fujitsu global cloud platform service catalogue

Fujitsu Asia Pte Ltd

Fujitsu Global Cloud Platform

Service Catalogue

V1.55 All Rights Reserved, Copyright FUJITSU ASIA PTE LTD 2011

Service outline

Internet

Virtual system

Fujitsu DC

Customers

Provide the allocated private virtual

system environment.

Resource pool

Create variety of scale of system (from small to large ) to meet customers‟ needs.

Available to create system with a load balancer and firewall.

Customers can login as an administrator of virtual machine (VM)‟s OS: no restriction to install any type of software

as well as to develop applications.

2 v1.55 All Rights Reserved, Copyright FUJITSU LIMITED 2011

4 features

Simplified Design

Service Portal (Operate via browser)

Select the best system configuration that meets

your purpose of use from the System Template Library.

Provide a secure environment which protects against any

threat coming from Internet (DMZ, Firewall).

Create/customize servers/storages

on the Service Portal.

Monitor status/trend, start/stop VMs, and operate

back-up/restore on the Service Portal.

On-demand

Create/delete, and Increase/decrease

servers/storages, at any time when necessary.

Hourly-based charge system.

Safety & Reliability Data Protection by redundancy, Performance warranty for VM

resources (CPU/Memory), and VPN connection


Simplified Design


Customer Private Environment

System Template Library Virtual system

1.Select 3.Deploy

. . .

VMs System template

WEB

Server DB

Server

WEB

Server

Firewall

DM

Z

Sec

ure

Additional resources

Windows

Server

CentOS

Server

2.Customize CentOS

Server

4

On-demand

Customer

Setting

Increase Decrease

Business peak

hour Normal hour Normal hour

Customer

Setting

Able to increase/decrease the number of

load-balance VMs corresponding to online

business peak hour.

Temporary use as development/inspection

environment.

Example

Start with small scale.

Scale out the disk capacity to meet data

volume.

Easy to estimate disk capacity.

Performance reinforcement Initial Operation

Customer

Setting

Start with minimal initial investment.

Scale up VM performance corresponding to

business growth.

Business scale

expansion

Increase Increase

Initial Operation Data reinforcement

* Costs of Windows OS / Microsoft SQL Server

/ other software are units of licenses.


Provide Service Portal

DesignStudio

System Manager

- Select and customize system templates.

- Resource settings:

Deploy and delete VMs

Attach/detach additional disks, backup disks

- Operate VMs (Start/stop/restart/backup/restore)

- Specify Firewall and Load Balancer, Update the firmware

- Display status (Running, Stopped, Deploying etc.)

-Show trouble information (Information about fail-over)

- Create VM images and System templates


Durability/reliability

High-availability by fail-over and system redundancy.

Performance warranty for VM resources (CPU/Memory).

Secure connection with VMs by SSL-VPN connection.

Complete redundancy of parts, components, and networks.

Stocks of spare parts

and repair parts Storage

Redundant

underfloor LAN

network

Redundant

power supply

Redundant

switch & router

VM VM

Automatic fail-over in case

of hardware trouble

Server

Redundant disk

Redundant cabinet

Mirroring between

cabinets

VM

Secure access to VMs by SSL-

VPN connection

SSL-VPN


Virtual system

Flow of using service

Customer

System Template Library

2. Deployment Patches of System template are

updated regularly.

Web Server x3

+ AP/DB Server x1

+ Interior FW/LB

+ Additional disk

Single Web Server

Web Server x3

+ AP Server x2

+ DB Server x1

+ etc..

....

Service P

ortal

1. Select template

Internet/Intranet

Deployed system can obtain the Internet

connection, VPN, and the Intranet

connection easily.

3. Connect via SSL-VPN,

log-in to VM.

4. Set the firewall, then

connect to the Internet

or Intranet

Access via the

Internet

Firewall/NAT (Network Address Translation)


Category Menu Description

Network

Virtual Subnet Provide a private IP address.

It enables communication between VMs in the system template.

Firewall Provide a Firewall function which controls the communication with the

Internet and between virtual subnets.

Provides a display of session logs.

NAT (Network Address Translation) Provide a NAT function for global IP address communication.

