fy results 2015/16 - tui group...experiencing foreign countries and cultures: travel broadens the...

TUI GroupThe world’s number one tourism group

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The world’s number one tourism group – An overview

TUI Corporate Communications | Group Presentation | 2018

* Numbers based on FY 2019 ** As at December 019

28 million customers

Global group –headquartered in Germany

Turnover€18.9bn*

Underlying EBITA €893 million*

A FTSE 100 company

Marketcapitalisation€6,6bn**

Around 70,000employees

400 hotels

18 cruise ships

Around 1,600travel shopsin Europe

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Our business model: Product-focused holiday provider with almost 70% Holiday Experience earnings

1 21m Markets & Airlines customers plus a further 2m for Cruise and from our JVs in Canada and Russia = 23m 2 4m customers direct and via 3rd party channels to our Hotels & Resort and Cruise brands 3 This number includes group hotels and 3rd party concept hotels as at end of FY19 5 This number relates to Markets & Airlines and All other segments

~150 TUI Aircraft, 3rd party flying Owned / managed / JV

ROIC FY18: 14%

Owned / JVROIC FY18: 23%

4003

Hotels

Own, 3rd party committed & non-committed

18Ships

3rd party distribution


Growth, diversification

ROIC FY18: 80%5

GROUP PLATFORMS

Owned / JVROIC FY18: 26%

115Destinations


Customer, knowledge, service & fulfillment

Integrated distribution



• Own customer end-to-end: personalised offerings

• Yielding our risk capacity: 28m customers to optimise own hotels/ cruises demand

• Unique TUI experiences and fulfillment differentiating TUI from competition, customer satisfaction

• Double diversification across Markets & Airlines and Holiday Experiences mitigates localisedexternal shocks

More than 70% of profits from own and committed differentiated risk capacity

23m customers1 4m customers2

HOLIDAY EXPERIENCES – ~70% EBITA

Digitalisation, efficiency, diversification


Markets & Airlines – ~30% EBITAINTEGRATION BENEFITS

Rest Own & Committed

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TUIAirways

TUI flyNordic

TUI fly Belgium

TUI flyNetherlands

TUI fly Deutschland

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Aviation: We operate one of Europe’s largest aircraft fleets*


*As at 30 September 2019 – Includes aircraft leased to third-party providers

63aircraft

5aircraft

34aircraft

9aircraft

39aircraft

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Large variety of offerings:

• Excursions

• Service

• Transfers

• Transport

• Handling

Our fundamental principles:

• Service from the heart

• Solve on the spot

Travel reps can respond locallystraight away by offering tips, helpingout or resolving little problems.

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Destination Experiences: International teams in thedestinations to greet guests from all over the world


14m customers

Around 9,000employees

Over

115 destinations

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Hotels: We deliver growth with our strong hotel and club brands


Premium clubs in excellent locations at the beach or in the mountains. Robinson offers emotional entertainment and high-quality exciting sport & wellness activities with professional trainers & branded equipment as part of our WellFit® concept. Gourmet dining is prominent, from big international buffets to gourmet à la carte restaurants.

Ultimate all-inclusive holidays in top-located beachside 4-star clubs with 99% of offered services packaged in. TUI Magic Life offers a wide choice of entertainment programmes & sport activities.

TUI Blue offers premium hotels in first-class locations with high-class regionally inspired F&B, cutting-edge technology features, a professional BLUEf!t programme and BLUE Guides as experts for individual local experiences, catering for all the needs of the modern lifestyle traveller.

Over 100 3- to 5-star hotels in the best beach destinations worldwide, offering holidays from family all-inclusive fun to romance and luxury. RIU is famous for its distinctive and excellent restaurants.

Modern luxury holidays designed to fuel the senses. In TUI Sensatori resorts guests can unwind in 5-star surroundings. Gourmet dining, state-of-the-art bedrooms and first-class pool scenes come as standard.

Stylish 4- to 5-star hotels designed for adults with space and relaxation in mind. TUI Sensimar hotels are located at the seafront and are distinguished by a personal & obliged service.

TUI Family Life holidays promise the ultimate environment for a family holiday to remember. Accommodation with contemporary design, big pool areas, children’s clubs & hangout for teens.

