fundamentals of leadership - nritsnritsconference.org/downloads/presentations12/e1_shields.pdf ·...
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Fundamentals of Leadership
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Leadership Means Hard WorkLeadership Means Hard Work
Leadership is not a natural trait, something inherited like the color of eyes or hair…Leadership is a skill that can be studied, learned, and perfected by practice.
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DEFINE LEADERSHIP
“LEADERSHIP IS THE ABILITY TO GET PEOPLE TO DO THINGS FOR YOU BECAUSE THEY WANT TO, NOT BECAUSE THEY HAVE TO”
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TowardPurpose
The Essence of Leadership
InfluencingPeople
IS AA
Person
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The Organization
Needs
The Organization
Needs
Structure and Performance ModelStructure and Performance Model
Vision
Knowledge
Measurement & Feedback
Skills
Mission&
ObjectivesMotivation
Managementand
Leadership
The People Need
The People Need
Human SkillsHuman Skills
Conceptual SkillsConceptual Skills
Technical Skills
Technical Skills
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Leadership Styles
• Persuasive
• Authoritative
• Abusive
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Types of Leaders
•Rain Maker
•Parade Watcher
•Change Maker
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“If you lead through fear, you will have little to respect; but if you lead through respect, you will have little to fear.”
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“You do not lead by hitting people over the head ---that’s assault, not leadership.”
GEN Dwight D. Eisenhower
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TRUST
EMPOWERMENT
ATTITUDE
MOTIVATION
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TR
US
T
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Trust
Character&
Competence
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Set the Example
Do you think that in some way that you develop/mentor your employees by the way you live, act, and the decisions you make?
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EM
PO
WE
RM
EN
T
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Skill Requirements Change Throughout a Career
Human Skills
ExecutiveManagement
MiddleManagement
1st LevelSupervision
Entry Level
Conceptual Skills
Technical Skills
LEADERSHIP
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The Lid Principle
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Where is the Monkey?
Supervisor Employee
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Keep the Monkey Where You Can See It
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Why Can’t the Supervisor See the Monkey?
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Keep the Monkey Where You Can See It
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AT
TI
TU
DE
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Attitudeis
Everything!!!!!
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What is Attitude?
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What is an Attitude?• Feelings toward some object, person, or
idea.
• Reflect underlying differences in the extent to which we feel positive or negative (or both) about an attitude object.
• Thus, attitudes reflect a positive, negative, or mixed evaluation of a person, object, or idea expressed at some level of intensity.
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The Iceberg phenomenon applied to us…or the human condition
Knowledge and
Skills Known to others
Unknown to others
BEHAVIOR10%
90%
ATTITUDE
Ethics and Beliefs
Motives and Standards
Values and Judgments
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What Influences Attitude?
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M0
TIV
AT
IO
N
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Attitudes Start at Neutral
Satisfiers(Motivators)
Dissatisfiers(Demotivators)
Understanding Work Related MotivationUnderstanding Work Related Motivation
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Attitudes Start at Neutral
Satisfiers (Motivators)• Better Attendance• Better Mental & Physical Health• Top Performance• Selflessness
Dissatisfiers (Demotivators)• Poor Attendance• Sickness• Poor Performance• Selfishness
So What? Results of Low or High Motivation
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Accomplishing the impossible? Motivated employees can do it.
Accomplishing the easy?Demotivated employees
struggle with it.
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Individual commitment to a group effort - that is what
makes a team work, a company work, a society work,
a civilization work.- Vince Lombardi
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Found an individual’s level of Organizational Commitment to be thesingle most important factor in predicting whether an individual will remain in the organization.
Organizational Commitment - Studies
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It is the degree to which people believe in and accept the organizational vision or mission.
Organizational Commitment - Definition
What is Organizational Commitment?
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EFFECTIVE COMMUNICATION
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80% OF ALL PROBLEMS THATOCCUR IN ANY ORGANIZATION, NO MATTER HOW TECHNICAL, ARE
A RESULT OF POOR COMMUNICATION
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Too often there is
__________________________Failure to CommunicateFailure to Communicate
Most managers will spend approximately 75% of their day either sending or receiving information.
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Three Types of Communication
1. Written
2. Verbal
3. Non-Verbal
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FUNDAMENTAL TRUTHS ABOUTCOMMUNICATION
• It’s the lifeblood of an organization• Fundamental human need• It tends to break down• If a message can be misunderstood,
it will be• Two-way communication is better
than one-way• Quality is more important than
quantity• The simpler the message, the better• The ability be communicate well
yields power
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LISTENING TECHNIQUES
• Strong determination• Fight distractions• Concentrate on speaker• Put prejudices aside• Focus on main theme• Look for nonverbal communication
• Offer encouragement
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Say what you meanMean what you sayBut, don’t say it mean
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Generational Differences
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A Definition of Generation
A generation is a group of peopledefined by age boundaries who wereborn during a certain era and share
similar experiences and socialdynamics when growing up.
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Who are they?