Update Servers Provide accesses to WSUS server for Windows update, yum repository

server for CentOS update, and RHUI server for RHEL update.

Monitor

Hardware monitoring Monitor the failure of hardware.

It automatically reboots VMs at different server and notifies by e-mail

when failure is detected.

VM Health Checking Monitor the running status of the VM.

Service Portal

Design Studio Modify configuration of the system, deploy the system, specify/changes

the system settings.

Dash Board Operate the system and confirm the status of the system.

Service Menu Outline


Subnet Firewall-controllable

traffic Conceptual diagram

1 Tier •Internet <-> DMZ

2 Tier •Internet <-> DMZ

•DMZ <-> Internal netk1

3 Tier

•Internet<->DMZ

•DMZ<->Internal net1

•DMZ<->Internal net2

•Internal net1<->Internal net2

Provide firewall by default.

One firewall can control traffic of not only between Internet and Intranet but also between intranets.

Network Layer Types

DMZ

DMZ

Internal

net1

DMZ

Internal

net1

Internal

net2

Internet

Internet

Internet


Monitoring

Types Description

Hardware Health

Monitoring

Physical Server

Virtual Machine Health

Monitoring

Hypervisor

When Virtual Machines are transferred, those VMs are rebooted automatically.

Notification e-mails are sent to users when the transfer is started and when the transfer is completed.

Physical Server

Hypervisor

OS OS OS

VM VM VM

Transfer the VMs to the normal physical server

Failure

Monitor the physical servers for trouble. If a

physical server goes down because of fault, the

VMs running on that server are transferred to another

operational server.

Physical Server

Hypervisor

OS OS OS

VM VM VM

Trouble

Transfer the VMs to the normal physical server

If any trouble occurs on the Virtual Machine due to

an anomaly on the hypervisor or the physical

server, VMs which are running on the faulty hypervisor

or on the faulty physical server are transferred to the

normal physical server.


VM Type (1)

Type CPU Performance

index *1

Number of virtual

CPU *2 Memory (GB)

Economy 1 1 1.7

Standard 2 1 3.4

Advanced 4 1 7.5

High-performance 8 2 15

*1:Appropriately Xeon 1.0GHz (in 2007) per CPU Performance index 1

*2:Number of virtual CPUs could be varied in future requirements

Since CPU resource is statically assigned to each VM, VM usage does not affect other VM‟s

performance.

Disk Capacity (GB)

System Disk 10 - 40

OS is installed to the system disk. The space requirement varies by OS. (The capacity above is

maximum before installing OS.)

System disk will be deleted when VM is deleted.

An additional disk is available for customer‟s data.


VM Type (2)

Installed OS Version

Windows Windows Server

Windows Server 2003 R2 SE/EE SP2 32bit

Windows Server 2008 R2 SE 64bit

Windows Server 2008 R2 EE 64bit

Linux

Red Hat

Enterprise Linux

Red Hat Enterprise Linux 5.5 32bit

Red Hat Enterprise Linux 5.5 64bit

CentOS CentOS 5.4 32/64bit

Provide OS by selecting the System Templates.

Provide Windows VMs which has Symantec Endpoint Protection client as well as Linux VMs (RHEL

only) which has Symantec AntiVirus Linux.


System Template Service

Service Menu Description

System Template Service

•Provide templates to create multi-layer subnet system by a few clicks.

•OS and middleware are included and basic network settings are configured by default.

•Access to the system from the Internet only by firewall settings.

Example for 3 Tier system template. •Customers can deploy 3 Tier system as diagram below.

•Customers can select a wide variety of system templates.

WEB WEB

DMZ

Inside2

Inside1

WEB

AP AP

DB

Templates OS/software

Web/DB CentOS [5.4/32bit/2-tier] CentOS5.4 32bit

Web/DB Windows [2003 SE/SP2/2-tier] Windows2003 R2 SE 32bit

SQL Server 2008 SE

Web/DB Windows [2008 R2 SE/2-tier] Windows Server 2008 R2 SE 64bit

SQL Server 2008 SE

Examples of the Template


Middleware Service


Middleware

Service

Fujitsu Products Interstage Application Server SE 9.2

Synfoware SE 10.0

Other Products Microsoft SQL Server 2008 SE SP1

Microsoft SQL Server 2008 R2 SE

Provide VMs with middleware installed. (*)

* Provide installer file and media data.



