futurem design for delight panel: 5 key points
DESCRIPTION
5 key points for great customer experience from ISITE Design's session at FutureM, Design for Delight.TRANSCRIPT
Delight ≠ Technology & Design
Delight = Culture, Vision, Execution
Boloco: Social media Real-time feedback Delight
Design for Delight – FutureM 2012
Life is good: “Companies get so attached to
“How’s the mission going?” instead of engagement metrics that
matter.”
Design for Delight – FutureM 2012
Zipcar: End-to-end experiences > Transactions
Design for Delight – FutureM 2012
Gemvara:Empower customers to communicate the value of the
brand.
Design for Delight – FutureM 2012