� Traditionalists (Matures): 66+ (born before ’46)10% of today’s workforce, 27 million
� Baby Boomers: 48-65 (born ’46-’64)46% of today’s workforce, 76 million
� Generation X: 34-47 (born ’65-78)29% of today’s workforce, 60 million
� Generation Y (Millennials): 15-33 (born “79-97)15% of today’s workforce, 74 million
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• Born before 1946• Very practical• Conservative• Patriotic• Loyal• Money-conscious• Do what “Boss” says• Headed out of workforce
– retirement• Followed rules –
no flexibility expected
• Born before 1946• Very practical• Conservative• Patriotic• Loyal• Money-conscious• Do what “Boss” says• Headed out of workforce
– retirement• Followed rules –
no flexibility expected
Four Generations in the ForceFour Generations in the Force
TraditionalistsTraditionalists
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BOOMERSBOOMERS• Born 1946 – early 60s• Largest generation • 75% fit “Leave it to
Beaver” model• Dr. Spock had impact• Schools at peak• Graded on teamwork• Boomers had heroes• Civil rights, Women’s
movement, Vietnam• Request flexibility
• Born 1946 – early 60s• Largest generation • 75% fit “Leave it to
Beaver” model• Dr. Spock had impact• Schools at peak• Graded on teamwork• Boomers had heroes• Civil rights, Women’s
movement, Vietnam• Request flexibility
Four Generations in the ForceFour Generations in the Force
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• Born early 60s - 1980• Grew up with MTV• 40% children of divorce• Grew up with Watergate,
Iran hostage crisis, aftermath of Vietnam, birth control pills
• 3% “Leave It To Beaver”• 50% latchkey kids• They are autonomous• Expect flexibility
• Born early 60s - 1980• Grew up with MTV• 40% children of divorce• Grew up with Watergate,
Iran hostage crisis, aftermath of Vietnam, birth control pills
• 3% “Leave It To Beaver”• 50% latchkey kids• They are autonomous• Expect flexibility
Gen-XersGen-Xers
Four Generations in the ForceFour Generations in the Force
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Digital Generation.com
Digital Generation.com
• Born after 1980• Most diverse ever• Siblings - young Xers• PCs - their whole life• Techno-savvy• Internet Gurus• Authority doesn’t
intimidate• Want to be challenged• Want training• Demand flexibility
• Born after 1980• Most diverse ever• Siblings - young Xers• PCs - their whole life• Techno-savvy• Internet Gurus• Authority doesn’t
intimidate• Want to be challenged• Want training• Demand flexibility
Four Generations in the ForceFour Generations in the Force
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• VCRs (what’s BETA?)• VCRs (what’s BETA?)DVDsDVDs
• Answering machines (How’d you screen your calls?)• Answering machines (How’d you screen your calls?)
• Compact discs (What’s an 8-track?)• Compact discs (What’s an 8-track?)
• Cable TV (You only had 13 channels?)• Cable TV (You only had 13 channels?)
The Digital Generation’s Perspective
How has all this new technology affected this generation’s expectations?
How has all this new technology affected this generation’s expectations?
The Digital Generation has also always had:The Digital Generation has also always had:• Microwaves (How’d you cook popcorn before them?)• Microwaves (How’d you cook popcorn before them?)
Satellite TVSatellite TV
MP3 playersMP3 players
Voice mailVoice mail
This generation is now entering the force. These folks were born after 1980, so they…
• Don’t remember: Reagan, Black Monday 1987, the Soviet Union/Cold War
• They barely remember the Persian Gulf War
• Their lifetime has always included AIDS.
This generation is now entering the force. These folks were born after 1980, so they…
• Don’t remember: Reagan, Black Monday 1987, the Soviet Union/Cold War
• They barely remember the Persian Gulf War
• Their lifetime has always included AIDS.
TiVo (it’s hard to keep up with new technology!) TiVo (it’s hard to keep up with new technology!)
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Technology GapTechnology Gap
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Technology Experts at the Bottom
“For the first time in history, children are experts on something important. They are authorities on the single most important innovation changing the world.”
- Don TapscottGrowing Up Digital
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Younger workers have more. Senior workers have less. What is it?
Senior workers have more. Younger workers have less. What is it?
Senior WorkersSenior Workers
Younger WorkersYounger Workers
Authority & Power
Technology Expertise
So what? What are the workplace implications?The RUBThe RUB
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Where’s the RUB?
� Differences in perception about…
� Authority & Hierarchy� Money & Advancement� Technology� Work / life balance� Employee loyalty� Communications Style
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• A role model• A teacher and mentor• Someone who shows empathy and
understanding• A challenger• Someone who has confidence in them• A delegator• A promoter• A listener
What Younger Workers Want in a Leader All of UsAll of Us
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What can you do to enhance your understanding and enhance your management
of younger employees?
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Bridging the Generation Gap• Communication
• Training
• Flexibility
• Mentoring
• Clearly defining expectations
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Your Relationships With OthersYour Relationships With Others
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SITUATIONAL LEADERSHIP
A situational leader is one who can adopt different leadership styles depending on the situation.
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Theory X ---- Theory Y
Theory X:Dislike workHave no ambitionSelf-centered - no concern for organizational goalsResist changeGullible and not particularly intelligent
Theory Y:Work can be as natural as play and restWill meet work objectives if committed to themWill meet objects if higher reward needs are metPeople will seek responsibilityCreativity and ingenuity are common in the population
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Managerial Grid9
--
People
---
1
1-9 9-9Country Club Team
5-5Middle of the Road
Impoverished Task
1-1 9-11 ------------------------------ Concern for production ---------------------------------- 9
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EMPLOYEE/TEAM DEVELOPMENT
(MATURITY)
• ABILITY TO DO THE JOB (COMPETENCE )
• MOTIVATION (WILLINGNESS)
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LEADERSHIP STYLES
• DIRECTING (Telling)
• COACHING (Selling)
• SUPPORTING (Participating)
• DELEGATING (Empowering)
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KNOW YOUR TEAM
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The Best Leader I Ever Knew
• He knew what he wanted to do.• He told people what to do, not how to do it.• He did his homework.• He led by example.• He demanded excellence.• He took care of his people.• He was humble.• He had character.
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Developing the ability to work with and through others is
essential to a successful career.- Harvard Business Review