Internet Connection Service

Provide the Internet connection for VMs.

Provide the SSL-VPN connection via the Internet to the FGCP

virtual system.

FANICS VPN Connection

Service

By using Fujitsu‟s FANICS service, provide a connection between

FGCP and customer side by VPN. (available from end Feb 2012)

DC Internal Connection Service

Provide Fujitsu DC internal connection for customers using Fujitsu

DC Outsourcing Service.(*)

Provide a connection between internal system in DC and FGCP

system.

Global IP address Service Provide up to 10 global IP addresses to access from the Internet.

Load-balance Service

Provide internally/externally load-balancing system.

Load balancers maintain a session (with SSL) and “Error page”

functionality.

Network Service


Internet Connection Service

Virtual system

Internet

No requirement for customers.

Translate global IP address into private IP address by the configuration of firewall.

Image of Internet connection

Service Portal Clients

Configure firewall using

Service Portal.

Rapid to build a

connection to the

Internet

P1 P2

P3

Global

IP address

Private

IP address

Address Translation

18

G1

G2

G3


FANICS VPN Connection Service

Virtual system FANICS Business Network

• Business IP

• Business Ethernet

• Business VPN

FANICS Network

Customer Environment

Connect customer‟s local network with virtual platform in FGCP through FANICS Service.

Customer can access to VMs as if they are located in local network.

Image of FANICS-VPN Service connection

19

Note: FANICS will be available only from end Feb 2012.


DC Internal Connection Service

Virtual system Internal network in Fujitsu DC

Customer network in Fujitsu DC

Image of DC internal connection service


Load Balance Service

Balancing Requests

Load Balancer

Dispatch requests

according to

balancing rule

Maintain Session

Load Balancer

Request may be dispatched

different server,

contradiction in the reply

may occur.

Without session preservation

With session preservation

Dispatch requests from

the same user to the same

server so that contradiction

does not occur.

Load Balancer Load Balancer

Monitoring

Monitoring server’s

health.

error

Disconnect from load

balancer when a failure

Is detected.

Continuous Service

Load Balancer Load Balancer

Disconnect from load

balancer manually for

maintenance.

Join to load balancer

after finishing maintenance.

Maintenance Online


Storage Service (1)


Additional Disk Service

10GB to 1TB capacity per an additional disk.

(Data is encrypted when written on a physical disk)

Easy to add another disk or switch connection when needed.

Scale out/switch connection to another VM.

DMZ

Inside1

Inside2

Attach/detach

Re-attach to another VM.

Additional Disk Service

Add a disk when needed

. . .

Example: Easily migrate data to higher performance server.

Disk Stand-by area

Reserved area for unconnected disks.


Storage Service (2)


Disk Service for System Backup

Provide a disk for system backup.

Backup VM system disk by copying the entire disk. (*1) This service is available when you perform backup operation from Web. It is possible to generate multiple generation backup files. (*2)

Disk Service for Additional Disk

Backup

Provide a disk for additional disk backup.

Backup additional disk by copying the entire disk. (*1)

This service is available when you perform backup operation from Web. It is possible to generate

multiple generation back up files. (*2)

*1 : Backup files can only be restored to original volume.

Backup files are deleted automatically when original volume is deleted.

*2 : User can manage any generation of backup files.


Service Menu Function Description

Template Backup

Service/ Image Backup

Service

Create Template Create a system image (template) from the deployed virtual system to

duplicate the virtual system.

Create Image Create a master image from the deployed VM to copy the VM image.

Create Image / Create Template Service

24

Create Image

Create Template

Create New Virtual System

Scale Up

Template / Image Manager


Service Portal Outline

Service Portal screen

Menu List

Notices /

Maintenance Info

New Account

Login


Screen after login Service Portal

Screen after login

Menu List Notice Window

Start-up Window

Minimized Windows


Design Studio

• System template selection.

• VM addition, removal, spec change.

• Addition, removal and reconfiguration of firewalls, etc.

• Addition, creation and removal of options.

• VM addition, removal and spec change.

• Addition, removal and reconfiguration of firewalls, etc.

• Addition, creation and removal of options.

