ft hp cio event summary report (a4) final version

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FT CIO and Technology Leaders ForumManaging IT complexity to achieve competitive advantage

Summary Reportwww.ftconferences.com/cio

FT CIO and Technology Leaders ForumManaging IT complexity to achieve competitive advantage

Locations and Dates13th March 2012 | Andaz, LondonPaul Taylor, Business Technology and Telecoms Editor, Financial Times Srinivas Koushik, Vice President, Strategic Enterprise Services, Worldwide Applications and Business Services, Hewlett-Packard Company Cathryn Riley, Chief Information Officer, Aviva Bryan Glick, Editor-In-Chief, Computer Weekly Ian Alderton, Chief Information Officer, Corporate Banking, RBS

15th March 2012 | Intercontinental Amstel, AmsterdamPaul Taylor, Business Technology and Telecoms Editor, Financial Times Srinivas Koushik, Vice President, Strategic Enterprise Services, Worldwide Applications and Business Services, Hewlett-Packard Company Marcel Krom, CIO of PostNL Daniel Lebeau, Vice President of Management and Information Systems, GlaxoSmithKline Biologicals Jeroen Tas, Executive Vice President and Chief Information Officer, Philips

20th March 2012 | Steigenberger Frankfurter Hof, FrankfurtPaul Taylor, Business Technology and Telecoms Editor, Financial Times Massimo Pellegrino, Vice President, Strategy and Portfolio Lifecycle Management Strategic Enterprise Services, Hewlett-Packard Company Dr. Alexander Vollert, COO Ressort BO/IT, Allianz Deutschland AG Jens Pape, Chief Technological Officer, XING AG Derek Miers, Principal Analyst, Forrester Research

27th March 2012 | Widder Hotel, ZurichAde McCormack, Columnist, Financial Times Michael Fitzgerald, Vice President, Strategic Enterprise Services (SES) EMEA, Hewlett-Packard Enterprise Services Tobias Rlz, Head of IT Workplace & Application Services, Hilti Corporation Jochen Schneider, CIO, Zrcher Kantonalbank Joe Norburn, Head of Client and Front-Office solutions, Coutts

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FT CIO and Technology Leaders Forum - Summary Report

As modern firms are increasingly being driven by customer relationships, fuelled by the explosion in information, collaboration and mobility, the impetus is on CIOs to improve business performance and deliver growth by making smarter IT investments and successfully managing the complexities of disruptive technologies with the data they have at their disposal.13th March 2012 | Andaz, LondonOn 13 March, a distinguished line-up of experts met at the Andaz Hotel in London to explore the megatrends that are transforming strategic priorities and the technological innovations that are enabling senior technology leaders to deliver business value. Speaking at the FT CIO and Technology Leaders Forum - Managing IT complexity to achieve competitive advantage were Paul Taylor, business technology and telecoms editor, Financial Times; Cathryn Riley, chief information officer, Aviva; Ian Alderton, chief information officer, corporate banking, RBS; Bryan Glick, editor in chief, Computer Weekly; and Srinivas Koushik, vice president, strategic enterprise services, worldwide applications and business services, Hewlett-Packard Company. The leaders forum was opened by Paul Taylor, whose welcoming remarks focused on the latest primary trends within business and technology; highlighting how CEOs are now requesting that smartphones and tablets can be securely connected to the network in light of the consumerisation of IT. Paul added that the cloud is critical for technology leaders in ensuring operations run more smoothly and efficiently. Another priority is big data, and how information is used to better understand the customer and spot trends. In the opening keynote address, Cathryn Riley examined how the digital revolution is transforming customer behaviours, employee expectations, and the way organisations operate. CIOs now play a critical role within the executive board and in influencing organisational strategy, as innovation leads to the creation of new business models and distribution channels. According to Cathryn, not only are we seeing in a sense a paradigm shift around technology, but very much the exploitation of that technology for business value and for growth. Cathryn identified data analytics, social media and mobile, and the convergence of all three areas, as key opportunities and challenges for businesses. Social media is changing the way that businesses engage with customers and employees, and effective data analytics ensures that a unique customer experience can be offered. This, combined with the growing numbers connecting to the internet and to mobile devices, is creating new value chains that businesses can exploit. Successful organisations are those that adopt technology-led models that improve performance. In a challenging economy, facing capital constraints and many other issues, it is the ability to innovate for value that becomes paramount to sustained success, stated Cathryn, not innovation for innovations sake.

