hirum front desk
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Front Desk Software
Welcome to HiRUM Front Desk™HiRUM Front Desk™ is widely accepted as Australia’s preferred front desk and reservation solution for hotels and resorts. HiRUM Front Desk™ Reservation Software was originally created out of the need for hoteliers to have increased control over the management of their accommodation. Since its inception more than 20 years ago, the reservation software has undergone continual development and enhancement. It has an extremely high level of functionality within both front and back office solutions and is an effective complete Hotel and Resort Management Solution.
HiRUM Front Desk™ is your comprehensive reservation management solution. Our software processes everything from;
• Full guest accounting• Front and back office tools• Reporting for guests and management• Maintenance• Marketing
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Why choose HiRUM Front Desk™?
Peace of mind knowing that we aretrusted by over 1200 properties
Access to an Australian support team with extensive product expertise and industry experience
A comprehensive software solution for your business - yet still easy to use!
A tailored solution, right from the initialguest contact, to help your business runsmoothly
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Single property
Multi- property
Running your single-property businessis simple with HiRUM Front Desk™. Our system can manage everything from the initial guest enquiry through to their departure. HiRUM is also the market leader in trust accounting. Coupled with HiRUM Software Solution’s excellent customer service and client support, we have developed an easy to use, yet extremely powerful accommodation management system.
HiRUM Front Desk™ is tailored to meet the needs of the smallest to the largest holiday homes and accommodation businesses. Multi-property and accommodation chains will appreciate our fully integrated and seamless solution.
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Our accommodation managementsolution is designed with a wide varietyof businesses in mind. Choose a softwaresolution which is tailored to meet yourspecific needs.
Our diverse range of clients includes;• Holiday accommodation • Strata resorts• Hotels / Motels• Permanents
We can also tailor solutions for;• Bed and Breakfasts• Backpackers• Ski Lodges
A solution for every property size
Suitable for all types of properties
HiRUM Front Desk™ is a complete customer management solution. Record guest names, contact details, check-ins and balances. Build a lasting relationship with your guests by viewing their previous stays, noting special occasions such as birthdays and anniversaries, and securely saving authorised payment details for easy future transactions.
Guest management
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Automatically send emails to your guests
Communication is key
Communication with guests is vital in order to retain guests and receive repeatbookings. Studies show that 48% of bookings result in OR become repeat business if guest communications are effectively managed. That is why our system allows you to engage with your guests before,during and after their stay. The systems provides:
• Booking confirmation• Pre-stay reminders• Post-stay follow up and survey (reviews)• Tours and activities• Ongoing marketing
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Use your guest information to develop relevant multichannel marketing communications. Analyse your data using our various segmentation tools. Base your marketing campaigns on confirmed data, not guesswork.
Guest suburb analysis
Guest source analysis
Advanced guest reports
Marketing and campaign database management
We offer detailed filters so you can analyse your current bookings, such as region and source. Our marketing tools provide for 8 different tiers of analysis. Use this intelligence to identify your target market and optimise your future performance.
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Reservations management
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• Easily view your arrivals and departures• Process your property’s check-ins, check-outs and receipt your payments• Create new phone bookings from the booking ledger dashboard• Easily make changes to existing bookings• Create seasons based on a custom date range• Maximise your availability during the busy period by using the optimisation tool.
HiRUM Front Desk™ couldn’t be easier
Our customer service and client support is exceptional
Our local Australian support teamare readily available to answer anyquestions you may have or to assistyou with difficulties. We’re not onlyexperts in our own software, but withover 120 years industry experience amongst our staff, the HiRUM support team also understands your accommodation business first hand.
We perform so your business performs
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Create your daily housekeeping roster within HiRUM Front Desk™. View which rooms require a service or clean based on guest arrival, in-house and departure records. Assign staff to each room and flag once the service has been completed, making the room available to check-in.
Housekeeping management
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Maintenance management
Create an efficient maintenance schedule around occupancy. Easily prevent rooms from being booked when maintenance is scheduled.