Configuration Changes

to Running Systems Initial System Deployment


Building a New System - Flow

Step1

• Search for system templates

• Select system template

Step2

• Name the system template

• Select connection type (Internet/private network)

Step3

• Create/delete/modify VMs

• Create/delete/modify options

Step4

• Confirm estimation

• Save the estimation

Step5 • Accept the service agreement

Deployment process

Start to deploy system after confirming.


Building a New System (Step 1 - Step 2)

Step 1. Select a template by objective.

Step 2. Specify network environment.

Template List

Template Details

Template Search

System Name Input

Network Type Selection

Template Creation Screen

System Name Screen

Refine by keyword and approximate cost


Step 3. Modify system config. as necessary.

Step 4. Confirm estimate.

Details for Virtual Systems etc.

Attachable Appliance Group

System Outline Diagram

Estimation Results

Attachable by drag & drop to the

system outline diagram.

VM spec change and VM deletion

are possible.

System Build/Change Screen

Estimate Confirmation Screen

An estimate of the cost from 31 days

continuous usage can exported to PDF or

saved. Saved estimations can be re-opened.

31

Building a New System (Step 3 - Step 4)


Building a New System (Step 5 - Start Deployment)

Step 5. Agree to service usage contract.

Service Usage Contract

Ready to start deployment .

Service Usage Contract Screen


System Manager

Display Running Status

• Display VM status.

• Status display (Running / Stopped / Deploying, etc)

• Display the trouble status (Information about Fail-over)

Resource Operations

• Operate VMs (Start / Stop / Reboot / Backup / Restore)

• Specify Firewall and Load Balancer, update the firmware.

• Create VM Images and System Templates.


System Summary Screen Shot

System Summary (Composition View)

System Details

System Summary

Log-in to OS,

System composition change,

Return

List of VMs on the Selected System

34

Operation Buttons


VM Summary Screen Shot

VM Summary Screen

Operation Buttons

VM Summary

VM bootup/shutdown

Displays various VM info.

- VM status

- VM name

- IP address

- Backup/restore status

- Number of backups

etc

Backup Screen

Backup Data Summary

Summary of stored backup data

Operation Buttons

Start backup

Start restore

Delete backup data

Backup History


Cloud API

Image of usage

Developers

Virtual system

System

Development of

original apps by the

API

The same operations as the DesignStudio and the System

Manager can be executed via the API.

(ex. VM deploy, shutdown, bootup, backup, etc)

•Automation/systematization of operations is possible.

•Service providers can build original services.


API Usage Scenario

Building of a branded service by a third-party.

FGCP

Service Provider Service (Third party)

Service provider‟s clients

Service use Service provide

Service use

(API)

Service provide

Selling via Original Brand

- High-Level (PaaS/SaaS) service

User operation automation/systemized

processing.

System Administrator

Use of Only

necessary

function

Automation/systematization of Administrative operation

- Scale up/down based on schedule or load,

automated processing of backups, etc.

- Develop new portals implementing only

necessary functions.

- Develop mobile-device-specific portals.

Original portal

FGCP

Operator

Portal for mobile Automation tools

Service use

(API)

Tool development Mobile

use


Customer Benefits from Cloud API Standardization

Fujitsu, today, has joined the leadership board of the Open Cloud Standards Incubator in the DMTF (Distributed Management Task Force).

The Open Cloud Standards Incubator was formed as part of the DMTF Standards Incubation process, which enables like-minded DMTF members to work together and produce informational specifications that can later be fast-tracked through the standards development process. It now consists of 37 major IT companies such as IBM, Microsoft, VMware etc. By joining the leadership board, Fujitsu applies know-how of the 'Trusted-Service Platform' the Cloud Service Infrastructure provided by Fujitsu, and is promoting Could Computing standardization, promoted by the 'Open Cloud Standards Incubator'.

Fujitsu and Fujitsu Laboratories Ltd. has submitted a proposal Cloud API specification(Interface for deployment of ICT resource in the cloud, configuration, deletion) to the DMTF. We will contribute to standardization of the API.

Due to the standardization of Cloud APIs, customers would be able to choose from a broad selection of cloud computing

service vendors, or use their own facilities. They are not locked in one particular cloud provider.

http://pr.fujitsu.com/jp/news/2009/11/19.html

Cloud Computing has 2 types:

Public/private cloud - Customer uses the ICT system resources as a service by a provider.

