fulfillment checklistimplementing an e-commerce solution. implementing a multi-channel solution....
TRANSCRIPT
Fulfillment checklist:
___________________________________________________
< 5 6 – 25 26 – 100 > 100
Your company name
Company size (FTE's)
Your corporate website __________________________________
__________________________________ Male Female
__________________________________
__________________________________
__________________________________
Your first name
Your last name
Your profession
Your telephone number
Your e-mail address __________________________________
Which services are you interested in? (More than one answer is possible)
Fulfillment and handling:
(International) Response Handling Financial Fulfillment (Administration) Pick & Pack (incl. optional Value Added Services)Warehousing and Stock ManagementDistribution(International) Customer Service Returns Handling
Know-how, advice and/or support:
Implementing an e-commerce solution.Implementing a multi-channel solution.Optimizing your supply chain or warehouseA multi- or omni-channel ICT solutionSupply Chain ManagementVAT and other tax issues
Are you already active in this market? No Yes, since _______ (year)
If so, in which countries? The Netherlands Belgium Germany
France United Kingdom Other(s), namely: ______________________________
In which phase are you regarding your plans?
We are orientating ourselves. We have already orientated ourselves and want to make a short list of potential suppliers. We have already orientated ourselves and want to receive a concrete quotation.
How are these fulfillment activities handled at this moment?
Not yet By ourselve Via another 3PL Via ________________________
When do you plan to go 'live' with the new fulfillment solution?
Within several weeks. Within several months.
Within 12 months. We don't have fixed plans yet.
Where did you hear about DSV MCF?
Via a search engine.Via an article about DSV MCF.Via a trade fair or seminar.
I have done business with DSV MCF before. Via a colleague or acquaintance.
Other, namely: __________________________________
in _______________________ (Country)
DSV Multi-Channel Fulfilment BV | Logistic Boulevard 1, 4791 VC Moerdijk | Postbus 6070, 4780 LZ Moerdijk | T +31 (0) 168 38 56 56 +3
IBAN NL07 RABO 0161 0948 13 | BIC RABONL2U | K.v.K. Breda 20083271 | BTW nr. NL805259417B01
Fulfillment checklist - page 2
How many orders do you expect and how do you expect them to be composed?
Now ________ ________________
+ 1 year________________________
Now ________ ________ ________
______ (possibly increasing up to SKU's1)______ (possibly increasing up to SKU's1)______ gram/kg* (1.000 gram = 1 kg; 1 kg = 2.205 lbs; 1 lb = 0.4536 kg)
No Yes, namely: _______________________________________
Average number of orders per monthAverage number of order lines per order Average number of units per order line
_____ %
Dutch French
+ 1 year________________________
Direct-to-consumer Business-to-business
_____ %
How do you expect the composition of your assortment to be (approximately)?
Average size per order unit2 ____ x ____ x _____cm (1 inch = 2.54 cm; 1 foot = 30.88 cm; 1 cm = 0.3997 inch) Maximum size per order unit2 ____ x ____ x _____cm
__________
Number of Euro pallets in stock per SKU1 (Euro pallet = 120 x 80 cm; Block pallet = 120 x 100 = 1,33 Euro pallet) Total number of Euro pallets in stock Are special storage conditions required?
Number of different SKU's1
Number of different SKU's1 in stockAverage weight per order unit in stock2
What are your expectations regarding incoming stock?
Number of incoming shipments Number of SKU's1 per incoming shipment Average size per incoming shipment Share of barcoded SKU's
1 Every size, color, etc is a SKU
To which destinations do you expect to be shipping your orders?
Netherlands Belgium
Non-EU countries Outside Europe
Germany
United KingdomFranceOther EU-countries
_____ per month_____ _____ Pallets/cartons* _____ %
2To be able to have an estimate of the average size and weight per outbound shipment
_____ %_____ %
_____ %
_____ % _____ %_____ %
_____ %_____ %
_____ % _____ %_____ %_____ %_____ %
_____ % _____ % German English
Other(s), namely: ___________________________
How many returns do you expect? Average number of units returned per returned order _____ % _____ %
If you also outsource your customer care, how many contacts do you expect? _____ %
In what languages do we then need to communicate with your customers?
Is there anything else that we should know to be able to send you a complete offer?
DSV Multi-Channel Fulfilment BV | Logistic Boulevard 1, 4791 VC Moerdijk | Postbus 6070, 4780 LZ Moerdijk | T +31 (0) 168 38 56 56 +3
IBAN NL07 RABO 0161 0948 13 | BIC RABONL2U | K.v.K. Breda 20083271 | BTW nr. NL805259417B01