www.ftconferences.com/cio

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CIOs must incorporate technical skills with business expertise, in order to foster an environment of innovation and drive new revenue streams. You can really influence not only the IT strategy of organisations, but the business strategy, and can become the architect that fundamentally re-engineers those business processes and creates those models, stated Cathryn, citing instances in which Aviva is increasing productivity, encouraging new ideas and leveraging technology trends through global collaboration platforms. There is a rich source of innovation and ideas amongst the employees and customers that you regularly deal with, and it is a fantastic way of harnessing that to create business value, Cathryn concluded. Following the opening keynote address, the panel debated the common themes that are pertinent to technology leaders when facing cost, operational and regulatory burdens. All panellists concurred that there is an overall desire to reduce complexity, and a need to implement simpler and more defined operating models. Bryan Glick, referencing Cambridge University research, identified commoditisation - influenced by the technology trends that are causing major changes in society and business - as being an enabler of innovation. Bryan added, we are right in the heart of a real inflection point in the development of IT, leading Srinivas Koushik from HP to point out that true innovation lies in leveraging technological advances as business trends into the marketplace, in order to gain a competitive advantage. Peter Taylor speculated that businesses can differentiate themselves by the services that they offer within a layered technology provision, resulting in Ian Alderton observing that those things that will deliver value we want to keep close to heart, anything that is a commodity has a potential to be put on the cloud. Contemplating the issues raised by Cathryn, the panel participants noted that the balance of power is shifting in IT, moving from a traditional mindset to one that uses the relationship between technology and the user to drive change. The panel was asked whether the next generation of Millenials who are used to yammer, twittering and messaging, will , result in the death of email in business. The panellists on the one hand agreed that the popularity of employee microblogging and the monitoring of customer activity, if combined with an organisational change management programme, can lead to business improvement and the development of products and services by tapping into new mindsets. However, businesses must be willing to communicate with customers in any way the latter chooses, be it face-to-face, online or by email. Our customer base is changing, their dynamics are changing, their expectations are changing and we have to respond to that, as Ian noted. The fragmentation in the tools available to maintain relationships transcends to business, and unified communications as referred to by Cathryn is a means of bringing disparate channels together. Businesses must strive to harmonise the information collected from customers and employees, irrespective of the channel being used. Srinivas emphasised the importance of social intelligence, and the use of analytics to leverage the information collected from internal and external sources in a profitable and secure manner, particularly as data visibility rules become more stringent. After taking questions from the audience and reflecting on a series of topical issues from the benefits of information classification methods for security in the cloud to ensuring that the workforce is skilled for implemented change mechanisms through training, development and rewards, the forum drew to a close with the conclusion that CIOs as business leaders should be enablers and not gate-keepers, and have the power to change reality and perceptions in these innovative times.

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FT CIO and Technology Leaders Forum - Summary Report

15th March 2012 | Intercontinental Amstel, AmsterdamOn 15 March, a distinguished line-up of experts met at the Intercontinental Amstel in Amsterdam to explore the megatrends that are transforming strategic priorities and the technological innovations that are enabling senior technology leaders to deliver business value. Speaking at the FT CIO and Technology Leaders Forum - Managing IT complexity to achieve competitive advantage were Paul Taylor, business technology and telecoms editor, Financial Times; Marcel Krom, chief information officer, PostNL; Srinivas Koushik, vice president, strategic enterprise services, worldwide applications and business services, Hewlett-Packard Company; Daniel Lebeau, chief information officer, GlaxoSmithKline; and Jeroen Tas, executive vice president and chief information officer, Philips. The leaders forum was opened by Paul Taylor, who stated that CIOs these days are being asked to do more with less, yet are still expected to mana

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