Enterprise Cloud - Customer owns the ICT system and builds/installs/configures it.

Many service providers offer these 2 types of cloud system. While Cloud Computing propagate throughout the world, it is possible to lose the ease of use for users because multiple cloud APIs exist.

Therefore, to increase ease of taking advantage of cloud computing, The “Open Cloud Standards Incubator" has been established to promote Cloud API standardization associated with the world's leading IT vendors.


Examples of Cloud API (1)

Name of API Description

DestroyVSYS Delete the virtual system. All

resources in the virtual system

are discarded and becomes

invalid.

GetVSYSStatus Obtain a status information of the

virtual system.

GetVSYSConfiguration Obtain a configuration

information of the virtual system.

GetVSYSAttributes Obtain an attribute information of

the virtual system.

UpdateVSYSAttribute Update an attribute information

of the virtual system.

CreateVServer Create a VM in the virtual system.

Specifying the ID of the disk

image, which is used for initial

contents of the boot disk, is

required. Request message is

encoded in UTF-8.


ListVServer Obtain a list of all VM IDs in the

virtual system.

CreateVDisk Create additional disks in the

virtual data center. Users can

attach those created additional

disks to the VMs.

ListVDisk Obtain a list of all additional disk

IDs in the virtual data center.

The list indicates whether

additional disks are attached to

the VM or not.

Operations of Virtual System




DestroyVServer Delete a VM.

StartVServer Start OS of the VM.

StopVServer Stop OS of the VM.

GetVServerStatus Obtain a status information of the

VM.

GetVServerAttributes Obtain an attribute information of

the VM.

UpdateVServerAttribute Update an attribute information

of the VM.

GetVServerInitialPassword

Obtain an administrator’s initial

password of the OS in the VM.

AttachVDisk Attach an additional disk to the

VM.

DestroyVDisk Delete an additional disk as well

as the saved data in the disk.


DetachVDisk Detach an additional disk from

the VM.

BackupVDisk Start a backup of additional disk.

The created backup is copied to

the newly-created backup disk.

RestoreVDisk Copy the contents of additional

disk’s backup to the another

additional disk.

ListVDiskBackup Obtain a list of the additional

disk’s backups.

GetVDiskStatus Obtain a status information of the

additional disk.

GetVDiskAttributes Obtain an attribute information of

the additional disk.

UpdateVDiskAttribute Update an attribute information

of the additional disk.

Operations of Virtual Machine Operations of Additional Disk




UnregisterVSYSDescriptor

Cancel a registration of the

template.

GetVSYSDescriptorConfiguration

Obtain a configuration

information of the template.

GetVSYSDescriptorAttributes

Obtain an attribute information of

the template.


CreateEFM Create a built-in server.

ListEFM Obtain a list of the built-in server.

DestroyEFM Delete a built-in server.

StartEFM Start a built-in server.

StopEFM Stop a built-in server.

GetEFMStatus Obtain a status information of the

built-in server.

GetEFMAttributes Obtain an attribute information of

the built-in server.

GetEFMConfiguration Obtain a configuration

information of the built-in server.

UpdateEFMAttribute Update an attribute information

of the built-in server. API of this

version can update the built-in

server name only.

UpdateEFMConfiguration Update a configuration

information of the built-in server.

Operations of Template Operations of Built-in Server


UnregisterDiskImage Cancel a registration of the disk

image from the virtual disk center.

GetDiskImageAttributes Obtain an attribute information of

the disk image.

Operations of Disk Image




ListVSYSDescriptor Obtain a list of the template in

the virtual data center.

CreateVSYS Create a virtual system based on

the template.

ListVSYS Obtain a list of the virtual system

in the virtual data center.

AllocatePublicIP Allocate the global IP address.

ListPublicIP Obtain a list of all global IP

addresses in the virtual data

center.

ListDiskImage Obtain a Disk Image ID in the

virtual data center.


FreePublicIP Release a global IP address.

AttachPublicIP Attach a global IP address to the

virtual system.

DetachPublicIP Detach a global IP address from

the virtual system.

GetPublicIPStatus Obtain a status information of the

global IP address.

