from multichannel to omnichannel a retail banking strategy
TRANSCRIPT
1
From Multichannel to Omnichannel A Retail Banking Strategy
November 2012
Dr. Mircea Mihaescu
Director, Sberbank Technology Research Center [email protected] Twitter: @MirceaMihaescu Blog: http://mihaescu.blogspot.com/
2
3
4
5
6
7
8
9
10
11