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Two-way integration with HiSITE Channel Manager
Our easy to use, automatic channel man-agement software ensures properties of all sizes can maximise their online exposure. HiRUM Front Desk™ also integrates with other industry Channel Managers.
HiRUM Front Desk™ seamlessly integrateswith HiSITE Channel Manager, a leadingonline distribution solution for hotels.Connect your property to the world’smajor online booking channels from onecentral location.
A complete solution
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Each employee at your property is allocated a unique username and password. As the system manager you can freely revoke and grant access to HiRUM Front Desk™ for each employee.
Access levels ensure staff members only have access to sections relevant to their position. Specify which employees have the authority to add, change or delete records.
Security
Employee security management
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Ease of accounting
HiRUM Front Desk™ has an inbuilt help function to assist staff with daily banking and accounting procedures. All financial information can be easily exported for import to a variety of general accounting packages.
Record and accept payments from your guests at the time of booking or upon check-in. Easily manage payments to agents, owners and creditors alike.
We make your job easy
Billing management
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We are the leaders in trust accounting. HiRUM Front Desk™ is compliant under the Office of Fair Trading guidelines. We continue to work closely with the Office of Fair Trading to ensure our software remains compliant.
Bookkeeping
Three-way trust accounting
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Point of sale (POS)
Manage revenue for additional services such asrestaurant meals, internet, phone calls, car park andmuch more. We offer a wide range of interfaces forroom keys, internet access, in-room movies, telephones, restaurant POS amongst many others.
Manage different payments within HiRUM Front Desk™
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Features list
Suitable for all types of properties andtailored to meet your specific needs
Group booking management allows forsimplified administration and processing
Full guest accounting, front and back officetools, in addition to maintenance and marketing capabilities
Keep your system secure withemployee access levels
Two-way integration with qualified Channel Managers
Comprehensive reporting enabling youto effectively manage your business
We offer an Australian based supportteam with extensive industry experience
Our Front Desk solution supportsbookkeeping for trust transactions
Clean, modern user interface for ease of use
Automatically send confirmation and marketing emails
We are Australia’s preferred Front Deskand reservation solution for hotels and resorts
Easily optimise your bookings in orderto maximise availability
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About HiRUM Software Solutions
HiRUM’s Property Management Software Solution is now installed in over 1200 hotels and properties around the world, managing more than 120,000 accommodation rooms. HiRUM has become a leader in hotel software, assisting managers run their properties efficiently by providing a complete hotel accommodation solution. Our software is designed with the hotel, accommodation and management rights industry in mind.
Manage, promote and maximise your property with the trusted source of tailored technology solutions to the accommodation industry
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Here’s what our clients think
“I have used HiRUM Hospitality Software for 13 years across a number of different properties. I have also recently switched to HiSITE Channel Manager, with ‘Intuitive Pricing’ to manage my availability and pricing across all the last minute booking sites, automatically. The time and effort I have saved is nothing short of remarkable. I no longer need to worry about missing a booking, and can be confident that I am taking advantage of every opportunity. HiRUM has been able to provide me with a total solution to meet the needs of my business.”
“Hervey Bay Colonial Lodge has been using HiRUM Front Desk for over 4 years . We are very pleased with the service we receive. The front end usability and the practicality of this program is excellent. HiRUM Front Desk is easy to use, it is a great tool for scheduling everything required in the daily operation of our motel, support is always there if needed. We also use HiSITE as our Channel Manager, we have found HiSITE to always be reliable, as a Channel Manager HiSITE always integrates live and works perfectly with HiRUM (our Front Desk Property Management System), it is great dealing all in one place for both HiRUM and HiSITE, they make it happen between themselves. “
Shaun- Itara and Jacana at Riverway Apartments
Peter & Michael - Hervey Bay Colonial Lodge
Asia Pacific Ph +61 7 5574 4990 Email [email protected] | www.hirum.com.au2/8 Technology Drive, Arundel QLD 4214
Contact HiRUM Software Solutions