Village level? Yes / No

7.2 If yes, give the name of the CBO and its Head person.

8. ACCESS TO SOCIAL AMENITIES (Tick)

Social Amenities Available Not-Available Quality of Services

Satisfactory Not-Satisfactory

Electricity

Gas

Water Supply

Telephone

Sewerage/Drainage

BHU

School

9. HOUSING CONDITIONS

Type of Room Number of

Rooms

Material of

Walls

Material of

Roofs

Material of

Floors

Present Value

(Rs.)

Living rooms

Animal shed/room

Other shed

Bathroom

Latrine

- Open

- Flush

- Other

Material Codes:

Walls: 1= Concrete (Bricks/Cement), 2= Stone+Mud+Wood, 3= Mud+Wood

Roofs: 1= Concrete (Bricks/Cement), 2= Mud+Wood, 3= Mud+Thatched

Floors: 1= Concrete (Bricks/Cement), 2= Stone+Mud+Wood, 3= Mud

10. WOMEN PARTICIPATION AND DECISION MAKING IN DIFFERENT ACTIVITIES

Activities Participation Extent

(%)

Decision Making Extent

(%)

1. Household activities

2. Child caring

3. Farm/Crop activities

4. Livestock rearing

5. Sale & Purchase of properties

6. Social obligations (marriage, birthday,

etc.)

7. Local representation (councilor/political

gathering)

11. EXPECTATIONS OF RESPONDENTS FROM THAKOT HYDROPROJECT FOR

COMMUNITY WELFARE IN THE AREA

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12. GENERAL OBSERVATIONS OF THE INTERVIEWER:

Name & Signature of Interviewer: Date:

27 | P a g e

Date of Interview

Questionnaire Number

D D M M Y Y

Annexure F: Business Survey Form

F. Investigator Information

Name of Investigator:

G. Location Information

Settlement: Mauza:

UC: Tehsil: District:

GPS Coordinate: ° ’ "N, ° ’ "E

H. Respondent and Business Owner

Respondent Business Owner

Name

Father / Husband Name

CNIC Number

Mobile Number

Gender Male Female Male Female

Relation to Owner Self Son

Brother Employee

Other

A. Detail of Business

Nature of Business Service Goods Other

Brief description of business

Which year was the business established at this location?

What is the estimated value of present stock in the shop? PKR

What is the estimated value of movable assets in the shop? PKR

What is the estimated average sale of goods/services? PKR/Day

PKR/Month

What is the average profit? PKR/Day

PKR/Month

Is the space rented or owned?

28 | P a g e

B. Detail of Affected Persons

No.

Name

Father’s /

Husband’s

Name

Position

Job

Status

Monthly

Earning

(PKR)

Place of Stay

Is the

Residence

Effected?

(Yes/No)

1

2

3

4

5

Position Property Owner Business OwnerJoint Owner (In case of Family Business)

Partner Manager Salesman Other (Specify)

Job Status Permanent Daily Wage Contractor

29 | Page

Affected Structures Survey

Investigator

Village

Respondent

Name

Father’s Name

CNIC

Head of Household

Name

Father Name

Structure

Use

Type

(Residential, Commercial, .............. )

Ownership

(Private, Government)

Construction Type

(Pakka, Semi-Pakka, Katcha)

When Constructed? Any Other Information

A-wall(Brick), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E

A(I) wall(Brick), Floor(PCC), Joined by(Deodar), RCC Roof, Tiled bath &E

A(II) wall(Brick), Floor(PCC), Joined by(Deodar), RCC Roof, Ord bath &E

B-wall(Block), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E

B (I) wall(Block), Floor(PCC), Joined by(Deodar), CGI Roof, Tiled bath &E

B(II) wall(Block), Floor(PCC), Joined by(Deodar), CGI Roof, Ord bath &E

C-wall(Stone), Floor(Mosaic), Joined by(Deodar), RCC Roof, Tiled bath &E

C (I) wall(Stone), Floor(PCC), Joined by(Deodar), CGI Roof, Tiled bath &E

C(II) wall(Stone), Floor(PCC), Joined by(Deodar), CGI Roof, Ord. bath &E

30 | Page

D-wall(Stone/Mud/wood), Floor(PCC), Joined

by(Deodar), CGI Roof, bath and Electricity (Exists)

