from project to platform: blackboard’s vision for connecting beyond salesforce and jira
TRANSCRIPT
Blackboard and MuleSoft
Moving from an Analog to Digital Business by Leveraging Transforma8ve Orchestra8on
Forward-‐looking statement
Statements regarding our product development ini8a8ves, including new products and future product upgrades, updates or enhancements represent our current inten8ons, but may be modified, delayed or abandoned without prior no8ce and there is no assurance that such offering, upgrades, updates or func8onality will become available unless and un8l they have been made generally available to our customers.
Blackboard Introductions
• Company goal: – Make learning more desirable, accessible, and meaningful for learners,
partnering with teachers, administrators, and leaders to improve outcomes
• 19,000+ clients in 100 countries, including 1,900 interna8onal ins8tu8ons – 80% of the Top 50 academic ins8tu8ons worldwide work with Blackboard
• (Source: 2014 Times Higher EducaBon ReputaBon Ranking) – 1 in 3 U.S. school districts – 70% of the largest 100 districts – Over 20 million K-‐12 students – 92% of the top online bachelor degree programs
• Products span learning, collabora8on, transac8ons, mobile and more
• www.blackboard.com
Blackboard Team
• Heather Maniscalco, Sr Integra8on Engineer – Linkedin/in/heathermaniscalco, [email protected] – PeopleSo], Blackboard, JIRA, Confluence, Oracle DBA / Architect / Systems
Integrator at Syracuse and Cornell Universi8es – Tier 3 So]ware Engineer, Business & Systems Analyst, Integra8on Engineer
at Blackboard
• Robert Sanders – Principle So]ware Engineer – Responsible for coding / developing many of our development and
opera8ons tools, including JIRA and MuleSo]
• Jason Niesz – Sr Systems Architect at Blackboard – Responsible for crea8ng and implemen8ng our hosted plaeorm
architectures/systems, including OpenStack
From Search to Contracts
• First Use Case: Salesforce <> JIRA – Knowledge Base – Bugs and Patches – Client Communica8on and Case Resolu8on Accuracy – Point to Point, Patchwork Integra8on
From Search to Contracts
• Integra8on Solu8on
– Leverage assets in product development, provisioning and infrastructure, and client support to enable internal resources to maintain compe88ve edge in product quality, product delivery, and client support
– Ensure data in systems of record is used efficiently and effec8vely while providing a great development, support, and customer experience
– Move from short term, stop-‐gap mechanisms to future state
– Deliver on our promise of world class hos8ng with our Learn in the Cloud ini8a8ve, and provide customers with the best support and user experience
From Search to Contracts
• MuleSo] – Open standards – Flexible – Extensible – SOA, SaaS, and API solu8ons in one Plaeorm – Customer Service – Asynchronous Capability – Hos8ng Op8on – Knowledgeable and Pa8ent Account Execu8ve – Unbelievably knowledgeable solu8ons engineers (SEs)
From Search to Contracts
Change • Internal compe88on • Paradigm shi] – manual to automa8on, reac8ve vs proac8ve
Momentum • Internal Sale • Demos, Presenta8ons, Conversa8ons
Decisions • Term and subscrip8on 8er • IT evalua8ng MuleSo]
Finalized!