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Club Hotel

Hotel concepts

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Cruises: We are one of Europe’s leading cruise lines


Ships 567

• Hapag-Lloyd Cruises is the leading provider of expedition and luxury cruises in the German-speaking market.

• Its fleet includes the well-known5-star luxury vessels MS EUROPA and MS EUROPA 2. The expedition segment offers exclusive routes - From the Arctic to the Amazon: the fleet’s small ships are ideally fitted for travel to exceptional places.

• Two new expedition ships will be delivered until autumn 2019.

• Marella Cruises offers several formats in the UK market. From family holidays via city breaks to luxury cruising, the company caters for a diversity of segments.

• In April 2019 the newest member, the “Marella Explorer 2” has joined the fleet.

• Marella Cruises’ concept is based on balance and diversity and attracts a very broad audience. From full-day family activities all the way to casino and bar evenings – all passengers can fashion their cruise trip to suit their individual needs at affordable rates.

• The joint venture TUI Cruises is German market leader for premium cruises.

• The feel-good fleet offers every passenger the premium all-inclusive package: most F&B and use of the spa area are included in the travel price.

• In Summer 2018 former Mein Schiff 1 was transferred to Marella Cruises. In 2019 the new Mein Schiff 2 joined the fleet.

• The delivery of the Mein Schiff 7 is scheduled for 2023.

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BENEFITSFEATURE FEATUREBENEFITS

Cyrus yield-management

• Automated pricing system

• Based on artificial intelligence

• Maximizing margins of single transaction

One CRM

TUI App

• Optimising online efficiency

• Support customer relationships

One Inventory /One Purchasing

• Our vision: Centralised inventorymanagement based on Blockchaintechnology

• Bundling of inventory across sourcemarkets

• Artificial intelligence based demand analysis

• Bed swapping mechanism optimizes yieldacross source markets

• Reduce cost of sale by strengthening directchannels

• Share customer insight with wider business

• Cross-selling of TUI products and ancillaries

• Reduce marketing spend

One IT: We want to be the innovative driver of our industry

8 TUI Corporate Communications | Group Presentation | 2018

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TUI Group’s management team


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CEO Member of theExecutive BoardCEO Hotels & Resorts, Cruises, Destination Experiences

Member of theExecutive BoardHR, Labour Director

Member of the Group Executive CommitteeGroup Director Corporate & External Affairs

Member of the Group Executive CommitteeGroup Director Strategy, M&A, Investor Relations

Member of the Executive BoardIT, Future Markets

Member of the Group Executive CommitteeGroup Director Legal, Compliance & Board Office

Member of theExecutive BoardCEO Markets & Airlines

Member of the Group Executive CommitteeCEO Western Region

Member of the Group Executive CommitteeChief Marketing Officer & Managing Director TUI Hotels & Resorts

Member of the Group Executive CommitteeCEO Aviation and Business Improvement Director Markets

Friedrich Joussen Sebastian Ebel Dr Elke Eller

Thomas Ellerbeck Peter Krueger

Frank RosenbergerDavid Burling

Elie Bruyninckx Erik Friemuth Kenton Jarvis

Member of theExecutive BoardCFO

Birgit Conix

Dr Hilka Schneider

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We pursue a common vision and values to deliver our goals


Our vision, our values and customer proposition form the basis for our action and our attitude – both inside and outside.

OUR VISION

Discovering the world’s diversity, exploring new horizons, experiencing foreign countries and cultures: travel broadens the mind. At TUI, we create unforgettable moments for customers across the world and make their dreams come true. We are mindful of the importance of travel and tourism for many countries in the world and people living there. We partner with these countries to help shape their future –in a committed and sustainable manner.

OUR VALUES

TRUSTEDreliable, consistent

quality

UNIQUEexclusive, designed

around you

INSPIRINGfresh andeffortless

OUR PROMISEDiscover your smile

OUR VISIONThink Travel. Think TUI.

ENGAGING CUSTOMERS

ENGAGING EMPLOYEES AND CUSTOMERS

ENGAGING EMPLOYEESAND CUSTOMERS

Think Travel.Think TUI.

Enquiries:

Martin RieckenCorporate CommunicationsPhone +49 511 566 [email protected]

fy results 2015/16 - tui group...experiencing foreign countries and cultures: travel broadens the...

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