D (I) wall(Stone/Mud/wood), Floor(PCC), Joined

by(Deodar), wood batten roof, bath (Exists) and Electricity (Not Exists)

D(II) wall(Stone/Mud/wood), Floor(PCC), Joined

by(Deodar), CGI roof, bath (Exists) and Electricity (Not Exists)

Signature Respondent Date: Signature Interviewer Date:

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Annexure G: Village Profile Survey Questionnaire

Serial No.

1. IDENTIFICATION:

1.1 Name of Union Council:

1.2 Name of Main Village:

1.3 Total Number of Settlements in the Village:

1.4 Persons Attending the Scoping Session: Total Males Females

2. ETHNICITY AND POPULATION

Name of the

Main Tribe

Name of

the Clan/

sub-tribe

Name of HEAD or

Prominent Member

of Tribe / Clan

Total

Household

of

Respective

Tribe/ Clan

Population

Male

Female

Total

1

2

3. LANGUAGES SPOKEN IN THE VILLAGE:

(a) (b) (c)

4. EDUCATION FACILITIES AVAILABLE IN THE SETTLEMENT / VILLAGE

Description No. of institutions Enrolment

No. of Teachers

Boys Girls Boys Girls Male Female

Primary School.

Middle School

High School

Inter / Degree College

Madrassa

Vocational

5. HEATH FACILITIES (Within Settlement / Village)

Facility Within Village Exists Whether Medical Staff Nearby Similar

32 | P a g e

Yes=1

No=2

Functioning

Yes=1

No=2

Available

(Nos.)

facility

(near of place)

Hospital

Basic Health Unit

Mother Child Care Center

Child Immunization Center

6. OCCURRENCE OF DISEASES DURING LAST FIVE YEARS

1 Malaria 2 Typhoid 3 Cholera 4 HIV 5 Measles

6 Polio 7 T.B. 8 Diahorea 9 Hepatitis 10 Others

7. NUMBER OF HOUSING UNITS IN THE VILLAGE

1) Kacha 2) Pacca

8. ACCESS TO SOCIAL AMENITIES

3) Semi-Pacca 4) Hut

Type of Amenity

Available in the

Village

1= Yes

2= No

Available in Nearby

Village / Locality

1= Yes

2= No

Distance from the

Village (km)

Electricity

Fuel (Petrol Pump)

Telephone (Land Line)

Mobile

Post Office

Bank

Mosque

Graveyard

Other

33 | P a g e

9. ACCESSIBILITY OF THE VILLAGE THROUGH :

1. Metaled Road 2. Un-metaled Road 3. Katcha Track

10. DISTANCE OF VILLAGE FROM ROAD / TRACK: ----------------------- km

11. AVAILABILITY OF TRANSPORT IN THE VILLAGE?

Public TransportPrivate TransportNone

12. OCCUPATIONAL STATISTICS (No of Households with Major Source of Income of the head of

family)

1) Agriculturist

2) Shopkeepers

3) Transporters

4) Traders

5) Fishermen

6) Public Servants

7) Private Servants

8) Daily wage Earners /Labourer

9) Gone within Pakistan for Livelihood Earning

10) Gone outside Pakistan for Livelihood Earning

13. LAND STATISTICS OF VILLAGE Kanal Marla

1) Cultivated Land

2) Fallow Land

3) Cultivable Waste Land (Banjar)

4) GhairMumkin

5) Total Land

14. CONFLICT RESOLUTION MECHANISM

How the matters related to land, property, dispute about the control and consumption of the

natural

Resources of the area and matters of common interest are settled?

