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Grooming Standard Professionalism For Front Desk /Call Center/

Reception Executives

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Presenter: Farhana Afreen Mahmood

Head Of Human Resources - UNITED GROUP

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Front Desk / Call centerWelcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.

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The face of an Organization The First Impression The Back bone of the office

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Front Desk

Guests

Business clients

HelpTelephone

Visitors

Register

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Remember … Be Helpful Be Professional & most importantly SMILED.

Understand then Understood

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Greet visitors quickly. Offer a sincere Welcome. Keep your conversations professional. Avoid over talking your visitor.

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• Receive Visitor Professionally Visitors Service Excellent Always• Focus on a clear message• Be kind Don’t Flame• Respond Promptly

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Be friendly, smiley, sociable and welcoming to our Visitors, to create a great atmosphere.

Person Specification

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Drive

Demonstrate a passionate commitment to the business.

Welcome and embrace change, with a positive attitude.

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Drive

Be able to work unsupervised in a busy environment. Be able to prioritise duties.

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Personal integrity• Be honest and reliable• Be trustworthy and respectful• Be immaculately dressed• Maintain excellent time-keeping and attendance• Be professional at all times

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Team Work

Always be a good player .

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Team Work

Build and maintain good relationships

with all team members .

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Team Work

Work together with the team to ensure that the Front desk

is the best it can be.

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Team Work

Be willing to take on jobs to balance

the team workload

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Team Work

Be able to communicate well with people of all levels.

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General AdviceMemorize the

Telephone & Intercom number of senior Management or short list important numbers to see at a glance/ quickly.

Genuinely check with the visitors sitting there for a long time

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General Advice Be confident and do not

show your confusion in front of the visitors.

Understand the importance of the visitors and act accordingly

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General AdviceDivide / organize the

work at Front desk to avoid possible over lapping and attend in a shortest possible time.

Be positive and convey message clearly.

Always Be at your body posture while on your duty.

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