functions of communication final

8/3/2019 Functions of Communication Final

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BY

V P Bhagat

FUNCTIONS OFCOMMUNICATIONS


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Functions of Communication

Following are the important functions ofcommunication:

Helps in co-ordination Assists in decision-making Motivates people Performance feedback

Job instructions Controlling people Spreading rumour Emotive function


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Helps in Co-ordination

In organizations, there exist a lot ofdifferences, which are many a times formallycreated by an organization throughdepartments, divisions, delegation,decentralization, authority and power.

Through various effective communicationmechanisms these differences are minimizedand activities are properly co-coordinated toachieve organizational goals.


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Assists in Decision Making

The most important function of a manager is decision

making.

In order to make an accurate and appropriate decision

a manager needs to obtain information available in

various channels of communication.

The way decision is communicated will have an

impact upon the outcomes of the organization in

terms of cooperation and support of the people to

achieve organizational goals.


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Motivates People

Communication with employees from time to

time by the organization will keep themotivation and the commitment level of

employees high for enhanced performance.

Through various communication devices,

managers declare rewards incentives tomotivate employees.


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Performance Feedback

People working in an organization need to

know how well they are performing and whatneeds to be done to achieve and exceed the

standards set by the management ?

Through letter of appreciation or suggestion,

the subordinates are given a feedback aboutthe performance status.


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Job Instructions

Managers need to communicate their

subordinates the job instructions in terms ofthe job requirements time to time.

Otherwise it may lead to confusion, wastage

and inefficiency in an organization.


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Controlling People

Every organization has its own rules,

regulations and procedures framed by themanagement in order to perform various

activities to regulate the behaviour of people.

An organization issues notices, circulars,

letters etc., to communicate the existing orchanged rules, regulations and proceedurs.


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Spreading Rumour

It is also called informal communication or

grapevine network of who talks to whom inorganizations.

Usually, this is often considered as the work

of employees to create misunderstanding.

Sometimes management also takes the helpof this route before implementing new

policies.


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Emotive Function

Communication facilitates the expression of feelingsand satisfaction.

It also enables the people to express theirdissatisfaction and unhappiness through words or inwriting to release their tension and frustration.

That is why in organizations, there exist grievance

resolution machinery. Often managers and supervisors are trained how to

handle employees emotional problems andgrievances.


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To do all managerial functions to increase

personal effectiveness. To have a proper net work with other people.

To motivate people for enhanced

performance.

To collaborate with all others at work place.

To build better understanding between boss

and subordinate.


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To create better interpersonal relation.

To increase listening ability.

To enable employee to appreciate the need of

change.

To know the needs of customer..

To make organization an open system interacting withits environment and.

To become aware of competition, other potential

threats and constraining factors.

functions of communication final

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