1) Through Jirgah

2) By Head of the Tribe

3) By Council of Ulamah

4) By Head of Family

34 | P a g e

5) By Government Officials

6) Others (Specify)

15. NUMBER OF ANIMAL IN THE VILLAGE

Animal Type

Masculine Feminine Total

Young Stock

(upto 3 yrs) Adult

Young Stock

(upto 3 yrs) Adult

Buffalo

Cow

Sheep

Goat

Horses

Donkeys

Mules

Others

Interviewed by: Date:

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Annexure H:

Punjab Tourism and Economic Growth Draft Action Plan for development of SMPs Year-1 (March 2018-Feb 2019)

S.

No Activity Responsibility

2018-19

Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb

Outcome 1: Selected cultural and religious sites & museums protected through sustainable management policies, plans, and practices, in the context of broader

institutional reform

Output 1: Management Plans for the protection and management of the selected properties Developed

1 Team of International/Local Experts Identified and taken on

Board UNESCO

X

2 Detailed Meetings with stakeholders/community to collect

information, identify the issues and gaps.

UNESCO Staff,

Team of Experts

X X X X X X X X

3

Work closely with the key stakeholders to define and assess

the heritage value of all the 7 sites the management plans, aim

to protect and manage.

UNESCO Staff,

Team of Experts

X X X X X X

4

Undertake detailed documentations of the sites (Mankiala,

Katas Raj, Rohri Sahib, Kartar pur, Sacha Sauda, Ouch

Sharif, Janam Asthan) to understand issues, and assess impact

of the social, urban and environmental pressures.

UNESCO Staff,

Team of Experts X X X X X X X X X

5

Make preparations to organize consultative workshops

engaging the relevant stakeholders to finalize site

management plans. (identify and finalize participants, make

logistics arrangements etc)

UNESCO Staff,

Team of Experts X X X X X X X

6

Organize at least 3 consultative workshop engaging the

relevant stakeholders to share the findings and receive

feedbacks by December 2018 to finalize site management

plans for atleast 3 sites (based on priority list finalized during

inception phase)

UNESCO Staff,

Team of Experts

X

7 The field work for the compilation of the management plans

completed at 5 sites by February 2019

Team of Experts X

8 Off-Site work: Desk studies, compilation of findings and data,

drafting of management plans etc. Team of Experts

X X X X X X X X

9 Draft Management Plan for Katas Raj submitted UNESCO X

Output 2: Management plans for Taxila and Lahore Museums developed.

1 Museum’s Experts taken on board UNESCO Staff X X X X X

2 Review the existing management systems of Museum with UNESCO Staff, X X X

36 | P a g e

specific focus on governance, Collection management,

primary functions, human & financial resources

Team of Experts

3

Meetings with relevant stakeholders (Department of

Archaeology & Museums, Academia, museum staff, relevant

experts and civil society) to share the findings and collect

their feedback.

UNESCO Staff,

Team of Experts X X X

4

Based on the feedback, findings of the review and

consultations with stakeholders draft and finalize the

management plans for Taxila and Lahore Museums

Team of Experts X X X X X

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Annexure I:

PUNJAB TOURISM FOR ECONOMIC GROWTH PROJECT

Grievance Redress Mechanism Manual (GRM)

PTEGP

1. Introduction

Government of Punjab (Planning & Development Department) has launched Punjab Tourism for Economic

Growth Project in collaboration with World Bank Group (WBG) with the total project cost of USD 55 million. The

project aims to promote tourism sector by strengthening the institutional capacity through better skills development

along with boosting economic growth, job creation, and regional co-operation in addition to bolstering the

country’s image abroad.

1.1. Project Background and Sites

Punjab has various historical sites and monuments, which are of great religious and cultural significance to

Sikhs, Buddhists, Hindus and Muslims all over the world. The site selection covers sites from the North,

South and Centre of the province. Following is the list of sites under the project:

I. Taxila Museum/ Stupa at Toap Mankila (Buddhism)

II. Katas Raj (Hinduism)

III. Gurdwara Rori Sahib, Eminabad, Gujranwala (Sikhism)

IV. Darbar Sahib, Kartarpur, Narowal (Sikhism)

V. Gurdwara Sacha Sauda, Farooqabad (Sikhism)

VI. Lahore Museum

VII. Uch Sharif (Muslim)

VIII. Janam Asthan, Nankana Sahib (Sikhism)

IX. Ghulam Farid, MithanKot (Muslim)

2. Definition of GRM

The Grievance Redress Mechanism (GRM) is an institutional arrangement to provide an avenue to the

stakeholders to address their grievances related to the Project. A grievance is defined as: any formal

communication that expresses dissatisfaction about an action or lack of action, about the standard of service,

works or policy, deficiency of service, works or policy of the project management and its implementation

mechanism.

