fujitsu world tour 2015 people – integrated... · the heart of cisco collaboration cloud on...

0 Copyright 2015 FUJITSU

Human Centric Innovation

Fujitsu World Tour 2015 Connect People – Integrated Communication Anytime and Anywhere


Connect People – Integrated Communication Anytime and Anywhere Federico Riboldi Business Program Manager Fujitsu Italia

Gianluca Ferrè Partner Executive, Strategic Partner Organization EMEAR Cisco Systems


Agenda

Why Collaboration

Why Now

Why Fujitsu & Cisco


Uniformity to Diversity

Competition to Alliances

Efficiency to Adaptability Leadership: Culture:

Values:

INDUSTRIAL AGE INFORMATION AGE

Network

of Ideas

Individual

Tasks


IMPROVING CONVENTIONAL approaches ONLY PROVIDES INCREMENTAL GAINS

Pe

rfo

rman

ce G

ain

Op

po

rtun

ity

Individual Task

Performance

“Network”

Performance

Target

2002 2012 2015

Team performance is necessary for success

Corporate Executive Board: Achieving Breakthrough Performance in the New Work Environment HR Summit

“The tension between orgs

optimized for predictability

and the unpredictable world

they inhabit has reached a

breaking point.”

responsive.org

Enter the agile enterprise


Teams working together to reach a common goal Collaboration

What does it mean ?


Static teams

Employee Productivity

Siloed Information

Business as Usual

Avoiding Customers

Team Effectiveness

Embracing Customers

Transparency

Innovation & Growth

Agile Workforce

Collaboration

Effective Enables

Collaboration benefits


Agenda

Why Collaboration

Why Now

Why Fujitsu & Cisco


Workplace Anywhere

24

A way to enable more flexible working & access corporate apps wherever you are?

A way to improve workforce productivity?

Changing the way we live and work

A way to deliver specific business outcomes?

A way to reduce property cost?

A way to transform the end-user experience?

A way to streamline key processes & boost efficiency?

Business Value

Consumerization


The way we live and work is changing


Employees just want to get things done but have created Collaboration silos

Discuss Connect Recall Share

Discuss Connect Share Recall

For teams to excel they need a common platform that is pervasive and provides a seamless, connected experience


Low cost cross-border collaboration

Cut travel time and

expenditure

Green commitments

Provide facilities for a flexible

and mobile workforce

Increase productivity and

shorten time to market

Enable integrated instant

communication and

collaboration

Anywhere, Any device

Reliability and service levels

Reduce complexity and cost

Low investment and

predictable operating costs

(CAPEX to OPEX)

Efficient & human centric communication

Work Anywhere

Device flexibility, including

BYOD

Trust and Security

Expertise and info on demand

Enterprise communication challenges

Market trends Business needs IT impact Personal factors

Geographically dispersed workforce

Rising office space costs

Use of video

Content and device explosion

Social media

Cloud services


Agenda

Why Collaboration

Why Now

Why Fujitsu & Cisco


Integrated communication experience

Any content Anywhere Any device

Video handled as easily as voice, data

Flexible access from all clients

Richest experience in any location

Secure intra- and inter-company

communications

…with the communication technology delivered as a service

Meet wide variety of communication needs...

Every Desk

Our mission is to provide a no-compromise collaboration experience to:

Every Room

Every Pocket

SX20 SX80 SX10

MX200 G2 MX300 G2 MX700 MX800 IX5000

Every Room

DX70 DX80 DX650

Every Desk

8800 7800

Every Pocket

LIFEBOOK series

STYLISTIC series


Experience Is More Than a User Interface

Software

Hardware

Infrastructure

Network

Experience


CLOUD

ON PREMISES

HYBRID

CLOUD

ON PREMISES

HYBRID

EVERY POCKET EVERY ROOM

EVERY DESK

Teamwork Technology

Powered by a Comprehensive Architecture

Collaboration Edge Architecture

Unified

Communications Conferencing

Customer

Collaboration

Cisco Network


Scalable up to 80,000 users

Available: multiple levels of server redundancy & survivability

Centralized or distributed call processing

Integrated services

Integrated network management

Highly secure

Reimagine Your Workforce Experience

IM / Presence

Video Voice

Content Sharing

The Heart of Cisco Collaboration

CLOUD

ON PREMISES

HYBRID Unified

Communications

Fujitsu offers Cisco Unified

Communications solutions from

the cloud, on premises, and

through hybrid approaches


AGENTS

Customizable web desktop

Accessible customer lifecycle, history

First-call resolution

Integrated reporting

Multimedia capture and storage

Reimagine Your Customer Care

CUSTOMERS

Where, when, how I want

Seamless experience

Personalized

Streamlined

CLOUD

ON PREMISES

HYBRID

Web

Mobile

Contact Center

Email

Voice Brick and

Mortar

Video

Social Media

Chat

SMS

Omnichannel

Customer

Collaboration


Brings together audio, video, web conferencing

Scheduled, ad-hoc or always-on, personal meeting rooms

Works with third-party endpoints

One experience, any device

On premises, cloud or hybrid deployments

Brings together internal teams, customers, suppliers

Effective Meeting from Anywhere

TelePresence WebEx

CLOUD

ON PREMISES

HYBRID

Conferencing

Transform Your Business Meetings


Simplicity Requires an Architectural Approach

On Premises Cloud

Conferencing

Instant Messaging and Presence

Content Sharing

Automation / Self care

Routing and Switching Edge Services

Management

Provisioning

Security

Consistent

Experience

Collaboration

Services

Network

Services

Flexible

Deployment

Browser / Mobile Home Office Work Office Small Group Spaces Larger Spaces Boardrooms

Hybrid

Voice and Video Calls

Customer Care

Mobility / BYOD


Adoption: Getting it Right

Process

Technology

Culture

Professional

Services

Technical

Services

Consulting

Services

Experience FUJITSU

SERVICES

CISCO

SERVICES


Fujitsu Jabber-Enabled Offices

Cisco Unified

Communications

Manager on Fujitsu

Servers

Cisco Jabber on every

Fujitsu desktop/laptop

Cisco Jabber on

smartphones/tablets

Fujitsu service and

maintenance


Whitbread PLC

• Whitbread PLC is a hotel, restaurant and coffee shop company

based in the UK

• Premier Inn is the largest hotel brand in the UK with around 650

hotels and over 50,000 rooms

• Costa Coffee has 2,861 stores across 30 countries and is the

world's second-largest international coffee shop chain

• Other brands include the restaurant chains Beefeater Grill, Brewers

Fayre, Table Table and Taybarns • Major infrastructure uplift across entire estate, upgrading WAN and

migrating voice from local PBX’s to Fujitsu Cloud Connect

Collaborate

• 1,080 Whitbread Hotels and Restaurants

• LAN, WAN and point to point WiFi

• 4,200 phones

• 13,500 telephone numbers ported

• 4 Corporate sites with 900 users (including 65 Contact Centre)

+ 816 Costa sites with WAN only

• Reduced cost of operation

• Improved call handling

• Single view of calls across entire operation - improved customer intelligence

• Improved Management Information on calls – call/answer stats

• Enables future collaboration

THE CUSTOMER


London Gatwick Airport

• UK’s second largest airport

• Most efficient single-runway airport in the world

• Flights to 90 countries for 35 million passengers a year

• 23,000 on-airport jobs +13,000 jobs through related activities

• Critical to the UK’s national infrastructure

• Undergoing massive transformation

• Moving its core internal and customer-facing IT systems to the cloud since 2012

• Replaced local PBX solution with Fujitsu Cloud Connect Collaborate

• Highly resilient WAN connectivity to access services

• Phase I provides Unified Communications services to the main Airport staff

• Fixed phones and software

• Cisco Jabber clients on Windows laptops, IOS & Android smartphones and tablets

• Cisco WebEx and Single Sign On integration with Active Directory

• Collaboration Edge provides simple to use “VPN free” access on the move

• Agile collaboration and mobility - any time, any where from any device

• Highly resilient Business Critical service to meet strict Business Continuity requirements

• Platform for innovation for customers

THE CUSTOMER


Cisco and Fujitsu Can Bring It All Together

Unified Communications

Customer Collaboration

Conferencing

Open & Interoperable

Intercloud: Premises, Cloud & Hybrid

Ecosystem: Fujitsu & Cisco

fujitsu world tour 2015 people – integrated... · the heart of cisco collaboration cloud on...

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