GetPublicIPAttributes Obtain an attribute information of

the global IP address.

Operations of Virtual DC (*) Operations of Global IP Address


StandByConsole Prepare a connection with the

console.

Other Operations

(*) A hypothetical data center on the cloud where users can create and use virtual systems.


Considerations of Charges and Payment Requests

Charge for the usage of the various resources and functions.

Refer to an attachment for each service‟s unit price.

Operating time is rounded up to the next Hour.

ex. Operating time : 1H 45M -> 2H

Network traffic is rounded down to the previous GB.

ex. Network traffic : 31.5GB -> 31GB

Charge from the start point in usage of the resource/function.

The same as when the resource type is changed.

The charging system varies by the service used.

(Details from next page onward.)

Where several systems exist within one contract, per-system charge totals are calculated, then included in a single bill.


Charging System Type Charging System Description Service

TYPE- I Rate-based (1-hour units) Charge corresponding usage time.

For VMs, the unit price varies with type.

- VMs

- Global IP address Service

- Load Balancing Service

TYPE- II Rate-based (Monthly) Charging is performed even for a single

usage.

(Independent of number of VM CPU)

- VM OS Environment

[Microsoft Windows Server]

TYPE- III Rate-based (Monthly and Number

of CPUs)

Charging is performed even for a single

usage.

(Dependent on number of VM CPU)

- VM Middleware Environment

[Microsoft SQL Server]

TYPE- IV Rate-based (Time and Capacity) Perform charging according to [Usage period

x Guaranteed capacity].

(Capacity is the guaranteed capacity)

- System Disk Offer Service

- Additional Disk Service

- Template Storage Service

- Disk Service for System Backup

- Disk Service for Additional Disk Backup

TYPE- V Usage amount Charging performed on the basis of usage. -Internet connection service

(Include the usage amount of SSL-VPN

connection service)

TYPE- VI Usage counts Charging performed by each single use of

the service.

Unit price varies by template type (network

class).

- System Template Service

(Charged when new system is created)


Usage Period : 25min + 50min + 30min = 105min (1H45M) -> 2 Hours

Usage Period Considerations [1-Hour Unit]

Usage time is calculated by summing minutes of actual usage.

Totals are rounded up to the next hour (1 - 59 min).

15:10 15:35 16:20 17:10 20:00 20:30

15:00 16:00 17:00 18:00 19:00 20:00 21:00

25min

50min

30min

Round up

Example :


Service Level

Coverage of redundancy

Target SLA

Availability of offered virtual resource: 99.95% (except maintenance hour)

Object Description

VM

Provide automatic failover.

In the case of a physical server fault, a new VM is automatically assigned and booted.

Data being processed at the time of fault is not guaranteed.

Virtual Storage

(System, Data)

Copies of data are maintained across 4 physical disks.

Even in the case of 3 simultaneous physical disk failures, data is not lost. All data is

stored in the same DC.

Internet connection Fully redundant.

Switchover time for equipment failure within one minute.


N.B. (Other Notes)

On-Site operations

Customers cannot perform installations or setups in the DC. All operation is remotely accessible.

Maintenance

The security on the VMs is responsible to the customers.

Data deletion at time of deleting VM

Data in the system disk will be deleted by deletion of the VM.

Data in an additional disk will be deleted by deletion of the disk.

Back up disks will be deleted when its system disk or additional disk deleted.

We use „zero write‟ method to delete data,.

Requirements (Service Portal)

Resolution : 1280 x 1024 or better (recommended), 1024 x 768 (min.)

Browser : Internet Explorer 7/8

Flash Player : Adobe Flash Player 10

Java Runtime Environment : JRE 6.0 or better

v1.55 All Rights Reserved, Copyright FUJITSU ASIA PTE LTD 2011 50

Security Stipulations

Data center

VMs run in Fujitsu in-country DCs.

All data is stored internally to Fujitsu DCs.

Administrator privileges

Fujitsu does not retain administrator privileges on VMs deployed by the customers.

Security updates

Security updates for OS and middleware of the VM are applied by customer.

Security updates for hypervisor, admin OS, network equipments, and storage are applied by Fujitsu.


fujitsu global cloud platform service catalogue

Documents