2.1 Rationale and Purpose of GRM

The Project’s Citizen Engagement (CE) strategy includes establishing a Grievance Redress Mechanism

(GRM) in the PMU (PTEGP) and in all the nominated project districts. The Grievances Redress Mechanism

(GRM) is directly linked to the transparent implementation of ESMF and RPF. A key objective of the GRM

is to establish procedures for filing any grievances and disputes on social and environment safeguards and

other entitlement issues arising out of the implementation of ESMP and RAP.

2.2 Legal and Policy Reforms

Grievance Redress will be convened as per the World Bank OP 4.12 which requires an appropriate and

accessible grievance redress mechanism for affected persons, including displaced persons and host

communities.

38 | P a g e

3. GRIEVANCE REDRESS MECHANISM (GRM)

3.1 TYPES OF GRIEVANCE

It is necessary to understand which kind of issues may arise from this project. Following are some of the

environmental & social issues which may be a subject of grievance for the affected people.

Dust, noise and air

pollution from

construction activities

Nuisance

Intensive schedule of

construction activities

Inappropriate timing of

construction vehicle flow

Access to natural

resources

Water Pollution

Waste disposal

Health and safety

Criminal activities

Loss of

business/income

Traffic Movement

Damage to

structure/properties

Impacts on livelihood

Obstruction in access etc.

Resettlement issues and land

acquisition

Privacy issues

Any other related with

Environment and Social

Safeguards.

People affected by the Project may include the following:

1. All project affected persons

2. Females/children

3. Disabled

4. Elderly

5. Any special community

3.2 LOCAL LANGUAGES AND THEIR UNDERSTANDING.

All information about grievance procedures, grievance forms, and responses will be available in languages

readily understandable to the local population. If there are several languages, documents and/ or oral forms of

communication, then information will be available in all of them. Urdu, English, Gurmukhi,Hindi and

Punjabi language would be used. Preferably, capacity building sessions would be conducted in Urdu and

Punjabi but may vary depending upon the community. If the local community is found to be illiterate then

printed material supported with pictures will be used to communicate with them.

3.3 COMPOSITION OF GRIEVANCE REDRESS COUNCIL (GRC)

The GRC will be a five (5) member body:

1. Project Director, PTEGP (Chair)

2. Deputy Project Director PTEGP (Co- Chair)

3. District Officer/Mayor of concerned District

4. Social Safeguard & Gender Specialists (Secretary)

5. District Coordinator Officer (PTEGP)

Note: In case the complaint is against a member of the GRC, Secretary P&D will be a head of the GRC in

place of that member.

3.4 STEPS FOR GRIEVANCE REDRESSAL AT PROJECT LEVEL:

39 | P a g e

I. Online Grievance Redress Cell will be established in the PMU under the Secretary2 responsible for

implementation of all ESMP and RAP and dealing in all social issues. Environment Specialist would

address environmental related issues with project. But, DCO serving as GRO 3would facilitate all

issues other than project at district level.

II. It will be a publicly disclosed URL, accessible to the affected persons and communities for redressing

their grievances and issues related to social and environment impacts of the project. The online

database will track and report publicly on the following metrics:

# of complaints received

# of complaints resolved

# of complaints that have gone for mediation

type of issues raised and location of complaints

Complaints received will be assigned a number that will help the

complainant track progress via the online system or database.

Complainants will be handed a receipt and a flyer that describes

the GRM procedures and timeline.

A two-tier system of GRM as given below shall be in place.

