from information to emotions
TRANSCRIPT
@cginisty
From information to emotions
Christophe Ginisty
Creator of the ReputationWar cycle of conferences
Senior Director & Head of Digital FTI consulting
@cginisty
@cginisty
@cginisty
@cginisty
@cginisty
Information
Emotion
Illustration Appropriation
Sharing
Message life cycle
@cginisty
What is our objective?
@cginisty
Through the years
1984
“Public Relations is the practice
of managing the spread of
information between an
organization and the public”
(in Dr James Grünig’s academic
bible on Public Relations)
2010
“PR is a strategic communication
process that builds mutually
beneficial relationships between an
organization and their publics”
(Professionals and voters on
the PRSA website in 2012)
@cginisty
Information
Emotion
Illustration Appropriation
Sharing
Message life cycle
Here is the
turning point
Here is the
objective
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How do we get there?
@cginisty
MONITOR (Get inspired)
SPEAK (Capture and Inspire)
RESPOND (Interact and
be social)
DIVERSIFY CONTENT
The smart PR matrix
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It’s all about reputation management
@cginisty
Communications
Behaviors
Competition
Trends
Beliefs
Legacy
Expectations
Personal experience
Media coverage
RATIONAL EMOTIONAL
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You work on your image
@cginisty
You earn your reputation
@cginisty
Reputation tells the future
@cginisty
Thank you. (and let’s meet again in Paris on Jan 15th 2016)