Tier-1(District Level): The Project is currently being

implemented in 6 districts of Punjab. At the district level, the

District Coordinator (PTEGP) for the respective district will act as the Grievance Redress Officer (GRO) of

the grievance. All grievances related to the district including community engagements, site management

plans, infrastructure, environmental and social will be addressed to GRO (through letters, emails, phone calls,

physical attendance). The GRO will enter them in an online system and share with the District Commissioner

Office (DCO).

Tier-2 (Department Level): At the PMU level, the focal person for PTEGP will act as the Social Safeguard

and gender specialist. All grievances related to the department that stem from the project will be addressed to

the GRO at department level. Further, the GRO will enter them in an online system and share with the

Secretary who will have a certain time span to resolve the issue which he/she can either: a) resolve themselves

b) forward to DPD/PD.

3.5 PROCEDURE:

A. Inception

• Receipt of Complaint: The complaints will be recorded on an online Grievance Redress System.

Complaints can be received in person (through complaints box), through telephone or mail

• Registry of Complaint: The Grievance Redress Officer

(GRO) will enter the details of complaint, including the Android application would

subject, date of receipt, CNIC of the complainant, into a be introduced regarding computerized grievance record system (GRS). GRM

• Acknowledgement: GRO will also send an acknowledgement to the complainant within

43days.

• Forwarding to the Appropriate Forum: In case of complaints related to the Project sites at

district level, Deputy Coordinator is the GRO. In case of the complaints related to Project

Management Unit (PMU) or stakeholder departments, the SS&GS will be the GRO.

2 Secretary would be “Social Safeguard & Gender Specialist

3 DCO would be GRO “Grievance Redress Officer”

4 3 days (minimum time)

Modes of communication:

1. Group discussion

2. Printed material/flexes/flyers

3. Displays (stands, bill board, sign

board)

4. Community representatives

(political/influenced person of the

area, NGO)

5. Website/on line system

6. Capacity building sessions

40 | P a g e

B. Review & Decision

• At District Level: The GRO will decide the complaint within 7 days. In case the complainant is

not satisfied with the redress of his/her grievance, the complaint will be referred to the PMU.

• At PMU Level: Secretary will decide the complaint within 15 days. In case the complainant is not satisfied with the redress of his/her grievance to the apex body of GRC.

C. Final Redress

• Conveying the Decision: The GRO will convey the redress decision, at all levels, to the

complainant, within 5 days.

• Feedback: The GRO will solicit the satisfaction of the complainant regarding the redress decision

and will enter it into the GRS. Satisfaction of the complainants may also be validated through a

third party.

Exclusions

The following complaints shall not be construed or taken up for consideration and disposal as grievance:

i. Anonymous complaints other than project related;

ii. Frivolous cases for which inadequate supporting details are provided; iii. Cases involving decisions/policy matters in which the complainant has not been affected

directly/indirectly;

iv. Cases where quasi-judicial procedures are prescribed for deciding matters or cases that are

v. A grievance which has already been disposed of by the higher level Grievance Cell; and

vi. Complaints of corruption which should be lodged and dealt with separately from this system.

3.6 TIME FRAME TO ADDRESS GRIEVANCES:

Sr# Subject Time Activity

For Local complaint

1 Issue of screening 5and acknowledgment

6 of

complaint

Within 3

Days

Covering registration, forwarding and

acknowledgment

2 Forwarding of complaint to DCO 7(PTEG) 7 Days Movement of complaint to concerned

department and immediate action

At PMU level

4 Final disposal of complaint to Secretary 15 days

5 If could not resolve, forward to chairman of

the GRM committee 30 days

3.7 ROLES AND RESPONSIBILITIES

3.7.1 Social Safeguard and Gender Specialist

To act as a Focal Person (Secretary) for GRM implementation and operational activities.

To supervise the performance of GROs at district level.

5 When, where it occur and who is responsible including supportive documents

6 Confirmation that complaint is received

7 GRO

41 | P a g e

To furnish the response of the PMU with regard to social safeguards, against any complaint, to the

GROs at PMU and district level.

Take corrective measures to ensure the implementation of social safeguards in the light of the decision

of GRO.

Monitoring and evaluation of social related matters of the project and maintain a social

Complaint register to document social issues;

Top supervise the Contractor’s activities and make sure that all the contractual obligations related to

the social compliance are met;

Review of periodic environmental and social reports being prepared by the

Investor/contractor

3.7.2 Environmental Specialist

To furnish the response of the PMU with regard to environmental safeguards, against any complaint,

to the GROs at PMU and district level.

Take corrective measures to ensure the implementation of environmental safeguards in the light of the

decision of GRO.

3.7.3 Monitoring & Evaluation Specialist

To put in place a system to track grievances and assess progress being made to resolve

Grievances.

Monitor the timely response of all segments in the GRM and suggest course correction measures, in

case of delays.

To validate the satisfaction of the complainants from the GRM respon

42 | P a g e

Sample Complaint Form

COMPLAINT FORM (WILL BE AVAILABLE IN LOCAL LANGUAGE)

(FORM WILL BE AVAILABLE IN URDU/PUNJABI/ENGLISH/GURMUKHII/HINDI ON PROJECT WEBSITE)

This form will be available on PTEGP website and it can be filled out by clicking or tapping where indicated,

then typing to enter the requested information. When completed, you may print and sign, or you may upload a

photo of your signature (instructions provided below) and e-mail the completed form.

1. Complainant’s Information (This information must be provided. The identity of complainants will be kept

confidential if they request so. )

Names and Titles: Click or tap here to enter text.

(☐Dr., ☐Mr., ☐Ms., ☐Mrs. Please check one)

Positions/Organizations (If any) Click or tap here to enter text.

Addresses: Click or tap here to enter text.

Contact numbers: Click or tap here to enter text.

E-mail addresses: Click or tap here to enter text.

Please indicate how you prefer to be contacted (e-mail, mobile, etc.): Click or tap here to enter text.

Do you request that identity be kept confidential? Check Yes or No below

☐ Yes ☐No

2. Project Information

Project name Click or tap here to enter text.

Project location (Field area/village, etc.) Click or tap here to enter text.

3. Type of the Complaint

a)

Dust pollution b)

Noise pollution c)

Air pollution

d) Water pollution

e) Damage to structure/property

f) Privacy issue

g)

Impact on livelihood

h)

Waste disposal i) Resettlement issues and

land acquisition

j) Traffic congestion

k) If any other issues

4: Rate the vulnerability of the impacts by the project 18, 2, 3, 4,

5: Why do you believe that the alleged harm results from the PTEG project?

a) Directly b) Indirectly

8 1-most significant impact, 2- significant impact, 3-moderate impacts, 4-minimal impacts, 5-no impacts

43 | P a g e

Explain:

6. Previous Efforts to Resolve the Complaint

(a) Have you raised your complaint before with the grievance mechanism of the project or any other

forum?

☐ Yes If YES, please provide the following:

When, how and with whom the issues were raised.

Click or tap here to enter text.

Please describe any response received from and/or any actions taken by the project level grievance

mechanism or related forum. Please also explain why the response or actions taken are not satisfactory.


☐ No If NO, why not?


(b) How do you wish to see the complaint resolved?


(c) Do you have any other matters or facts (including supporting documents) that you would like to

share?


d) Any relevant information regarding better working of GRM that you suggest or for project overall:

Signature of Complainant: You may print the form and sign it. Alternatively you may click on the box below

and add a photo of your signature if you prefer.

Date:

Click or tap to add date or select from drop down list.

Please send the complaint to:

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Phone Number:

Fax:

Official E-Mail:

Website:

For telephonic reporting, call on phone numbers. Complaints may be sent to [give email ID]. Alternatively,

complainant may complete the online complaint form at PTEGP Website and submit it online, or submit the

completed PDF form (complaint form pdf) along evidence (if any) by fax at [give fax number] or by postal

mail to the following address:

[Give PMU address as appropriate]

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Annexure I: Pamphlet Regarding Sikh Community

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framework · saucha soda, farooqabad ,sheikhupura 2. janamastan, nankana sahib. 3. rohri sahib,...

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